Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,186 total complaints in the last 3 years.
21,676 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a ** 48GQ900-B wich is an oled monitor and paid $865.99 and the monitor arrived used and packaging was destroyed. I returned the item on 11/18/2023 and confirmed on the amazon website account that they received it on 11/24/2023. I spoke with several customer service agents about getting my refund and they said that there was suspicious activity on my account and that before they could issue my refund i had to send them my ***** ID through email. now all associates are calling from i think *****. So i do not feel comfortable sending my government ID to get my money back. as of now 12/13/2023 they have not refunded my money and said they will never refund unless i email them my ID. i purchased this item with my **** of america checking account debit card that is under my name and im requesting that they put the money back on the same card and they are refusing. so i dont know what to do because they are basically stealing my money or seems like it.. this is the order number ORDER # ***-6591012-5761802
Business Response
Date: 12/15/2023
Hello *******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with your *** 48GQ900-B 48" Ultragear UHD OLED Gaming Monitor" that was purchased on our website.

I understand that you wish to get refund on the return of the above item

Upon reviewing, I see that since an abnormal activity has been noticed on your account, you were requested to produce identity proofs for verification and to receive further assistance.

For certain orders, Our Specialist team requires a government issued identity proof to investigate the order in question.

Please rest assured that any information you provided is handled according to our Privacy policy. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

For more details, kindly review the email sent to you by our team on December 13, 2023 at 12:54 AM (PST)

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:
*************************************************************

Your order and your account will be reviewed and your identity will be verified through one of our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact us through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************"

Kindly submit your identity proof to get your concern addressed.

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Customer Answer
Date: 12/15/2023

Complaint: 21000077

I am rejecting this response because: requesting someone to submit their ID through an email response is outrageous. you did not need my ID to take payment of $865.99 cent from my banking account so why do you need my government ID to return the money to the same card? No other business requires a government ID for a refund. all they need is the original receipt and the money is sent back to their debit card. there is no suspicious activity unless you consider purchasing an item with a debit card from your site suspicious which is ridiculous. I'm not asking for a cash refund I'm only asking for you to return the money to the original card you took payment from. You guys already have the item i purchased and i currently have nothing for this transaction and you are refusing to return back my money and are basically stealing from me and probably many other consumers and holding them hostage unless they send you their important sensitive personal information through email which is the most unsecure form of sending such information. Also this is a scripted general response to BBB complaints probably to act like you responded without resolving anything its absolutely disgusting

Sincerely,

*********************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Earthscience face wash item that was sent by Amazon arrived damaged in the box. The item arrived broken and had leaked everywhere. Upon calling Amazon to report this on September 16, 2023, they sent a replacement and instructed me to dispose of the broken and leaked item as it was not in a mailing condition to be returned back. They promised me that I would not be charged a second time for the item and made a notation of it on my account. They emailed me a confirmation as well on September 16, 2023. I have attached it to this email. Despite this, they sent me an email on November, 25, 2023 informing me that they had not received the item (that they had instructed me to dispose!) and that they charged me for the item again. I called to have customer service refund me for the incorrect charge and they refused to refund me unless I provided a third party with my private information and uploaded my government ID to the third party to review. They have the notes and email they sent on my account from instructing me to dispose the leaked item. They also have the credit card they incorrectly charged a second time. They do not need outrageous private information to refund me the incorrect charge. Order date: Sep 11, 2023 Order # ***-0227700-6451440 Charged again for item on November 25, 2023: $33.90
Business Response
Date: 12/14/2023
Hello *****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on your account.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is demanding my id. I gave it to them but I dont think I should have. Now they have my identity. I wasnt going to get my money back for an order that never came.
Business Response
Date: 12/14/2023
Hello *********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding the request for ID for a refund.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I see that the order #***-7238759-4896263 for 2x Amazon Basics Tall Kitchen Drawstring Trash Bags, Clean Fresh Scent, 13 Gallon, 45 Count (Previously Solimo) these have been refunded for $19.08 to your payment method on Tuesday, December 12, 2023 at 7:47 PM (PST).

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered Four (4) iPhone 13 Pros that I purchased from Amazon.com as Renewed Premium which allow a full year for returns and a full refund at return. Despite Amazon's policy of a full refund being exceedingly clear on the website AND getting an assurance from a representative that I would be fully refunded upon return prior to returning, I received partial refunds for each of the following orders:Order# ***-4054162-6361805 Order# ***-0799765-2813016 Order# ***-1862417-1718609 I have returned these items and despite having paid $1,093.91 for each of them, I have only received refunds of $894.11 for each of them. Amazon has falsely claimed there is a "restocking fee" for these items but there is no so such mention of that in that Amazon Renewed Premium Return Policy on the website and these phones we were returned in the same condition as purchased. Amazon MUST refund the difference and provide a full refund for all. It should be noted that Amazon gave me the run around and did not provide consistent responses and hung up on me on the last interaction. This is not the Amazon of past.
Business Response
Date: 12/28/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order#***-4054162-6361805, ***-0799765-2813016 and 111-1862417-1718609.

