Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

59,514 total complaints in the last 3 years.
21,505 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/************* account was locked after I placed order. May you please help me to unlock my account?Thank you.Account Name:**** Account email: ******************* Best regards,****
Business Response
Date: 01/19/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address.
Sincerely,
****
Amazon.com
Customer Answer
Date: 01/19/2024

Complaint: 21004811

I am rejecting this response because: No email received. My account was still locked.

Sincerely,

Mook ******
Business Response
Date: 02/01/2024
Hello,
We have reviewed the customers buyer account and require more information to complete our review.
We have requested the necessary information from the customer via email. We sent this request to their registered email address on 02/01/2023.
Sincerely,
Amazon.com
Initial Complaint
Date:12/13/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since April 2023, I have had multiple issues with my Amazon purchases. On several occasions as a Prime member, I have ordered same day delivery that are completely late or lost. The app tells you that the item will be delivered by a particular date and Amazon does a bait and switch and changes the date that the item will arrive upon payment. In addition, I have expressed to Amazon on multiple occasions that I am disabled and unable to carry heavy items from my apartment's mailroom to my unit as they are in two different buildings. My items are being left in the mail room despite delivery instructions to leave at front door.There have been several times that the Amazon drivers don't follow the directions in the mailroom so I can't even access my own purchases because they didn't even scan it in the system. There have been times where they have left it outside of the mail room where anyone can get the packages. The most recent instance of inconvenience is ordering an item on 11/27. I ordered a black and gold dresser. On December 3rd, a white dresser was delivered to my mailroom. It was a struggle to even get the box taken to my apartment just to see that it is the wrong item. I called Amazon and they sent a replacement and offered me a refund. Upon receiving the replacement the item and packaging arrived broken. I called Amazon again to have the item replaced and they told me that they are unable to replace the item and that I should return the item. I cannot carry these packages that are over a hundred pounds anywhere. I asked them to have the items removed from my apartment because they are taking up space and I cannot use either item because I did not order a white dresser and I did not order a broken dresser. I am asking for the Better Business Bureau to help resolve this issue so I can delete my Amazon account and move forward from having to deal with their negligence when it comes to someone being disabled and their inability to provide orders correctly.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 113-2828594-9648245.

Upon review, we see a refund has been processed on the order on December 3, 2023 for $174.23 and a replacement for the order. Looking at the details, we see our team has offered a pickup through AMXL, as this was the only option available, however it was declined as you won't be available during pickup.

For the inconvenience caused, our team advised to keep the item or dispose it and if in case the replacement is charged you can contact us and we shall be able to process the refund on it.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/16/2023

Complaint: 21004780

I am rejecting this response because: the response only addressed one of the many issues faced with this company. They did not address the fact that I have a disability and their drivers continuously deliver heavy packages to a different building making it difficult for me to bring them to my apartment. They did not address the multiple times where I have ordered same day delivery and the orders where delivered on a separate date after the payment was made. They did not address the fact that the drivers who do not follow delivery instructions also don't scan the items into the mailroom; making it even more difficult to retrieve the packages.

Sincerely,

***********************
Customer Answer
Date: 12/19/2023
The attachment shows the amount of times I have had to reach out to Amazon and speak with customer service in the last 8 months. From bait and switch delivery dates, to leaving heavy packages in a separate building although my delivery instructions state to deliver to my door. (see attached). I have had issues where the delivery drivers not only do no follow the delivery instructions, they also do not scan the items into the mailroom which prompts a code to my email. They have left items outside of the mailroom where anyone can just walk up and grab the item and have falsified where they delivered the items although they were delivered to the mail room. (see attached).
As someone who has a disability making it difficult to carry items, I have asked on multiple occasions to have the items, especially heavier items delivered to the front door. (see attached for disability). They have left my couch, bed frame, dresser, tables, etc in the mailroom despite my delivery instructions and acknowledgment that I am disabled. This issue occurred since moving in April 2023 to *******, **. With almost every item I've ordered I have had to call Amazon customer service. This has led to me ending my prime membership because of the constant nuances with this company.
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the last several days, I been asking the Amazon seller support for my payment of $20.71 to be credited to my CC or my chacking account on my buyer profile on file, as I CAN'T GET THE 2 way verification completed to recieve the **** TO EDIT MY DEPOSIT METHOD with them, after my previous bank account was closed by me. The latest I heard was: Your case has been forwarded to another Amazon team and they will contact you regarding your question. Date: 05:10 PM 12/11/2023. ID *********** My Store details Bluejacket STOREFRONT LINK www.amazon.com/shops/bluejacket
Business Response
Date: 12/15/2023
Greetings from Amazon.com

