Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,214 total complaints in the last 3 years.
21,807 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an item on Nov 26 2023 and received it on Dec 4 2023. I decided to send it back due to fraudulent Black Friday pricing. I requested return on Dec 11 2023 and dropped off at *** facility same day. The item was received by Amazon, with proof of delivery on Dec 19 2023. When I saw it was delivered to Amazon, and noticed they haven't show it received, I called. I was told that without submitting my legal identification, I would not receive a refund. I stated that was fine, just send back the item i purchased. I was told that wasnt an option I was an Amazon customer since 2006. I provided identification and was then told to wait and contact them at a later date if I still wanted a refund. As of Dec 23 2023, Amazon still hasn't updated receiving package or refunded my purchase. I have paid for item including CA tax and Amazon has the item and is refusing refund in a timely manner. While also requiring personal information only after the item was in their possession with no recourse for my refund. In short, Amazon has stolen over $150 from me at this time
Business Response
Date: 01/09/2024
Hello *****,

I'm Srilaxmi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your returned item on order ending with #****. It is certainly not what we expect our customers to go through.

For certain orders, Our Specialist team requires a government issued identity proof to investigate and issue a refund.

Please rest assured that any information provided by you, is handled according to our Privacy policy.

Upon reviewing the order details , I see that a refund of $150.15 is issued successfully on Tuesday, December 26, 2023 for item :"YETI Lowlands Blanket, Multi-Use Blanket with Travel Bag, Alpine Yellow"

The refund should be reflected on your card/account by this time.

You can view details of the completed refund on your Amazon.com account:

**********************************************************************************.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards ,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ebike from Amazon Order #***-8101093-0217803 and was cancelled today due to late delivery (per Amazons' excused). The items shows that was picked up by CEVA and schedule to deliver on Dec 27, 2023. I feel being cheated by Amazon by two reasons:1. They try to low item price but do not want to deliver (this item was sold and ship by Amazon). I called Amazon CS: they claimed that the vendor does give them the item ( Items shipped per Amazon website)2. I used Amazon credit card to purchased item. I already paid with my own money. Now with the refund I have no choice to use Amazon credit card. Since I dont have any need to use Amazon credit card on anything.Other order ORDER # ***-8972334-7189811, was late on Delivery 3 times by Amazon never cancel and took me long time with phone call to able to cancel and I still also received Amazon Credit card credit for 187 dollar. I feel like I am being scam by Amazon stuck with more than 600 paid for Amazon credit card.My complain that Amazon has to honor the bike I purchase, whatever they do they have to deliver Rattan 750W Electric Bike for Adults 48V 13AH Removable ************************* Bikes LM/LF Pro Ebike 20" x 4.0 ***************** Bicycles with EXTRA BATTERY with the same price.Rattan ebike still available on Amazon website for sale with regular price, this is cheating with consumer.
Business Response
Date: 12/24/2023
Hello ****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that about the problem with your orders. It is certainly not what we expect our customers to go through.

Upon reviewing your account and order details, I see a refund on both the orders is initiated successfully as orders are lost in transit.

1. Order ID: ******************* was refunded on December 22, 2023

2. Order ID: ******************* was refunded on December 21, 2023

The refund would ************** next 3-5 business days on your card/account.

As the orders are lost and refunded, it isn't an option resent or delivery the items.

I would request you to reorder the items from your end on Amazon.

I have forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/26/2023

Complaint: 21050484

I am rejecting this response because:
The bike was already shipped per Amazon website. I feel like being cheated by Amazon because the bike price back to normal price. It is their fault by not honor their sale and it is their responsible to reorder the product to replace lost late items after sale. Amazon can not suggest customer just reorder their cancel product because of their mistake by running late on delivery. I do not accept their refund and want Amazon to keep item on delivery schedule. If they feel their product running late they should reorder on their end. They can not just cancel without notice. UNLESS THIS PRODUCT DO NOT DISPLAY ON SALE BY AMAZON.

