Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,549 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item that ended up being too large for where I needed to store it. Fallowed amazons return policy and shipped it back. They received it on 8/7/23 and have yet to refund the purchase. I opened a dispute with my credit card and Amazon just sent the original tracking number showing I ordered it, they didnt mention the *** or tracking showing they have it back. Amazon is now dragging their feet with my credit card company.They also sent me a threatening email stating that I cant dispute the charge and they will just charge and card I have on file with them.
Business Response
Date: 09/27/2023
Hello,

We have denied the customers request for a refund on order 112-7318463-1435469 as return was not received against this order. Customer claims to have returned the item but we do not have any proof of return. Kindly request customer to share the return tracking information if they claim to have returned.

Customer also raised a chargeback dispute on this order and the dispute is now settled in Amazon's favor by their card issuer.

Sincerely,
******
Amazon.com
Customer Answer
Date: 09/27/2023
I already attached screen shots of Amazons own website clearly showing a tracking number and when they received the item back (8/7/23). Because they are too lazy to look at the pictures Ill type it out for them.
The tracking was provided by Amazon, 1Z9758R17839958880. I also have on camera the *** driver picking up and taking away the package clearly labeled with the brand name of the package.
It is unacceptable that a company can provide a customer with a return label, track the package all the way to there facility have customer service confirm they received the item then pretend they dont have it, all while there own system shows they have had it back since 8/7/23.
Customer Answer
Date: 09/27/2023

Complaint: 20645534

I am rejecting this response because:
In my original message I attached screen shots of Amazons own website showing return tracking information and when they received the item back. They are refusing to acknowledge their own system and trying to draw this out for no reason.
Sincerely,

*************************
Customer Answer
Date: 09/27/2023
This is the return tracking number provided by Amazon 1z9758r17839958880. It shows then receiving the item back on 8/7/23. In my original complaint I attached screen shots of my Amazon account showing the same tracking number and when Amazon received the item. Im not sure why they are claiming they never received it if there own system confirms they did.
Customer Answer
Date: 09/27/2023
Just to be clear I did open a charge back, I have attached another screen shot of the currently OPEN dispute that Amazon has yet to respond to after I provided the return tracking they claim to not have.
Business Response
Date: 10/04/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We have requested a refund for USD ****** to your bank account. This refund should be posted in the next 5-7 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 10/04/2023
This is what my Amazon account says now. If a refund of ****** was sent why does it say ****? I will keep an eye on my credit card but a **** credit wont show up.
Customer Answer
Date: 10/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On april, 8th Ive received an email from Amazon that said my account was on hold because of unusual payment activity, probably related to Order #***-4237726-0080245, performed on April, 7th in the amount of US$ 160,00. It said To restore access to your account, sign in on Amazon.com and follow the on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours.When uploading a document to verify ownership of a payment method, be sure that the name, address, payment type, and relevant transaction information are clearly visible. For your security, only display the final 4 digits of the payment method number. I followed the instructions and received another e-mail on the same date saying that Amazon reviewed the information I provided but has unable to verify my payment. Since I didnt have any other documentation unless those Ive already sent, Ive resent the documents using the same procedure and explained I had nothing else. On April, 9th Ive received another e-mail from Amazon with the following content Thank you for contacting us regarding your account. Your account is temporarily on hold. During this time, you won't be able to access your account, use any ********************** benefits or gift card balance, or place orders. To regain access to your account, you will need to confirm details related to your payment method. We took this action because either the Amazon gift card or the Amazon gift card balance that you are using is in violation of our "Terms and Conditions".Ever since I was unable to log into my account, nor access my Kindle e-books.If the problem was associated to that order, void the gift cards used and cancel the order, but please restore my access to my account. There are dozens if not hundreds of e-books associated to my account, and some of them havent been read.I need closure on the matter: whether release my account or declare it cancelled, but 6 months of temporary hold is unacceptable.
Business Response
Date: 10/13/2023
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on **********.

Sincerely,
********
Amazon.com
=============
Customer Answer
Date: 10/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me.
All the books I bought accordly to Amazon policy thru kindle are now lost to me. My belief on this model of business (use of e-books) is shattered.

Sincerely,

*********************
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a dress through them that came from a third party seller. I requested a refund and they gave me a return address with no business name and the address does not exist. I asked them for the correct return information and they said they would send a message to the seller and I would get a return call. I have yet to get a call back and that was in July before my return date expired. I am now outside of the return window.
Business Response
Date: 09/26/2023
Hello *****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with order#***-8746782-5821860.

