Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,704 total complaints in the last 3 years.
21,543 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Oct 21st i placed an order for Cold Steel 4-max ****** ORDER # ***-3911837-7344236. I submitted a return for the item cause the item in the manufactures box was different than what was ordered, I chatted with an associate and was informed to return it for a refund, I dropped it off at *** on Oct 24th with the label supplied by Amazon, it was received back to Amazon on Oct 27th. I still have not received a refund. I called and chatted multiple times and i keep getting told i have to submit a govt id which i did twice already.I am constantly be told i have to resubmit the id but i am becoming uncormftable with constantly resubmitting my id. I returned the item as instructed , it was received back, now i would like my refund. I uploaded the return drop off receipt
Business Response
Date: 11/21/2023
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for Cold Steel 4-*** that was returned from Order ID: *******************.

I've reviewed the details and can confirm that the item was delivered to our return center on Oct 27, 2023 at 11:00 PM.

Information about Return Shipment
Ship Carrier:
UPS
Tracking Number:
1Z55AY229019990939
Status:
Package delivered.
Return Authorization
DBj7JddkRRMA
Destination:
*********, **, **
Estimated Arrival:
Oct 27, 2023

It's currently awaiting processing at our fulfillment center.

Please note: after the carrier has received your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our ************** but certain items can take up to 30 days.

As the item was returned on October 23rd, it should be processed and refunded by November 23rd, at the latest.

To see how long it will take to receive your refund based on refund method, or to learn more about the refunds process, feel free to visit our Refunds help page here:
*************************************************************************************************************

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
Priyanka
Amazon.com
Customer Answer
Date: 11/27/2023
Still have not received the refund
Business Response
Date: 12/01/2023
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing your order, I can confirm that a full refund was issued on Thursday, November 30, 2023 at 10:09 AM (PST), back to your original payment method.

Refund Details:
Items
1 x Cold Steel 4-Max * 10" Overall * 4" Blade * 4.8mm Thick * 6" Long. G-10
Amount(s)
Principal: $281.57
Tax: $18.65
Total:$300.22

You should see the amount reflected in your credit card statement within **** business days, as this depends on the processing speed of your bank.

If you're unable to see the refund reflected beyond that time frame, we reccomend contacting Affirm, as the amount has already been refunded from our end.

Thank you for your understanding.<*p>
Best regards,
Priyanka
Amazon.com<*p>
Customer Answer
Date: 12/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is withholding tons of my money from multiple orders I have returned as well as attempted to return over the last ******************************************************************************************************** identification which I certainly will not be emailing them. I want my money back and since I have already paid for my membership, I wanted to stop asking to see my private information
Business Response
Date: 11/21/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order #***-5550533-6669857 regarding the return of the order to get refund.

Considering the item type and resolve the issue, I've issue full refund for the order back to your original payment method.

You'll receive the within 3-5 business days and once it is processed you'll receive the confirmation email shortly.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 11/21/2023

Complaint: 20891192

I am rejecting this response because:
YOU MUST REFUND ALL OF THE ORDERS I ASKED TO BE REFUNDED FOR, AND ALL RETURNS I HAVE ALREADY MAILED TO YOU VIA WHOLE FOODS AND **** AND YOU MUST ACKNOWLEDGE THAT AMAZON'S NEW POLICY OF ASKING FOR GOVERNMENT ISSUED ID TO GET OUR REFUNDS IS UNLAWFUL AND WILL END FOR ALL AMAZON CUSTOMERS IMMEDIATELY!

Sincerely,

******** ****
Business Response
Date: 11/23/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

As mentioned earlier, the order #***-5550533-6669857 which has both items

1)Pet Jerky Factory Premium Dog Treats | 100% Human Grade | *** Made | Grain Free | Turkey and Pumpkin, 5 oz.

2)Afreschi Turkey Tendon for Dogs, Dog Treats for Soft Series, All Natural Human Grade Dog Treat, Suitable for Training chew, Ingredient Sourced from ***, Rawhide ***************** Strip

Which will be of total $26.24 which is refunded back to your original payment method on Monday, November 20, 2023 at 11:57 PM (PST).

You'll receive the within 3-5 business days and once it is processed you'll receive the confirmation email shortly.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************

Customer Answer
Date: 11/28/2023

Complaint: 20891192

I am rejecting this response because:
I am waiting for refunds on all of the items I have returned not just those two. Second, you must abolish your policy of asking for government issue ID from your customers.
Sincerely,

******** ****
Business Response
Date: 12/01/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand that you are referring to the refunds for other orders which mentioned as returned. As per the information shared by you before.

I can confirm that the refund is processed and added back to your original payment method.

