Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,675 total complaints in the last 3 years.
22,083 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/16/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had the option to get a refund on some shaving gels purchased. I wanted to return these 4 shaving gels that were unused but Amazon agents told me that it was not necessary and they would refund me without returning the items. This all was well until they send me a message saying the following: Thank you for contacting Amazon.com **************** for Order *************************** we noticed abnormal activity on your account, we need to verify your identity before considering your request for a refund or replacement. We may also request additional information before granting your request.You will receive second email with instructions on how to share this information with Amazon. Once you submit your information, it can take up to 3 business days for us to finish our investigation. After this time, you can contact back and we will share the status of the investigation with you and any next steps that we might need to take. As you can see, in order to receive my refund I must show a valid ID, which has NEVER happened before. Id like to receive my money back for this.
Business Response
Date: 12/19/2023
Hello *****,

I am ***********;from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused with the items purchased in the order #***-9894162-8159463.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal:

*************************************************************

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

If you wish not to share the requested information, you may continue shopping on Amazon, but you will no longer be eligible for a refund on the order above mentioned order. Also, you will not be able to investigate this order issue further.

You can contact us directly for any assistance on this: *****************************************

Thank you for your understanding and co-operation. Have a great rest of the day!

Regards,

****** K
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023

Complaint: 21014895

I am rejecting this response because I have never been asked to provide any ID proof. Please remove these messages asking me further to provide my ID. I will not show it.

Sincerely,

***************************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The items I received today were damaged, the box had been opened, the description on the internet incorrect and because I had a previous issue with Amazon I cancelled all outstanding orders. This type of complaint had already been filed with Amazon who refuses to accept to send me a label to return the item, FORCING ME/IN EFFECT BLACKMAILING ME TO KEEP THE **** BECAUSE I CANNOT EMAIL A PHOTO SUBSTANTIATING MY COMPLAINT. I DO NOT HAVE A MOBILE PHONE TO TAKE A PHOTO I AM 82 YEARS OLD I WOULD NOT KNOW HOW TO USE A MOBILE PHONE AND FURTHER, I HAVE NO ONE TO CAL NOR DOES ANYONE ONE CALL ME AND MY LANDLINE IS ENOUGH FOR ME TO CALL WHO I WANT TO CALL INCLUDING AMAZON. THIS TIME I DO NOT WANT TO KEEP THE **** I WANT MY MONEY BACK BECAUSE $29.99 FOR AN **** THAT PROBABLY WAS PURCHASED AT THE DIME STORE, FALSE DESCRIPTION OF THE ****, AND ABUSE OF AMERICAN TRUST IS A FRAUD. AND AS AMAZON PRIDES ITSELF: FREE RETURN ... FREE RETURN MEANS FREE RETURN. I WANT TO RETURN THE ***** OF C*** AND I WANT MY MONEY BACK. I DID NOT BUY FROM A FRAUDULENT SELLER, I PURCHASED FROM AMAZON A NAME I HAD ALWAYS TRUSTED. I live on Social Security, does $35.00 make a difference in Amazon's budget? and... upon checking there is no notice on their website that I must own a mobile phone to take picture to return an item. SHAME UPON YOU AMAZON. YOU HAVE LOST ME AS A CUSTOMER, DEPRIVE ME OF CONVENIENT SHOPPING SIMPLY AS A RESULT OF GREED AND LACK OF BUSINESS SAVOIR FAIRE FROM YOUR FILIPINO PARTNERSHIP.
Customer Answer
Date: 12/18/2023
Order Krups Simply Brewed ********************** maker10 cups order ending in **** Amount $50.59 shipped to ***************************, **************************************************************
Customer Answer
Date: 12/18/2023
I have given you all of the information I have.
Business Response
Date: 12/22/2023
Hello ****,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 12/26/2023
There is no further action needed as I will consider this loss as the cost of a ****** well learned. I will never again purchase from amazon as they have proven unreliable, greedy and useless.
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned an Amazon item via **** weeks ago. I noticed I have still not gotten the refund but Im sure its been returned. Today I chat with Amazon associate and they informed me I cannot receive a refund until I submit identification verification. They are asking for delicate personal information that I feel is not needed. This is the order number 114-9738445-8736220.And this is the email I received from the associate;Because we noticed abnormal activity on your account, we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.How will you verify my identity?In order for us to verify your identity, upload a valid government-issued identity document on the secure customer portal. Note that the following link will expire after 6 days:************************************************************* All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":************************************************************************************ What happens when I submit my ID document?We will review your order and your account and verify your identity through one our third-party service providers. Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.What happens if I do not submit my ID document?You may continue shopping on Amazon, but you will no longer be eligible for a refund on the order 114-9738445-8736220. Also, you will not be able to investigate this order issue further.Who can I contact if I need help with this issue?You can contact us through your Amazon profile. To do so, go to "Amazon *********************************************************** Account Specialist ******************************
Business Response
Date: 12/19/2023

