Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 58,622 total complaints in the last 3 years.
- 22,044 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Wed, Jun 14 The amount of money you paid the business: $5 What the business committed to provide you: I bought some beauty products What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem:Amazon don't do anything for help, I just want to *** them because it makes no sense to close customer account like that.Account : ********************** Order : #***-6979662-1946635Business Response
Date: 07/18/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/18.Sincerely,
*********
Amazon.comInitial Complaint
Date:07/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Fri, Jun 2 The amount of money you paid the business: $2.5 What the business committed to provide you: shopping things for home, myself and gift What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Because i didn't keep receipt or anything can prove the Amazon giftcard is mine. So i need help Account : ****************** Order : #***-5***200-0089018Business Response
Date: 07/18/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/18.Sincerely,
*********
Amazon.comInitial Complaint
Date:07/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Sat, Jun 10 The amount of money you paid the business: $2.5 What the business committed to provide you: Home toola What the nature of the dispute is: My Amazon account is on hold Whether or not the business has tried to resolve the problem: Don't know what to say, Amazon keep holding customer account with no reason. ********************** asking me to provide bank statement, I sent them. But they reponse can't verify and my account is still on hold Account : ****************** Order : #***-9970289-6058653Business Response
Date: 07/21/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2023-07-21.
Sincerely,
********
Amazon.com=============
Initial Complaint
Date:07/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction : Fri, May 5 The amount of money you paid the business: $5 What the business committed to provide you:I want to buy a lot of things on Amazon What the nature of the dispute is: My account is on hold Whether or not the business has tried to resolve the problem: I used my own card to paid but they said unusual activity, I send them my bank statement but they unable to verify my payment based on my response. OMG it's unbelievable, so I keep sending them everything I have to verify my own card, guess what they still hold my account. Account : ********************* Order : #***-4329816-0757854Business Response
Date: 07/20/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on May 24th, 2023.
Sincerely,
Amazon.comInitial Complaint
Date:07/01/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon closed my account after I placed an order saying that I have a connected account that has violated their terms of use. I have only ever had one account and have explained this over and over to them in vain. They refuse to give me a specific reason or explanation as to which terms of use I have violated. I have never placed an order on Amazon.com and I have had this account since 2015 only using it at one point for Amazon prime video. I have explained all this to them but they refuse to reinstate my account.Business Response
Date: 07/21/2023
Hello, My name is ********, and I am a member of the Amazon Account ******************** team. *************** on behalf of your BBB inquiry #********. After further consideration, we have decided to reinstate your Amazon.com account. We would appreciate your input about anything we can do to help prevent such issues in the future. We want your experience shopping at our store to be a rewarding one. If you have any order or account related concerns, please contact our **************** team at the link below: **********************/contact-us Best Regards,Victoria,Escalation Specialist Amazon.com *****************************Customer Answer
Date: 07/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.In order to make sure this does not happen, it would be useful to institute proper structures when closing accounts. ***** emails saying someone's email is connected to a different previously banned account which violates t&cs/policies without specification of the violated policy or channels to further engage simply does not work. As noted in my complaint, I explained severally that I had never had any other account but this was not taken into consideration at all. It seems this process is pretty arbitrary and could result in many people falling victim to processes they do not understand or should not be subject to. Perhaps institute a proper administrative/review process on a case by case basis.
Sincerely,
*********************Initial Complaint
Date:07/01/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction :Tue, May 16 The amount of money you paid the business: 10 What the business committed to provide you: shopping products What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: Amazon hold my account then sent me mail follow instructions on account's screen, but I didn't see anything. I reply Amazon's mail but no one reply and guide me. So annoyed!Account: ************************** Order :112-5198880-6467426Business Response
Date: 07/30/2023
Hello *************************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding the Account access and Order ID: ****************** issues.
I apologize for the inconvenience that you've experienced in this case.
Upon checking, I see that your Account has been reinstated and you will be able to place orders now.
Also, I see that the above mentioned order was canceled and there is no charge processed on it.
