Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  1155 Worldwide Blvd Hebron, KY 41048-8648

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an adult special-needs daughter of whom I have court-ordered guardianship of her person and her finances. I am also her Representative ***** for her SSI. I have all the documentation necessary to prove these claims. My daughter works 3 days a week at a special-needs facility and with the assistance of some other special-needs friends was able to create an amazon account and order an Apple watch which she had been told no, she could not afford to purchase. She usually adds things to her list through my account and all purchases are completed through me with knowledge and approval. The order number 111-3320773-7577011 purchased Oct. 15th (according to Amazon, but it was actually the 16th) for $183.39. Upon reviewing my daughter's bank account as per usual, I discovered this charge and went to the bank thinking her bank account had been compromised. After further investigation, I discovered that she had in fact created an account and ordered this item. In addition, she had no idea this item was refurbished or even what that meant. I immediately gained access to her new account and tried to cancel this purchase, but it was too late and already marked shipped. I requested a return before the item ever even arrived based on a "did not mean to purchase status" and waited for the item to arrive to ship it back. It arrived on 10/18 and my ring camera validates that date. I shipped it back the following day in the packaging it arrived in which was seemingly some type of cardboard taped up at the top with about an inch and a half un-taped. Through that opening, I folded and slipped in the return packing slip requested by the seller and taped up the opening. I paid for the shipping to return the UNOPENED item. I still have my receipt from the post office for confirmation. When the item arrived, the seller issued a refund of $1.83. They claimed the rest was a restocking fee in the description of my refund invoice. I contacted them to refund the full amount. They did not respond. I contacted Amazon to get a refund. Amazon contacted the seller and the seller responded that there was nothing in the package upon its return. A complete lie. I then read the reviews left about the seller (The Camera Guyz) from buyers. They had a 63% rating and multiple complaints just like mine. I told customer service at ********************** this along with the rest of the story which I have stated. They opened an A-Z case for me and I was told it'd be one week at most for a resolution. That week came and went but no contact from Amazon and no resolution. I called them again and was told I'd be receiving the refund in 3-5 business days. I asked for a confirmation and was told it'd be e-mailed to me within 48 hours. No e-mail came of course. So, I contacted them again and was told the A-Z claim was denied. Then they wanted me to appeal it and sent an email to me with instructions to appeal. I followed instructions but they were a dead end. There were no options to open a case or add documents as I was told. I contacted Amazon again and was told they would open another A-Z case, but I said that was not good enough because I was getting the run-around from them. They then said the "escalated" the case to a higher team and to wait 24 hours for a response. This was on ****. I highly expected no contact, which is exactly what I got. I am now filing this complaint in disbelief that with all my calls, complaints and evidence, my claims are being dismissed. Amazon is believing the thieves (seller) over the customer. I am taking precautions that this does not happen again with my daughter, however I am furious that Amazon chooses to continue to let this seller operate on its platform. I am requesting a FULL refund of $183.39 and for Amazon to sever ties with this seller.

  Business Response

  Date: 11/10/2023

  Hello,
  
  A full refund for the claim amount was issued to the payment method used to place order 111-3320773-7577011.
  
  Sincerely,

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account ************************* has been restricted to digital purchases only, this is a mistake, I dont have any other account, and I have never abused return or refund policy on my account, I'm pretty sure I haven't ever made a return or refund on my account even once and Im a long time customer, I dont know why my account has been restricted, this is a mistake, and I want to have my account restored back

  Business Response

  Date: 11/09/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the restrictions for physical purchases on your account.
  
  After a careful review of your account, we found that the information that you have received from our team is correct. Our team have found multiple violations of our applicable policies. We are unable to share any further details or reverse our team's decision.
  
  Your account will be restricted for digital purchases only. We are sorry again for the inconvenience and appreciate your understanding and patience.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A digital order was placed today, 11-8-2023D01-7845969-0214669, for an order I didn't place. It was All of Me: How I Learned to Live With Many Personalities Sharing My Body for $13.99. This order was accidentally placed without my knowledge and I would like a refund for it.

  Business Response

  Date: 11/10/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the issue related to the order #D01-7845969-0214669.
  
