Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,616 total complaints in the last 3 years.
21,619 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ive been dealing with that issue for about a month and they were always making it hard to resolve. every single time I had to repeat everything, Im sure was supposed to be annotated. if you times, the representatives were extremely rude and I have recorded that. I dont know why it is so hard to resolve? I am 100% disabled veteran, and life is pretty hard for me already, but they are making it even worse. now they need my ID for verification because there was apparently some abnormal activity and they are not giving me any details about that so I suspect its a BS.
Business Response
Date: 11/20/2023
Hello Maxim,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent order(s) with us. It is certainly not what we expect our customers to go through.

We also regret to learn about your unpleasant experience when you contacted our customer ******************** team.

I have reviewed previous correspondence and I believe you're referring to a problem related to order ending in #****.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by customers, is handled according to our Privacy policy.

We will also review previous conversation and if your query wasn't handled efficiently, our colleagues will be coached accordingly.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/24/2023

Please forgive me for taking so long to reply- I have had some medical issues. I have contacted ************************ and they said that it is unacceptable for Amazon to ask for ID, especially upload it to the email. There was absolutely no request like that in the official app. I was an Amazon customer for over two years and there was never such thing and I dont feel comfortable doing that. this is a sensitive information and as far as I know, Amazon has no right to demand important documents, such as ID, while keeping my money hostage and threatening not to refund me if I dont upload ID. I want to emphasize that I have never been provided a reason, why they demand it. If I am to give them my information, I want to at least know the details , such as what are they going to be using it for and why. I also want to complain about Amazon customer service in general. Lately the were extremely rude. also, 75% of packages I received that Ive bought brand new- came used. And to prove that I have recorded every single unpackaging worth over $15 on video, and can presented on demand. I dont understand why do I have to go through such a headache to get a refund.

Thank you so much for the hard work you do. Hope you have had great holidays and I wish you great rest of your day.

Customer Answer
Date: 11/24/2023

Complaint: 20888253

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled an order for 2 sets of brick panels one for a 10 count for 298. And another for 3 panels 95 dollars. I canceled this prior to the items shipping . I still have not received my refund after 4 days. This is outrageous they claim its my bank when in fact it is Amazon. 2 days should be sufficient to release my funds back. I want my money in my account ASAP. They are holding money to collect daily interest from their consumers. Terrible.
Business Response
Date: 11/20/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the payment issues for a canceled order.

I apologize for the inconvenience.

I've checked and see that your order has been canceled and you have not been charged as the payment will be charged only when the shipment is shipped out.

When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships.

Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.

You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.

We look forward to seeing you again soon.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Officer,Please see below for the details about my complaint against Amazon. ORDER #***-9968250-4050669, order placed on September 18, 2023.Item: Art3d Backsplash Tile for Kitchen Peel and Stick, 10-Sheet Stick on Subway Tiles for Kitchem, Bathroom Back Splashes, 12"x12", White with Gray Grout.The above item was returned to *** with the other item in this order. They shared the same QR code for returning. While the system shows the other one was received on Oct 19, 2023 and refunded, this one has not been verfied receipt and/or refunded.I waited but did not see any updates, so contacted Amazon on 11/03/2023. An Amazon agent said Amazon received the item and would issue the refund for sure. And then I waited another 10 days, there had been no updates. So I contacted Amazon again, and this time the agent said Amazon needed me to submit my goverment-issued ID to get this refund. Basically it is to verify it would be me to recieve the refund. I rejected to submit my personal important ID, there are several reasons: First, goverment-issued ID is top personal privacy, and Amazon is only an online shopping company who does not have any protection of this kind of data. Second, the refund is supposed to go to the oringial payment, so there should not be a "verification". Please see the attached for the order information and the email they sent me to ask me to submit personal ID. I simply request Amazon to refund me for the item that I returned a month ago to its original payment method. Can you please help me with this? Thank you very much!!Yours,***
Business Response
Date: 11/20/2023
Hello ***,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-9968250-4050669. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by customers, is handled according to our Privacy policy.

To resolve this for you, I have issued a gift card refund of $26.65 to your account.

To access your gift card balance and usage history, visit Your Account:

www.amazon.com/gp/css/gc/balance/

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you BBB!!

Sincerely,

********;
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/6/23, I purchased a Kindle * Book from Amazon.com by the name of Publication Manual of the ********************************** 7th *dition for graduate school. It was the first day of my fall course in I/O Psychology and the book was required for an assignment I needed to submit. After purchasing the * Book, I verified on my Kindle app that the * Book was not made accessible to me. Therefore, I went back into my Amazon account and purchased the item a second time. After purchasing the * book, a second time I verified on my online banking that both payments for both transactions in the amount of $15.88 had gone through. I called Amazon and found out that the * Book had been sent to someone by the name of **** in ******* *****, I do not know who this person is or how it is that the * Book went to her. I called Amazon customer service and requested my money back for the initial transaction for the * book that I never received. A customer service representative by the name of ******** advised me she had successfully initiated the refund for that transaction and assured me that the second transaction for the * book copy that I had successfully received was not touched since I needed it for school. Upon attempting to access the copy of the * book for an assignment I realized ******** had lied and they had refunded the money for the second transaction, and they removed access of that copy from my Kindle. As a result, I was unable to complete my assignment on time. I called and spoke to Amazon again and was transferred to a supervisor after being told that I could not get my refund unless I could provide that other person's information whom I know nothing about. I advised the supervisor ****** about my inability to provide information about someone I do not know and requested my money back and he declined. I am asking for an apology as well as my money back, it is not the amount rather the principal of things. I purchased the book in person at ****** and ***** already.
Business Response
Date: 12/30/2023
Hello *******,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that a refund was issued to your **** on November 7, 2023 for $15.88 for Publication Manual of the ********************************** 7th Edition.