Thanks for reaching out to us. We recognize how crucial it is for their business to get all questions answered.

Please inform the selling partner that their request cannot be approved for the following reasons:

1. Seller platform is a separate platform from buyer/customer platform, therefore, ********************** balance from seller account cannot be credited to the buyer account.
2. They must resolve the issue related to complete the 2-step verification process to access their seller account and add a valid deposit method to receive the payment.

Link to contact account support to access the seller account: ****************************************************

Therefore, we regret that the resolution offered is not what they have hoped for; however, please be assured that we have worked with several internal teams to obtain the proper resolution after the necessary investigation was completed.

Thanks for your time and cooperation.

Regards,
Customer Answer
Date: 12/16/2023

Complaint: 21004772

I am rejecting this response because: as stated in my numeorus communication with Amazon, I can't complete the 2 step verification since don't know how to set up & use the authenticator app.; my seller account has a valid CC for any charges on damaged/returned items, & can be credited the same way my checking account was. Alternatively, a check can be mailed to me by regular mail. I inactivated all my catalog listings & intend to close my account.

Sincerely,

***********************
Business Response
Date: 12/20/2023
Greeting from Amazon Services,

Please advise seller that if the account has a positive settlement balance, Amazon will only deposit the money into the active bank account. ********************** cannot transfer funds to seller's credit or debit card. For verification related issues or to know how to add and delete credit or debit card in an Amazon store, seller can go to Add, delete, and verify your credit or debit card information help page:
*****************************************************************

If Two-Step Verification fails and seller still can't access their account, they can recover their selling account. To regain access to the account, seller needs to verify their identity by providing a scan or photo of a government-issued identity document. To protect their account, we won't be able to make changes to their Two-Step Verification settings until their identity is successfully verified. If they are able to sign in to the account, they'll have access to make changes to the account.

To recover their account:
    Go to Two-Step Verification Account Recovery.
    Follow the on-screen instructions to upload your identity document.
    Make sure that your name and address, and the issuing authority (for example, state or country) are visible.
    Cover, conceal, or remove sensitive information such as account numbers or identification numbers.

The verification process can take 1-2 days to complete. Amazon will email seller to confirm once Two-Step Verification has been disabled. Seller will then be able to access their account with only their password.

For more information, seller can visit:
************************************************************************************

Thank you.
Customer Answer
Date: 12/20/2023

Complaint: 21004772

I am rejecting this response because: my dr. ******* has the old address & may be rejected as a valid ID.
Pl. issues & send me a check for $20.71 to my mailing address on file, the same address u sent the returned merchandise before.
Thanks in advance!

Sincerely,

***********************
Business Response
Date: 12/29/2023
Greeting from Amazon Services,

Kindly advise seller that they need to proceed with the account recovery first process in order to get access again on their selling account. Once our internal account verification team receives the recovery request by seller from the account recovery page/form, then the team will reach out to seller directly if any additional information is needed.

