Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,402 total complaints in the last 3 years.
21,608 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase and was promised free shipping on any item for 24 hours and amazon.com will not allow the free shipping.
Business Response
Date: 05/22/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry you were unable to take advantage of the Free shipping.

To take advantage of Extended Free Shipping:

1. Place eligible products in your Shopping Cart. Any item fulfilled by Amazon that indicates free shipping is eligible for Extended Free Shipping.
2. Proceed to checkout during your 24 hour Extended Free Shipping time frame.
3. Ship your items to the same delivery address as your original order.
4. Select "FREE Shipping" as your shipping speed on the shipping options page.
5. Place your order, and enjoy free shipping.

Be sure you select the "FREE Shipping" option when ordering. If the option doesn't appear on your order form, the order may not contain eligible items. More details about this shipping option are available on our Help pages:

************************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Memorial weekend is coming up and I would like the free shipping to be available for another 2 weeks.

Sincerely,

***********************
Customer Answer
Date: 06/02/2023
I filed a complaint with the BBB about Amazon.com not providing free shipping for 24 hours on any item after purchasing an expensive laptop bag, complaint Id: ***************************** agreed to provide free shipping as originally stated to close the complaint. When I tried today to make a purchase there was no option for free shipping, only an option to get a free trial to prime that I do not want. Amazon.com did not comply as they stated to settle the dispute. I want a $25 credit applied to my account.

Business Response
Date: 06/05/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've forwarded the issue to the concerned department to see what might be the issue. However, to see this issue is resolved, I've added a $25.00 Promotional certificate which can be applied to your future orders sold and shipped by Amazon. It can be seen at the checkout.

For more information about promotional credits, including the terms and conditions of use go to:

************************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com
*****************************
Customer Answer
Date: 06/07/2023

Complaint: 20082416

I am rejecting this response because: Amazon.com has never given me the credit to my account, theyve done nothing! Theres no credit voucher at checkout, no gift card, nothing! They just say the repeated lie over and over again.

Sincerely,

***********************
Business Response
Date: 06/11/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Your current promotional credit balance is: $25.00. Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.com. Eligible funds will be automatically applied to your qualifying order.

To view the Terms and Conditions for using your promotional funds, go to our Help pages:

*****************************************************************************

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 06/13/2023

Complaint: 20082416

I am rejecting this response because: I asked for a $25 credit to be applied to my account due to all the problems I had with an earlier attempt to make a purchase. The $25 promotional certificate that amazon.com is providing me with is only good for certain items that amazon sells. With that being said it will not allow me to purchase the item I originally wanted to buy from Amazon.com. Your resolution is useless to me and unacceptable.

Sincerely,

***********************
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Let me start off by saying that normally i love amazon and the freedom of having products delivered to my home but when there is a product issue dealing with amazon's support team is a challenge and with that being said experiencing difficulty with a product return. Complaint below.Order Number: 111-7272920-8761037 Product EVGA SuperNOVA **** T2 80+ *************** supply. On April 30 2023 i ordered this power supply to complete my computer build and after opening the product found out that the main power cord to the unit is Not Made for ***************** Power Wall witch means i can't plug it in and use the product. The item has arrived at there return center on may 10th and no refund issued. When i call amazon customer service i get routed to a different country and they don't know how to speak English vary well and give me 2 different reasons why my refund has not been processed and was told i have to wait nearly a month for my refund to be issued. Because of this hold up my PC is unusable and losing money ever day that it is down. I can buy this PSU locally to insure that it is made for ****** Power Wall but need my money back from amazon before i can purchase this item. No refund should ever take this long to process after it has been in there possession for 9 days already. I would like to add that whatever country they are using to service customers are unprofessional by the way they speak to you and breathe in your ear so loud that i have move the phone from my ear. Losing work time over this issue is frustrating and we all have bills that need to be paid especially ** little guys that have rent to pay and kids to feed.
Business Response
Date: 05/22/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that our customer service department requested you to wait till June 10, 2023.

