Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47,846 total complaints in the last 3 years.
20,715 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made some purchases through Amazon over the last year, recently they have sent me out of 8 purchases almost all had to be returned and they told me to throw it away. Well now they want me to give them my ID to get a return. They are requesting private information on a personal account I have had for years. They owe me over 60$ in returns are are refusing to give it back. This isn't even including the 200$ they gave me a 1 year warranty and then canceled it along with many others with out telling anyone. And when the item broke within 6 months I was told oh well. Not our problem
Business Response
Date: 12/25/2023
Hello *******,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
Please review to the **Mail sent on Tuesday, December 19, 2023 at 11:13 AM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not sure what's happened with Amazon. I recently purchased a $30 shampoo, which I have purchased previously from them (at least 4 other times). This time the product smelled bad and nothing like the normal formula. I contacted Amazon for a refund or replacement, and they refused (even though it was within the return window). They said that I was required to submit a photo ID, at the very least (and additional evidence might be required). This is completely absurd. I have been an Amazon customer for 8 years. And this has never, EVER, been a policy. At this point I'm not sure if this is a scam to steal my identity, or what. But I am simply requesting a refund for a defective item. That's it. My Amazon account is under the email: *******************
Business Response
Date: 12/25/2023
Hello ****,

I'm Aqeeb from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reaching out to us.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.
Please review to the **Mail sent on Tuesday, December 19, 2023 at 7:06 PM (PST)

Thanks for your understanding. We look forward to seeing you again soon.

Regards,
*****
*****************************
Initial Complaint
Date:12/19/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Hair Extensions from amazon on the December 14th issuing my amazon giftcard of $82.02 and paying the rest of $112.26 on my ***** The total of these hair extensions (3 packets) was $188.97. I received the item 2 days later. I opened it up and they were not tape in extensions simply weft which i did not order or needed. I decided to return the hair and went to *** and gave them the code amazon provided me with. A few days later i realized i havent gotten my refund and i call amazon and they are telling me that i need to provide a photo ID due to suspicious activity on my account. I had no idea they were asking me for this further information and i wouldnt have known until i had to reach out to them. They are refusing to give me my money back even though i returned ALL the items back. I even contacted costumer support and they were extremely rude and telling me that it is not their problem that it is mine and i should just send the *** I do not trust a company that is requesting an ID especially when i have not done it before. I have made returns and have had no problems until now. And no where does it meantion that i needed to provide an ID if i wanted to return the item.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your hesitation with regard to submitting your ID for verification. I see our team have noticed abnormal activity on your account hence they needed to verify ID before any action.

While we are unable to process a refund manually without the verification of your ID, you can still receive a refund by waiting for your return to be scanned/processed at our **************.

Please note: after the carrier has received your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our ************** but certain items can take up to 30 days.

As soon as your return is processed, we request a refund to your payment method and send you an email confirmation. If you don't hear from our ************** within 30 days from the time of return, please contact us through chat or call so we can find out what happened and help you further.

More details can be viewed on this link.

************************************************************************************

Thank you for your understanding.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regard to Order number:111-7235595-13634012 item G Gradual Women's 3" High ****************** Shorts with Pockets Quick Dry Swimsuit Bottoms Bathing Suit for Women with Liner. I returned these shorts through *** on 9/26/2023. I have had many chat conversations and 2 phone calls regarding the return of these shorts dating from Nov. 6, 2023, through Dec. 10, 2023. I have returned many items to Amazon but for whatever reason for this item only, Amazon is wanting ** verification for me to receive a refund for this item. I have tried three times to upload my **. The one time the system told me to check back in 3 days. After 3 days, I was informed they could not verify me through the ** and to do it again. I tried again and the system stated, sorry we couldn't verify your **. So, I went to get another ** and the session expired and wouldn't let me do it again through the link Amazon sent me. After that no matter how many times I tried, when clicking on the link it stated, Sorry, something went wrong on our end." I contacted Amazon numerous times through chat and made 2 phone calls. The links that were sent would state, "Sorry, something went wrong on our end" or the customer service person would not send me a new link. The last chat conversation I had with Amazon customer service was on Dec. 10, 2023, and that person stated it showed I returned the item on Oct. 2, 2023. But they still want my ** and will not refund me the $27.81. I have tried and tried to do my part with the **, but it has not worked, and Amazon is still holding onto my money.
Business Response
Date: 12/28/2023

Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand you tried to upload your ID, however, it is not uploaded.

I need to look into the issue, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/03/2024
Their response was they would get back with me to 3 to 5 business days of which they have not, so I am not really sure how to respond to the business response because they have not followed through
Business Response
Date: 01/04/2024
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We apologize that you haven't yet received a refund for this order We're happy to assist you further.

However, we cant take any action without first receiving the requested Incident Report.

Please reply to this the email with your responses to the following questions in English or Spanish. You must reply from the email address associated with the Amazon account that you used to place this order.

Youre able send your responses directly in an email or through an attachment such as a PDF or JPG file.

To be considered for review, the Incident Report has to be submitted.

Send one set of responses for each package containing an item that you returned to Amazon but haven't yet received a refund. We typically respond in about 1-2 business days.

After you submit your Incident Report, you may be asked to complete additional steps before we can complete our investigation.

Incident Report

1. Order number:_______________

2. Today's date. (MM/DD/YYYY):_______________

3. Date return item was shipped. (MM/DD/YYYY):_______________

4. How did you ship back your return? ( For example: *** picks up, *** drop off, mailed with ***** or ************* *************** etc. ):_______________.

5. Description of the item returned (item name, color, size, quantity, etc.):_______________.

6. Have you experienced prior issues with returning items to Amazon?_______________

Thank you for your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/12/2024
I filled out the form and sent it to ************************************************************* on Jan 4, ****. On Sunday Jan. 7, ****, I received the following email from Amazon and have not heard anything since then. So I'm still waiting.
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

Thank you for forwarding the details.

I need to look into the issue, and it'll take a bit more time than usual.

I just wanted to let you know I'll write back in 3-5 business days with more information.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Best regards,
*********************** A.

Amazon.com
Customer Answer
Date: 01/27/2024
I received this email from Amazon on January 19, ****, and received a refund of $27.81. So, it has been resolved. Thank you for your help.
Hello,

We're writing to let you know we processed your refund of $27.81 for your Order 111-7235595-1363401 from G-GRADUAL.

This refund is for the following item(s):

*************** Women's 3" High ****************** Shorts with Pockets Quick Dry Swimsuit Bottoms Bathing Suit for Women with Liner(Black,S)
Quantity: 1
ASIN: B0C6QPKS41
Reason for refund: Account adjustment

Here's the breakdown of your refund for this item:

Item Refund: $25.99
Item Tax Refund: $1.82

We'll apply your refund to the following payment method(s):

Visa Credit Card [expiring on 7/2027]: $27.81

We've processed a refund for the above order in the amount of $27.81. The refund should appear on your account in 2-3 days if issued to a credit card.
Refunds issued to a bank account typically take **** days to reflect on the account balance.