  Based on investigation, I've canceled your digital order, Order ID: *******************.
  
  You'll be able to see the refund request here:
  
  *******************************************************************************************************************
  
  We also recommend adding Two-Step Verification.
  
  Two-Step Verification is a feature that adds an extra layer of security by asking you to enter a unique security code in addition to your password on computers and devices.
  
  To sign up for Two-Step Verification, follow the steps from this Help page:
  
  ************************************************************************************
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************

  Customer Answer

  Date: 11/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 16, 2023, I placed an order with Amazon (Order No: 111-3831349-4339447) [*2023.08.16 Invoice*] for "BoostGro LED Grow Light Full Spectrum 5000K Daylight (Quantity 2). The item that was received was not as described in the listing, as it was NOT Full Spectrum. I requested a return on August 19, 2023 [*2023.08.19 Return Request* & *2023.08.19 Return Scan Code*]. I returned both grow lights on September 12, 2023 at **** as the Scan Code required BOTH items to be in the SAME package. *** confirmed that the shipment was delivered to Amazon. Amazon confirmed receipt of the item, as they have reimbursed me for ONE of the growlights. Amazon sent an email [*2023.10.08 Email*] on October 8, 2023 indicating "Your original payment method has been charged" in which they have charged me $50.33 for one of the items that they confirmed they received. I contacted Amazon on 11/8/2023 indicating that I had been charged for the item a second time despite confirmation that they received the item. The representative claimed they could not find the order information. I provided them with my order number, the transaction amount, the shipping & billing address, and my full name. The representative refused to comply. I spoke with a supervisor and they attempted to collect my Drivers License Information via an unsecure means and without any reasoning whatsoever other than baseless claims there is unusual activity on my account, yet they contacted ME at the the phone number on my account and verified all of the prior information with me. It seems that the representatives I spoke with intend to use my information for illegal means. Regardless, Amazon is NOT in compliance with Federal Consumer Laws, in which "any goods returned to a merchant must be reimbursed to the purchaser." I have been billed for items that Amazon has confirmed they received. The credit of $50.33 needs to be applied to the original payment method immediately.

  Business Response

  Date: 11/09/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I understand your concern regarding the retro charge for the item you have returned. I'm sorry for the inconvenience caused.
  
  I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.
  
  How will you verify my identity?
  In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days from when it was sent (Nov 8):
  
  *************************************************************
  
  All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
  ************************************************************************************
  
  What happens when I submit my ID document?
  We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.
  
  What happens if I do not submit my ID document?
  You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111- *******- *******. Also, we will not be able to investigate this order issue further.
  
  Who can I contact if I need help with this issue?
  You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
  
  *****************************************
  
  I request to please share the requested id asap so that our team can verify it and help you further.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20842137
  
  I am rejecting this response because:

  The retroactive charge occurred from an order that is SEVERAL months old.  Per Federal Consumer Law, a business or entity MAY NOT charge for items that have (1) not be received or (2) have been returned to the business or entity.  Considering this is for an order that occurred SEVERAL MONTHS ago, if there were "unusual activity" on the account, action would have been taken FAR before now, but it was not.  It is ABUNDANTLY clear that Amazon is being difficult simply because they refuse to comply with federal consumer law or they are attempting to use my personal identifying documentation for nefarious purposes. 

  Prior to the Better Business Bureau complaint, Amazon contacted ME via the phone number on file.  They also contacted ME via the email address on file.  I verified the full name, full address, full order number, and the payment method used for the purchase in question.  There is ABSOLUTELY ZERO grounds for their request.  There is ABSOLUTELY ZERO grounds for the BASELESS claim that there is "unusual activity" on my account. 

  If Amazon continues to comply with federal consumer law, I will be contacting my bank to reverse all charges and I will be hiring a lawyer to *** for the time, money, and emotional distress of this entire ordeal.  It should not be MY responsibility to ensure that I am refunded for an item that was returned to them.  They have verified that they received both items (see previous attachments and information provided to the BBB).  They have verified in an email that I was double-charged for a return (see new attachment).  They are required by law to reimburse for these items and they are refusing to do so. 