Unfortunately we are unable to take any action on the order until unless the above date is passed.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/23/2023

Complaint: 20082342

I am rejecting this response because:
The product was returned and received by amazon on May 12th at 7:30pm, Tracking number 1Z9E8W879017840832, Proof of delivery attached. Reason for return is power cable does not fit ** power wall. It should not take over a month to process a refund.
Sincerely,

*******************
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello BBB, We listed against an ASIN at Amazon, B01A5TFRPS. Amazon allows sellers to match against existing items when listing their inventory for sale. The owner of the brand filed a complaint with Amazon stating we infringed on their trademark, which is absolutely not true. Amazon policies allow seller to submit invoices when appealing such erroneous complaints. We have sent our invoices to Amazon, yet to date, our listing remains suspended. Having followed Amazons policies, were disappointed that this matter is not yet resolved and hope you are able to assist. Our merchant token is A1IZSD1S6WE00I. Can you please help ** with this matter at Amazon? Please review carefully. This is not a duplicate complaint, this is a new complaint against Amazon. Previously, you closed my complaint without action, erroneously stating it is a duplicate complaint. The product/ASIN is different and the rights holder involved is different. Please address with Amazon to ensure proper handling of our concerns.
Business Response
Date: 05/23/2023
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on May 23, 2023

Thanks,Amazon.com Seller Performance
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 13th 2023, I placed an order through BRADS Deal for Amazon PEVA soap scum resistant clear shower curtain liner for $6.00 plus tax. Order number 113-2731651-9453068. I received it on May 14th 2023, I opened the package and it was not the brand I ordered, instead it is AMAZERBATH. I contacted Amazon immediately, the first 3 customer service representative I spoke to confirmed this is a brand they have on their website on their invoice that is what I got. However, when they were about to process the return label for me to return the item for my total refund they got disconnected. On the 4th attempt I was transferred to *******, who also confirmed I got the AMAZERBATH shower curtain liner, which requires me to wipe it regularly with a dry cloth. He requested I write a note with the instructions he was giving me, and I should take a picture of the shower curtain with the note beside it, upload it and send it to his email he was giving me for it to be reviewed for 3 days for Amazon to make a decision, whether they were going to reimburse me or not. I told him my phone does not have the capabilities to do that. He got aggressive and told me that it is Amazon&#**;s policy and the only way to be reimbursed. After this, I told him it is not in the return policy I read before placing my order. He told me he was going to end the conversation, and he did. Immediately I emailed Amazon CEO/President/and another Senior Officer to inform them of the situation and ******* distasteful, tyranny and requested they take the appropriate action to resolve this situation in my favor immediately. On May 16th 2023 at 12:08 AM I received an email from ******** of H363430**3633353738H Executive Customer Relations Team supporting and enforcing Patrick&#**;s tyranny, demanding I submit the photograph in a .jpg or .pdf file format by May 30th 2023 to be considered for review. This illegal activity of H363430**3633353738H must stop. Previously, on my first order with H363430**3633353738H I had the same experience, when I purchased a queen size *********, sheet set, and wall pictures, they were not what they seemed on H363430**3633353738H&#**;s website. The queen ********* was a single bed *********, the vibrant color yellow sheet set seemed as it was bleached. The beautiful gray pastel backgroud was black twigs, the vibrant yellow birds could only be seen. I took the same actions to contact the Executive body after I was told by the customer service representatives I must pay *** to return the item, and I had to be at home all day for it to picked up. Please note the items were shipped to me through Amazon Prime with free return within 30 days, 17 days after the 30 days expired I had to contact the regular headquarters number to be transferred to **************** as I was no longer able to access Amazon Prime ****************, the number was disconnected. The H3636373035323738**H number ************ that I talked with, a specific representative who seemed to be assigned to my number each time I called, and the same representative had returned my call from this same number on several occasions was disconnected on March 16th 2023. This number was no longer in service. I would like H363137**3238313831H to note or to be advised that the representative from the disconnected number told me Amazon always send Customers what they have instead of what they ordered and when this specific item that they ordered is available Amazon sends it to them, and bills them for 2 separate products and they never complain. I am the first person to complaint, this criminal business practice must stop.
Business Response
Date: 05/22/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've authorized a return label to return the item back to you. You should receive an email soon.