We sent you a confirmation email on November 7, 2023.

In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another.

Try contacting your issuing bank for clarification on how long it will take to post the refund to your account.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 111-5220495-3729809 delivered with 1 of 3 items. Amazon customer service is asking me for my drivers license to issue my refund.
Business Response
Date: 11/20/2023
Hello Logan W. ******,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the missing items and ID verification.

I apologize for the inconvenience.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Also, amazon takes all security-related matters very seriously and your account security is our top priority.

We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review/investigate and get back to you with a update on refund for the mentioned order.

Unfortunately, we'll not be able to take any action on it without the verification is done by the team.

However, I'll surely take this as a feedback from you and will forward it to the team for further review on it.

If there was any other alternative, we would have surely helped.

I appreciate your understanding in this matter.

Regards,

Arun
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase early Oct and the item did not meet expectations, so I returned it 10-25-2023. Amazon confirmed the item was returned and received on 10-27-2023. That same day a few hours later, I received an email stating that the refund could not be processed due to issue with original form of payment. This is because my old card I made the purchase with got hacked and was canceled. I have a new card which is already linked to my Amazon account. I contacted customer service immediately via chat and spoke with 3 different people who all gave different answers. This obviously confused me, so I decided to call in. I spoke with someone in billing who stated they could mail out a check. They sent an email to confirm and it said it could take 8 to 10 weeks for the check to be processed and mailed, so I declined due to that being an extremely long time. I replied immediately and explained that I made the purchase with a card and expect the money back on my card. I received a response back stating I could upload my bank information and receive the refund that way, instead of the check. I responded immediately stating this is what I want to do and asked what was needed of me. I didn't receive a response for a week. I called and spoke with another **** ****** who said I had to upload my government issued ID to "confirm I am who I say I am". I did this immediately and was told to wait 3 business days and to call back. The 3rd business day was today, 11-17-2023. To say the phone calls from today were a train wreck is an understatement. The first call was escalated to a "supervisor" who basically said to me "too bad" and hung up. I called back and spoke with ***** who said her supervisor issued the refund back to my new card on file. I would've been fine had I not JUST received an email saying my ************ were a gift card or check. So at this point, I've spoken with customer service over 10 times and still can't get a correct answer or resolution to this issue.
Business Response
Date: 11/20/2023
Hello Cheniece,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them -

"I am **** from the Billing Team.

I was able to confirm that the refund of $139.74 for order #***-9436304-3478622 has been returned to us by your bank. We cannot reissue the refund to a different payment method it can only be issued to the card that was used on the original payment, however we do have three other options available to select from in order to receive the refund from us.

The three refund options are as follows:
1 - Paper Check (takes between 8 - 10 weeks due to it being sent from our *********** in ******* via **** Mail for domestic addresses and Airmail for international addresses)
2 - ***** & ****** ONLY*** Bank Account Transfer (simply respond to this email and we will be more than happy to send you an invite to upload your banking information to a secure site. Takes up to 14 days)
3 - Gift card to your Amazon.com account - Takes up to 5 working days.

If you choose a check please respond to this email with the following information:

Full Name:

Address (No P.O boxes):

I apologize for any inconvenience this may have caused. Looking forward to your response."

I request you to please reply to this email and our team will review this further.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 11/21/2023

Complaint: 20888196

I am rejecting this response because:
I still have not received the refund and I also have not received confirmation that the refund has even been issued after I uploaded my banking information. You also did not address the way I have been treated by your customer service and how you plan to address that as well. This is alp yall do - yall push it off in hopes someone else will take care of it and it never gets addressed.

Sincerely,

*********************************
Business Response
Date: 12/09/2023
Hello Cheniece,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has already submitted a refund request for the order and once the refund is processed you will receive an email to your registered email address confirming the same.

You can also review the email sent on Monday, November 20, 2023 at 4:58 AM with subject 'Request to update refund payment details' as a reference for the same.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a sink from Amazon in July of 2023. They sent me the wrong sink and refuse to refund or send me the correct product. I included a picture of the product that was sent to me. In addition, theres a picture of and receipt for the sink I originally ordered.
Business Response
Date: 11/20/2023
Hello *****************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the incorrect item received from the Order ID: *******************.

I apologize for the inconvenience.

As per the update from the team and the order details, the exact item was sent as per the order placed.

Also, its been over 120 days and unfortunately, we'll not be able to take any action in this case from our end.

If there was any alternative, we would have surely helped.

I appreciate your understanding in this case.