Sincerely,

***********************
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An order of 10 cosmetology mannequins was ordered from amazon.com for $432.90 on Sept 21, 2023 and set to arrive Sept 27, 2023. Order number is 113-5296995-4886639. It did not arrive and the website recommended to cancel the order and request a refund. Nothing has come through, refund or store credit. After contacting Amazon customer service several times, it ranged from they tried to resolve the problem to they did not try. Below is the timeline of the issue.By October 23, the package had not arrived and the order page recommended to cancel the order because it seems something happened during transit and request a refund. I did as such. The page changed, saying the refund will be processed after the return arrives.Up until Dec 7, I held faith and waited for return to arrive but the status never changed and no refund issued. First conversation with Amazon customer rep *** said that there was nothing they could do on their end but gave instructions to work it out with the seller Traininghead.From Dec ****, email conversations with Traininghead said that since Amazon fulfills their shipping, they have no information on logistics and were unable provide assistance but recommended that I return to Amazon help.Dec 11: I started another conversation with Amazon customer service and **** said they could help me with the refund. Asked for gift card or original payment and I responded original payment. The chat window became inactive after a few minutes and after restarting the chat, ******* joined and read the prior conversation. He said he successfully processed a full refund for the products and it will show up in 3-5 business days for $432.90. I received the email confirmation in a few minutes. Dec 23: There is still no refund on the card and another conversation with Amazon **************** rep ******* said that they did not see that a refund was issued on the order and they also did not see an option to issue a refund.
Business Response
Date: 12/25/2023
Hello **********,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I sincerely apologize for the inconvenience caused with orders.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

I've reviewed the order and see that 60 days passed from the purchase date. Unfortunately, due to the age of this order, reliable tracking information is no longer. Because of this, we won't be able to provide a replacement or refund for this order at this time.

In this case, I request you to contact your bank and dispute charges with them.

I would like to apologize once more that we have caused such inconvenience in these regards and I hope you understand that this was completely unintentional and Forgive us for the same.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

Our customer's satisfaction and their convenience is very important to us above all else, it's the foundation on which our company was built. Be assured that we'll continue working hard to ensure that you receive accurate service, and also to minimize the chances of anything like this occurring again.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Customer Answer
Date: 12/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I greatly appreciate the businesss reviewer for their time, assistance and clear response with this matter.

Sincerely,

*****************************
Initial Complaint
Date:12/23/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint about Delivery Issue with Amazon Order #***-7227772-9921022 Dear Better Business Bureau,I am writing to file a complaint against Amazon for a delivery issue that I have been facing. I purchased several items from Amazon with the order number #***-7227772-9921022. The items include:English Toffee Chocolate Gift - Chocolate Gift - Chocolate Assorted Toffee Bars - Holiday Toffee Candy Gift Box - Viennese Crunch Nougat Gift Basket - Birthday, Thank You, Sympathy Nautica mens Classic Fit Short Sleeve Dual Tipped Collar Polo Shirt, Noon Blue, Medium ** Brooklyn Botany ************************ 100% Pure and Natural Therapeutic ********************* ************** for Aromatherapy and Diffuser **** Fl Oz ******* IceFlow Fast Flow Bottle 24oz Polar GoveeLife ******************* Diffuser with *************** Control for *********** Bedroom, 300ml Quiet Cool Mist Aroma Diffuser with 2 Mist Modes, 24H Timer, Waterless Auto Off/Alarm Despite the order status showing as delivered today, I have not received the items. I was awake at 5:30 AM when the package supposedly arrived, and I have searched the whole premise. Additionally, I knocked on the doors of all my neighbors to check if the package was mistakenly delivered to them, but it was not.I have attempted to resolve this issue directly with Amazon, but my efforts have been unsuccessful. I find this situation highly unacceptable and unprofessional.I kindly request BBBs assistance in resolving this matter. I believe I am *********** receive the items I purchased or a refund as per Amazons delivery and refund policies. I hope this issue can be resolved promptly to ensure customer trust and satisfaction.Thank you for your attention to this matter.
Business Response
Date: 01/18/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry to know you haven't received the item in Order ending with 1022 while the tracking indicates that its delivered and you'd like to be refunded.

On checking, I see that you've disputed the charge, hence I request that you please reach out to your bank for any further updates on dispute.

In this case, we are not able to provide any further information apart from this.

We appreciate your understanding and hope to seeing you soon.