To initiate a return, go to Your Account and select Rentals by Amazon. Or, click the following link:

*****************************************************

Select the textbook(s) you wish to return and select to print out the packaging slip and pre-paid return shipping label. Pack the textbook(s) you wish to return, including the packaging slip, and apply the return shipping label. The package must be dropped off with the carrier listed on your return label on or before your rental due date.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/24/2023

Complaint: 20081974

I am rejecting this response because: I am specific there are more than one package, they are the AmazerBath shower curtain liner, text book and I am adding the box of 18 Mega rolls of Charmin ultra gentle toilet paper. Therefore, you need to send 3 labels by mail.
If you did your homework you will know I have do NOT have access to a computer and printer to print labels. Therefore, had NEVER had to or been able to print labels to return my packages.
I WILL NOT TAKE MY PACKAGES TO A DROP OFF LOCATION???????? THAT IS NOT IN AMAZON PRIME'S RETURN POLICY THAT I READ BEFORE PLACING MY ORDERS????????
I AM AN AMAZON PRIME MEMBER, THEREFORE, I AM NOT REQUIRED TO DROP OFF MY PACKAGES ANYWHERE???????? AMAZON PRIME POLICY GUARANTEE ME FREE DELIVERY AND RETURN TO AND FROM MY DOOR????????
YOU NEED TO SEND ME 3 RETURN LABELS WHETHER BY MAIL OR WITH THE DRIVER PICKING UP THE PACKAGES ???????? YOU MUST CALL ME TO ARRANGE FOR THE PACKAGES TO BE PICKED UP BY AMAZON PRIME DRIVER AT A TIME CONVENIENT TO ME ""NOT BEFORE OR AFTER THE SCHEDULED TIME I AGREED TO??""??????
AMAZON PRIME OR THE DRIVER MUST CALL ME ON ARRIVAL FOR ME TO GIVE HIM OR HER THE PACKAGES???????? I AM UNABLE TO LEAVE THE PACKAGES OUTSIDE, I DO NOT HAVE A DOOR **** AND I AM UNABLE TO HEAR WHEN THE DOOR IS BEING KNOCKED????????
I STRONGLY RECOMMEND AMAZON REVIEW AND ELIMINATE THE IMMORAL WAY YOU DO BUSINESS ???????? IT IS EXTREMELY ILLEGAL TO BULLY VALUABLE CONSUMERS WHO WITHOUT ** YOU WILL NOT HAVE A BUSINESS, TO TAKE PRODUCTS WE DID NOT ORDER???????? SENDING ** WHAT YOU WANT KNOWINGLY THAT YOU DO NOT HAVE THE ACTUAL PRODUCTS YOU ARE ADVERTISING ON YOUR WEBSITE. THEN DOMINATING ** TO PAY FOR THE LOOK-A-LIKE INFERIOR FAKE PRODUCTS YOU REALLY HOARD WITH THE INTENT TO IMPOSE THEM ON NAIVE UNSUSPECTING SOULS WORDWIDE?????????? WHO YOU ONLY SEE HAS INANIMATE BEINGS??????????
AFTERWARDS?? WITHOUT ANY DECENCY, AMAZON CHARGE ** THE VALUE OF THE AUTHENTIC PRODUCTS ALL IN WHAT IS JUST A GAME TO YOU TO MAKE THE NEXT ************????????
I AM EXPECTING YOUR CALL TO ARRANGE THE PICK UP AND RETURN OF THESE 3 PACKAGES WITHIN 24 HOURS OF WEDNESDAY, MAY 24,2023 1:00 P.M. ********** TIME AND THE PACKAGES BEING PICKED UP BY AMAZON PRIME WITHIN NEXT 24 HOURS THURSDAY, MAY 25,2023 BY 1:00 P.M????????
"""I WILL NOT BE AVAILABLE AFTER THESE TIMES I HAVE ALLOTTED TO AMAZON TO RETRIEVE THESE 3 PACKAGES????"""??????????
I AM EXPECTING EXPEDITIOUS FULL REFUNDS FOR THE 3 TIMES I AM RETURNING ????????????
REPEATEDLY FOR
Sincerely,

