Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,593 total complaints in the last 3 years.
22,059 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon send me ***************************************************************************************************************************************************** card to get refunded . So they are refusing refund and they said they wont refund anything for the time being. They are very suspicious emails its exactly what A-Z policy says to look out which are in my emails. They are doing this for $26 I have reached out to them several times through phone and chat. Its making me really uncomfortable it seems like their harassing me.
Business Response
Date: 01/02/2024
Hello *********,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/28/2024
They did finally issue me a refund thank you for checking. But heres another one from them. They cant locate an item that I return They are refusing to investigate it until I provide my ID card. *** talked to associates ***** about a week and a half ago through a chat and they Told me to bring up the concern again the earliest day would be January 20 After So that way they could help me out. I call them on the phone today they decide that they want my identification card. So its just an ongoing issue. I would be better reached at ********************** Sorry for the delay for my message. I really appreciate yall
Business Response
Date: 02/06/2024
Hello *********,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for letting us know that you receive refund for one of the order.

Regarding the other item that you returned:

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. For certain orders, our Specialist team requires a government issued identity proof to investigate the orders. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Made an order for several items on December 6th, some were supposedly delivered on the 10th, but I never got any of the things Amazon said were delivered, and I wasn't even informed that anything had been delivered that day until much later. By that time, when I got home, none of the packages were there. I had explicit instructions for delivery drivers to follow, none of which they did, and now Amazon is playing games and refusing to refund my Amazon credit card, resulting in accrued interest. I've submitted 2 separate police reports, and contacted support multiple times, but they still refuse to refund. The police will not investigate, because the total value of the items is under $950, so it's just a misdemeanor in my state. I'm including the interest that's been added because of this
Business Response
Date: 01/02/2024
Hello,

I'******************* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for any inconvenience caused.

I understand you haven't received the items even though the tracking shows delivered. I see you've already submitted a police report and our concerned teams are working on it. You can expect a reply from them within 3-5 business days.

Thanks for your understanding.

Regards,
*********************
Customer Answer
Date: 01/02/2024

Complaint: 21073747

I am rejecting this response because: this is not a response regarding any sort of resolution, particularly since Amazon was made aware of this situation over 3 weeks ago.

Sincerely,

*****************************
Customer Answer
Date: 01/05/2024
Amazon has refused to refund the purchases that were stolen, so I've had to go through my credit card company. I don't think Amazon will be following up on your site, given how they responded to me externally.
Business Response
Date: 01/11/2024
Hello,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I completely understand your concern about the refund for your recent order.

I've checked with our account specialist team and confirm that the police report which you submitted was invalid. I'd request you to submit a valid police report. We won't be able to take any action unless you share the valid police report.

Thanks for your understanding.
Customer Answer
Date: 01/11/2024

Complaint: 21073747

I am rejecting this response because: the company refuses to accept the completed police report as valid despite it being confirmed and accepted by the ***** I don't appreciate my time being wasted.

Sincerely,

*****************************
Initial Complaint
Date:12/31/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been blocked by Amazon for posting customer reviews. I have been a loyal and honest customer on ********************** for many years, and I have never violated any of Amazon's policies. However, few days back I I noticed that my ability to post customer reviews was restricted without any explanation. I have reviewed Amazon's Community Guidelines and Review Policies, and I am confident that my reviews comply with the stated rules.They are not letting me or my family members to post reviews. my email is *************************** my new family member id is ***************************** WE both are getting same error. have attempted to resolve this issue by contacting Amazon customer support through [email ************************** few days back , but the matter remains unresolved. I have not received a satisfactory explanation for the restriction, and I am concerned that my account *** have been flagged erroneously. I am a new mother and sharing honest customer reviews gives me joy that I am helping other mothers and everything i purchase.I kindly request the Better Business Bureau to intervene and assist in resolving this matter promptly. I seek the following:A thorough review of my Amazon account activity to confirm that I have not engaged in any suspicious or prohibited behavior.Reinstatement of my ability to post customer reviews on ****************************** on the reason behind the restriction, if any, and guidance on how to prevent such issues in the future. appreciate your prompt attention to this matter and look forward to a fair resolution. Please feel free to contact me via email ( ************************** if additional information is required.
Business Response
Date: 01/04/2024
Hello ******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

We've checked and see that currently there is no ban on your account, you can submit your reviews.