Regards,
*******
Amazon.com
*****************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint about Refund Issue with Amazon Order #***-4954869-5325044 Dear Better Business Bureau,I am writing to file a complaint against Amazon for a refund issue that I have been facing. I purchased a TUMI - Alpha 3 Slim Deluxe Portfolio Bag - Organizer Briefcase for Men and Women - Black from Amazon with the order number #***-4954869-5325044.After receiving the product, I decided to return it. I followed Amazons return procedures and sent the item back over two weeks ago. However, despite the return being processed, I have not yet received my refund.I have attempted to resolve this issue directly with Amazon, but my efforts have been unsuccessful. Amazon has refused to return my money, which I find highly unacceptable and unprofessional.I kindly request BBBs assistance in resolving this matter. I believe I am *********** a refund as per Amazons return and refund policies. I hope this issue can be resolved promptly to ensure customer trust and satisfaction.Thank you for your attention to this matter.
Business Response
Date: 12/24/2023
Hello ******,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with refund on your order #***-4954869-5325044. It is certainly not what we expect our customers to go through.

Upon reviewing your account and order details, I see that the return authorization was created and returned on Wednesday, December 13, 2023.

Once an item is returned, it can take up to 30 days to process the return and issue a refund.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Customer Answer
Date: 12/25/2023
Dear ********,
I appreciate your response, but I must express my growing frustration with this situation. It has been a considerable amount of time since I returned my items, and I have yet to receive my refund for order #***-4954869-5325044.
I understand that returns can take up to 30 days to process, but I did my due diligence by returning the items promptly on December 13, 2023. It is now well past that timeframe, and I am still without my refund.
This situation is causing me unnecessary stress and inconvenience. I have been patient, but I believe it is time to expedite this process. I respectfully request that my refund be processed as soon as possible.
I look forward to your prompt attention to this matter and an email confirmation once the refund has been issued.
Thank you for your understanding.
Sincerely, *******************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
December 20, 2023 $9.97 Amazon said they would offer this item for sale and that it is eligible for a return or replacement (see screen shot submission)Upon asking for a refund for the product Amazon says on their end it is NOT eligible and they hang up instead of helping me to reach a resolution. Order number 113-4436110-1124263 This item I advertised on their own website, which includes the available return policy.
Business Response
Date: 12/24/2023
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-4436110-1124263. It is certainly not what we expect our customers to go through.

To quickly resolve this for you, I can issue a gift card refund of $9.97 to your account which can be used against your next order with us.

The gift card refund will be issued instantly as soon as I receive confirmation from you.

Regarding the return eligibility of the item, I would request you click on the "Eligible for Refund or Replacement" on the item page to see more information.

We regret any misunderstanding and apologize for the inconvenience this has caused you.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction date was 12/19/23 Total amount was $47.96 but was charged $53.75 I was trying to order Christmas gifts from the Amazon liquidation sales. Everything went ok until I received an email with confirmation number when I clicked on the "contact us" button it gave me a email address as follows ********************* I immediately contacted Amazon to inform them of my situation. After being transferred a half a dozen times a customer service representative finally was able to figure out that the order was placed with amazon.*** I was then told that a full refund would be issued but only if I took it as a gift card. I agreed since it was for Christmas gifts anyways. The representative said refund would be issued in 2-4 hours, it's been 5 days and still nothing. I've contacted customer service on four different occasions since the 19th only for the customer service representatives tell me they are unable to locate the order and when I tell them to go back over previous conversation since it's all saved and recorded they transfer me to another department. Order number is ****************
Business Response
Date: 12/24/2023
Hello *****,

I'm ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that about the problem with your order #**************** and the incorrect information shared by our customer service team. It is certainly not what we expect our customers to go through.

Please rest assured that previous conversations will be reviewed and if your query wasn't handled efficiently, our colleague will be coached accordingly.

The email that you've received about order confirmation isn't from Amazon. For your protection, do not respond to it, and do not open any attachments or click any links it contains.

If you receive a suspicious email, you can report it by following the guidelines from our Help page: *************************************************************************************

If you responded to the email or visited a linked website but didn't provide any personal information (such as your login or password), your Amazon.com account information should still be safe. However, if you did respond or if you visited a forged website and entered your Amazon.com login and password (or any other personal information), we recommend that you update your Amazon.com password immediately by going to Your Account (*******************************************) and selecting "Login & Security." If you provided financial information, you may want to contact your bank or credit card provider.

Upon further review, it appears that your query is not related to Amazon or any of the services offered by Amazon or its affiliates.

Since this query has nothing to do with Amazon, we're unable to offer any insight.