Have questions about our refund policy?
Visit our Help section for more information:

*************************************

We look forward to seeing you again soon.

Sincerely,

Amazon.com
We're Building Earth's Most Customer-Centric Company
*****************************
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ill call you about my package at 9 oclock tell them that the driver deliver the package to around the location and they need to find a way out to get me my package they are telling me I have to wait until the 21st or the 25th to get a resolution for my problem for my money I need a resolution today now the differences they can see the difference in the picture from where I live so I should not have any problem with them order number 114-1318066-1027415 my property worked over $1 million. Look like a whole broke down building that you may deliver a package and Call said youll deliver to my address. Look on the other previous pictures that your workplace driver take to know the difference of my location.
Business Response
Date: 12/23/2023
Hello ******,

I'm Himaja from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I am sorry to hear about the issue you faced with the 'King Will 8mm Gold Men's Tungsten Carbide Rings' purchased on our website.

I understand that you haven't received the above item and are looking for refund on the same

Upon reviewing, I see that a full refund worth $45.06 has been issued on December 22, 2023 to your original payment card. Please allow your bank 5 to 7 business days to process the same and update your account.

On the date the refund is completed, we'll send you an e-mail confirming the date, amount and payment details. After receiving this confirmation e-mail, you can view the refund details on the Order Summary in Your Account (*******************************************). Completed refunds will appear at the bottom of an individual order summary page.

Please rest assured that your issue is now resolved

Thank you for your understanding. We hope to see you again soon.

Regards,

Himaja
Amazon.com
*****************************
Initial Complaint
Date:12/19/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a supplement that was opened and the scoop was missing I asked for a refund but was told I need to send images of my ID and take pictures of the damaged product Ive never heard of Amazon requiring ID in order to return an item
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I understand your concern regarding the damaged order you have received. I'm sorry for the inconvenience caused. I see our team have noticed abnormal activity on your account hence they needed to verify ID before any action.

I see you have submitted it too. I appreciate your cooperation on this matter however our team has requested to please share the photos of that damaged item as well.

Since this item is classified as nonreturnable, we require photo evidence of the item's condition before we issue a refund or create a replacement order.

We ask that you must submit a picture of the item that is damaged along with a piece of paper (handwritten or typed) containing the Amazon account holder's name and a date on or after December 19, *************************************** one photo.

Once you have taken the previously mentioned photo, please reply to this email with the Order ID (111- *******- *******) and attach the photo in a .jpg or .pdf file format.

Please reply to the email sent on your registered email id on Tuesday, December 19, 2023 at 5:57 PM (PST) with the requested photos. Please note that the email has to come from the email address belonging to the account that made this order.

Your photo must be submitted before 19-January-2024 to be considered for review. Once we receive your photo, we typically respond within 3 days with the appropriate action that has to be taken on the order.

Thank you for your understanding and patience.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: December 14th 2023 Paid business for current transaction: $41.20 They were supposed to provide me with: OXO Salt and Pepper Shaker Set, Clear, Stainless Steel FSyueyun 2-Tier Corner Bathroom Countertop Organizer, Tiny Bedroom Dresser Storage Tray Makeup Skincare Perfume Organizer Vanity Shelf Kitchen Spice Rack (Gold)6 Pack Replacement Toothbrush Head Covers - Versatile Dustproof Travel Cap for Oral B iO Series - Compatible with ************* Lineup of Round Brush Heads, by BAJYOJI (Color Mixing - 4)Nature of dispute: I never received my package as it was delivered another address with the same street name, and amazon requested a full refund of the item, followed by another email stating my account had been permanently closed due to lost packages The business has stated several ways of which to get my problem resolved, all of which I have tried with every response being "we are unable to help you"Account order number: Order number111-4856729-1949834 The issue has no advertising involved.I have had countless emails and phone calls to amazon getting runaround answers and telling me I have to do this or that to get it fixed to turn around and tell me there is nothing they can do that I have to reach out to such department, which I reach out to and they tell me the same thing about another department, and so on. It's a running circle of the unknown from every representative. I have spent countless hours trying to figure this out and have gotten nowhere. Now I need the help of the BBB. I would like my account reopened as this is completely the fault of the delivery drivers not delivering to the correct address, and then whenI don't have anything to show for what I ordered they send me a refund and decide to cancel my account, Now I am being told in order to get my promised refund that I need to appeal the case to get my money back even though I have not received any packages from amazon. Please help me!
Business Response
Date: 01/14/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 18 December, 2023.

Sincerely,

******
Amazon.com
Customer Answer
Date: 01/15/2024

Complaint: 21033187

I am rejecting this response because:
Date of transaction: December 14th 2023 Paid business for current transaction: $41.20 They were supposed to provide me with: OXO Salt and Pepper Shaker Set, Clear, Stainless Steel FSyueyun 2-Tier Corner Bathroom Countertop Organizer, Tiny Bedroom Dresser Storage Tray Makeup Skincare Perfume Organizer Vanity Shelf Kitchen Spice Rack (Gold) 6 Pack Replacement Toothbrush Head Covers - Versatile Dustproof Travel Cap for Oral B iO Series - Compatible with ************* Lineup of Round Brush Heads, by BAJYOJI (Color Mixing - 4) Nature of dispute: I never received my package as it was delivered another address with the same street name, and amazon requested a full refund of the item, followed by another email stating my account had been permanently closed due to lost packages The business has stated several ways of which to get my problem resolved, all of which I have tried with every response being "we are unable to help you" Account order number: Order number111-4856729-1949834 The issue has no advertising involved. I have had countless emails and phone calls to amazon getting runaround answers and telling me I have to do this or that to get it fixed to turn around and tell me there is nothing they can do that I have to reach out to such department, which I reach out to and they tell me the same thing about another department, and so on. It's a running circle of the unknown from every representative. I have spent countless hours trying to figure this out and have gotten nowhere. Now I need the help of the BBB. I would like my account reopened as this is completely the fault of the delivery drivers not delivering to the correct address, and then whenI don't have anything to show for what I ordered they send me a refund and decide to cancel my account, Now I am being told in order to get my promised refund that I need to appeal the case to get my money back even though I have not received any packages from amazon. Please help me!

Sincerely,

*************************************
Initial Complaint
Date:12/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an item from Amazon.com order number 114-2379582-6277862 The item Vinyl Record Outer Sleeves for 12" LPs, 3 mils Thick, Premium Arrived damaged.Creased and crumpled. Unusable. Half of them are damaged.I reached out to Amazon.com to get a refund for 50% of my purchase price and I was told I would have to provide a copy of my ID to get any assistance because they have flagged me for suspicious behavior. I have no suspicious behavior, I have not abused any return system, and Amazon has no right to ask me for my ID card. This is unnecessary information and they have no legal right to obtain that information from me. I want 1. A refund of 50% of the item purchase price because half the item arrived damaged as shown in my photos. I also want 2. Any flag to be removed from my Amazon account. I have never abused any return policy, I am an individual consumer who spends thousands of dollars every year with Amazon.com I am not a scammer or an abuser. I want any flags or blockages removed from my account permanently and I do not want to be promoted to provide a copy of my ID again. ********************** has no right to request a copy of my ID as this is unnecessary information for any business there is no need to verify me with an ID, ******************** does not need to know my legal full name, DOB, address, heigh, weight, gender, have a photo of me on file, for any reason.
Business Response
Date: 12/21/2023
Hello *******,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that you received the item from order #**** in that condition. It is certainly not what we expect our customers to go through.