We checked with the seller and were provided with the below address for return :

Return mailing Address : ******************************************

You can return the order to this address using any carrier of your choice and please share ** with the return tracking ID ************* so that we will check with the seller to process refund.

Thank you for your cooperation.
Regards,

***************************** P
Amazon.com

Customer Answer
Date: 09/26/2023
That is not a valid address. That's a residential property and there is no business name to address the package to. The post off requires a business or a contact name to address the package to. Again Amazon has given me invalid return information. Please look at the attachment for the return address I was given in the response from Amazon.
Customer Answer
Date: 09/26/2023
That is not a valid address. That's a residential property and there is no business name to address the package to. The post off requires a business or a contact name to address the package to. Again Amazon has given me invalid return information. Please look at the attachment for the return address I was given in the response from Amazon.
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I login my amazon account try to download my March 2022 purchase invoice, system only send OTP to my previous phone number I no longer have, but I have my email access, I register account with email, why can't send OTP to my email now but it can send to my email in May 2022, call for help and able to verify my billing address but can't continue assist me login my account.
Business Response
Date: 09/25/2023
Hello ****,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with your Amazon account login.

Since our usual login methods won't work for this specific situation, you'll need to contact our Account Specialists by phone, to manually update the phone number on your account. To contact us, visit ******************************************** and follow the prompts. They're available between 3:00 a.m. and 8:30 p.m. PST.

We look forward to seeing you again soon.

Regards,

*******************************
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 28 2023 $251.65 (+monthly payments eventually totalling $826.85)An i9-13900kf The item arrived in a blue ***** box marked i9-13900kf. I noticed it was a loose cpu flopping around the box and thats not how we sell them at my place of work, so I immediately returned it and paid the higher price at my work to buy it locally that same day. I was given a refund on September 9th for $251.65 and the monthly payments cancelled. On September 22, they contacted me and told me that what I sent back was the wrong item or a different item than they had sent out. If that is the case then that would explain its oddly poor packaging for such a product and it seems I made the right call in returning it. However I seem to be catching the blame and they have threatened to recharge me for the item (possibly the full $826.85 including monthly installments) by October 2 if they dont get the correct item back. I sent exactly what I received straight back. I explained this to them and they told me their decision was final and that they would no longer reply to me but that I was free to continue shopping there. *** spent a lot more money there and am currently very anxious about the state of what will arrive after learning about this today. Amazon account *************************** Order number 701-7244619-4191456 Return tracking Canada post: **** **** **** ****
Business Response
Date: 09/26/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that your order is fully refunded. Please disregard the charge email. We will not charge in this case.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 09/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:09/22/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a steel twin bed frame on March 3,2023 from Amazon.com and I was delivered a cot to my address. I ordered a twin bed frame for my twin mattress not a camping cot. I went on to write a review on Amazon.com and they would not allow me to write a review for false advertising. If I paid for a steel twin bed frame that is what I should have received. I am due a refund for false advertisement. If I had known they were going to send me a cot I would not have ordered this twin bed frame.
Business Response
Date: 09/25/2023
Hello ****,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately the 30 day return time has passed and we will not have an option to schedule a return for this item. The item should have been reported on or before April 4, 2023.

Its now too late to take any action.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Initial Complaint
Date:09/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 08/25/2023 Amount of money paid: $32.52 What business committed to provide: Refund Nature of dispute: Refund Has business tried to resolve: No Account/order/tracking #: 111-9746094-4121064, 111-78387165129831, Does issue involve advertising: Refund policy states: Eligible for refund or replacement but Amazon reps refuse to honor refund stating even though policy shows eligible for refund, they will not adhere to policy. No sensible reason given.
Business Response
Date: 09/27/2023
Hello Raven,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the trouble you've had with your refund.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Upon reviewing your communication history with us, I see that the correct information has already been provided with regard to Order ID: ******************* when you contacted us on September 21st. The Eyelash Extensions are eligible for a refund or replacement, but it is not eligible for a return, as the item is non-returnable.

Since we do not require a return, we require photo evidence of the item's condition to issue a refund or a replacement. The same applies to the Eyelash Extensions from Order ID: *******************.

As it's been over 30 days since the items were delivered, and we still haven't received photo evidence of the item's condition, a refund or replacement are no longer possible.

