Business Profile

Ecommerce

Amazon.com

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,610 total complaints in the last 3 years.
22,046 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered on November 8, 2023 Order# ***-4843793-1233834 Your shipment 1Z0F26490304594910 We placed an order for 2 vanity black mirror and both items were delivered using a different tracking number. One of the item was not delivered. The *** tracking shows that item has been delivered to *********** ** and signed by Amazon on Tag.We contacted amazon customer service and provided the tracking history that shows on the *** website. The agent on the phone was very unhelpful and didn't look into the details provided. Ther have asked us to file police report in the state where item was delivered. We have filed the police report number :T23004394 but still unable to get credit back for the loss item. The cost of the item was $297 however, the amount of time and inconvenience caused by the unprofessional team members we would like to file a claim for *******
Business Response
Date: 01/02/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

We couldn't verify the details of the Police Report you provided. Police Credentials not authentic.

Therefore, we're unable to assist you any further in this matter. We would ask you to resolve the issues and reshare the Police Report with us.

In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:

- The delivery address regarding this incident.

- The items were delivered according to the carrier tracking.

- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.

- The date the report was created.

- The name of the police department.

Note that we will not be able to offer support on this delivery after 15-January-2024. Please ensure to get a Police Report and contact back before this time.

I request you to please reply to the email sent by our internal team with the above requested details and they will review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought several items from Amazon.com on November 8 and November 24, 2023. I was not happy with the items and returned them to Amazon. All items have been received by Amazon on 12/7 and 12/13/2023. I received emails from Amazon stating that "all returns complete" and "refunded." I tried to call and chat with them, about my refund, totally $247.08. First, they claimed that I had been refunded, however, my bank never received the refund; second when I called them again about the issue, they claimed that there had been suspicious activity on my account and that I have to send them my picture ID in order to receive the refund. This is not right. I pay a monthly fee to Amazon, and their service and customer are awful. This has been going since December 7, 2023. I tried calling again on 12/20 and 12/22 to no avail.
Business Response
Date: 01/02/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the orders placed on our website.

Upon reviewing I could not locate the order number in the complaint.

Here I request you to please reply to this email with the order number so that I can review this further for you.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024
All information about this order was provided to Amazon. Amazon has received the items back over a month ago. And they still refuse to refund me for the items. See attached,
Business Response
Date: 01/10/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our specialist team needs to verify your identity before we can consider your request for a refund or replacement. We may also request additional information before granting your request.

Amazon takes all security-related matters very seriously and your account security is our top priority. We have policies and security measures in place to ensure that your personal information remains secure.

Once submitted, our team will review and get back to you with an update on refund for the mentioned order.

I have also forwarded a relative feedback to our business team regarding your experience and they will be reviewing this further.

However, we won't be able to provide any further information apart from this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/11/2024

Complaint: 21081394

I am rejecting this response because: Amazon already received the returned items over a month ago. They asked me for my government issued ID and this information was forwarded to them. At this point, I have contacted the ************************ in my state and have also filed a complaint against Amazon for their unlawful practices.

Sincerely,

********************
Business Response
Date: 02/14/2024
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.
We received your email regarding your returns.We previously issued a refund of USD ***** to your account.We have now requested the remaining refund for $186.53 to your bank account. This refund should be posted in the next 5 business days. Please contact your card issuer for support in locating this refund.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Initial Complaint
Date:01/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an Ebike from a seller and the item was damaged (DOA). I started a return as the item was listed as a free return. When I asked for a shipping label, ******* (***********************) directed me to throw the item away completely and it would be refunded. Amazon has lied and said I never provided the needed information so they closed the A-Z claim. I have chatted, voice called and claim messaged. I am getting charged daily credit card interest for this item.
Customer Answer
Date: 01/05/2024
ORDER # 112-9230463-1029051

Business Response
Date: 01/10/2024
Hello,

A full refund for the claim amount was issued to the payment method used to place the order 112-9230463-1029051.

-- Refund Date: January 7, ****
-- Refund amount: $1,346.99

Sincerely,
Initial Complaint
Date:01/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was supposed to get a refund from Amazon months ago I have reached out to them several times received emails that my refund was processed and still haven't received my money this is a total scam I want my refund as mentioned in the email
Business Response
Date: 01/02/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I could see that our internal team has reviewed this and below is the response from them :

It appears that for order #***-6614692-7919457, our return center did not process the item in which the return was created for.