Unauthorized activity may suggest, that there may have been unusual number of returned packages from this account and that further verification is required for certain orders to determine if return request is valid.

For certain orders, our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:12/19/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need help. My Amazon seller account has been locked down with no explanation. I cannot even log in to understand what happened.I think my account *** have been hacked, so Amazon shut down my login. I got a notice that a payment was on the way outside of my payment cycle and it never arrived. I reached out to Amazon to reset my password. Silence. I provided appeals and sent executive escalations. But instead of helping a seller who *** have been targeted by a bad actor, Amazon has ignored me, kept my money, and kept my goods.This is my peak season. Aside from being the holidays, my products are highly seasonal and purchased during the winter snow season. Yet nothing can sell.I have done nothing wrong. My business will soon be in ruins if I dont get answers and the ability to sell on Amazon again. I cant believe that an entrepreneurial-driven company like Amazon wants to destroy a small entrepreneur like me, rather than helping me with a serious issue that impacts both of us.
Business Response
Date: 02/06/2024
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team
Customer Answer
Date: 02/09/2024
Complaint: ********

I am rejecting this response because:
Amazons Computer mistakenly suspended our Amazon.com seller account! Our ******************** account was suspended without notice on November 17, 2023 and we were also locked outof the account! And, *********************** computer has never given us a reason for the suspension and lock out! So, locked out we have no way to log in and submit appeals or requests through our seller account or seller central as suggested by Amazons BBB team in this complaint process! Nor do we have any clue what the issue is as Amazons computer has kept it secret from us!

We sell our own patented products on Amazon.com. Our VEHICLE TRACTION DEVICE Patent Number in ***************** is: US ******** * / Date of Patent: Mar. 24, 2020 can be seen at the following link:

*********************************************************************************

Two examples of this ************* patented product that we sell on Amazon.com can be seen under ASIN ********** and **********. Our patented traction devices are in high demand as they help drivers get their vehicles moving in snowy conditions.

As these are our own patented products its unimaginable why our Amazon.com seller account was suspended without notice or explanation or why we were locked out of our seller account!

We need someone on Amazon.coms BBB team that reviews problems and BBB complaints like ours to really investigate our case and reinstate our Amazon.com seller account! Again, as Amazons computers have locked out of our Amazon.com account we have no way to communicate with Amazon otherwise!

Sincerely,

***********************
Business Response
Date: 03/16/2024
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.

We recommend that the seller sends information about this complaint to Amazon through the channels offered to the seller via email or through the sellers Account Health Dashboard in Seller Central.
Thanks,

The Amazon Seller Performance Team
Customer Answer
Date: 03/20/2024
Complaint: ********

I am rejecting this response because:
1) Reading Required. The Amazon response is rejected because our BBB complaint and follow up communication are not being read by Amazon and instead they are providing false information in reply which is a violation of BBB rules for associated businesses like Amazon.

2) Communications Blocked. Weve clearly stated that weve been locked out of our Amazon seller account since November 2023 which since then totally prevents us, or any other seller in our position, from sending any communications from within our seller account / account health dashboard in seller central.

3) Amazon Bad Faith. In Amazons two replies to our BBB complaint, the Amazon computer or agent that wrote them being totally ignorant, or employing an early April fools joke, provides false information and directs us to communicate through the sellers Account Health Dashboard in Seller Central., which again is totally impossible when a seller has been locked out of their account like we have been.   Accordingly, this repeated false instruction by Amazon to us is made in bad faith and is devoid of good faith and fair dealing. The whole reason we filed this BBB complaint is because its impossible for us to communicate with Amazon through Seller Central and Amazon herein directing us to do what is not possible is deplorable.

4) Amazon Deception and Dodge. In Amazons two replies to our BBB complaint,it states in part: The email address through which this complaint was raised,***********************, is associated with an Amazon account registered in the Amazon Canada store. So what? All ******** and communications over the past 2 years weve ever had have been directly with Amazon.com which is the BBB business partner which is now replying to our herein complaint. Our Amazon seller account allows us to sell in all 3 markets, the U.S.A., ****** and ****** which Amazon has locked us out of our seller account and out of all 3 markets is at issue. The BBB has a web link for filing a complaint related to ******, but the complaint process goes directly to Amazon, just like this complaint did, and so there is no difference.

5) Amazons Obligation to the BBB. Amazon's obligations to the BBB as an associated business are to "tell the truth", "be transparent", "embody integrity", ("address complaints...in good faith" -"includes appropriate evidence and documents supporting the business' position") and Amazon is failing in all of these requirements as to this BBB complaint in its replies.   BBB Accreditation Standards can be found here:*****************************************************************************************

6) One Simple Question and One Simple Request. We have about $200,000.00 USD in cash and inventory withheld by Amazon and have also lost an estimated $400,000,00 in sales due to this ongoing insanity that has been improperly imposed upon us by Amazon without any explanation whatsoever. Weve never been informed by Amazon prior to this BBB complaint being filed, or after this BBB complaint being filed (as is the case now), as to whyweve been locked out of our Amazon seller account. Within this BBB complaint process Amazon has a duty to disclose that information to us to fulfill its obligations to the BBB. Without knowing an exact reason why we were locked out of our seller account we have no way to defend and that failure to provide such information by Amazon shows a complete lack of good faith and fair dealing. Question: So, we again ask why have we been locked out of our seller account? At this point we dont believe even Amazon knows why as it was likely an error generated by their computer which is their responsibility. Request: This leads to our repeated request to Amazon: As youre lost with no clue as what is going on, as demonstrated by your erroneous replies to this BBB complaint and prior to it, please immediately reinstate our Amazon seller account and release holds on our seller funds and inventory in FBA warehouses.

Sincerely,

***********************
*************
*********************************************************
*********, ** ******
***********************
**************

Business Response
Date: 03/28/2024
Hello,

We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.
Customer Answer
Date: 04/01/2024

Complaint: ********

I am rejecting this response because:
We absolutely reject Amazons response as being unethical, deceptive and diversionary and as being in violation of the BBBs code of conduct:

Amazons message of March 28, 2024 to us states: Hello, We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution.

1) Concealment by Amazon: 4 months ago, on November 17, 2023, without notice and without explanation Amazon suspended our Amazon seller account and locked us out of it. For the past 4 months weve tried by every means of direct communication possible with Amazon to get it to disclose the reason for our account closure and lockout or in the alternative to restore us. However, Amazon has absolutely refused to provide us with any reason or explanation for the ***** done or in the alternative undo it. Thus the reason we filed this BBB complaint was, and remains, to get Amazon to reinstate our seller account, release our seller funds and release our products because they have no reason or explanation for what they have done because there is none.