Hello *****************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern to know details about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid $3330.32 for four items (order number: 113-4532819-1529054) on November 18 2023 and I returned all of them unopened on Dec 1st attached return slips. After two weeks I still didn't get my refund and when I called amazon customer service, the agent said I need to submit Govt. ID and then only they consider for a refund. I'm highly concerned as this could be an identity theft, accessing my govt. id information can provide them access to my bank accounts, credit cards and God knows the information could be misused for unimaginable purposes. Being a US citizen I'm not comfortable sharing my govt. ID via email to a customer service agent sitting in a 3rd world country on the other side of the world. Amazon already has all the necessary information to refund on my order, they can certainly refund to the same card I used to purchase. They never asked for an ID upfront or prior but only after luring one to purchase products and when items were already returned to amazon, why only now they're obligating to refund, giving me no choice unless I submit my govt. id? With already weaken data privacy laws in this country, now the big corporations like amazon asking govt. id's of people is like stripping a person to **** naked in public!There by, I request that Better Business Bureau to step in and help common man like me to resolve this issue.
Business Response
Date: 12/19/2023

Hello *******************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern to know details about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 12/25/2023

Complaint: 21014771

I am rejecting this response because: Please see attached, they're just repeating the same message they sent me earlier, Amazon is expecting that their customers have to follow whatever they ask to do irrespective of it being illegal and unconstitutional. I'm well within my rights to deny sharing my personal information especially, govt. IDs to a publicly traded company Amazon. They do not share any information on what's the abnormal activity because it contradicts their policy of returning items and in return, they expect everything from us. If they do not want the items to be returned, they shouldn't be advertising the 30day return policy, by doing this they're violating the 30day return policy and clearly obligating to refund in the same way they're purchased for the items that were already returned. Amazon is not following their return policy, if they need us to show govt. id, they need to mention it upfront before purchase and they knew no one would buy if people had to show their govt. IDs for every purchase instead they're mall practicing and taking advantage of the fact that we wouldn't have any choice when we return items to get back our refund, they're willing to demand us to show whatever they like to. Given the concern on the data privacy that I shared in my previous message, I'm not confident that my govt. id information ends up being misused since it has access to the people who are not a US Citizen, not living in ******* and with no proper background verification of people working to validate my govt. information, this information can be easily used for wrong purposes and hence I'm not sharing any of my personal information (govt. ID's). It is a clear indication Amazon is intending to keep the returned goods and my money causing inconvenience to customers.
In addition, I'm now going to file a case against amazon for not refunding on my order for the goods that were unopened and returned long back. I'm going to register a complaint with state attorney general especially for asking govt. ID's and also with FTC for improper business practices.

Sincerely,

*******************
Initial Complaint
Date:12/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed Nov,28 2023 should have arrived dec,5 ******************************************************* later then the 14th which it did I would be refunded in this case I had to pay for overnight shipping out of pocket and they just hung up on me when I contacted them tried live chat and got the same outcome when I ask for a supervisor to escalate this issue for resolution
Business Response
Date: 12/19/2023
Hello,

I am Mahendra from Amazon.com.

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details , I see that you are referring to the order #***-2987705-1506643 regarding refund for the item.

Based on order detials, I see that the refund of $33.06 is processed to your original payment method on Sunday, December 17, 2023 at 6:57 PM (PST).

You'll receive the refund within 3-5 business days and the refund confirmation email was sent to your registered email address on Sunday, December 17, 2023 at 9:59 PM (PST).

We appreciate your time and patience in this regards. We look forward to seeing you again soon.
Regards,

Mahendra
Amazon.com
*****************************
Customer Answer
Date: 12/19/2023

Complaint: 21014758

I am rejecting this response because: Amazon didn't refund me the company I ordered from did Amazon ignored my contact and said they will do nothing also this was only done after my bank disputed the charge so both pretty much did nothing at least the company understood and tried to resolve the issue