As mentioned, Amazon will only deposit the money into the active bank account. ********************** cannot transfer funds to seller's credit or debit card. For verification related issues or to know how to add and delete credit or debit card in an Amazon store, seller can go to Add, delete, and verify your credit or debit card information help page:
*****************************************************************

Seller can visit the Account Recovery page:
************************************************************************************

Thank you.
Customer Answer
Date: 12/29/2023

Complaint: 21004772

I am rejecting this response because: they r asking me to do the same process as before, EVEN AFTER I SUBMITTED MY DRIVERS' LICENCE PIC. WITH AN OLD ADDRESS, DIFFERENT THAT'S ASSOCIATED WITH MY ACCOUINT, MAKING IT INVALID FOR ID. I'M THEIR PAYING CUSTOMER THAT BEEN CHARGED COMISSIONS & FEES, & WITHIN MY RIGHTS TO DEMAND THE PAYMENT DUE TO ME BY A CHECK, AS ASKED HERE TWICE BEFORE, W/O HAVING TO JUMP OVER THE ***** THEY IMPOSE. IF I'M NOT PAID BY A CHECK WITHIN A RESONABLE TIME, WILL *** THE AMAZON FOR MATERIAL & MORAL DAMAGES, & IT WON'T BE FOR JUST $20.71.

Sincerely,

***********************
Business Response
Date: 01/05/2024
Hello,
While we do understand that some of the processes can take some time, we must ask that you initiate contact with this channel for support in order for this issue resolution.

Kindly advise seller that they need to proceed with the account recovery first process in order to get access again on their selling account. Once our internal account verification team receives the recovery request by seller from the account recovery page/form, then the team will reach out to seller directly if any additional information is needed.

As mentioned, Amazon will only deposit the money into the active bank account. ********************** cannot transfer funds to seller's credit or debit card. For verification related issues or to know how to add and delete credit or debit card in an Amazon store, seller can go to Add, delete, and verify your credit or debit card information help page: *****************************************************************

Seller can visit the Account Recovery page: ************************************************************************************

Thank you.
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an iPhone on Amazon and received it on November 14th 2023 and I returned it back to Amazon and they received it on November 22nd 2023 because it wasnt working properly and I still havent received my refund. They were rude on the live chat assistance. They asked for an id but I returned it within the time frame.
Customer Answer
Date: 12/14/2023
I bought the iPhone through Amazon but financed it through Affirm. Thats why the price went up to $901.81
Customer Answer
Date: 12/14/2023
I dont feel comfortable giving out sensitive information like my Identification card. I dont its necessary to have that. I sent my item back to them last month and still haven't received my refund back. They also informed that if I dont upload my ID to them I wont get my refund. That is totally unprofessional
Business Response
Date: 12/16/2023
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to order #***-1975240-7776259 regarding refund for the item returned.

I understand that our concern team requested you to share the ** proof. Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Our team will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

We appreciate your time and patience in this regards. We look forward to seeing you again soon.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,
*******
Amazon.com.
Customer Answer
Date: 12/20/2023

Complaint: 21004718

I am rejecting this response because:
I returned the item within the return window. I think its wrong theyre refusing to refund me even though they have my item I returned at the end of November. And its outrageous theyre asking me for personal information they dont need to have.

Sincerely,

*****************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the same item twice because I thought the first came broken. Turns out when I got the second item, it was a user error, and the first item DID NOT come broken... I just did not know how to set up it properly. When I realized this, I shipped back the item on November 27th at a *** drop off location, and Amazon marked on their website that they received it at the warehouse on November 30th. It is now December 13th which is the longest it has ever taken Amazon to issue a refund back to my original payment method. When I reached out to their customer service, they said if I want to get a refund I have to verify my identity due to suspicious activity on my account and then sent me an email stating the following: Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.How will you verify my identity?In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:************************************************************* What happens when I submit my ID document?We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 111-0177267-8977852. Also, you will not be able to investigate this order issue further.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-0177267-8977852. I've checked and I can see that there is a refund processed for the order on December 14, 2023 for $127.19.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned items following Amazon policy online. The items have been confirmed received but yet Amazon is refusing to give me my money back without sending in personal information. Thats theft especially since all the items were returned. This is fraud no where on the website dies it state my identification card is required for a refund even on case to case basis.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-1911714-8899417.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/17/2023

Complaint: 21004600

I am rejecting this response because:
It does bot clarify nor address products that have already been received by Amazon. Its now theft as the products were confirmed received.
Sincerely,

Derika
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order from Amazon often. It has happened more times than not where they state my package is delivered. Nothing on MY porch but when I check the app they took a photo of my package on someone elses porch.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry for the inconvenience caused to you with your Amazon orders. I'd love to help, however, I wasn't able to find the orders.

