Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,770 total complaints in the last 3 years.
21,478 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have double credit card pending authorizations, this started a couple days ago!!! Whats going on????? Even my Amazon renewal is doubled???!!!
Business Response
Date: 09/27/2023
Hello *********,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with the authorizations from Amazon.

Upon reviewing your account, the $1.21 charges are for 2 different orders:

1. Order ID: *******************
Order Placed: Saturday, September 23, 2023 at 1:12 PM (PDT)
Order Total: $1.21

and

2. Order ID: *******************
Order Placed: Saturday, September 23, 2023 at 1:13 PM (PDT)
Order Total: $1.21

Upon reviewing your Prime Subscription, I only see one charge for Prime on September 21, 2023, totaling to ****** USD.

I was unable to locate the $146.74 charge. Could you please write back to us with the charge ID for the $146.74 charge, so that we can look into this for you?

The charge ID is an alphanumerical consisting of a combination of 9 letters and digits, and should be visible right next to the charge on your bank statement. If you're unable to locate it, your bank should also be able to provide you with the charge ID.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 09/27/2023

Complaint: 20649415

I am rejecting this response because:
You clearly cant understand what Im saying so maybe you can care enough to call me and Ill explain what the issue is. Giving a cookie cutter answer just so you can close this file as answered is what youre trying to do. Every time I purchase something and it goes on my credit card it now shows up twice as PENDING. It will be easier for you to call me at number listed.

Sincerely,

*********************************
Customer Answer
Date: 09/27/2023
Its not a particular charge!!! Its every single one that Amazon sends is a double pending on my Amex. Stop the games and have them just call me. I understand theyre your biggest monetary donating company but understand this isnt any specific one its all of them. Have them call me to clarify or go ahead and close this as answered and I will make sure I actually file a complaint regarding this bbb office.
Customer Answer
Date: 09/28/2023
Close bbb case
Initial Complaint
Date:09/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a step stool, from Amazon ******, when it arrived it was too small which would be dangerous for my wife ,who is handicapped , to use. I wanted to return it for refund, so I was directed by Amazon to approach the seller, which Idid. The seller approved the refund but only offered me $5.00 refund on my $40.00 purchase. I did not agree and approached Amazon to deal with the offer and the seller. They did look into it but denied my request. I appealed their descion and after some time they again denied my request. I then tried to go to the seller in a last ditch attempt to get a full refund, only to find out that seller was no longer a seller with Amazon , and I had no way to contact them , I used the Amazon link to contact them and it came back not a seller with Amazon. I then complained to Amazon that this was the case, as the company no longer exists, but Amazon again refused again. So I am at a total loss, and experienced extremely poor service from Amazon, I am out the $40.00 with no where else to go, so I am filing a complaint through your service.
Business Response
Date: 09/28/2023
Hello ***,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the experience you've had with your refund for the Step Stool from Order ID: *******************.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Upon reviewing the order details, I see that the A-Z claim was granted, and that a full refund was issued on Tuesday, September 26, 2023 at 2:45 AM (PDT).

Total refunded:CDN$ 40.12

You should see the amount reflected in your credit card statement within 3-5 business days of that date, as this depends on the processing speed of your bank.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.ca
Initial Complaint
Date:09/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 13, 2023, I purchased a camera through Amazon. The item arrived in great condition but after 4 months the item broke(the plastic lens mount). I kept the original box and paperwork which indicated that it was still under warranty with the manufacturer. I sent the item to the manufacturer which is Nikon, and they ended up returning the item unfixed. The letter Indicated that they won't fix product since it is a grey market item. The amazon seller post doesn't indicate anywhere about being a grey market item. I contact the seller and they mentioned there was nothing that they could do on their end. They referred me to seek 3 party repair centers to get it fix. Camera stores and repair centers around my area won't fix grey market items, especially since this camera is ************** are requested from the manufacture (Nikon), Nikon won't release the parts if it's not an official product. Not to mentioned, the few reps I spoke to, they mentioned they send all nikon product repairs to nikon. I spoke to 12 customer service reps from ********************** and 5 supervisors that their A- Z guarantee claim I would received a refund. I have been email back and forth that the claim gets denied and when I contact them I keep getting transferred around promising they will take care of the situation and nothing is being resolved. This is the 5 attempt I tried today and kept getting the same story that they will submit the refund claim.
Business Response
Date: 09/26/2023
Hello,

We have reviewed the order ID and we are unable to refund.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com
Customer Answer
Date: 09/27/2023

Complaint: 20649375

I am rejecting this response because:
I have attached the last letter sent from an Amazon Supervisor and the Nikon invoice that indicates they didn't not repair it because it's a grey market item. I have **************************************************************************************************************************************************************************************** and guarantee a refund with a claim. There are also some agents that refused to assist me. I find it ridiculous that their response is that they are unable to provide any information on their investigation with me having over 40 pages of documentation.
Sincerely,

******************************
Initial Complaint
Date:09/24/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I created an account at amzon.ca to send some gifts to my friends in ******. After I made the purhase, Amazon locked my account and asked for billing statement to ensure I am the owner. After I provided the info, they unlocked my account. I was able to make the purchase. But when I made another purchase, they locked my account again. This time they asked for billing statement again and ID proof. I provided both the details again but this time they closed my account completely without giving any reason.I want amazon to reinstate my account.
Business Response
Date: 10/10/2023
Hello,

We have reinstated this customers buyer account. We sent an email to the customers registered email address on 10 October, 2023 confirming account reinstatement.