Sincerely,

*************************
Customer Answer
Date: 12/19/2023
Amazon did nothing to acknowledge the wrong doing at all they only contacted me after I filed this complaint they hung up and ended live chat on me and as far as my refund I contacted the seller and finally got it resolved cause they seen it disputed from my bank Amazon said literally they can do nothing all well I have a email stating they would there full of lies now not the business I used to like ordering from BUYER BEWARE!!!
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 14, 2023 I contacted Amazon Chat regarding order number 111-6066696-1591413. After the chat was completed I received 2 identical emails (at 1:46 pm & 1:57 pm PST) from no-****************************** that claimed there was abnormal activity on the account and ********************** would have to verify my identity (through a 3rd party) before considering my request for a refund or replacement. They requested I upload a government issued ID to a link in this email. This seems fishy. I will not upload any ID to a link in any email. Because the two emails are identical, I must assume that they are generated by AI. Amazon is making an outrageous request for private information that they do not need before authorizing a refund. I have literally spent multiple hours on chat attempting to sort this and now, they are making an unnecessary, outrageous and potentially class-actionable request for my ID.
Business Response
Date: 12/19/2023

Hello ***,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern to know details about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 12/19/2023

Complaint: 21014753

I am rejecting this response because:
my original contact with Amazon was to ask for help with contacting their vendor who has not replied to my 3 messages regarding this item. As it was outside the return time limit, I didnt ask for nor expect a refund (but as a courtesy would have accepted one had Amazon offered). As usual, Amazon employees do not do a very good job of understanding customer communications. The icing on this particular cake was them asking for my private information which, because of what I was asking for, is none of their business. When searching for other stories about Amazon attempting to scam their customers out of unnecessary privileged information, I found that many had obtained help when using BBB services. I suggest you go back and read my original chats regarding this order (and they go back to almost as soon as I bought it in September 2023) to see if you can provide an acceptable solution.
Sincerely,

***********************
Customer Answer
Date: 12/19/2023
I never asked Amazon for a refund but I did ask for help in communicating with the merchant.
Amazon is unable to read with comprehension of the issues.
I tried to rate the service I got from BBB but the link was broken. I wonder why?
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is regarding Order# ***-0076260-4660220 for a MacBook Air ordered on Ordered on November 14, 2023. The total amount is $1407.60. I returned the item a day or so after receiving it. Amazon received the package a while back and still hasn't refunded my money. I've contacted the numerous times and they have failed to provide my refund. I am now considering filing a dispute with my credit card company and potentially seeking legal help, as they are failing to oblige to their refund policy. I would like this matter resolved as soon as possible, as this is causing me distress from the statutory damages they have impacted me with. Thank you for your efforts.
Business Response
Date: 12/19/2023

Hello ***************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern to know details about the abnormal activity found on your account and about submitting Government issued identification proof for refunds.

Due to proprietary nature of our business, I'm afraid that we won't be able to share the details of our investigation methods.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. However, the returns and refund process for normal orders still remains unchanged. You shall receive refunds once the items reach our returns center.

Please rest assured that any information you provided is handled according to our Privacy policy.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Regards,

*****
Amazon.com
*****************************
Customer Answer
Date: 12/29/2023
The letter stated to upload my ID, which I've never had to do before for any return. The link contained in the letter led me to a malicious site that was blocked by my computer. I have attached a screenshot. I'm not sure what kind of scam it is but I certainly am not visiting any more web sites due to the risk of my identity being compromised. It has been over one month now that they have received the return (November 20) and I still haven't received my refund, my *** tracking #: 1Z67561Y9027674065.
I am demanding my refund immediately from Amazon immediately.
Business Response
Date: 01/12/2024
Hello ******,
I'm ***** from Amazon.com.
Upon checking your order XXXX0220, for "Apple 2023 MacBook Air Laptop with M2 chip: 15.3-inch Liquid Retina Display, 8GB Unified Memory, 512GB SSD Storage, ****p FaceTime HD Camera, Touch ID. Works with iPhone/iPad; Midnight", I've found that a full refund of $1407.60 was already issued on December 30, 2023. The same was communicated via refund confirmation email.
Please let us know what actions are pending on this matter from Amazon's end,
Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I returned a few pokemon cards to Amazon because my nephews are a bit picky about their birthday presents. Order numbers:1. ***************************************** total $117.44, both returned on Nov 27th, received by Dec 4th **** tracking: *****************)2. **************************************** total $101.49, both returned on Nov 20th received by December 2nd **** tracking: 1Z67561Y9027728186)3. 112-13111715649036 total $43.59, returned Nov 16th received Nov 22nd (Amazon tracking: Dpv46CdGRMMA) . They have received the items but refused to refund me my money. I called costumers service about this issue and they flat out denied that they received my items back. I want my money back.
Business Response
Date: 12/23/2023
Hello *******,
I'm ***** from Amazon.com.
I've reviewed your BBB complaint and I'm sorry to learn you did not receive refunds for the returned orders. Not all the order numbers that you mentioned are valid.
I request you to please share with us -
1. Correct Order numbers.
2. Please mention names of items and quantities under each order that you've returned along with the return tracking ID.