  Based on this information, I reject their baseless claims and business response.
  
  Sincerely,
  
  S *****************************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 15th I purchased an Xperia 1 phone. Within a couple of days I realized the phone was overheating and having issues, so I requested a return. As shown in the attachments, even though this return was split up into three, Amazon made me ship the phone and the screen protectors for it back in the same box which I did. Amazon is now saying they only got the screen protectors but not the phone. I packed everything as per their instructions and had *** pick it up from my house. I have now called Amazon three separate times and all three times I was told that it would be returned except the second call when the person yelled at me and told me that the phone was not with the phone case. He was correct because it wasn't even in the same box as the case. It was in the box with the screen protectors which clearly got delivered back to Amazon since I got a refund for the screen protectors. My third and less call to them. They told me I would have my money back within 3 days. That should have been yesterday on November 7th. *** picked up the package. It was delivered back to Amazon and they either misplaced or the phone was stolen by somebody that works there or even perhaps the *** driver but I really doubt that. I have been lied to on three separate occasions, belittled, and made to feel like a criminal. I returned the phone as per Amazon's instructions and have now been waiting for a refund for almost 2 months. I want my money refunded for a product that was returned per Amazon's own policy.

  Business Response

  Date: 11/09/2023

  Hello,
  
  I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for inconvenience caused regarding the refund for your returned phone order.
  
  I can see the issue was escalated to our team and they have initiated the refund of $1369.39 back to your original payment on Wednesday, November 8, 2023 at 5:32 PM (PST). The refund should reflect back on your billing statement in 5-7 business days.
  
  Rest assured, your feedback is passed to the concerned team. They will look into it to avoid it happening in future.
  
  Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
  
  We look forward to seeing you again soon.

   

  Regards,
  
  ********
  Amazon.com
  ***********************************

• Initial Complaint

  Date:11/08/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The driver for Amazon forges my signature. When I called customer service, they were indifferent. This isn't the first time it's happened, and every time I complain, my delivery instructions are ignored, and Amazon ************ it off as a legal discussion. I've even contacted the state attorney regarding drivers who use a customer's signature without conset.Order number 111-7890647-6897838

  Business Response

  Date: 11/10/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the issue related to amazon delivery driver.
  
  Based on investigation, there are no delivery instructions added to your account. 
  
  We request you to add the delivery instructions so that our concern team to work on it.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20841886
  
  I am rejecting this response because:

   

  nothing has been resolved
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 11/10/2023

  The response is a lie. I have delivery instructions on my account. They have been on there for years because of the constant problems with delivery drivers Amazon logistics put permanent notes on my account that I spoke to three weeks ago. They have been putting permanent notes on my account about deliveries. The lies that Amazon is trying to pedal is ridiculous. One of my exact extractions is not to force my signature, which is illegal.

  Business Response

  Date: 11/15/2023

  Hello,
  
  I am Mahendra from Amazon.com.
  
  I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  Upon reviewing the complaint details, I see that you are referring to the issue related to amazon delivery driver.
  
  Based on investigation, our team worked on your feedback and updated the instruction on the account and to the delivery team.
  
  As the team added instructions,  within next 5 days it will be updated on you account and if after that still you face any such issue you can write us back. And also our team informed regarding the sign and action will be taken internally on the delivery agent.
  
  We appreciate your time and patience in this regards. We look forward to seeing you again soon.
  
  Regards,
  
  Mahendra
  Amazon.com
  *****************************
  
  

  Customer Answer

  Date: 11/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  As long as it is understood under no circumstances shall anyone representing Amazon or its affiliates sign my name to any document. It is illegal and each matter should be handled immediately 

   

   

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't cancel my Prime membership and I want to cancel it. It tells me I have to wait until June **** to cancel it and gives me no other options.

  Business Response

  Date: 11/09/2023

  Hello *****,
  
  I'm ****** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  I'm sorry for any inconvenience caused with the prime subscription on your account.
  
  I've reviewed the details of the account and see that the auto renew of the subscription is 'turned off' and your subscription will be automatically cancelled on June 27, 2024.
  