Regards,
Arun
Amazon.com
*****************************Initial Complaint
Date:07/01/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of the transaction :Thu, May 4 The amount of money you paid the business:$5 What the business committed to provide you: I buy a lot of things on Amazon What the nature of the dispute is: Amazon hold my account Whether or not the business has tried to resolve the problem: After placed second order, Amazon hold my account with the reason unsual activity, I try to proved that me by calling **************** to gave them account informations, but they keep holding my account.Account : ********************** Order : 111-2768365-3831468Business Response
Date: 07/18/2023
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 7/18.Sincerely,
*********
Amazon.comInitial Complaint
Date:07/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had requested to have my book in kindle removed off the Amazon.com website because I had changed bank accounts and I have not received any royalties. I like to know who is receiving my royalties? Kindle customer service has no authority to change pricing or keep my royalties. I have not broken any of Amazon polices but you have sold my book in kindle without my authorization that I has asked in the past. Please write me back and call me. Please refund me my royalties. If Amazon.com does not comply with my request, I will take legal action. Please remove the following book in kindle off the Amazon website as follow.************************* It is copyrighted in connection with Obsession *************************Business Response
Date: 07/04/2023
On 6/9, when **************** reached out to the Executive Customer Relations team, we found that **************** has multiple *** accounts which is a violation of our *** Terms and Conditions. Due to which all her *** accounts were terminated and royalties withheld. The case was re-evaluated and confirmed the uphold on the decision. On 6/21, Amazon Content Review Team also confirmed that we will not be reinstating the *** account.Initial Complaint
Date:07/01/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to reach a supervisor please! I am an active duty military service member and I am scheduled to be deployed back to ******* today. I purchased the Hisense U8H as a going a way gift for my son because he is upset about my deployment. My son and his mom (who live in a different state) came to visit me today before my flight. At this time I was planning to surprise him with the tv. The issue the the ** screen is completely shattered! The box has a sharp long hole as if it was penetrated by something sharp. I was mortified as my son was so excited as we took it out of the box to check it and seeing the look of disappointment on his face as we discovered the damage. (I have photos) Needless to say I had nothing to give my son when they left to home and now i am even more stressed because I have no idea what I am going to do about this, As I am scheduled to be deployed today. I am in the airport as we speak. I tried to call the **************** number and just got put on hold and told there is a 2 hour wait to speak to someone. Then I just emailed the customer service email and they said it would take 24 hours for someone to get back to me. I obviously did not have that time to wait. If they would have just given me an rma or a label to return it I could have dropped it off at *** on my way to the airport. Now I , am in the airport waiting for my flight. I will be deployed in ******* until January **** at the earliest. $944 gone just like that. Never foresaw this happening.Got an email saying they deem it as unreturnable but i need to prove the damage to the tv first. Was told to send in "a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after July 1 2023. The information must be visible in one photo" Which ignores my circumstance completely. Because I am not physically with tv anymore. ORDER # ***-2460780-8217023 Pics and Video of damaged tv attachedBusiness Response
Date: 07/09/2023
Hello *******,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am so sorry to hear of the issue you have shared with us that you have received a damaged Hisense 65U8H QLED U8H Series ******* 4K ULED Mini-LED 65-Inch ********************* with Alexa ************** ******* Dot.
I've reached out to the appropriated team regarding this issue and received an update from them stating they need the proof of deployment.
Please send us the proof of deployment by replying to ***********************************************.
We look forward to hearing from you soon.
Regards,
PratapInitial Complaint
Date:07/01/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On june 23rd I ordered 4 items on amazon, 3 were going to arrive on the 29th and the other on july 7th,on june 27th I got an email saying they canceled my order (111-1074450-3596221) and closed my account,I created the account some years ago but it was my first time buying something and it was deleted because: "We took this action because you consistently asked us to issue refunds for a large number of your orders." (never did). I asked for evidence or details about those "refunded orders", wasn't provided, and they added that was because of "any related accounts" and that "the decision is final", asked for information about the "related accounts" (this is my only account) and they told me that they couldn't provide that information either. So the situation right now "we banned it because we said it's true but you can't see the why, you have to believe it", which doesn't make sense. Also the packages arriving on the 29th actually got delivered but I couldn't even check the status because I have no account, I can't even use my kindle now.Business Response
Date: 07/03/2023
Hello,
We have reinstated this customers buyer account. We sent an email to the customers registered email address on 03 July, 2023 confirming account reinstatement.
Sincerely,
Matt
Amazon.comCustomer Answer
Date: 07/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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