*****************************
Customer Answer
Date: 05/24/2023
***Response taken by BBB over the phone
Praveen M did not acknowledge the issue with the shower curtain being the wrong item and I need a refund order number for shower curtain 113-2731651-9453065. I also want to return the box of 18 mega rolls Charmin Ultra Gentle toilet paper order number for toilet paper 112-8127016-1637825. Call me today before 7 PM to make arrangement for the packages to be picked up tomorrow. I need to be called before the driver gets here. I will take legal actions if I am not reimbursed. I don't have access to print the label, I need the driver to have the label with him or her.
Business Response
Date: 06/04/2023
Hello ********,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble returning the items may have caused.

I would like to confirm that the pickup would be charged for any reason of return. However, the drop off is free.

However, I would request you to please confirm that order numbers so that I can help you with the same.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AMAZON CHARGED ME FOR UNWANTED PURCHASES THAT WERE NOT OF ME FRAUD ACTIVITY WITH MY CHASE CARD NOW HAS BEEN COMPROMISED AND MAKING MY ACCOUNT GO INTO THE NEGATIVE RANGE STATING THEY WILL REVERSE THE AMOUNT CAUSING MY ACCOUNT TO BE -$301 AND CHANGE I CANNOT AFFORD THIS RIGHT NOW I AM DISABLED AND NOT WORKING MAKING A ***** TO MY NAME AMAZON HAS BEEN RUDE WITH ME ON PHONE BEFORE AND NOW MY BANK CANT DO ANYTHING BECAUSE THEY LOST THE ***** HOW CAN YOU LOSE A CASE THATS FRAUD? IT WASNT ME IT SAYS I ORDERED BOOKS THROUGH AMAZON WHICH IS FALSE. PLEASE HELP ME GET THIS FIXED ASAP!!! MY NUMBER IS ************ I NEED ASSISTANCE RIGHT AWAY MY BANK IS GOING TO CHARGE FEES ONCE IT GOES INTO REVERSE ON MAY 22ND I NEED HELP THIS IS AN INJUSTICE
Business Response
Date: 06/05/2023
Hello,

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:05/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got a $25 Amazon gift card as a gift and put it on my Amazon account and they locked my account and won't give me any help on getting it unlocked . I feel like they stole from me and are giving me the run around instead of helping me solve the issue. They claim they want proof of ownership. It was a gift so I don't have nothing but the card and packaging . Please help me get this resolved so I can get my gift card back
Business Response
Date: 06/01/2023
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We have denied the customers request for a refund. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 05/28/2023.
Sincerely,
***
Amazon.com
Initial Complaint
Date:05/19/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Called amazon and spoke to 8 agents regarding replacement of a defective product. The pick up company amazon told me to contact left a hole in my wall fumbling the bike and now, a week after sending them a photo, they're not replying. Ordered a replacement bike that's been out for delivery for 3 days. Calling again, i keep getting transferred to the right agent who can help me. 6 agents and 2 hours later, I'm holding to speak to The Agent that can assist me.... the 7th one in 2h. I'm really disgusted at the moment. The last agent says he can't do anything but will give me a month free prime. At this point, I'm seriously considering canceling my prime membership just because of the incompetence of your customer service agents and supervisors. They seem to never be held accountable so they transfer customers with no end to the wrong departments and even hang up on customers/me and each other during transfers. The company amazon has contracted isn't replying regarding my property damage and agents refuse to even escalate or contact them to remind them to reply. Also *** and amazon are pointing the finger at each other regarding an item out for delivery for 3 days. 2h speaking to rude incompetent agents, in an indian call center i imagine sinc3 they all had the same accent. Angrier about the service i received 10 times more than the issues i called for.
Business Response
Date: 05/23/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order was out for delivery on May 17, 2023. While I understand a lot of time passed now, I would request you to give it time till May 25, 2023 before we take any action. If you do not receive the item by then, please let us know so that we can help you further.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 05/24/2023