Regards,
Arun

Amazon.com
*****************************
Initial Complaint
Date:11/18/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an electric bike from Amazon on 11/11/23. The order told me it would be delivered by 11/15. Once I placed my order, an email told me it would be delivered by 11/17. On the evening of 11/17, I received an email saying it would now be 11/22. When I contact Amazon, they put me on hold and transfer me over and over and over again. Sometimes, I go through almost ten agents just for them to tell me they will not cancel the order, even though it hasn't even been picked up for shipping yet. I have contacted them multiple times with the final time being the evening of 11/17 around 8pm PST. I paid $383.55 for the item.
Business Response
Date: 11/20/2023
Hello *********************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the order delivery and refund issues.

I apologize for the inconvenience.

This is not what we expect our customer to experience.

However, upon checking I see that the refund for this order has been initiated on Monday, November 20, 2023 at 2:46 AM (PST) as its unable to be delivered.

Refund has been issued to the original payment method which was used.

Also, I have forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
Arun

Amazon.com
***********************************
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged:$20.00 on 11/14/2023 $20.00 on 11/15/2023 $15.00 on 11/17/2023 and again, $15.00 on 11/17/2023 for a total of $110. After reaching out to Amazon there have been no purchases made and they billed me for NO services. It appears they kept automatically billing me, thinking I would not see it. I want my money back AND an explanation. They terminated the chat when I asked for customer service.
Business Response
Date: 11/20/2023
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you see unknown charges on your card/bank statement. I understand how upsetting it can be.

After reviewing, I could not find any charge on the Amazon account associated with email address you wrote with.

I request you to please write back to us with a Charge ID, which will help us find the charge you're referring to.

Charge ID can be found on your bank or credit card statement and shows details for which company processed a payment. It is usually a 9 digit Alphanumeric code enclosed with asterisks.

I appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/20/2023
Hello,
I will provide all the charges below:

First charge: $20.00 on Tuesday November 14th, 2023: *** CRD **** ******** AMZN DIGITALGV8CR7383 ************ WAC#****
Second charge: $20.00 on Wednesday November 15th, 2023: *** CRD **** ******** AMZN DIGITALAU11R0LB3 ************ WAC#****
Third charge: $15.00 on Friday November 16th, 2023: *** CRD **** ******** AMZN DIGITALOI5R54013 ************ WAC#****
Fourth charge: $15.00, again, on Friday November 16th, 2023: *** CRD **** ******** AMZN DIGITALXY39J9OU3 ************ WAC#****
Pending charge, on Sunday, November 19th, 2023: AMZN DIGITAL3S95Q8GL3 LOC:***********

(Notice, the last pending charge did not list the *** CARD Portion. I am not sure why.) I will also add that I provided an Amazon representative with this information and they did not use it. Moreover, they keep asking me for it again and are still not resolving my concern. So I hope this helps, as it is very difficult to keep accurately typing it.
Business Response
Date: 11/22/2023
Hello *********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Thank you for writing to us and providing the Charge IDs.

I was able to find the charge on another customers account but, for security purposes, I am unable to share the details with you.

If you still do not recognize this charge, please dispute the charge with your bank.

To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

Note: Legal and privacy concerns limit the information we can release and to whom it can be released.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 11/28/2023

Complaint: 20888073

I am rejecting this response because: Amazon sees another account using my information and informs me they will do nothing to resolve this. Moreover, Amazon is the only company with this information and compromised my safety in the first place. Please advise.

Sincerely,

*************************************
Initial Complaint
Date:11/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in 3 old tablets and was issued $70 and a discount code for 20% off my next tablet purchase. I purchased a new tablet using the code but had to return the order and was told that I cannot get my code returned. I spoke with a customer service rep and ****** in the leadership team who informed me that they cant help me and that I will just have to accept that I lose the opportunity to use the code. I asked if I could just get a new code and they said there arent any other codes. Unbelievably negative customer service experience. I asked ****** for their employee number and they did not give it to me. I also asked to speak with a supervisor and was told that ****** was the highest person I could talk to.
Business Response
Date: 11/20/2023
Hello *************************,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the discount code issue for the returned tablet.

I apologize for the inconvenience.

I would like to inform you that the discount was provided for the next tablet purchase and as you've returned it, you'll only get the amount paid.

Unfortunately, any discounts applied on the orders are only for one time use and we'll not be able to take any action or make any exception.

I appreciate your understanding.

Regards,
Arun

Amazon.com
*****************************
Customer Answer
Date: 11/20/2023

Complaint: 20888042

I am rejecting this response because:
My concern is more based off the promise that I was getting goods and services as an exchange for my products. I gave my products and received credit and a discount code towards my next purchase of a new tablet. The credit and the discount were the promise of exchange. The next purchase of my new tablet had an error in the order and is being returned, which I feel like I should be made whole for the entire portion of what I gave up for that purchase, especially because the problem was from your company. It appears purposeful so that I would have to return the product and lose the code and thus end up losing part of what was given to me in exchange for my trade in.

Im hoping someone can look at this with the view of the customer who was promised one thing and was delivered something different.

Sincerely,

*************************

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