Regarding the other order refund on which our investigation team requested you to share your proof of identification.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Kindly submit your identity proof to get your concern addressed.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/05/2023

Complaint: 20891192

I am rejecting this response because:
You have not refunded my money for all the orders and you have not reversed your policy of asking for government issued ID.
Sincerely,

******** ****
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered the following item on Oct 22nd: Apple AirPods (2nd Generation) Wireless Ear Buds, Bluetooth $99.00 Qty: 1 Sold By: Amazon.com Services LLC Order: 111-9798481-9906616 It was picked up for return on Nov 7 and received by them on Nov 9. I still have not received the refund and they asked for my Government issued id which I dont feel comfortable uploading.
Business Response
Date: 11/21/2023
Hello Kudrat,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your refund for order 111-XXXXXXX-XXX6616.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

How will you verify my identity?
In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

What happens when I submit my ID document?
We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

What happens if I do not submit my ID document?
You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-XXXXXXX-XXX6616. Also, you will not be able to investigate this order issue further.

Who can I contact if I need help with this issue?
You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

I apologize for any inconvenience this has caused. Thank you for your understanding.
Best regards,
********
Amazon.com
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ******* Monitor off Amazon for a total of $1,198. I really need this monitor for a special event which was scheduled on the same day of amazons GUARANTEED delivery date; Sunday, November 19. The product was then delayed to Wednesday, November 22, 3 days AFTER the special event. This has MAJORLY inconvenienced me and costed me a commodity and opportunity. I spoke with amazon customer support and they were completely unhelpful and disregarding my point. I am requesting a partial or full refund of the product, along with the product itself. I am super disappointed in this whole ordeal and wish to reach a fair resolution. Amazon prides itself on excellent customer service and Im hoping they will reimburse me for the losses I have faced. Amazon email: ****************** Order ID: *******************
Business Response
Date: 11/21/2023
Hello ********,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I truly understand any frustration this may have caused. Despite our best efforts to provide 100% on time order fulfillment, there are rare situations outside of our control that can impact our ability to deliver on that guarantee - such as issues related to weather, transportation , inventory , or operational; as was the case here. I do see we notified you via email of the delay, once we were aware.

The item can be returned for a full refund anytime within 30 days from the date of delivery.

We respect your request for additional compensation for this ordering experience; however, we're unable to offer further discounts or monetary compensation beyond what has been provided. I realize this news may be disheartening to hear, but please know we truly care about your experience. Be assured your candid feedback will be used to continually improve our processes and services.

Though I regret the series of events that led to you receiving this email, I'm grateful for the opportunity to have heard your story and shared your feedback. We look forward to serving you again - and serving you better - next time.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a computer graphics card on October 10, 2023 from Amazon.ca. Received the package October 13 to find that the sealed box contained a "used" graphics card and not the model of card I had ordered. I packaged the card back in the box and returned it through *********** the next day, October 14. I contacted **************** and advised them of the incorrect order. I was given an email with specific information to complete, order number, date, name, along with a photograph of the incorrect graphics card. This was done on October 14.The package was received at Amazon in ********, ** on October 18, 2023. (confirmation both on my Amazon account as well as tracking through ***********) Approx 10 days later, I contacted Support again through the Chat Line. I was advised that I would receive a refund on November 7, 2023. No refund and no status change on the location of the item.I contacted **************** once again and was told a refund would happen by November 17, no refund. I called Support and was told that because I hadn't made the return within the time frame, (30 days) there may be a problem receiving a refund.I explained that I had done what was requested of me back in October when I forwarded the email with details of the order and a photo. I was told today that there is no record of my previous email! The **************** person sent me another email with 6 questions to complete outlining details of the order. I completed it and submitted the email back to Amazon **************** today.I contacted Support this date via the chat line. ******* went through an array of similar questions that the previous Rep had asked. I told ******* that this was only an issue of the email not going through. ******* checked and found the email. ******* told me to call back in 24 hrs to resolve the issue with a "Leader". I'm getting the runaround continually over their admin foul up. The owed amount is close to $2500.00. This is an online order, Amazon.ca.
Business Response
Date: 01/23/2024
Hello ******,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I hope this email finds you well. I'm sorry to hear about the trouble you've had with your refund.

Upon reviewing the order, I see that a full refund was issued on Wednesday, November 29, 2023 at 4:50 PM (PST), back to your original payment method.

Refund Details:
Items
1 x ZOTAC Gaming GeForce RTX **** Trinity OC 24GB GDDR6X 384-bit 21 Gbps PCIE 4.0 Gaming Graphics Card, IceStorm 3.0 Advanced Cooling, Spectra 2.0 RGB Lighting, ZT-D****0J-10P
Amount(s)
Principal: CDN$ 2198.98
Tax: CDN$ 263.88
Total:CDN$ 2462.86

In addition to the refund issued on Wednesday, November 22, 2023 at 8:20 AM (PST).