Sincerely,
Amazon.com
Customer Answer
Date: 10/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:09/24/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon a body massager on 8/6/23 and returned it 8/17/23 and I still have not received my refund. It was purchased on my credit card, they credited my gift card in the amount however then they took the $52.99 away from my credit card. I have spoken to 12 different agents - all who reassured me that this matter has been resolved and here it is 9/24/23 and I have not received a refund either on my credit card or my gift card. I want my money refunded. It says that I have been refunded however, NOTHING@
Customer Answer
Date: 10/03/2023
I have added the most recent information from my credit card showing that nothing has been credited for the $52.99 yet and the same with the gift card that I have where it shows It was credited and then taken away
Business Response
Date: 11/16/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the refund issue for the Order ID: *******************.

I apologize for the delay in response.

I've checked and see that the gift card refund which was initiated was revoked.

However, I can go ahead and add the same amount of gift card to your Amazon account right away.

Please confirm.

Regards,

Arun
Amazon.com
*****************************

Customer Answer
Date: 11/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:09/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for an account Every month As well as try to add to the experience shopping online for me and people after me By leaving Reviews On products I purchase. And I Receive invites to do to reviews by Amazon. But then I get punished. And they make it to where I can't leave and you reviews.I like to let the next person know if it's worth it or not and I feel That I'm being.Punished for something I wish everyone wanted to do. I'm just trying to get my reviewing abilities back. Because I enjoy it, I don't know if it's discrimination. Alright, because I can't Get In answer for Amazon.
Business Response
Date: 10/25/2023
Hello ,

Thank you for informing us that one or more of the customer reviews for Spy Camera Charger - Hidden Camera - Premium Pack - HD 1080P - Best Mini Spy Camera - USB Charger Camera - Secret Camera - Nanny Cam - Small Cameras for Spying - Surveillance Camera Full HD may violate Amazon's Community Guidelines.

We will investigate your report and take the appropriate actions. While we cannot share any additional information about any actions we take, we appreciate your help in ensuring other customers are empowered to make informed purchase decisions with authentic customer reviews.

If you would like to learn more about Amazon's customer review policies, please see our Community Guidelines (*****************************************************************************).

Amazon Review Moderation team
Customer Answer
Date: 10/25/2023

Complaint: 20649052

I am rejecting this response because: I don't know what you are talking bout even that went against the rules I enjoy doing reviews so that exactly is why I do them so the next person has an better idea of what they are buying before buying it and everytime I buy something yall email me requesting a review so I get punished for something yall request quit requesting if I am not able cause it's more b.s. building up useless mail

Sincerely,

*******************************
Business Response
Date: 11/23/2023
Hello,

We have reviewed the Reviewer account and we are unable to reinstate their Reviewing privileges.

We are unable to provide information on our investigation methods.
The Amazon Review Moderation team
Initial Complaint
Date:09/24/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased **** usd in amazon credit i then put it on my amazon account. I applied the credit on a couple orders and amazon then canceled the orders and withheld the balance from me. i have all the reciepts and proof of purchase this was all done on september 23rd 2023 and 24th i want amazon to recognize proof of ownerhsip and apply my money back into my account. this is not ******************** money it is USD. and i rightfully own this money... in ***************** taking and whithholding money from ****** is called theft
Business Response
Date: 10/24/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the trouble you've had with your Amazon gift card balance.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've been working closely with the relevant departments, and after a close review of the documents/images provided, I've verified that they've re-added an amount of $1650 to your account on October 18th.

I apologize for the inconvenience this has caused.

I hope this information helps.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
********
Amazon.com
Initial Complaint
Date:09/24/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 28, 2023, I went to the Synchrony website to make an Amazon payment. The website said I have a balance owing, of $111.01, I think; I paid $115.00, more than the minimum. The payment was processed. A couple of weeks later, upon checking to see how much credit I had available to make a purchase, I noticed that I still had a payment due. I checked my activity and my payment was processed; however, when I called customer service, they said that the payment went to the previous billing period, I still needed to pay the current billing cycle payment, again! The website also says: "Your payment is past due. This is an attempt to collect a debt and any information obtained will be used for that purpose." And, they have added a late payment fee to my account. And, I'm sure this will show up on my credit report.I've had this account since **** and never had a problem before. **************** says it is up to the customer to determine whether or not the payment goes to which payment cycle. I don't understand. The website says I have a payment due, so I paid it! Amazon should post a Warning! to customers that any payment you make might not be applied to your current billing cycle! Please fix this, Amazon! It doesn't seem fair that I should be penalized for more than 20 years patronage, and making my payment too early!
Customer Answer
Date: 10/11/2023

Complaint: 20648969

I am rejecting this response because:

I logged into the Synchrony website and it showed a balance due on my Amazon account. So, I paid it. I paid more than the minimum, $115.00 to be exact.