2) Diversion Creating More Concealment by Amazon: For all practical purposes Amazon has no customer service or support for third party sellers like ourselves. This BBB complaint process has two advantages in dealing with hardened, unconcerned and disconnected businesses like Amazon. First, the BBB requires its member associated businesses like Amazon to answer BBB complaints, provide documentation supporting its position, to act in good faith and to be honest. Second substandard businesses that harm people and other businesses often do so in darkness without any oversight or public review and exposure. The BBB complaint process changes all of that as the BBB has the discretion to publish the entire BBB complaint online. Such publication of BBB complaints can then cause public embarrassment for businesses that have acted improperly or are bad actors. Thereby the public can be educated to stay away from such businesses and/or it can motivate the businesses to make good and/or reform their practices.

Now, that we have kept the pressure up through this BBB complaint process Amazon now says that they will address our appeal, but that it will be done secretly by email from Amazon direct to us someday when they figure it out. Thereby they cut out the BBB from those communications and possible publication of whatever Amazon would tell us in secret. In sum, Amazon wants to divert this complaint off of the BBB website and back into darkness and silence. Of course if we accept Amazons unscrupulous offer the BBB complaint is then closed and Amazon gets away with not explaining its bad conduct within the BBB complaint.

3) Hidden Motives: These continuous and repeated efforts by Amazon in this BBB complaint process, and before it, to hide and conceal its acts and failures to act in this matter leads to the ultimate conclusion as to its motives. That ultimate motive must be that our seller account was closed and our seller funds and products taken, and profits from ongoing sales lost, for some corrupt purpose by Amazon and/or it was done without rhyme or reason by Amazons zombie computer. Either way, to date its clear that there is no Amazon agent willing or able to resolve this matter or do so openly.

4) Untrustable Amazon and ******************** Harm Its Caused: To date over the past 4 months, and within this BBB complaint process, Amazon has refused to state a specific reason as to why some bad actor within its company and/or its zombie computer without cause and without explanation converted our money and product to Amazon to the total of about $200,000.00 USD and also cost us lost sales
near $400,000.00 USD. Now, they want to divert this BBB complaint process off of the BBB website and into the darkness of a secret communication that they might email to us directly someday.

We patently reject all of this misconduct by Amazon in violation of their duties and obligations to the BBB and thereby to us. We again demand Amazons reinstatement of our seller account and release of our seller funds and products.

Sincerely,

***********************
*************
******************************************************************************************
*********************
***********************
************
Business Response
Date: 04/06/2024
Hello,

We have reviewed this seller's account and we require more information to complete our review.

We have requested the necessary information from the seller via email on 04/06/2024.

Regards,
Amazon
Customer Answer
Date: 04/12/2024

Complaint: ********

I am rejecting this response because:

We absolutely and completely reject Amazons response as being unethical, deceptive and diversionary and as being in violation of the BBBs code of conduct: Amazon has never provided a reply to this BBB complaint explaining what they did or why, or in the alternative simply reinstating our seller account and releasing our funds and products. And Amazon has repeatedly attempted to divert communications off of and away from this BBB complaint process:

A) Amazon Failure and Refusal to Answer: We filed this BBB complaint on December 20, 2023. Thereafter, for nearly 2 months Amazon failed and refused reply to our complaint even though the BBB requested that Amazon reply to our BBB complaint many-many times, which Amazon has a duty to reply to complaints as an associated business member of the BBB.

B) Amazon Attempted Diversion & Failure to Answer:Then on Feb 6, 2024, and repeatedly thereafter, Amazon sent reply messages to our BBB complaint telling us that we should go somewhere else other than the BBB with our BBB complaint. In place of the BBB complaint process, Amazon wanted us to instead communicate with Amazon directly VIA the sellers Account Health Dashboard in Seller Central. Which such communication is impossible as when Amazon terminated our seller account we lost access to Seller Central and therefore we could no longer send any communications to them directly whatsoever! We rejected this proposed resolution of our BBB complaint by Amazon as it was an attempt to divert the complaint off of and out of the BBB complaint process which would have led to the closure of our BBB complaint without Amazon ever answering or resolving our complaint. It was also a refusal to answer our BBB complaint by Amazon which did not explain their actions as they were required to do by the BBB.

C) Amazon Attempted Diversion & Failure to Answer: Then in Amazons message of March 28, 2024 to us it stated: Hello, We have received the seller's appeal and it is still under review. We will send an email to the seller's registered email address when we have a resolution. Again, we rejected this proposed resolution of our BBB complaint by Amazon as it was an attempt to divert the complaint off of and out of the BBB complaint process which would have led to the closure of our BBB complaint without Amazon ever answering or resolving our complaint. It was also a refusal to answer our BBB complaint by Amazon which did not explain their actions as they were required to do by the BBB.

D) Amazon Attempted Diversion & Failure to Answer: Then in Amazons message of April 6, 2024 to us it stated: Hello, We have reviewed this seller's account and we require more information to complete our review.We have requested the necessary information from the seller via email on 04/06/2024. Regards, Amazon. Again, we now reject this proposed resolution of our BBB complaint by Amazon as it was an attempt to divert the complaint off of and out of the BBB complaint process which would led to the closure of our BBB complaint without Amazon ever answering or resolving our complaint. It was also a refusal to answer our BBB complaint by Amazon which did not explain their actions as they were required to do by the BBB.

1) Concealment by Amazon: 4 months ago, on November 17,2023, without notice and without explanation Amazon suspended our Amazon seller account and locked us out of it. For the past 4 months weve tried by every means of direct communication possible with Amazon to get it to disclose the reason for our account closure and lockout or in the alternative to restore us. However, Amazon has absolutely refused to provide us with any reason or explanation for the ***** done or in the alternative undo it. Thus the reason we filed this BBB complaint was, and remains, to get Amazon to reinstate our seller account, release our seller funds and release our products because they have no reason or explanation for what they have done because there is none.

2) Diversion & More Concealment by Amazon: For all practical purposes Amazon has no customer service or support for third party sellers like ourselves. This BBB complaint process has two advantages in dealing with hardened, unconcerned and disconnected businesses like Amazon. First, the BBB requires its member associated businesses like Amazon to answer BBB complaints, provide documentation supporting its position, to act in good faith and to be honest. Second substandard businesses that harm people and other businesses often do so in darkness without any oversight or public review and exposure. The BBB complaint process changes all of that as the BBB has the discretion to publish the entire BBB complaint online. Such publication of BBB complaints can then cause public embarrassment for businesses that have acted improperly or are bad actors.  ******* the public can be educated to stay away from such businesses and/or it can motivate the businesses to make good and/or reform their practices.