If you'd like to create a new return label you can do so on the order detail page in 'Your Orders.'

**************************************************************** ***-6614692-7919457

The return window for ***-6614692-7919457 expired . At this time, we're no longer able to accept the return of the correct item. Please see the following Help page for more information about returns and refunds:

************************************************************************************** ].

If you believe that it's incorrect, and that you did return Correct item, you're able appeal the decision. To appeal, please reply to the email you received advising you of the issue with your return. The specialist team will contact you within 3 days (72 hours) once your email is received.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 01/05/2024

Complaint: 21081356

I am rejecting this response because: I never received any response saying items were not received and if items weren't received why would they send me a message on November 7th 2023 saying that my refund was being processed this makes no sense I have been reaching out to the ceo an I have gotten no response Amazon is stealing from me and they told me to contact my bank and ask them to chargeback the purchase this is crazy

Sincerely,

********************
Initial Complaint
Date:01/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had originally purchased the black breville barista express from this company and our order total was $600.39. The item was purchased on 12/12. Order number 111-3278458-9504214. Upon receiving the item we decided that we wanted to return the product and exchange it for a silver color.I had called Amazon customer service and asked them if we could exchange the product and receive the product for the same price that we originally paid $600.39. I was told that for a one time occurrence that I could return the black barista Breville machine and order the silver Breville machine and that the company would give us an Amazon credit for the price difference. This was guaranteed by two Amazon customer service representatives on 12/26. I then returned the black Breville barista express and ordered the silver Breville barista express order number 114-5704331-3289005 $739.05. I then called Amazon customer service to obtain the ********************** credit and I was told that the two representatives had told me the incorrect information and that they were no longer able to provide a credit and that they do not provide price match and that I would not receive a credit of $138.66. I have already returned the item at the lower cost and purchased the silver Breville barista express at the higher cost. I could not afford the higher cost and I would have never done this in the first place if I wasnt able to get the price difference back. I cant get the returned product back either. I was misled and lied to by this company and their customer service team. The item was purchased on my partners account email ********************
Business Response
Date: 01/10/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them
:

" We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching.

To read more about our pricing, please visit our Help pages:

************************************************************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/10/2024

Complaint: 21081347

I am rejecting this response because it does not provide a solution to my original complaint.
I will highlight this portion of my original complaint: I was told that for a one time occurrence that I could return the black barista Breville machine and order the silver Breville machine and that Amazon would give us an Amazon credit for the price difference. This was guaranteed by two Amazon customer service representatives on 12/26.

I then called Amazon customer service to obtain the ********************** credit and I was told that the two Amazon representatives had told me the incorrect information and that they were no longer able to provide a credit and that they do not provide price match and that I would not receive a credit of $138.66.

I was told incorrect and misleading information from Amazon representatives, which was the reason I originally filed the complaint.
Sincerely,

***************************
Initial Complaint
Date:01/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a ****** pixel 6A from Amazon through a third party seller. The third party seller is backed by Amazon's A to z policy. Which that ensures that if something goes wrong, amazon would then find resolution and or compensate on behalf of the business. When I received the ****** Pixel 6a I immediately filed for a return. We decided to go with something different. My return was then approved from the third party seller and I sent it back with them a day of getting the postal service box tags in email. Once the company received the phone they said the phone was not the proper phone. They refunded me only and $20 from an almost $300 phone. I then wrote the company and called Amazon and let them know that that was unacceptable because with that being said it seemed as if I was just giving a company a phone and money and getting nothing in return. I have contacted Amazon and the third party company numerous times I have filed a better business bureau complaint against the company with no resolution. I have called Amazon tirelessly. I have contacted the A to z team tirelessly because in their policy it says wait at least 7 days for a resolution. My A to z complaint was filed November 4th. It is now January 1st 2024. And I still have yet to get a resolution or anything further. A company said that they would send me the phone back if I sent a prepaid label. I did. Now they are refusing to send it back until I was to pay back the $20 refund but they want the money through WhatsApp. I Refuse to pay through WhatsApp. I know nothing of the app and I bought the phone through Amazon so I only will pay through Amazon. Because they the company have insured me that everything must go through Amazon in order to produce a paper trail and to ensure everybody is held accountable. So two big businesses are in the gain meanwhile me the consumer is completely out everything a phone and or the money. As well as the additional money for the prepaid label that they admit to receive
Business Response
Date: 03/16/2024
Hello,

I am ***** from Amazon account service team. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB.