I can only suggest you to reach out to concerned marketplace or their customer ******************** team for assistance with this query.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

Srilaxmi
Amazon.com
***********************************
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered this item on the 19th for my son for a Christmas gift. There was an issue with my card so I tried updating it through their website. I was unable to do so, so I contacted customer service. I spoke to the representative asking if the delivery date would remain the same. She promised me it would. It didnt, so I spoke with another representative who also assured me the delivery date would be changed. I updated my card information 3 different times for them to tell me it would take up to 24 hours to recharge my card it recharged my card finally yesterday, but no updates to shipping. Their customer service line has led me in circles with no answer and Im extremely frustrated that I have been lied to and they cant give me any real answers on why I was promised that and they cannot provide that. They offered me a free month of prime when all I wanted was answers and the package to be delivered today. Like I was promised. I shouldnt have to deal with being led in circles for answers and lied to due to their website not working properly and their customer service employees lying to me.
Business Response
Date: 12/24/2023
Hello ***************************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the issues with the delay in delivery of the order #***-7440696-7683465.

Upon reviewing I see that this item shipped on 23rd and will be delivered to you by early 25th or late 24th. Moreover, I'd like to apologize for the inconvenience caused to you regarding this delivery.

To make up for the inconvenience I see that our team has issued a prime refund for the month for $16.49 to your payment method.

However, we won't be able to provide any further information apart from this.

I appreciate your patience! Have a great week ahead!
Regards,
****************
Initial Complaint
Date:12/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought few few items on amazon .Us...One was missing said delivered...Others came defect..A shoes..A ginger bread house..N a body wash..The house came in only the maufactuer box..No additional saftey package..So it came crumbled inside..N the box was damped as it delivered late the night .An was left outside on pourch until morning.Body wash was leaking .Shoes look worn..Etc...But amazon waited until i asked for a refund to say that my account had abonormal activities and needs a ID CARD...Why wait till that time to notfiy me of my account behavior ?Why do i need a id...When i purchased they didnt meed my id to verfiy my account or credit card so why ask for my ID CARD to refund?...I dont feel safe giving amazon or any site my ID CARD.. But all agents keep saying ID CARD or no help.....and that was it.Im also not sure if i can get pics if these items as im no longer in that state an left those stuff as they were no good in apartment ..Not sure if they got thrown out by home owner..
Business Response
Date: 12/24/2023
Hello ********************,

I am ******* from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order. I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!
Regards,
****************
Customer Answer
Date: 01/02/2024
I'm not satisfied... I reached out to bbb.org for help and got the same result where Amazon replied to bbb.org saying I still need to provided I'd ..for replace ment or refund...I got refunded for a item from the same account ..days later for an item I orded the same time with these ones that I'm having issues with.. so how is it I didn't need an ID FOR THAT refund ..but I need for others....ITS THE SAME ACCOUNT!
This is unfair an a scam...PLEASE ASK AMAZON TO REFUND I DONT WANT A ANY ITEMS BACK JUST GIVE ME MY HARD OWN MONEY PLEASE
Initial Complaint
Date:12/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon Order# - 114-2859106-3269025 I pre-ordered and item that was advised to me by Amazon via email and online support that my item would be delivered to my on Dec 21, Date has come and gone and No item, When I contact Amazon CS I keep getting the run around, Tracking shows that my package was at my local distribution center and item was placed on the delivery truck then nothing.2 dys later after reaching back out to Amazon I was then advised that the item got damage on the delivery truck.Replacement item should have been over night - It wasn't Amazon CS should have been clear with me on the issue - They were not.My time was wasted by amazon for 2 dys - I need to be compensated.Item need to be delivered - ASAP.
Business Response
Date: 12/24/2023
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with the order.

I would like to inform you that the shipment with the item Transformers Toys was delayed in transit. However, please Wednesday, December 27, 2023 before we can take appropriate action.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 12/27/2023

Complaint: 21049962

I am rejecting this response because: Item still has not received by me.as I have stated in the beginng a replacement should have been sent right then, no reason to have waited.
Due date is here and still in item.
please send replacement and credit my account for the mount of the item because Amazon wasted my time.

Sincerely,

*****************************************
Business Response
Date: 01/17/2024
Hello ******,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you had with the order.

I've checked and see that the replacement order has been delivered on Sunday, December 31, 2023. I hope this helps!

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************

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