If you are still unable to submit review, please forward the screenshot of the error messages and the **** number which you are trying to review, so that we can look into it.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/05/2024

Complaint: 21073706

I am rejecting this response because:
its not true that i am not banned because If I am not banned then why am I not able to review anything? Whenever I try to post a review, it does not go live and gives me this message
We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email ***************************************. I got the email to that edit your review but it does not let me edit and gives this message simply. I'm giving you asin number for both my and my family members' account reviews which are getting these errors.amazon account email ****************************

Below is the **** number of one of the products for which I got this error.
****: B0CGYQPCLC
Product Name: Hinine 7" HD Double Din Car Stereo with 720H Backup Camera, Portable Apple CarPlay Wireless Touch Screen Android Auto Automatic Multimedia Player with Mirror Link/Siri/Bluetooth/Navigation Screen

Along with the error message I also got this email. When I try to edit and resubmit the review I get the same error I mentioned above. My Husband is also getting the same error when he tries to post a review. His email id shyam.sunder ************** and **** number for which he is getting the error is : B0CLM9M77C
Please edit and resubmit your review

Hello ****** *****,

We couldn't post your review because it doesn't meet our community guidelines.

Please edit and resubmit your review. Before you do, make sure it meets all of our guidelines.

Sincerely,

******************
Business Response
Date: 01/10/2024
Hello ******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

We couldnt accept a review for Hinine 7" HD Double Din Car Stereo because we detected unusual review behavior on this product.

To protect customers, when we identify unusual reviewing behavior, we may place limits on product reviews, including limiting reviews to verified purchasers. "Verified Purchase" means the reviewer purchased the item from an Amazon store and paid a price available to most Amazon store shoppers.

We continuously monitor and re-evaluate our review limitations to ensure a trustworthy shopping experience for customers.

For more details, please see our Community Guidelines:

***********************************************

For more information about Verified Purchase reviews:

ttps://www.amazon.com/gp/help/customer/display.html?nodeId=****************

As for the other account that can not review, for privacy and security reasons, we can only provide info about an account when contacted from that account.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a ** on Nov 27th for $999, plus tax. On Dec 3rd I got an email from Amazon saying the seller had canceled due to a lack of inventory. However, I could see there was still inventory and that the seller had increased the price by $180, it was now $1179, plus tax. I reached out to Amazon on Dec 3rd and spoke to ******** via chat. I was told explicitly that I could replace the order and Amazon would refund me the price difference once the new ** arrived. Their exact words were, "I request you to place a new order and once the item is delivered to you, we will issue the price difference." I even asked the follow-up question, "How can I guarantee that I will get the price difference?" I was apprehensive about spending so much for a **. I was on a very tight budget since it was the holidays. ******** responded, "Please do not worry, we have all our chats saved and recorded by us. I will add a note on your account so you do not have to repeat yourself." With that assurance, I made the second purchase. (Order# ***-8602498-6789863) I'm sure you already know where this is going. I reached back out after receiving the ** (on Dec 28th) just as I was instructed to do. I was told over chat by several different agents that Amazon does not "price match" and I would not get a refund. They did not seem to care what ******** had said and continued to state they do not price match. I asked if they could see my chat with ******** and they said yes. I also called the Amazon support number and was told the same. How am I supposed to continue doing business with a corporation that will allow agents to lie to customers and refuse to make it right? $180 might not seem like a big deal, but to me it's huge. I would not have made the second purchase of the ** if I had not been told to do so by the Amazon rep. I feel helpless against this giant corporation.
Business Response
Date: 01/01/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-8602498-6789863. It is certainly not what we expect our customers to go through.

Please rest assured that all the conversations pertaining to this query will be reviewed.

If any incorrect information was provided, we'll see that appropriate actions are taken to ensure our colleagues are coached accordingly.

We strive to maintain low and competitive prices on everything we carry. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

You can choose to return the item for a full refund as the order is still within 30 days return window. You can re-order the item when it is available for a desirable price.

Once again, we apologise for the inconvenience and frustration this situation has caused you.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/08/2024