Amount: -$115.00
Posted Date: August 28, 2023
Confirmation Number: **********

A couple of weeks later, I went to the website to check for my availability because I wanted to make a big purchase. I didn't know it till then but you applied the payment to another month and not the current month. WhoTF does that? You showed that I have a payment due in September 2023 and I paid it. I have every expectation that when I pay my bill, it goes to my bill and the current month, not some other account, month, or year. Where is the disclaimer that says: Warning, your payment may not be posted to the current month, even though you say it is for the current month. I am a student and can't afford to make an additional payment of $115k. Now, you charged me a late fee, and you probably have reported it to the credit bureau and trashed my credit.

I would like you to apply my payment to the September 2023 statement cycle. Remove the late fee. Remove any credit reporting entries regarding this payment. Remove the "Past Due Amount" banner (This is an attempt to collect a debt and any information obtained will be used for that purpose.) from my dashboard. Fix your website so that if a payment is due, post a payment due amount. Don't put up a payment due if it is not for the current month -- makes sense, doesn't it?

Thank you.

******************************
************
************

Business Response
Date: 10/11/2023
Hello ****,

I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

It was concerning to hear about the trouble you've had with your Amazon payment.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've engaged the relevant department to assist you further with this. They've requested clarification. If I understand correctly, the payment you've made went to the last billing cycle, instead of the current billing cycle, and you were charged a late fee as a result, which is why you would like to request that the late fee be waived, is that correct?

To investigate a charge made by Amazon, our billing department requires an Order ID to investigate. If you've received an ID in the collections notification, they request that you please provide that as well, in addition to the order ID.

If however, you would like to understand more about how payments work in your billing cycle, then they request that you please contact your bank for this, since the payment is being processed on your end, and Amazon doesn't have any insight into that.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Priyanka
Amazon.com
***********************************
Initial Complaint
Date:09/24/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi,Its very sad that I had to reach out to a reputed company like Amazon on this platform as my last resort. I posted a review on Sep 12 on order 113-7046268-2325025 for the Halloween floating candles. However, I got no email notification from Amazon as to whether my review was published or not. Its been almost 2 weeks now. I left another review on order 113-8563662-6471434 which was for an egg cooker few days ago and again I got no email from Amazon regarding my review.I have spoken to multiple agents over chat and phone and they always kept reassuring me that I would hear back from them soon. I also spoke to 2 supervisors who gave me the same assurance. *** sent emails to the community review team aswell. But Ive got no response at all.Can somebody please let me know what is the status of the above reviews I posted? I am positive and hopeful that Amazon would respond to my query atleast this time. Thank you.
Business Response
Date: 10/17/2023
Hello *******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with posting reviews on our website.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Customer Reviews are an integral part of our site, and it is important to us that they communicate our customers' opinions about the items that we offer by using language that is within our guidelines. The delay before posting these reviews on our website provides us with the opportunity to manually check for inappropriate and off topic content. During this time, your review will not be available on the website.

I've engaged the relevant department to investigate this further for you and they've informed me that your review is currently in the pending phase. Reviews are usually posted online within days of submission. Furthermore, attempts at editing or resubmitting said review *** result in it re entering the moderation queue and the process will start all over. This *** result in further delays.

We appreciate your understanding. We hope to see you again soon.
Best regards,
********
Amazon.com
Initial Complaint
Date:09/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this device from ********************* about 1 year ago. It was advertised ad a device that allows you to stream your home antena channels on your device. This initially worked. However the company discontinued the device a few month after I bought it and disabled the feature for which I bought it for. When I called and spoke to customer service, they declined to give me a refund for this device as it's out of warranty. The device is working well they just simply disabled the features for which I bought this.
Business Response
Date: 09/28/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with your order:-112-9202745-7969000 for the device you received.

The concern investigation team reviewed your account and understand you're concerned about your ******* Recast. While I know you're disappointed with our stance on this matter, I want to assure you that the information you received from our **************** Team on September 24, 2023 is correct.

As mentioned, unfortunately, we are unable to action your request as the device is 335 days outside of the return window.

Please refer to our return policies for more information here:

*****************************************************************************
************************************************************************************

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 09/28/2023

Complaint: 20648801

I am rejecting this response because:
You have sold me a an expensive device the ********************* fire recast device, that is advertised to allow streaming of antena channel onto my mobile device at anytime.
The device worked properly and continue to work. The problem is that your company and team, have discontinued the production of this device and purposely disabled the main feature for which this device was bought.
This is a breach if contract and is considered a scam. Hence I respectfully reject your response and request that you refund me my money and take back your device that you have disabled, on purpose.

Sincerely,

***************************

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