Now, that we have kept the pressure up through this BBB complaint process Amazon now says that they will address our appeal, but that it will be done secretly by email from Amazon direct to us someday whenthey figure it out or when they can get more information somewhere else. Thereby they cut out the BBB from those communications and possible publication of whatever Amazon would tell us in secret. In sum, Amazon wants to divertthis complaint off of the BBB website and back into darkness and silence.   Of course if we accept Amazons unscrupulous offer the BBB complaint is then closed and Amazon gets away with not explaining its bad conduct within the BBB complaint and its timelines.

3) Hidden Motives: These continuous and repeated efforts by Amazon in this BBB complaint process, and before it, to hide and conceal its acts and failures to act in this matter leads to the ultimate conclusion as to its motives. That ultimate motive must be that our seller account was closed and our seller funds and products taken, and profits from ongoing sales lost, for some corrupt purpose by Amazon and/or it was done without rhyme or reason by Amazons zombie computer. Either way, to date its clear that there is no Amazon agent willing or able to resolve this matter or do so openly.

4) Untrustable Amazon and ******************** Harm Its Caused: To date over the past 4 months, and within this BBB complaint process,Amazon has refused to state a specific reason as to why some bad actor within its company and/or its zombie computer without cause and without explanation converted our money and product to Amazon to the total of about $200,000.00 USD and also cost us lost sales near $400,000.00 USD. Now, they want to divert this BBB complaint process off of the BBB website and into the darkness of a secret communication that they might email to us directly someday.

We patently reject all of this misconduct by Amazon in violation of their duties and obligations to the BBB and thereby to us.   We again demand Amazons reinstatement of our seller account and release of our seller funds and products.

Sincerely,

***********************
*************
*********************************************************
*********,MB ******
*********************
***********************
************
Business Response
Date: 06/13/2024
Hello,

We have reviewed your account and decided that your Amazon seller account cannot be maintained. If you register any new accounts, we will also decline them.

Why did this happen?
Your account does not meet the requirements of the Amazon Services Business Solutions Agreement:
******************************************************************************;

If you are using an Amazon Seller Wallet account, it will also remain deactivated because it does not meet the requirements of the Amazon Seller Wallet Terms & Conditions:
******************************************************************************************;

Has this message been sent in error?
If you believe there has been an error, or if you have any questions, you can contact us by submitting the form found on our technical support page:
***********************************************************
Customer Answer
Date: 06/17/2024

Complaint: ********
We reject Amazons response for the following reasons:
Amazon is in violation of its obligations and duties to the BBB as a business partner to the BBB to respond to all complaints in good faith, in a professional manner, addressing all significant issueswhich includes evidence and documents in support of its response and which explainswhy any relief sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB standards: *****************************************************************************************.
In November 2023 Amazon suspended our seller account and locked out without any notice and without any explanation and to this day it has refused to offer any explanation. Also at that time it withheld approximately $200,000 in our funds and product inventory held in its FBA warehouse. And,we have lost hundreds of thousands of dollars in sales due to this bizarre and unexplained act by Amazon.

To date, Amazon has completely refused to respond to the complaint filed with the BBB against it on 12/20/2023 (over 6 months ago) and as augmented by our replies to Amazons repeated refusals to address the complaint:

2/6/2024: Amazon told us to go somewhere else with our complaint.
3/16/2024: Amazon told us to go somewhere else with our complaint.
2/28/2024: Amazon said it would go back door avoiding the BBB process and email us secretly instead.
4/6/2024: Amazon said it would go back door avoiding the BBB process and email us secretly instead.
6/13/2024: In violation of BBB standards Amazon without evidence and documentation it refused to address any and all significant issues we asserted, refused to explain why our seller account would remain deactivated or why our withheld funds and products (at that time ~ $200,000.00 USD) were withheld and instead disrespectfully told us to go read its 45 page Amazon Services Business Solutions Agreement and figure it for ourselves. Amazon had not reviewed our seller account at all.

On 2/9/2024, 3/20/2024, 4/1/2024, 4/12/2024 and again today we totally reject Amazons replies.

BBB violations by Amazon in this BBB complaint process have been continuous for over 6 months:

(a) As required by the BBB for member businesses Amazon has failed to address the significant issue of our request for reinstatement of our Amazon seller account by its refusal to state an exact reasonfor its termination and has refused to provide evidence and documentationto support its refusal to reinstate our seller account and has refused to explain why it wont manner reasonably expected.

(b) As required by the BBB for member businesses Amazon has failed to address the significant issue of our request for release of our Amazon seller account funds by its refusal to state an exact reasonfor its withholding our money and has refused to provide evidence and documentation to support its refusal to release our seller account funds and has refused to explain why it wont manner reasonably expected.

(c) As required by the BBB for member businesses Amazon has failed to address the significant issue of our request for release of our Amazon seller account products held in its FBA warehouses by its refusal to state an exact reason for its withholding our products and has refused to provide evidence and documentation to support its refusal to release our seller account products and has refused to explain why it wont manner reasonably expected.

We want this complaint that weve filed to remain open and be completed by compliance by Amazon and/or that Amazons BBB accreditation be withdrawn. We reject all of Amazons responses as being non-responsive and in violation of the BBBs code of conduct as follows:

Amazon is in violation of its obligations and duties to the BBB as a business partner pursuant to the BBBs code of conduct requiring businesses responding to complaints do so in good faith, in a professional manner, addressing all significant issues which includes evidence and documents in support of its response and which explains why any relief sought cannot or should not be granted in a manner reasonably expected. See BBB standards: *****************************************************************************************.

Each of Amazons communications individually clearly violates BBB standards and each stand as separate violations. What is ******* clear is that any person of ordinary reasoning reading Amazons communications has no clue what Amazon is doing, why they did it, what their reasoning is, what their evidence or documentation is.

The BBB must enforce its standards or it becomes complicit in violating them. Amazons multiple failures to comply with BBB standards reflects unfavorably upon, or otherwise adversely affects, the public image of the BBB and its other accredited businesses. Amazon has an obligation to so comply with said standards as detailed above and/or by its reinstating out seller account and releasing our funds and products and/or in the alternative the BBB needs to remove Amazons BBB accreditation for its clear and repeated violation of BBB standards. Here below are some examples of businesses that have lost BBB accreditation for far less than what Amazon has done herein as decided by the BBBs Standards and ***************************************************************************************************************************************************************************************************************

Again, we reject Amazons replies which are all non-responsive to both the complaint and to our responses and which all thereby repeatedly violate its duties and obligations to the BBB and its code of conduct and thereby harm both the BBB and us.  In the complaint process we again demand Amazons reinstatement of our seller account and release of our seller funds and products.

Sincerely,

***********************
*************
*************************************
*********,MB ******
*********************
***********************
************

Business Response
Date: 08/28/2024
Hello,

We have received the latest correspondence regarding complaint number ********. Following a thorough review, we have concluded that the actions taken with respect to the "*************/*************" account were justified. These actions align with both the "Funds Withholding Policy" and the "Amazon Services Business Solutions Agreement", which governs the terms of service between Amazon and this seller.