Complaint: 21073610

I am rejecting this response because: This has nothing to do with price matching. I didn't ask for a price match. I didn't expect a price match. This was the same vendor trying to sell me a **. Not a different one and I'm asking for the difference. It's clear the vendor rejected my order after I purchased it at the original fake and intentionally misleading "sales" price. Stating the reason was there was "no inventory." Immediately after receiving that I checked again and the ** was available, from the SAME vendor, for $180 more. Amazon allowing vendors to get away with intentionally false advertising and bait-and-switch tactics is bad enough. But then actively participating in them is too far. We have the full chat saved with Amazon, but the additional parts read:
Me: But it's the holiday season, not everyone has an extra $1000 in their account to spend while there is still a hold on their account. Can you give me the difference if I place the order right now, while still on the chat with you?
Amazon Rep ******************** the price difference can only be refunded once the item is delivered to you. We cannot take any actions on an order until the shipment is complete.
Me: So what will the difference amount refunded to me be?
Amazon Rep (********): Item Price: $999.99 - Current Item Price- $1,179.99. Price difference= $180
So, rather conveniently in retrospect for Amazon and the Vendor, nothing could be done until they already had my money in hand and the item was on its way. The main problems created by this situation are: 1. How am I suppose to ever trust a vendor for any larger purchases I may want to make in the future and 2. I cannot trust Amazon's support. Even now, the most recent message through the BBB stating I would get a refund if I returned the ** is questionable. They could just as easily come back and say, "sorry this sale was final" for any reason they choose and not refund me, or only partially refund me. I would literally take the exact steps I'm taking now, showing the chat, and would apparently run into a wall I have no hope of getting over.
The $180 refund I was promised by Amazon, multiple times, is still about the money. But it's also about a reassurance that Amazon not only cares about bad actors using their platform to mislead consumers, but more importantly that Amazon is not actively working with them, and for them, to perpetrate to these harmful at best, illegal at worst, business tactics.
Please make this right.
Sincerely,

*****************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 27th, 2023 Amazon requested an upload of my ID to get refunded for an order I returned.
Business Response
Date: 01/01/2024
Hello ***,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I understand your concern to about submitting Government issued identification proof for refunds.

For certain orders, our Specialist team requires a government issued identity proof to investigate the orders.

Amazon takes all security-related matters very seriously and your account security is our top priority.

All personal information that you provide will be handled in accordance with our Privacy Notice. To review our Privacy Notice, go to "Amazon and Your Personal Information":

************************************************************************************

Kindly submit your identity proof to get your concern addressed.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:12/31/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Greetings!My concern is regarding the account deactivation. My name is ***** *********************. I am the owner of an Amazon selling account - ****************** LLC.The fact is that my selling account "****************** LLC" was deactivated due to being related to another account - ******** Ventures LLC. To reactivate my account, ********************** provided me with several options to address the issue. I need first reactivate the account associated with ******** Ventures LLC by submitting an appeal. I contacted the owner of the related account and asked for reinstatement of his account.Once the related account has been successfully reactivated, I need to submit an appeal to reactivate the current account, ****************** LLC.So, ******** Ventures LLC (related account) was reactivated on the 28th of December, 2023. I attached the notification of reinstatement from Amazon to prove my point.I followed the Amazon instructions: reactivate the related account and, after that, submit an appeal to reinstate my selling account.Please reactivate my account ****************** LLC.Sincerely,****************** LLC
Business Response
Date: 01/03/2024
Hello,

We have decided to reinstate this account and an email was sent to them informing them of this decision on 12/31/2023.

Thanks,
Amazon.com Seller Performance
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 4 Amazon Fire Tablets with the intention of purchasing 2 more. I have 6 children and called and chatted with tech support about overriding the limit of 4 children per household. This is an ongoing issue for many large families, including the tech support agent that I chatted with. Both told me that I have to change my children's accounts to teen accounts. This would change the parental controls and could expose them to unsafe activities, including the ability to shop online. It also requires me to confirm that they are over 13. This is a common issue for many large families and even the employees know about it. They should add the ability for Amazon support to add more children to an account, but should never tell people to enter false information about minors.
Business Response
Date: 01/02/2024
Hello *******,

I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I see that you aren't satisfied with the alternative provided to buy additional Fire tablets. I apologize for the inconvenience caused.
Thank you for your feedback and suggesting that we increase limit.
Customer feedback like yours is very important in helping us continue to improve our website and services.
We look forward to seeing you again soon.
Regards,