  Further, as the Prime Video and Shipping benefits were used on the account, we won't be able to refund the amount on the subscription.
  
  You and any guests you invite to your membership can take advantage of the Prime shipping benefits until your membership expires on June 27, 2024.
  
  You can review the Amazon Prime Terms & Conditions here:
  
  ****************************************************************************
  
  I see you shop on our website frequently. Amazon Prime is really ideal for customers like you and can pay for itself after only a handful of orders. I hope you'll come to appreciate the convenience of fast shipping at no extra cost during the remainder of your membership.
  
  Thank you for your understanding. Have a great rest of the day!

  Regards,
  
  ****** K
  Amazon.com
  *****************************

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for Prime membership. That includes 2 day delivery. I make sure to buy products that offer 2 day delivery. I am trying to get a refund from Amazon because my 2 day order is late. It was ordered on 10/31 and should have been here on 11/2. When I got the notification that my order was late, I was informed by Amazon to wait until Nov 7th before submitting a refund request. When I came back on Nov 7th, I was told to wait until "tomorrow" to request a refund. I waited until today and was told I needed to wait until Nov 15th before requesting a refund. Because Amazon couldn't deliver on time, I no longer need this order and I need my money back.

  Business Response

  Date: 12/02/2023

  Hello Kayla,
  
  I'm *************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
  
  It's concerning to hear about the trouble you've had with both the delivery and refund for your items.
  
  I've verified that the items in question from 114-XXXXXXX-XXX9059 and 114-XXXXXXX-XXX5038 have been fully refunded on Friday, December 1, 2023 at 5:34 PM (PST).
  
  You should see the amount reflected within **** business days from that date, as this depends on the processing speed of your bank.
  
  I apologize for the inconvenience this has caused. Thank you for your understanding.
  

  Best regards,
  Priyanka
  Amazon.com

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings!The funds in my seller account have been placed on hold by Amazon. According to the notification from Amazon, the funds are on hold due to an intellectual property rights violation (ASIN infringement: B07VLTWXP1).Amazon assures me that I must contact the rights owner using the contact information provided in the notification to resolve the dispute. However, my seller account has NEVER sold a single unit on ASIN B07VLTWXP1. So, I have a rhetorical question: how could I infringe on someone's intellectual property rights on ASIN B07VLTWXP1?Furthermore, I attempted to contact the rights owner and their representative through the contact information provided by Amazon. However, I was ignored, and to this day, I have not received any information about the case mentioned in the notification. I have not received any legal documentation, supporting evidence of my guilt, or any argumentation.I sincerely hope that Amazon made an error and did not steal funds from my seller account. Therefore, I request Amazon Support to escalate my case to the Escalation Team (******************* Team) or the ***************** I request a thorough investigation to uncover within the system's backend that I have not sold a single unit on ASIN B07VLTWXP1, which was the reason for the intellectual property "infringement". Otherwise, I will be compelled to initiate arbitration proceedings with the ******************************** to recover my funds from Amazon and seek additional compensation for such a grievous error on Amazon's part.I earnestly hope for the active participation of the Escalation Team or **************** in resolving my issue. Many thanks for considering my request.

  Business Response

  Date: 11/10/2023

  Hello ********************* from Rayden store,

  After our investigation, we determined that you have an unavailable balance due to a legal reserve regarding a temporary restraining order (***).
  
  You were notified on 11/02/2023 about the *** related to the Case ID ***********. Please review the notification sent to you on that date. You must contact the Rights Owner directly to settle the dispute.
  
  The Payments or the Seller Partner Support teams cannot remove, override, or assist you with this legal reserve.

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make false statement against me! I try to contact them at least to see my tracking numbers but they not give me any answer. I spent a lot of money without problem, they took my money and close my account.I made 8 purchases on the past month and they took the money without I receive the tracking number or my items at least. I need help and nobody give me an answer, their customer service is lazy and useless, some of they are rude by the phone and like a bot.

  Business Response

  Date: 12/06/2023

  Hello,
  We have reinstated this customers buyer account. We sent an email to the customers registered email address on 2023-12-02 confirming account reinstatement.