I would request you to please write back with the order ids. You can look up your orders online through Your Account ***********************/your-account).

We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:12/13/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, December 8, Amazon locked my Amazon account due to "suspicious activity." Amazon's email states, " We took this action because either the Amazon gift card or the Amazon gift card balance that you are using is in violation of our "Terms and Conditions". If you believe that we took this action in error and you want to regain access to your account, please sign in to your Amazon account and follow the on-screen instructions to upload the gift card purchase receipts."When I follow Amazon's instructions and attempt to log into my account to upload the requested documentation, I receive an error message, "We have detected suspicious activity on your account and have locked it as a precaution. We have emailed you instructions on how to unlock your account."These instructions are conflicting. I'm told to review email instructions on how to unlock my account (log into my account and upload documentation), but I'm unable to log in to upload the gift card purchase receipts. I've attached the receipts that verify I indeed purchased the gift cards from an authorized retailer.
Business Response
Date: 01/22/2024
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,
Amazon.com
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for several items on 10/18/2023 Shipped on October 18, 2023 Items OrderedPrice 1 of: Slice Auto Safety Seam Ripper, Finger Friendly Ceramic, ***** Ambidextrous Tool, Replaceable Lasts up to 11x Longer Than Steel, 1 Pack, Blade Automatically Retracts Sold by: Amazon.com Services LLC Supplied by: Other Condition: New $15.65 1 of: Slice - ***** Box Cutter, 3 Position Manual Button with Ceramic Blade, Locking blade Sold by: Amazon.com Services LLC Supplied by: Other Condition: New $19.99 I sent back these two items in accordance with the return policy on 10/20/2023. I mailed the items back using the shipping carrier **** The return package was received on 10/30/2023. Other items that were returned in the same package were issued refunds. But these two items were not. Your shipment 1Z84187Y9016397482 Delivered On Monday, October 30 at 10:29 A.M.Amazon is refusing to give me a refund unless I submit a government issued ID to them. I am not comfortable submitting this information. It is not listed as a term or condition of their return policy. I am requesting a refund of $38.94 for these two items. Item subtotal: $19.99 Tax: $1.85 Total: $21.84 Item subtotal: $15.65 Tax: $1.45 Total: $17.10 Amazon should have another method to validate account security without requiring customers to provide identity sensitive documents which may allow for identity theft.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 111-0326473-7570620.

After careful review, we see the information communicated by our team is correct. For certain orders, our specialist team requires a government issued identity proof to investigate the order in question. Please be rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":
************************************************************************************

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Customer Answer
Date: 12/15/2023

Complaint: 21004412

I am rejecting this response because:
It is unacceptable to require a government issued id, which can be used for identity theft be provided for refund. An alternative should be presented to me to validate my information. I can provide another form of proof of residence if needed. I have returned all items and provided proof of return through the original file attachments. Please refund my money as quickly as possible.
Sincerely,

*********************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received a damaged item of NIN JIOM - Pei Pa Koa (Convenient Pack) 15ml X 10 Sachet. Since it is damaged, I asked Amazon for a refund. They refused and asked me for ID. I am not comfortable with it so did not provide. I would like the refund back.
Business Response
Date: 12/15/2023
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to damaged order 111-3696236-3149806. I've checked and I can see that there is a refund processed for the order on December 14, 2023 for $29.08.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************
We appreciate your time and patience in these regards.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********

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