We've received an update from the team and as per the update received, we are unable to issue refund on restocking fee at this moment.

Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements.

We appreciate your time and patience in these regards

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********
Customer Answer
Date: 12/31/2023
Complaint: 21000001

I am rejecting this LUDICROUS response from the business because Amazon.com has failed to meet its legal requirements under the terms of the sale, and has provided a response with ABSOLUTELY NO JUSTIFICATION of its indefensible position. These phones were sold to me under Amazons Renewed Premium Guarantee which states:

A satisfaction guarantee - if you are unsatisfied with your purchase (including the product not working as expected), return the product within 90 days of receipt of your original purchase (or within 1 year of receipt of a Renewed Premium or Renewed Automotive product) and we will offer you a full refund or a replacement.
I was not satisfied with these phones as the batteries on these were not operating as expected. As such I returned the phones in pristine condition with all original packaging and accessories within the specified one year period and I am *********** a full refund per the Amazon Renewed Premium Guarantee it was sold to me under. I have attached this Guarantee from Amazons site to this response.

Furthermore, prior to returning the phones, I contacted Amazon.com customer service and informed the representative that the website was improperly indicating a lower refund amount when I went to create the return labels. They stated on the phone and in email to me on November 6, 2023 at 3:18 PM that I would be receiving a full refund for ************ that you are trying to return, I have noted everything on your account as well. I have attached that communication to this response.

For Amazon to not honor the Guarantee which constitutes the terms of the sale and it is legally bound by, but to go further in not honoring its commitment to provide a full refund after committing to it in a customer service communication, is A bait and switch and is fraud, pure and simple. Perhaps this is an unintentional oversight by Amazon and simply nothing other than a failure of its customer service infrastructure; it should be escalated internally before it becomes a larger issue for the business.

Amazon is being given an opportunity to rectify this customer service failure; if it fails to, a complaint will be lodged with the **** CPB, ********** ********** of ******** Affairs for Amazons unfair business practices and all legal remedies will be considered.

Regards,
***********************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
H3237**383733**303131H is not refunding the money for an item (H3237**383733**303131H Fire Tablet) that was returned to their H3237**383733**303131H drop off center by the return date (November 21, 2023) which also shows on the account as dropped off to them. Their website states that they lost the return after I dropped it off to them but not to worry and contact customer service to get the refund. However, upon calling customer service they are requesting outrageous private information and a picture of my government ID to be sent to an unverified third party for me to get my refund. They have the credit card on file used for the purchase that they should just refund the money back to but are refusing to do so even though they admit the return was dropped off to the H3237**383733**303131H return center. Item: H3237**383733**303131H Fire HD 10 tablet, 10.1&#**;, ****p Full HD, 32 GB, (2021 release), Black The order number for the item is: 113-8111887-6219469 The item price is ***** Item purchase date: October 11, 2023 Item return date: November 21, 2023
Business Response
Date: 12/14/2023
Hello *********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure. Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction Date: 11/21/23 Order# ***-1301738-3917003 *********** 1/6 Carat Natural Diamond Love Wrapped Dancing Diamond Heart Pendant Necklace for Women | 18 Sterling Silver Diamond Necklace for Women | Real Diamond Heart Necklace for Women RETURNED TO VIA *** STORE ON 12/5 TRACKING 1ZFX05609015791350 I was advised that my refund would not be disbursed until I submitted photo ID and that not doing so would forfeit my refund of an already returned item. I believe this is a massive breach of customer trust and ******************** has no right to collect that type of document. In using my refund in order to force compliance I believe amazon is now acting in poor faith and not honoring their own buyer policies.
Business Response
Date: 12/14/2023
Hello ***,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on your account.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/14/2023

Complaint: 20999905

I am rejecting this response because:
You do not have my permission to share my information with a Third Party which I would be subject to if I submit my ID. You do not offer a way to opt-out of that. Additionally you do not disclose how that data is stored or secured.

Is it legal for Amazon to accept a returned product and keep the money? Shouldn't Amazon be obligated to disclose any refund requirements to customers before the purchase transaction? What abnormal activity have they noticed?

The risk of identity theft is far too high with the information you are asking for. If you do not drop this requirement for my refund I will be contacting the ************************ along with my credit card company and may pursue further legal action.

Sincerely,

*****************;
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an email tonight (12/12) that my account was closed to violation of conditions of ********** due to a linked account this was my sole account, and I did not ever have a account linked. I had multiple orders placed (around $40.00, I believe) that were refunded but never actually were - it wouldve shown as pending in nh bank account. I would like for Amazon to reinstate my account and replace my orders, or at least refund my money, actually. There is no other way to contact except for a reply to an email - likely a bot.
Business Response
Date: 12/14/2023
Hello *****************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding the account closure.