Complaint: 20081212

I am rejecting this response because:
Firstly, the property damage left by your carrier, who's not replying to my emails asking for what the procedure is when their employees damage a customer's home, is not addressed in your reply. I wanted to specify that your agents had me email a company called ceva logistics, who came and picked up the defective bike. They're the ones that caused property damage and have failed to reply to my emails and follow up. Also, when I called, the 2nd agent and I called *** together and they had no idea where the new bike was. Hence why I was surprised that instead of addressing an obvious issue right away, I'm being told to wait till the delivery date, which was yesterday. *** has yet to update the site/tracking and your system shows it still out for delivery for the past week. I'd like to avoid having to speak to 5-8 more agents and waste 2 more hours or more to no avail and have an investigation launched, which I believe should've been done when neither amazon or *** had an idea of where my order was, 6 days ago. Please let me know how to proceed regarding the property damage left by your contractor, who's refusing to reply and when or if I can expect my new bike. Lastly, the 2h wasted in the phone being transferred between 2 main departments also isn't addressed in your reply.
Sincerely,

****************
Business Response
Date: 06/14/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the delay in responding to the issue.

I've checked and see that our colleague from Executive Customer relations team has been in touch with you regarding this issue. They are working with CEVA and will let you know once there is an update from them.

Unfortunately we do not have any other information in this case. You may want to get in touch with ******** by replying to the email sent by him.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Business Response
Date: 07/03/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've checked with out executive Customer Relations Team and they have informed us that you have been suggested to file a claim with CEVA directly and to file a claim with them for the damage.

Promotional Credit for CDN$ ****** was issued. Also our Executive Customer Relations team tried to reach out to you and however, they were unable to as they reached your phone's voice mail.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
***********************************;
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***********************, and I am the owner of Virtual Locker. My company owns and operates a virtual storefront on Amazon.com, Virtual Locker. My Amazon seller account was deactivated on August 6, 2022, and has remained inactive for nearly a year with no end in sight. I have been sending appeals to Amazon in the hopes of reinstating my account, but I have not received any substantive response or a detailed explanation as to why my account remains suspended.Instead, I merely receive the same automated message, time after time, stating that my account has been deactivated in accordance with Section 3 of Amazons Business Solutions Agreement and that, despite numerous detailed appeal submissions, Amazon does not have sufficient information to justify reactivating my account. It is clear from the robotic nature of these replies, as well as the immediacy with which my appeals are rejected, that Amazon is not actually reviewing my appeals or evaluating my case on its merits.To make matters worse, Amazon has now held these fundstotaling thousands of dollarsfor nearly an entire year, without justification. I began submitting formal requests to Amazon for the return and disbursement of these funds; on November 9, 2022, I requested a video verification call.I provided proof of my identity and proof that I owned all of the financial accounts in question, I provided Amazon with documentary evidence regarding my company, my credit card account(s), and copies of actual invoices for the product orders I placed through my last supplier (Walmart.com). Nevertheless, Amazon rejected my appeal and has since stated that the funds in the account will not be disbursed to the seller. This is a blatant violation of the Business Solutions Agreement between Amazon and its sellers and basically amounts to an unlawful theft of my stores sales revenue. There is simply no basis for Amazon to seize these funds, as I have verified my identity (as required)
Business Response
Date: 05/24/2023
Hello,

After completing our investigation and reviewing the information the seller has provided, we have determined that the Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that ***** our customers, other selling partners, and our store. The funds in the account will not be disbursed to the seller.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

For more information on this policy, please review our "Funds withholding policy":
******************************************************************************************
Customer Answer
Date: 05/24/2023