You can learn more about our Returns Policies for items within 30 days of receipt on our website here:

************************************************************************************

Thank you for your understanding.
Regards,
Priyanka
Amazon.com
*****************************
Customer Answer
Date: 10/02/2023

Complaint: 20645069

I am rejecting this response because: Initially I was told, via Amazon customer service chat, to expect an email and to reply to the email with photos of the product. Amazon customer service chat does not have the capability to send photos so I could not send any photos until I received the email from amazon. When I didn't not receive an email I reached out to Amazon again to ask where to send the photos and Amazon told me there was no need to send a photo and that the item was not eligible for a refund whatsoever.

Sincerely,

************
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon took my money, locked my account this all started June not shore exactly date but I had gift cards from Christmas and my birthday mothers day on there I also had a few reloads I placed as well there and in June I decided to buy a few things.. right after I paid it logged me out I check my email ... it told me that my account is locked for protection what not and to send in forms to prove my identity and after everything was fine I did it I got back in a few days later I go to look at my orders out of no where I'm locked out again well I do it over and over and over I've changed address and some one was mine in Corona the other was my mom's ********* both ********** city's.. . Anyways this kept happening mean while ied check my cards my gift cards and everything I used and money was most definitely spent .... I didn't get a refund I didn't get my product nothing this went on for months I mean months and I got on the phone the lady said she didn't know why my problems where pending or on hold still because she see n the documents and everything was approved she said give it a week to fully go through I did ....well it's now September mind u I been dealing with the issue over using gift cards ... amazon gift cards at that ... and reloads on my amazon account from a bank ... so it's not against there policies.. to this day I've changed number 1 time and contact every day emailed back in forth *** see all that and proof of my identity proof money is gone and so on I got proof I got email confirmation of order being shipped out and so on and nothing I got nothing a few weeks ago I got one oder that I paid for back in July but the rest of everything was never there money never returned and so on I want my money back I've spent over thousands on there Nothing fixed or paid back or arrived and I want my money back I want my account back at this point I don't have access to the email anymore if possible look over screen shots
Business Response
Date: 10/10/2023
Hello,

Amazon reserves the right to refuse service,terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business,we do not provide details on our investigation methods.

We notified the customer of this decision by email on 10/3/2023.

Sincerely,
Amazon.com
Initial Complaint
Date:09/22/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9.19.23 I purchased four (4) items from Amazon (order #***-6361252-4057844) totaling $51.57 and opted for delivery on Saturday, September 23rd. I chose this date so that I would be home to receive this delivery. I had also left specific instructions to place the items over the fence adjacent to the back door. The package was delivered today, and placed by the front door. I received a photo notification of the delivery, saw that the package was left out in the open, so had to leave work to rush home to secure my package. Unfortunately the package was gone by the time I arrived. My neighbor confirmed that she did not take it, and none of my neighbors have it because none of them were home at the time of delivery. I needed three of the four items tomorrow (9.23.23). I contacted Amazon ***************** They lied and said that there had been a processing error, and that the driver still had the package in their posession, and my items would be delivered on Thursday, 9.28.23 I informed the Amazon representative that I would not accept that lie, and wanted both a refund AND the items delivered free of charge as a good faith gesture. I needed two of the items for a dinner I wanted to prepare for a loved one tomorrow. Now I'm forced to wait for the items, or take a refund and scramble in treacherous weather to track down ALL of the items via retail stores. That's a waste of my time, money, and resources. It also puts me at greater risk of injury or death.
Business Response
Date: 09/26/2023
Hello *******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

Unfortunately its technically impossible to issue refund and replacement and it is out of our policy as well. I see that a full refund has been issued for the order.

I've forwarded the feedback to the appropriate stakeholders so that they can work on future improvements.

I hope you would understand our limitations in this case and give us another chance to serve you better in future.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 09/26/2023

Complaint: 20644664

I am rejecting this response because:
This whole mess was very much avoidable, and the fact that I was lied to by a customer service representative when addressing the physical whereabouts of my parcel makes me realize that there is more to this than a simple error. I was led to believe that the package was still in the Amazon drivers posession, and this mistruth was created and perpetuated by an Amazon employee, so I'm very reluctant to continue spending my money with Amazon. This is much more than a simple breach of a verbal commitment. This is a violation of the trust that was established when I first signed on with Amazon Prime close to a decade ago. Yes, there have been errors in the past, but every complaint or issue has been met with honesty and integrity. This whole ordeal has forced me to reconsider my loyalty to Amazon and I should never be put in that position. It's the antithesis of good business practices, and I cannot justify supporting such an endeavor. Unfortunately, a couple of the items I had ordered were time sensitive, and I had made special arrangements with family so that I could be home on Saturday to receive the shipment. Having it arrive a day early on a Friday while I was at work ended up costing me an extra $28 for parking because I was no longer eligible for the early bird special due to the fact that I had to leave and return at a time outside of the early bird special. I don't have the items I needed, I could have gone to see my 83 year old mother on Saturday after all , and I shouldn't have to jump through hurdles just in order to complete a transaction I had already paid for. Plus, I paid for a prime membership which may as well not exist because Amazon managed to betray every aspect of the commitment they made when I paid for my prime subscription.
It would behoove those in charge to find a better solution than an insincere apology via email. I recently purchased a home, and had planned to buy all of my major appliances through Amazon. I can source those items from somewhere else with little to no effort.
This is a matter of principle, and I am not in the habit of sharing my hard earned money with unscrupulous business entities.