Refund Details:
Items
1 x Cooler Master MasterAccessory Vertical Graphics Card Holder Kit V3 with Premium Riser Cable PCI-E 4.0 x16-165mm, Compatibility PCIe 4.0 and Older for E-ATX, ATX, Micro ATX Chassis, Black
Amount(s)
Principal: CDN$ 67.49
Tax: CDN$ 8.10
Total:CDN$ 75.59

You should see the refund reflect in your credit card statement within 3-5 business days of the above dates, as this depends on the processing speed of your bank.

If you're still unable to see the refund posted, we advise contacting your bank, as the items have been fully refunded from our end.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
********
Amazon.com
Customer Answer
Date: 01/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to mention that I don't hold Amazon directly responsible for this mishap, however, their **************** procedures are terrible when it comes to resolving product loss within it's system and refund timelines along with very poor communication and comprehension barriers in some instances.

Sincerely,

*********************
Initial Complaint
Date:11/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a mini pc for ****** from Amazon. It was defective. I had it returned. I confirmed they received the return. The Amazon app said I would have to wait over a month for a refund on an item they already got back from me. I complained to a supervisor and then they hung up on me. I then got an email from Amazon saying that my account was locked for suspicious activity. I believe this was Amazon being vindictive. I had to upload a screen shot of my **. I did that. They emailed me 3 days later saying that my ** upload was fuzzy, it was not. They also said unless I uploaded the ** again they would never refund me. They have stolen my money.
Business Response
Date: 11/22/2023
Hello *****,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We are sorry to hear that you Order return and refund.

Rest assured, we have processed refund on Monday, November 20, 2023 at 11:48 PM (PST)
Refund amount $303.44 to your Original payment method.

You can view details of the completed refund on your Amazon.com account:
**********************************************************************************

We look forward to seeing you again soon.
Regards,
*****
*****************************
Initial Complaint
Date:11/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over the years, Ive been using Amazon for my shopping. Ive experienced anxiety since I started college, and I havent been able to go out and buy the things I usually want without having an anxiety attack or an panic episode. So a few years ago, I decided to buy a subscription for Amazon prime, and decided to use my money on Amazon, as I found it costing the same amount without having to leave the house. The better things about Amazon was not having to leave the house to shop, and this was so great for me at the time because I really couldnt leave. I went on Amazon for mainly all of my purchases that had nothing to do with food. Within 2 months, I realized I spent over $3000 on Amazon alone. Im always looking at the reviews before I make a purchase just to make sure that the item is exactly as described by the sellers. I am also somebody who would want to leave an honest review in return. so whenever I buy my products, I review them after I use them. But lately, Amazon has been blocking me from reviewing products, and I dont understand why. Upon googling and researching why they probably did this, many results came up saying they do this for paid reviewers. Ive never been paid to do any reviews, so this has been something new to me. For them to accuse me of doing any of the sort and blocking me from giving my honest review on items is absolutely insane and very unprofessional. I dont want to stray from Amazon, but if I purchase a product I should be able to review it however I like, giving my honest opinion. Having spent so much within only a few months and not being able to review my products anymore really upsets me and Amazon is doing absolutely nothing about the issue. They gave me an email to contact about the issue which I have, and Ive gotten no response for weeks. It also seems as though Im not the only one who has gotten no response. It doesnt seem like my issue is going to be fixed so I feel as though my last resort was to contact BBB.
Business Response
Date: 11/21/2023
Hello,
Thank you for bringing this matter to our attention. We have investigated the details provided and noted that customer account is active for posting reviews.
However we had removed few past contributed reviews based on some unusual reviewing activity. We place limits on reviews to preserve trust in customer reviews.
Here's our policy guide to know more about these issues: ***********************************************
Sincerely,

Customer Answer
Date: 11/21/2023

Complaint: 20891005

I am rejecting this response because: I clearly am blocked from ever reviewing those products again because of some intuition you all have went off? I cant even tell people my own experience with the products because you guys feel like my reviews are suspicious? I had no bad intentions in my reviews, neither did they break any rules, yet you deny and suspend me from reviewing those said products because you feel like its suspicious. Please solve this, as this is not the first time you guys have done something like this to me. I spend thousands on Amazon Monthly, buying new products for my new house and business, yet you are all making it hard for me to let other customers know about the experience Im having with the products.

Sincerely,

*****************************
Initial Complaint
Date:11/18/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order an order totaling almost $900.00 charged to my amazon card and a few days later it got declined for payment revision. I paid onto my account to cover all of tje items that I had ordered on November 8th. This evening I received another email for one of my items that did not ship yet saying I needed to pay another $12.61 towards my order. **************** was no help saying that the payment I made was to cover another ordered item. When I placed my order and paid the revision I know what my total cost was and they are trying to get me to pay more for my item than I had already paid.
Business Response
Date: 11/21/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with the charges for your order.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Could you please write back to us with the order ID so that I can investigate this further for you?