Upon reviewing I can see that your amazon.com account is not closed and we never sent an email for that, however, if you have received an email for your amazon.in(***** domain account) for closure, you would need to contact amazon.in support and from what I see this account from amazon.in is also re-instated on on 13 December, 2023.

Furthermore, if you are contacting us regarding orders from Amazon.com account and you have contacted our customer service and if they are unable to answer your questions, then you contact us with the order numbers so that we can check and assist you accordingly.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an LED christmas tree on 12/8/23. On 12/13 the tree was delivered and I set it up and noticed one of the lights wasnt working so I contacted amazon support to see about getting an exchange. Instead I was told to return the item (which i purchased at a discount) and told to rebuy the item at its now higher price. I was then told by customer service "Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement.This is private information and i think this is a absurd request by amazon in order to receive a refund. I have been a customer for almost 20 years and never once has this been asked of me.
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-6915993-7377026.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/14/2023

Complaint: 20999778

I am rejecting this response because:
You do not have my permission to share my information with a Third Party which I would be subject to if I submit my ID. You do not offer a way to opt-out of that. Additionally you do not disclose how that data is stored or secured.

Is it legal for Amazon to accept a returned product and keep the money? Shouldn't Amazon be obligated to disclose any refund requirements to customers before the purchase transaction? What abnormal activity have they noticed?

The risk of identity theft is far too high with the information you are asking for. If you do not drop this requirement for my refund I will be contacting the ************************ along with my credit card company and may pursue further legal action.

Sincerely,

*****************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order 111-3333617-8036216.I am seeking to avail Amazon's "Free return" to return this order in full. This is because part of the order is incomplete and I was overcharged shipping. I have provided photographic evidence to support this, but Amazon have decided that instead of helping me return the items for refund to the original payment method, that they wish to frustrate the returns process by insisting on unnecessary requirements and then not accepting what is submitted. Amazon state "Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request"Amazon have refused to state what this "abnormal activity" is. Furthermore, they state "You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-3333617-8036216. Also, you will not be able to investigate this order issue further". Therefore it is clear that this abnormal activity is not related to the order I had placed (because they are happy if I shop more), so instead I think it is just to frustrate the returns process. Further to this, Amazon's ecr have replied saying "Thank you for uploading your ID" and then ask me to repeat the process above. This further corroborates that Amazon is just using this to frustrate a valid return request. Attached: - A print screen of the offer for "free shipping" on the item page alongside the item in the order. - A print screen of the order overview showing no credit for the shipping promo, and also that the Sharpie refills are ordered as "6 packs"- A picture showing that these Sharpie refills were received as single packs, within a sealed bag with Amazon's stock label on it. - 2 rounds of ***** communications from Amazon showing they request ID and then confirm ID has been submitted, showing that they are requesting more ID without considering what was already given.
Business Response
Date: 12/14/2023
Hello *************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB -I have provided the BBB with a copy of this message.

I've reviewed your email regarding the refund for shipping charges on the order #***-3333617-8036216.

Upon reviewing I can see that our specialist team have already created a case for this issue for this order and they are currently investigating the same and would respond to you by Dec 21st, 2023.

In this case, I'd request you to wait till that date for a response from our team and if you do not receive any response from them by that date, please reply to this email and we will assist you accordingly.

However, we won't be able to provide any further information apart from this at this time.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
That said, I find the manner in which they imposed the ultimatum of "upload ID or shut up" (because they said they would refuse to talk further about the return/refund) offensive - it was as if they were accusing me of performing some "abnormal" behavior, which to me is clearly related to me making a return (since they said I could continue to order if I didn't). Perhaps Amazon should employ as much effort in making sure they fulfil their obligations (i.e. ship out what they say they will, honor their shipping promotions and returns policy) as they did in trying to inconvenience or put off their customers, they might not have a need for this process.
That said, thank you BBB for hearing my voice and facilitating this.
Sincerely,

*************************
Initial Complaint
Date:12/12/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is refusing to provide me with a refund until I email my government ID. They claim there is potential fraud activity but I don't see anything. I returned 2 items m, the received them and now won't issue a refund. This seems like fraud.
Business Response
Date: 12/14/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-9597662-6505868.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/14/2023

Complaint: 20999620

I am rejecting this response because: I returned the item. I received a refund and then amazon emails 1.5 months later stating they did t receive my items.i spoke to someone with their customer teM and they told me they received it and ignore the emails and i wouldnt be charged. I have proof of those conversations. Now, they are reversing the refund and charging me?? And in order to get my refund I need to give them my ID? I cannot find in their return policy where it states I need to show proof of ID.

Sincerely,

*****************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Amazon.com

Amazon

Amazon.com

Amazon.com

Amazon.com

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Amazon.com is BBB Accredited.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.