For more information about the policies used to reach this decision, go to the following links:
-- "Funds Withholding Policy"
***********************************************************************************************;
-- "Amazon Services Business Solutions Agreement"
*******************************************************************************;

Sincerely,
Amazon.com
Customer Answer
Date: 09/02/2024

Complaint: ********
We reject Amazons response for the following reasons:
Amazons reply to our complaint is in violation of its obligations and duties to the BBB as an accredited business partner of the BBB. Thereby the BBB requires Amazon to reply to all complaints in good faith, in a professional manner, addressing all significant issues, with evidence and documentation which explains why the relief sought can or cannot be granted: See BBB standards: *****************************************************************************************.

We filed our BBB complaint against Amazon on December ******* over 8 months ago. To this day in its replies Amazon repeatedly refuses to state an exact reason or explanation,or provide documentation or evidence, for its shut down of our Amazon seller account and its confiscation of $200,000 of our money and products in its possession that occurred in November, 2023. No person of ordinary reasoning reading Amazons replies would have any clue at all as to what specific act on our part, and facts, documents and evidence, justified its actions against us and would be left with only one conclusion; that Amazon is simply engaging in fraud and conversion against us. Compare and contrast: Go look at published BBB complaints by buyers of products (we are sellers of products)against Amazon and you find highly detailed replies to same by Amazon in conformity with BBB standards. Despite many requests over the past 8 plus months we can't get any such highly detailed reply from Amazon to our BBB complaint as they are out to fraud us and take our money and products.

We demand that the BBB require Amazon to provide the required detailed information as outlined above and that the BBB decertify Amazon as an accredited BBB business partner.

Sincerely,

***********************
*************
*********************************************************
*********, MB ******
***********************
**************

Business Response
Date: 10/25/2024
Hello,
We have reviewed this sellers account and referred the issue to an internal team. They will review and respond in next 2-5 business days.
Thanks,
Amazon.com Seller Performance
Business Response
Date: 11/29/2024
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.
We recommend that the Seller sends information about this complaint to Amazon through the channels offered to the Seller via email or through the Sellers Account Health Dashboard in Seller Central.
Thanks,
The Amazon Seller Performance Team

------ Original Message ------
Business Response
Date: 12/21/2024
Hello,

We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.

Sincerely,
Amazon.com
Customer Answer
Date: 12/26/2024

Complaint: ********

I am rejecting this response because:

We absolutely reject Amazons response as being unethical, deceptive and diversionary and as being in complete violation of the BBBs code of conduct.

We sold our own patented products on Amazon.com. Our VEHICLE TRACTION DEVICE Patent Number in the ************* is: US ******** * / Date of Patent: Mar. 24, 2020 can be seen at the following link: *********************************************************************************
In November, 2023 Amazon blocked us from our Amazon seller account and confiscated $200,000 of our cash and product in their possession and have to date absolutely refused to explain why.

We filed our BBB complaint against Amazon over a year ago on December 19, 2023 and to date Amazon has failed and refused to answer it. Now, that we have kept the pressure up through this BBB complaint process Amazon now says that they will address our complaint, but that it will be done secretly by email from Amazon direct to us "someday" when they figure it out. Thereby they cut out the BBB from those communications and possible publication by the BBB of whatever Amazon would tell us in secret. In sum, Amazon wants to divert this complaint off of the BBB website and its complaint process and back into darkness and silence. Of course, if we accept Amazons unscrupulous offer of last week this BBB complaint will be closed and then Amazon gets away with continuing to hide out and not explain its bad conduct within this BBB complaint process which is subject to publication.

Sincerely,

**** *******
*************
**********************************;Box ***
*********, MB ******
*********************
********************************
************
Business Response
Date: 01/09/2025
Hello,
The email address through which this complaint was raised, ************************ is associated with an Amazon account registered in the Amazon Canada store.
We recommend that the Seller sends information about this complaint to Amazon through the channels offered to the Seller via email or through the Seller's Account Health Dashboard in Seller Central.
Thanks,
The Amazon Seller Performance Team
Customer Answer
Date: 01/13/2025

Complaint: ********

I am rejecting this response because:

**** ***** I am rejecting the response from Amazon I am requesting from you email addresses and phone numbers for the following 2 people . ***** ******, President & CEO And: ******* ******, Chief Operating Officer

Sincerely,

**** *******
Business Response
Date: 01/26/2025
Hello,

We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.

Sincerely,
Amazon.com
Customer Answer
Date: 01/28/2025
As to the 3 questions you presented to us of 1/18/25, these questions relating to our participation in the
BBB complaint process improperly shift the burden from the BBB accredited business (Amazon) to us,
the complainant, and we object to this shift. Specifically, an accredited business is required to reply to a
complaint promptly and in good faith stating a detailed specific reason for its actions which is supported
by facts and evidence. To date, in this BBB complaint process (that has been going on for over a year)
Amazon has refused to provide a specific detailed reason with evidence and facts for closing and locking
us out of our Amazon seller account and confiscating $200,000 of our cash and our own patented
product in November 2023.
As to your first question: I would point out that Amazons funds disbursement does not address the
three times larger dollar loss at the time of our patented product that Amazon took from us. As to funds
disbursement appeals if you click on the link in Amazons communication you reference it leads to an
instruction which states in part: You may appeal your account deactivation by following the
instructions provided to you in the notice of account deactivation or in Seller Central. As we have
complained and explained over and over and over again in our BBB complaint herein Amazon
terminated our seller account and confiscated our money and product without providing us an exact
explanation for its actions against us. Its absolutely impossible to appeal, explain or defend against a
hidden, non-disclosed or nonexistent allegation. Amazon has used this same unethical procedure within
this BBB complaint as well where in violation of the BBB code of conduct for accredited businesses it has
continued to refuse to state an exact reason, with supporting proof, information and evidence for its
closing of our seller account and confiscation of our seller funds and of our patented product. The idea
that we or anyone could appeal an allegation that is unknown is nutty, unjust and shameful. Weve
never been able to present a defense to Amazon to any allegation as we have no clue what the
allegation is.
As to your second question: Regarding Amazons The Funds Disbursement Eligibility Policy: See the
answer to your first question above. As we have complained and explained over and over and over
again in our BBB complaint herein that Amazon terminated our seller account and confiscated our
money and product without providing us an exact explanation of the allegation. Its absolutely
impossible to appeal, explain or defend against hidden, non-disclosed or nonexistent allegation. And,
Amazon repeats the same misconduct within this BBB complaint. To date the BBB has not put a stop to
Amazons misconduct which has gone on now for over a year within the BBB complaint process. Weve
never been able to present a defense to any Amazon allegation as we have no clue what the allegation
is.
As to your third question: Attached are 2 notices of payment from Amazon by transfer scheduled for
11/17/2023 of money owed us of $1,083.11 and $7,979.14, but never paid to us by Amazon.
Beyond your 3 questions, Amazon has an obligation as an accredited business partner of the BBB to
provide us with a detailed explanation of its actions against us, provided timely and in good faith,