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Best regards,
Priyanka
Amazon.com
Business Response
Date: 11/23/2023
Hello *****,

I hope this email finds you well.

Thank you for writing back to ** with Order ID: *******************.

Upon reviewing the details of your order, I see that the total amount charged for shipments 1-6 was an amount of $860.86 on Wednesday, November 8, 2023, 5:25:14 PM PST.

The system then tried to unsuccessfully authorize the remaining amount on Saturday, November 18, 2023 for the PIPISASA Christmas Decorations Christmas Winter Garden Flag Outdoor Decor Burlap seasonal 28x40 Double Sided Xmas Garden Yard Lawn Party Outside Decoration for Holiday Farmhouse Outside as it could not be shipped at the same time as the rest.

Because invoices contain sensitive payment information, I'm unable to send them via e-mail / fax / mail.

However, you can view and print your invoices through Your Account. Here's a direct link to the invoice:

***Link as disclosed in email***

Could you please review the details of the invoice and write back to us with any discrepancies you find?

Additionally, if you see charges of a different amount, or additional charges, I can work with our payments department to have it investigated and corrected but I would require the charge ID in order to do so.

Amazon descriptors will now also include a unique nine-digit Charge ID, which is linked to the charge for your order, or subscription. The charge ID should also be visible right next to the charge on your bank statement.

If you're unable to locate the charge ID, your bank should also be able to assist you with a charge ID for each transaction that has taken place.

Thank you for working with me to help find the best possible resolution.

We look forward to hearing from you again.

Best regards,
********
Amazon.com
Customer Answer
Date: 12/05/2023
The issue has not been resolved and the response that I recieved was the same as their customer service. I understand the way things are bill as they are shipped, however I know what the total cost was when I pirchased the items and they are trying to make me pay more even after I submitted a payment to cover what was over the credit limit. I have since cancelled the order.
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in reference to order for Order 111-3838782-0192225, **** Inch Portable Monitor for Laptop, FHD 1080P 100% sRGB Travel Monitor for Laptop, Portable Computer IPS Display ******* ******** Monitor USB-C HDR HDMI Portable Screen ******* ****************** returned the item on October 28 as instructed to the **** It has been over 21 days and I have not received my refund.Amazon will also not process my refund without ID. I have been a customer for many years and I am not aware of this practice.I want my refund to resolve this issue. I have attached proof of return as instructed from ***
Business Response
Date: 11/25/2023
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email about the order 111-3838782-0192225. We have researched this matter and confirmed that the dispute in question has been resolved between Amazon.com and your card issuer.We kindly request you to contact your card issuer and re-dispute the transaction to be reimbursed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:11/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I return the t shirt to amazon and have the return receipt. Amazon systems show I returned it and it's in transit. They are threatening again to charge me for the t shirt because they've not received it. But it's intrinsic with their carrier and they have proof on their end and provided it to me and online. As well as me having the receipt of return. I received an email telling me. I needed to return the item or I would be recharged for the item. After a thirty minute phone call with three people at amazon, all three confirmed that they show in their system that I returned the item to their return center. Yet it's in transit from their return center. They refuse to give me my refund and want to recharge my credit card. Because I will not provide my driver's license to them. They are requesting my driver's license. Which is not required to do a return. I feel I should not have to repay for a shirt. I don't even have because there. People did something with it after I got the receipt for the return. I also think it's ridiculous to ask for a person to upload their driver's license to ensure that they will not be recharged for it. They state that there's suspicious activity on my account. Enlisted a possible four things that are not possible. I even have checked the account myself there's nothing wrong with it. I'd like my return for the t shirt.Below is the order number it is the funny goast tshirt books.114-9502873-7265866
Business Response
Date: 11/30/2023
Hello *****,

I'm Priyanka from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to hear about the trouble you've had with your return from 114-XXXXXXX-XXX866.

I've verified that our Specialist team requested the details of a government issued ** to proceed further with the refund. I can certainly understand why this was distressing. We noticed abnormal activity on your account, and in order to protect the safety and security of your account, the government issued ** is required to validate your account.

Please follow the below link to provide the **:
*************************************************************.

Also, please be assured that all details provided are secure. You can review our Privacy Notice by clicking on the below:
************************************************************************************.

After the ** is provided, please allow 3 business days for an update.

I apologize for the inconvenience this has caused. Thank you for your understanding.
Best regards,
********
Amazon.com
Customer Answer
Date: 12/11/2023
I did respond but apparently I did not post. no I have not received a relative illusion that is satisfactory. if there was a problem with my account for a suspicious activity. They wouldn't let me still continue to purchase things. this is a blatant way to avoid having to refund. now they've stolen from me because they have my item plus my money. How is this even legal. they need to send me back the shirt. or give me my money. Because right now they have both and that is unacceptable.

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