We received your email about order 112-4062217-0684221. We have researched this matter and confirmed that the dispute in question has been resolved in your favor.

Please contact your card issuer for more information about reimbursement for this purchase. In the future, file an A-to-z Guarantee claim to resolve any issues related to Amazon store purchases before contacting your card issuer. For more information, go to the "A-to-z Guarantee" section of our Help pages: (www.amazon.com/gp/help/customer/display.html/ref=*************/?nodeId=201889250)

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

*****
Customer Answer
Date: 03/16/2024

Complaint: 21081341

I am rejecting this response because:
This issue took place in November. And I DID file a A to Z complaint, it was NEVER followed up by Amazon. I called every other day when the "please allow 7 days for us to investigate" was past. I was always forwarded to a team in ***** and always asked to speak to a supervisor from the A to Z complaint team where they assured me it was being looked into and investigated but it never. Was. I filed this complaint with the BBB back in January it's now mid March. Not sure how this case is still active on the BBB. I did end up calling my ******************* to dispute charges. Because despite my efforts no effort was made from Amazon to correct an error their third party seller made. Always you hear "calls are being recorded for training and quality assurance" please listen back to the MONTHS of phone calls for information and proof that infact I did all I could and Amazon did nothing to resolve or to make a consumer feel good about purchasing or the company having the consumer back. Once I contacted my back they DID do an investigation and infact saw I was correct. And favored me, but it was not Amazon or any efforts they did to guarantee safe transaction or prompt service. Or even continuity were completion of their own processes

Sincerely,

***********************************
Initial Complaint
Date:01/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was charged for a prime membership that I canceled on 12/29. I have called Amazon and ****** since Amazon said it was paid through the playstore, I'm not sure how since my interactions have all been on Amazon's website. ****** shows nothing and Amazon says they can't help. One of them needs to be able to resolve this.
Business Response
Date: 01/02/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the prime membership on your account.

Upon reviewing I could see that the membership was obtained through ****** play store.

Here please be informed that memberships obtained through ****** Play can only be cancelled in ****** Play store.

Hence I request you to please contact them for further assistance on this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Initial Complaint
Date:01/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered 5 items totalling $2166 with $600 additional gift balance on December 28th 2023. Items ordered was 4 guitar cable and a guitar multi effects unit. Received order confirmation at 6:30pm a few minutes later which is normal. Then received at 6:33pm: We have detected unusual activity on your Amazon account, for this reason, we have temporarily placed it on hold and canceled any pending orders or subscriptions. I have dealt with this false flagging before so i go through the process of uploading my credit card statement. I have 3 credit cards on my account, ******************** want a statement from the wrong credit card. I send them the correct one which I used for the actual purchase. They deny the information saying it doesn't have last 4 digit info which it did. I do not even think they read it. They then required picture of credit card and ID, which I sent. they denied it again because it didn't have the statement from the credit card attached, which they only requested in the first email. I call amazon.ca on the phone and get a call center who can only request an appeal. They now send me another email to verify again but now they want my bank routing number, this had nothing to with my credit card as my credit card is not through my bank and through ************ I specify through another phone call that this info is irrelevant to the verification and they make another appeal and now i just get email telling me my account has been cancelled, yet I still was charged on my credit card for the 4 guitar cables which totalled $134.34. I also had $600 in gift balance that i now have no access to. I will be charging back the $134.34. They never charged me for the multi effects unit which is good since the amount would be significantly higher. I'm stuck in a loop with this company, and cant seem to get a hold of anybody higher in there chain like an account specialist on the phone. This is ridiculous. I just want my money back.
Business Response
Date: 01/29/2024
Hello,

We have reviewed the customers buyer account and require more information to complete our review.

We have requested the necessary information from the customer via email. We sent this request to their registered email address on 2024-01-29.

Sincerely,
********
Amazon.com
================
Initial Complaint
Date:01/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone hacked my checking account/credit card and tried to charge $200. I immediately disputed this fraudulent charge. Amazon retaliated by locking me out of my account. They are holding $50 in gift card money that I have no access to.I have twice submitted my drivers license and a debit card. They DEMAND billing statements.I have told them repeatedly that I no longer receive paper statements.I want my account reopened so I can access my money
Business Response
Date: 01/26/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing here since it is an account related concern I request you to please contact our customer support team through phone so that they can review and assist you further.