Complaint: 20081193

I am rejecting this response because the business (Amazon) still has not specified how my store allegedly engaged in deceptive, fraudulent, or illegal activity! Truly, how can Amazon simply declare that it has "conducted an investigation" while refusing to describe what, exactly, that investigation entailed or how it reached its (erroneous) conclusion? How can they level such accusations against me without identifying the nature of the alleged conduct? How would describing its rationale or, at the very least, describing the nature of my alleged "deceptive, fraudulent, or illegal activity" compromise Amazon's confidential or proprietary data? The BBB should not allow a responding business to just hide behind "buzz words" and conclusory statements without pressing that business for some real substance or persuasive evidence...especially where, as here, the responding business is wrongfully and unlawfully keeping THOUSANDS of dollars of my store's revenues!

Very respectfully,

****************************;
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/4/23 I purchased a Canon EOS R3, the total amount was $5,855. The delivery date was to be 5/6/23. Item was picked up by Carrier on 5/5/23. then nothing. I called Amazon and referenced that the item had not been delivered on 5/7/23. They asked that I give another day, and call back if it did not come. On 5/8 at 10:59pm I called to report it had not arrived. I was told it had been lost and that Amazon would refund me within 3-4 business days. Knowing I needed the Camera by the weekend, I proactively made a payment of $6,324 paying the total amount spent for Camera Memory Card and Lens Adaptor. Once payment posted I repurchased the Camera on May 8th. The R3 ordered on May 8th arrived May 10th. Friday May 12th, I noticed I had not been credited for the first Camera that "AMAZON" reported to me as lost, and said I would be "refunded in 3-4 business days". When I looked back at the orders, I noticed it said "Cancelled" by the first camera ordered. The notes for that call listed on transaction were that at 10:59pm 5/8, I refused delivery and had cancelled the order, both of which did not happen. I contacted Amazon CS via online chat, explaining everything that happened, I was transferred to another CS Rep, who told me they would have to put in a ticket for refund as it was a large amount, and they were waiting for it to arrive back at warehouse. Another "ticket created". Sunday, 5/14/23 I once again connect with **************** via Chat, again after ***** with with two operator I was told they were filing a ticket, email would follow in 24hrs. Nope. Tuesday, May 23rd I had Amazon call me after many reps and finally supervisor I was told that yes they had lost and yes they would process refund. I was on hold for 20 min, supervisor informs me the $5855 would be refunded and I would see a confirmation email. 5/24 still shows cancelled, Phone call with CS, they see mistakes made by Amazon, told it could take 1-2 weeks. I should have my refund. I've spent $11,710.
Business Response
Date: 05/23/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the credit card dispute you filed on Order 113-8652591-7789856.

To correct this problem, we have asked your card issuer to close the dispute in your favor.

You should have received a refund of USD ******* on your credit card .

We are sorry for any inconvenience. If you need more information about the dispute or the credit card refund, please contact your card issuer.

Please feel free to contact ** directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 05/24/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:05/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 11, I recharged my Amazon.com account with Gift card balance to place a non-digital order for the first time, and over $5.The recharge was $300 in gift card balance, with codes from pcgamessupply.com (Which to my knowledge, is a place of trust).The next day my account was suspended for alleged suspicious activity, of which about four times provide the necessary evidence, but was eventually denied permanent access for allegedly my account is related to another previously closed (Without proof or explanation in detail, since the email is semi-automatic).Amazon Specialist Support only says that they review my data and that they conclude that they should close my account, but do not go into detail or present evidence or option to appeal the decision (By phone they were not able to give me an explanation, and the mail of Specialists does not allow answers) since as far as I know, I have not done anything wrong or had another account suspended before.The order that I got to place on the page before my account was suspended, is number #***-4775764-7101049 What I demand is details of the problem and the option to appeal the decision if I see that the evidence does not are correct, since I should not have done anything that I am accused of or lost that money unfairly Thank you
Business Response
Date: 06/09/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 6/5 confirming account reinstatement.
Sincerely,
*********
Amazon.com
Customer Answer
Date: 06/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************

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