supported by documentation and evidence. We have complained to the BBB many times about
Amazons failure to so act and stated that the BBB should require Amazon to conform or remove its BBB
accreditation.
To help clarify this problem which so far the BBB seems to be overlooking I will provide you with a
hypothetical reply to complaint by Amazon that would likely comply with BBB accreditation standards
for business partners: First, let me say that selling violations by sellers are not secret and they are all
published on the internet. As an example, if a person were to go to ****** and type in the following
search terms a giant list of possible seller violations would appear: common amazon seller violations.
The same holds true for a ****** search of the following search terms where a giant list of websites
appears with lists of seller policies: amazon policies for sellers. In sum there is no possible Amazon
policy for sellers or violations that are not commonly and publically known but Amazon will not state
which one it alleges as to us. So far Amazon over the past year plus has repeatedly and totally refused
to state what violation they allege against us.
Hypothetical reply to a hypothetical BBB complaint against Amazon by a hypothetical seller as below:
We have reviewed this sellers BBB complaint and address it as follows: On January 1, 2025 we
received a complaint by email from a U.S. trademark holder, trademark registered with the *****, that
a product this seller was selling on Amazon infringed upon its trademark. On January 2, 2025 we
suspended the sellers related product listing (ASIN) and provided the seller with notice of the
complainants complaint and of the complainants name and email address and also asked this seller to
explain why the seller had not infringed upon the trademark in question (this notice was emailed to the
seller). On January 4, 2025 the seller replied to us by email with its explanation. After review of the
sellers reply and explanation, comparing it with the complainants complaint, on January 6, 2025 we
determined that the sellers product listing had infringed upon the complainants trademark rights and
we then deactivated the sellers account and gave the seller email notification of our action and decision
referencing the exact policy violation (violation of intellectual property rights trademark by selling
product using another persons trademark without permission) and explained the sellers right of
appeal.
After over one year in our case Amazon has absolutely stonewalled us and the BBB complaint process by
totally refusing to supply such a reply similar to the above hypothetical as they have no good faith
reason for closing our seller account and locking us out of it or for taking our funds and our own
patented products and for not providing us with a detailed explanation. Nor, has the BBB provided us
with any explanation why its enforcing the BBB rules for accredited businesses in regard to our
complaint as against Amazon.
Amazon is in clear, wanton and repeated violation of its obligations and duties to the BBB as a business
partner to respond to all complaints: promptly, in good faith, in a professional manner,
addressing all significant issues which includes evidence and documents in support of its response
and which explains why any relief sought cannot or should not be granted; and to do so in a way that
is reasonably expected. See BBB standards: *****************************************************************************************.

If the BBB is unwilling or unable to enforce its clear requirements as to Amazon by forcing it to reply to
our complaint in compliance with same, or by removing its BBB business partner accreditation, the BBB
should consider at least posting some kind of warning or notice to the public perhaps on its website as
follows:
Special Notice Regarding Complaints against Amazon:
The primary public benefit of the Better Business Bureau (BBB) is that it provides consumers with a
readily accessible platform to research and review businesses, allowing them to make informed
decisions about which companies to patronize based on complaint history and accreditation status,
ultimately promoting marketplace trust by highlighting businesses with ethical practices and warning
about potential scams; essentially acting as a consumer protection tool by offering a way to file
complaints and access information about a business's reputation.
BBB accredited businesses are required to reply to complaints filed on or off of the BBB
platformpromptly, in good faith, in a professional manner, addressing all significant issues which
includes evidence and documents in support of its response and which explains why any relief
sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB
standards: *****************************************************************************************.
However, Amazons own policies are incompatible with these above listed BBB standards. Amazon is
a BBB accredited business. Amazons own internal standards resultants in its belief that it need not
provide detailed explain with evidence for its actions in reply to complaints in accordance with BBB
standards if it does not want to. Its not uncommon for Amazon to totally refuse to comply with such
BBB required disclosure. There is no forum you can think of in the free world that would permit such
non-disclosure by Amazon (or of any other person or business) rather it would be in mediation,
arbitration, litigation or whatever. As a hypothetical imagine receiving a parking citation with a demand
for money that listed no specific identifiable violation of statute committed with time and place of the
alleged violation. In such circumstance, without those facts, youd have no ability to appeal the citation
and due process, equal protection would be impossible for you.
Ordinarily, the BBB would suspend the BBB accreditation of any such member business under these
circumstances. However, in this situation we simply warn you that you may be wasting your time by
filing a complaint with the BBB against Amazon as Amazon standards and the high standards of the BBB
are incompatible. Therefore, be advised as to complaints against Amazon with the BBB that the BBB
standards for accredited business partners do not apply as Amazon may treat them as optional.
In support of the above hypothetical BBB notice and of our own complaint:
Within this BBB complaint process on 06/13/2024 Amazon replied to our complaint and stated: Hello,
We have reviewed your account and decided that your Amazon seller account cannot be maintained.
Your account does not meet the requirements of the Amazon Services Business Solutions Agreement
Within this BBB complaint process on 08/28/2024 Amazon replied to our complaint and stated:
Following a thorough review, we have concluded that the actions taken with respect to the
"*************/*************" account were justified.

These statements by Amazon of 06/13/2024 and 08/28/2024 are mere conclusions and absolutely and
totally fail to comply with BBB standards for accredited businesses. Its profoundly disturbing that this
wanton misconduct by Amazon has been continuous from the beginning of our BBB complaint until to
date over a year later and we have complained to the BBB many times about it. These conclusions
provide absolutely no factual basis for us to know the specific allegation against us and thereby we have
absolutely no way to respond or defend against them.
Ask a small child to read the BBBs standards for accredited businesses and then to read the statements
by Amazon of 06/13/2024 and 08/28/2024 and then ask that small child if Amazon has complied. The
answer is no.
In sum, we again, as we have for over a year, request that the BBB demand and require Amazon to
immediately and totally comply with BBB standards for accredited businesses regarding our complaint
by a date certain or that the BBB revoke Amazons BBB accreditation.
Sincerely,
**** *******
*************

Business Response
Date: 02/14/2025
Hello,

We have reviewed the sellers account and we are unable to reinstate their selling privileges.

We are unable to provide information on our investigation methods.

Sincerely,
Amazon.com - Seller Performance
Business Response
Date: 02/26/2025
Hello
Advise the seller I transfer the case to the proper team
Business Response
Date: 02/28/2025
Hello,
We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.
Sincerely,
Amazon.com
Business Response
Date: 03/12/2025
Hello,
We have reviewed this sellers account and engaged an internal team. They will review and contact the seller via email according to their guidelines.
Sincerely,
Amazon.com
Business Response
Date: 03/21/2025
Hello,

We have reviewed this account and the information provided. We have determined that this seller may not sell on Amazon as their account may have been used to engage in fraud or other illegal activity.