Sincerely,

*****************************
Initial Complaint
Date:09/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
- I purchased a computer for $2,025.74 through Amazon.com, with the seller being Tech Deals Online, on 8/25/2022. Order# ***-7707095-4159467. I was misled that I was getting a genuine ****** computer with original parts, but the seal was broken as they upgraded the computer with cheap components. MISLEADING: The listing doesn't state that some parts are not original.Per Amazon.com listing:RAM - 32GB Hard Drive? - 1 TB ****** original configuration for exact model (S/N PF3WZS1G):RAM - 16GB Hard Drive? - 512 GB - On 11/28/2022, the computer died. I took it to an authorized ****** service, and they diagnosed a dead motherboard and replaced it on 11/25/2022.- On 1/25/2023, the computer died for the second time. Service was performed on 2/3/2023 when a ****** technician diagnosed a dead motherboard for the second time. While the technician was on site, the computer died for the third time (FAULTY UNIT), and at that point, I learned that parts were not what was originally put in the ****** computer.- On 2/4/2023, I requested that the seller refund me for the faulty unit that I paid a significant amount of money plus lost a ton of productivity.- I contacted Amazon.com on 2/4/2023 - I contacted Amazon.com on 2/16/2023 - I contacted Amazon.com on 2/25/2023 - I contacted Amazon.com on 3/14/2023 NO RESOLUTION - I contacted Amazon.com on 3/28/2023, and this time, they promised to refund me the FULL amount and confirmed that in the email: "Once the carrier has received your package,it can take up to two weeks for us to receive and process your as one time exemption will request a refund for restocking fee charge to get the full amount."- I sent an item back, seller received the item on 4/6/2023 - On 4/24/2023, I contacted Amazon.com again - On 5/10/2023, I contacted Amazon.com again I am requesting a refund of $2,025.74 for a faulty item with a misleading Amazon listing from a sketchy seller, Tech Deals Online.
Business Response
Date: 09/27/2023
Hello,

We have granted the customers request for a refund.

We sent an email to the customer through their registered email address on 27 September, 2023. This email confirms that the refund has been issued to the original payment method.

Sincerely,

******
Amazon.com

Customer Answer
Date: 10/09/2023
I've never received the refund, even it is promised here and in direct email to me.
See attached.
Business Response
Date: 10/17/2023
Hello ******,

I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I reviewed your complaint and I apologize for the inconvenience you have experienced with refund on Order ID: *******************.

Request you to confirm if the card used on this order is still active, so that I will check with our internal team to see if there is a possibility of processing the refund now on this order.

Thank you for your cooperation.

Regards,

*****************************
Amazon.com
Customer Answer
Date: 10/24/2023
I got a response from Amazon representative:
Hello ******,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I reviewed your complaint and I apologize for the inconvenience you have experienced with refund on Order ID: *******************.
Request you to confirm if the card used on this order is still active, so that I will check with our internal team to see if there is a possibility of processing the refund now on this order.
Thank you for your cooperation.
----
I responded telling them that the card is still active:
Hi *********,
Please let me know when can I expect this refund?
Could you give me your contact info so I can check back on this issue?
Should I be working with BBB?
Thanks,
******
---
I still didn't receive refund. Could you please keep the case open?

Business Response
Date: 10/25/2023
Hello,

Thank you for writing back to **.

Apologies that it is taking longer than expected time to update you about the refund on Order ID: *******************.

As it is a peculiar case related to an old order return and high amount refund, we are in touch with different teams to help you with a positive outcome.

I am following up on this and will get back to you once I have an update on this concern.

Please be assured that I am trying my best here to help you and requesting you to provide a week more time.

Thank you for your cooperation.

Regards,

*****************************.
Customer Answer
Date: 11/06/2023
Please close the case with positive resolution. After more than a year of trying to get my money back, the Amazon rep resolved the issue by refunding the full amount. Thank you BBB. Thank you Amazon.
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