We look forward to hearing from you soon.
Regards,

*****
Amazon.com
*****************************

Customer Answer
Date: 12/23/2023

Complaint: 21014625

I am rejecting this response because:
Amazon did not provide immediate refunds for the items that have been received by them. Instead they asked me about the details of each items and the value, which I will provide below:
1. 1 of Pokemon TCG: ************************** Trainer Box (Random Color) - Order# 112-6579054-1897835 - $37.82; sent by *** Tracking: 1Z67561Y9028146606 (Received by Nov 30th, proof of delivery attached)
2. 2 of Pokemon TCG: ************************** Trainer Box (Random Color) - Order# 112-1480265-1848265 - $79.62; sent by *** Tracking: 1Z67561Y9028146606 (Received by Nov 30th, proof of delivery attached)
3. 1 of Pokemon TCG: Scarlet ***** Violet 3.5 Pokemon 151 Elite Trainer Box x1 - Order# 113-4921726-6555422 - $53.86; sent by *** Tracking: 1Z67561Y9027728186 (Received by Nov 28th, proof of delivery attached)
4. 1 of Pokemon TCG: Scarlet ***** Violet 3.5 Pokemon 151 Zapdos Ex Box - Order# 113-0070565-5077033 - $23.69; sent by *** Tracking: 1Z67561Y9027728186 (Received by Nov 28th, proof of delivery attached)
5. 1 of Pokemon TCG: Scarlet ***** Violet 3 Obsidian Flames Elite Trainer Box - Order# 112-1211171-5649036 - $46.97; sent by *** No Box Amazon Label: 1ZR9Y4170399296890 (Received by Nov 20th, proof of delivery attached)
Total refund should be $241.96 across 6 items.
Sincerely,

*********************************
Business Response
Date: 01/09/2024
Hello *********************************,

I'm ***** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed your BBB complaint and I'm sorry to learn you did not receive refunds for the items that you returned. I thank you for helping us with the order details.

We have issued full refunds appropriately for the orders and items that you mentioned. Refunds should take 3-5 business days to be credited to your original source of payment.

Regards,

*****
Amazon.com
*****************************
Initial Complaint
Date:12/16/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Amazon account has been wrongfully suspended but I dont understand what *** been accused of. My notices have mentioned 4 di?erent violations; I am adamant I did not manipulate any invoices, commit FBA credit abuse, or deceive anyone; Amazon is mistaken because I havent done anything wrong. Ive disputed the suspension, but Amazon claims I have not sent them su$cient information. Am I expected to guess what Amazon needs to prove my innocence when the suspension reasons theyve told me are inconsistent? If an investigator will only look into this further, they will see theyve made a mistake and I should be selling right now, but no one will give me a straight answer. Ive missed Black Friday, Cyber Monday, and Im on track to miss the entire Holiday season if Amazon doesnt correct their mistakes. I would never do the things Amazon has accused me of. Can you help? Merchant Token ID: *************
Business Response
Date: 12/22/2023
Dear Seller,

We received your submission but we are unable to reactivate your account. After reviewing the information from your virtual identity and supply chain verification, we observed that you have supplied documentation to Amazon which were from an un-verifiable supplier. We previously requested these documents from you to verify your identity and supply chain. As a result, your account will not be reactivated and we will not release the associated FBA inventory under investigation.

You can view your account performance at ************************************************************** or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Download iOS App at (***********************************************************************)
Download Android App at (**************************************************************************************************)

Thank you,
Amazon
Initial Complaint
Date:12/16/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I ordered a triple l bunk bed nov 28 2023 the estimate delivery date was dec **** 2023. December came and i looked in the amazon app and it said my package got delivered dec 1st ive never gotten a email saying it was delivered. So i called and they told me to make a police report which i did and then they told me to wait till dec 11 just incase it gets there. I did they keep saying my police report was invalid and i need to police department number with address mind you i did all that they will not give me my refund back. I went and bought my kids a bunk bed in person because amazon was treating me wrong and i didnt receive my package. I paid with my fiance(*************************)apple card and amaxon will not give me my refund after i didnt receive my package and it been days. Order number is 112-0173516-7653074
Business Response
Date: 12/19/2023
Hello *****************************,

I'm Meraj from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We couldn't verify the details of the Police Report you provided. No address and police number of Police Department.

Therefore, we're unable to assist you any further in this matter. We would ask you to resolve the issues and reshare the Police Report with us.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Note that we will not be able to offer support on this delivery after 30-January-2024. Please ensure to get a Police Report and contact back before this time.

Thank you for your understanding.

Regards,

*****
Amazon.com
*****************************

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