*******
Amazon.com
*****************************
Initial Complaint
Date:12/31/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 2 Thera gun mini massager pro and only received 1 the company is refusing to send me another Tera mini gun mini massager and is refusing to give credit I spent a lot of money to buy two of their products and only recieved 1.I would like what I ordered or a refund I use Amazon a lot and this is not right to not send me both products and then to keep my money I am a senior citizen and trying to deal with this has been hard and the presents I had bought for my two sons only 1 came and my other son was disappointed and Im out of my money please help me Thank you
Business Response
Date: 01/02/2024

c
Initial Complaint
Date:12/31/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ORDER PLACED December 12, 2023 TOTAL $125.46 ORDER PLACED December 10, 2023 TOTAL $127.18 I placed an order for several items on Amazon.com. Somehoe Amazon added the shipping as an address that doesn't exist and one that i don't. associate with the ppl that live at. Well the shipment came into three different deliveries. I got one of the delieveries because the *** driver knows me. He was the one that informed me of the address being wrong and he even said if it was a different driver i wouldn't have gotten my packages because they don't know who i am. The total amount that i am losing out on is $64.97 for order number ORDER # ***-2522694-7984222 Thats for the two smart watches on the order and the Sound Machine. This is unfair. I want my money back And the entire order ORDER PLACED December 10, 2023 TOTAL $127.18 SHIP TO *************************** ORDER # ***-1713945-3687469 Losing the entire amount of $127.18 due to this being an address that doesn't exist. I have talked with Amazon and customer service tries to give a refund, but it's always kicked out. With due to this being address that isn't even on my account or associated with me. I don't see how they can do this to someone. Especially this being christmas items. I am enclosing the emails showing them trying to refund me the money but then amazon I'm guessing supervisor, or something stops it. I do have more proof showing the refunds but im having issue with my email atm ******************** is my amazon email account The addresses these items were delivered to are *************************** **** ******************* <---Doesn't exist ********, ** *****-8948 ************* I just sent in proof they sent the packages to different address that aren't mine, i don't know why. **** ******************* ******** ** ***** is mine ************ is my phone number
Business Response
Date: 01/04/2024
Hello *******,

I'm Sandhya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

We looked into your orders and *** has confirmed the shipment you reported lost was delivered to you in good condition. As a result, we will not be issuing a replacement or a refund for contents of that shipment.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Customer Answer
Date: 01/04/2024

Complaint: 21073297

I am rejecting this response because: That isn't my address, those packages weren't delivered... Even the customer service agent knew they weren't thats why they were issuing a refund and y'all stopped it.. This isn't fair. .I didn't receive those items, and this is money i am losing that i can't afford to lose. I don't know how its said i received the items when i haven't.. If i had received them i wouldn't report that i didn't receive them if i had of... This is unfair on Amazon.. .I was promised the refund, y'all stopped it i didn't receive my order because the damned address doesn't even exist. One of my orders was tossed beside the road. The rug had to be cleaned, the iphone box was damaged but hey i got those and they work... These were christmas items. .No items, no money back. How is this fair... Y'all are supposed to be the best company to deal with but when ppl lose their packages we get treated like shit?
How can a person be promised a refund on something and y'all take it back?? Isn't that against policy??
Sincerely,

*****************************
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Day! I am filing this complaint because Amazon allowed unlawful activities against the product listings that were created on my account [ ******************** ]. ?The brand and manufacturer attribute of ASIN B0812FFGSC that was initially created on my account has been changed and amazon has authorized this change even though this product is produced by GummiMi brand and this brand is reflected on product label. If you check real images of the products you will see that they are manufactured and produced under the trademark GummiMi. ?Needless to say that incorrect attribute about the brand and manufacturer creates a confusion among customers. ?This product is well-known as GummiMi brand product that is why brand fellows will be deceived and will think that this product is a counterfeit which which is an incredible blow to reputation of GummiMi as a manufacturer. ?This brand error does obviously NOT relate to Amazon's well-knownmission is to be Earth's mostcustomer-centriccompany since the listing information about such crucial information as the products brand and manufacturer is INCORRECT. Is it a care about the positive customer experience? ?I guess this customer mislead is not something ******************** strive for. That is why I urge you to change the ***** and MANUFACTURER attribute to GummiMi as it should be. ?
Business Response
Date: 01/01/2024
Hello,

We have conducted a review and no violation has been identified on the reported ASIN.

Sincerely,

Amazon Seller Support.
Amazon.com
Customer Answer
Date: 01/04/2024

Complaint: 21073073

I am rejecting this response because: the team refuses the presence of a violation even though the violation if obvious legally and visually. I request a detailed investigation of this ASIN and issue.
Kindly check the official website of the product manufacturer GummiMi: ************************************************************ and you will see that even product label tells that this item is produced by GummiMi brand. Kindly check the full history of ASIN contributions and you will see that the brand attribute value was previously reflected as GummiMi and not YOUR *****.YOUR ***** is a product slogan and NOT a brand nor manufacturer. This is an absolute customer misleading that is why kindly correct the ***** and MANUFCATURER attribute to GummiMi.

Sincerely,

**********************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Amazon.com is BBB Accredited.