Due to the proprietary nature of our business, we do not provide details on our investigation methods.

Sincerely,
Amazon.com - Seller Performance
Business Response
Date: 03/30/2025
Hello,

While we appreciate the customers interest, we are unable to provide information on our investigation methods.

After a thorough review of their account and all of the information that they have provided, we cannot reverse the decision as per our policy.

For more information on this policy, the customer can search for Your Account Conditions of Use on the Amazon shopping website.

Sincerely,

Amazon Seller Performance
Amazon.com
Business Response
Date: 04/07/2025
Hello,

After completing our investigation, we determined that the Amazon seller account has been used to engage in misleading, fraudulent, or illegal activity. This activity ***** our customers, other selling partners,and our store, that's why the funds in the account won't be disbursed to the seller.

Given the proprietary nature of our business, we don't share details on our investigation methods.

For more information on this policy, review our "Funds Disbursement Eligibility Policy":
******************************************************************************************
Customer Answer
Date: 04/12/2025

Complaint: ********

I am rejecting this response because:
Here Amazon states alternative "conclusions" where the reader is expected to blindly pick one and thereby it's clear that Amazon provides no clue in reply to our BBB complaint as to its misconduct against our company.  As to our BBB complaint herein Amazon is in clear, wanton and repeated violation of its obligations and duties to the BBB as a business partner to respond to all complaints on or off of the BBB complaint platform:promptly, in good faith, in a professional manner, addressing all significant issues which includes evidence and documents in support of its response and which explains why any relief sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB standards: ***********************************************************************************************; By its repeated failure over the past year plus to comply with BBB standards in reply to our BBB complaint the BBB should without question revoke Amazon's BBB accreditation.
Sincerely,

**** *******
Business Response
Date: 05/03/2025
We are in receipt of your additional outreach regarding BBB complaint no. ********. Amazon records confirm that we last responded to this matter on March 21, 2025. Additionally, Amazons outside counsel recently sent further response directly to claimant **** ******* on April 29, 2025, attached hereto.

It remains Amazons position that the enforcement and funds decisions were appropriate and made in accordance with the parties agreement, the Amazon Services Business Solutions Agreement and related policies, and that Mr. ******** complaint should be dismissed. Further, Amazon declines the invitation to participate in mediation with the claimant and BBB. Per the parties agreement, any seller dispute with Amazon shall be resolved by binding arbitration with the ********************************* See id. at sec. 18 Miscellaneous. Amazon reminded claimant of this provision in its April 29, 2025 correspondence.

Please let us know if you have additional questions that Amazon can address.

Thank you,

Customer Answer
Date: 05/10/2025
Complaint: ********

I am rejecting this response because:

Amazons response to our complaint no. ******** is in complete violation of its obligation to the BBB as an accredited BBB business. Amazon states a mere "conclusion" that its aggression against us is in compliance with Amazons seller agreement but Amazon provides no clue in its reply as to what specific misconduct is alleged against us or what evidence it has of same and by this glaring omission it violates its BBB obligations in replying to our BBB complaint. Thereby the reader has no clue whatsoever as to what misconduct Amazon is alleging or what factual basis is alleged. Also thereby, Amazon offering a mere conclusion, we have no clue how to defend our business and that is unfair and unjust. Also in wanton violation of its BBB obligation Amazon states that it will not participate in the invitationto mediate where the BBB absolutely requires accredited businesses to: 2.Participate in mediation, arbitration, or other dispute resolution services as requested by BBB. (See BBB standards link below). And Amazon falsely assertsthat according to its seller agreement that any dispute will be resolved by arbitration. By this falsehood Amazon violates its obligation to the BBB: 3. Tell the Truth (See BBB standards link below). Read it and youll see that Amazons seller agreement does not prohibit settlements, complaints and resolutions, mediation,etc. and if it did prohibit same Amazon should absolutely not be a BBB accredited business as the BBB requires accredited businesses to fully and specifically answer BBB complaints and engage in mediation, etc. Contrary to its falsehood, the truth is that Amazon is constantly engaged in complaint resolutions with sellers that have nothing to do with arbitration. As Amazon will not answer our BBB complaint according to BBB standards its clearly acting inconsistently with its BBB obligations and its BBB business partner accreditation must be terminated. The BBB is a public watchdog protecting the consumer and a big part of that is the BBB publishing of BBB complaints where the public reads them and believes those complaint processes where conducted in accordance to BBB standards. If BBB complaints are not conducted and resolved in accordance with BBB standards the public is deceived and public confidence in the BBB complaint process is destroyed.

Amazon confiscated $200,000 of our money and of our own patented products without giving us a specific understandable specific stated reason with evidence and that is wrong. There is no complaint, dispute, resolution or litigation process you can think of where such non-disclosure of specific allegation without supporting evidence is permitted under any circumstance as that kind of misconduct is reserved for third world countries. Accordingly,Amazon getting away with such misconduct as is going on within this BBB complaint process herein is reprehensible and in complete conflict with BBB standards for BBB accredited businesses.

As to our BBB complaint herein, Amazon is in clear,wanton and repeated violation of its obligations and duties to the BBB as a business partner to respond to all complaints on or off of the BBB complaint platform: promptly, in good faith, in a professional manner, addressing all significant issues which includes evidence and documents in support of its response and which explains why any relief sought cannot or should not be granted; and to do so in a way that is reasonably expected. See BBB standards:***********************************************************************************************;
By its repeated failure over the past year plus to comply with BBB standards in reply to our BBB complaint the BBB should without question revoke Amazon's BBB accreditation.

**** *******
*************
*********************************************************
*****************************
********************************
Initial Complaint
Date:12/19/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon is not refunding me on multiple items and they are requesting outrageous private information (such as my drivers license id) from me just to get my refund. I dont want to jump through hoops when theyre advertising that returns are free. Also they said theres suspicious activity on my account but wont tell me what it is.
Business Response
Date: 12/21/2023
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience caused regarding refund for the order.

I see our team have noticed abnormal activity on your account hence we need to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

I request you to please share the requested details by visiting the secured link shared on your registered email id. Once we receive it and verify the details, our team will be able to help you further. Rest assured, all personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

If you do not get the updates after 3 business days of uploading the document, please contact us through chat or call for further help.

I appreciate your cooperation.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 12/21/2023

Complaint: 21033111

I am rejecting this response because:
you stated that there is abnormal activity but will not disclose what the activity is.
I have questions for you:
Is it legal for Amazon to accept a returned product and keep the money?
shoulnt Amazon be obligated to disclose the refund requirements before any purchase transaction?
what abnormal activity have you noticed?

Sincerely,

******************************
Customer Answer
Date: 12/28/2023
One of the Amazon special services representatives assured me they do not need my ID for refunds. But I received another email from a different rep stating otherwise and requesting my ID still. The special service rep said hackers got a hold of their system. This is even more of a reason that I do not trust uploading my personal info to their system. I am assuming that no ID will be needed for refunds going forward. If so I will make another complaint with BBB and other sources.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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