You can contact our customer support team using the following link:

*********************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************

Customer Answer
Date: 01/29/2024

Complaint: 21081178

I am rejecting this response because: I have never been able to make contact with anyone from Amazon either by phone or online. Furthermore, they have deleted all the fraudulent charges from me profile. I do have a copy that was sent to my credit card and those charges are still under dispute.

Sincerely,

*********************
Business Response
Date: 02/01/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding an order placed on our website.

Upon reviewing here as informed already since it is an account related concern I request you to please contact our customer support team through phone so that they can review and assist you further.

You can contact our customer support team using the following link:

*********************************************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 02/11/2024
This complaint was never resolved. When I screamed at Amazon, they deleted all the fraudulent charges and blocked my account. I still havent been able to log back in
Business Response
Date: 02/20/2024
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 01/11/2024.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.com
Customer Answer
Date: 02/20/2024

Complaint: 21081178

I am rejecting this response because:

Sincerely,

*********************

Amazon NEVER sent me anything to reclaim/reopen my account with them. I still can't get in.
Business Response
Date: 02/21/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding the unauthorized activity on your account.

Upon reviewing I can see that our internal team has worked on this and your account is now secured.

You would need to follow the instructions sent to the email registered to the account and you will be able to log in to the account.

If you are facing any issue while getting into the account I request you to contact our customer support team through phone and they will be able to review this further by helping you with the password assistance.

Since it is an account related concern the best way to resolve this would be over phone.

I request you to contact our customer support team using the below link :

*********************************************

You can also contact our customer support team through phone :

U.S. and ******: **************

International: **************

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 02/21/2024
Issue resolved. Im back on Amazon. But, I found a strange email address that had ordered over $2000 in gift cards. This Fraud was the kind of contention.
Customer Answer
Date: 02/21/2024
Issue resolved. Im back on Amazon. But, I found a strange email address that had ordered over $2000 in gift cards. This Fraud was the kind of contention.
Business Response
Date: 03/01/2024
Hello,

I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I've reviewed your email regarding your Amazon account.

Upon reviewing I can see that our internal team has reviewed this and below is the response from them ;

We have closed your Amazon.com account and canceled any pending orders.

We took these actions because our records show that an unauthorized person has signed into your account. For your security, the credit card information stored on your Amazon.com account cannot be accessed via our website and your full credit card number is not displayed in your account.

Due to repeated unauthorized access, your account cannot be reopened. To continue shopping in Amazon.com, we ask that you open a new account. Your order history and other features such as Wishlists cannot be transferred to your new account.

We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes and sending fraudulent emails that request account information (known as "phishing").

To learn more about safe online shopping, please visit our Security & Privacy page:

**************************************************************************

I request you to please reply to the email sent on Tuesday, February 27, 2024 at 5:02 AM with subject 'Your Amazon.com has been closed' for further information/review on this.

I hope this helps! Have a great week ahead!

Regards,

Vishal
Amazon.com
*****************************
Customer Answer
Date: 03/01/2024

Complaint: 21081178
It took them far too long to realize that my account had been compromised. This began in December 2023. My Apple card was hacked for over $3000 and I'm still fighting with ******* *****. *** told them repeatedly that one perpetrator was responsible for All the card fraud and they don't care.
Amazon doesn't have the capability to protect anyone's banking info and i doubt ***** doesnt give a ****.
Sincerely,

*********************
Initial Complaint
Date:01/01/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 31, 2023, I received my order for the ******* Travel Bidet from Amazon. It came in a large size bubble wrap envelope. As soon as I opened it, water fell on the floor. Then upon inspection, the package was opened and there was liquid inside. The box was wet as well. I have video showing details of how the package arrived. The video is stored on my Dropbox account and is available on upon request.I am appalled that Amazon would allow this type of packaging would be shipped.
Customer Answer
Date: 01/05/2024
Dear BBB,
At your request, the Amazon order that I am referring in the complaint is Amazon ORDER # 112-3219431-9645835.
I hope this helps. Thank you

Business Response
Date: 01/10/2024
Hello ******,

I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.

I am so sorry to hear of the issue you have shared with us that you have received a defective item "Brondell GoSpa Travel Bidet GS-70 Easy-to-use Portable Bidet with Convenient Nozzle Storage, Travel Bag, 400 ml Capacity, and Angled Nozzle Spray".

I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.

Upon checking I see that the refund of $9.75 has been issued to your original payment method on January 1, 2024. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.

You can view details of the completed refund on your Amazon.com account: **********************************************************************************

Thank you for your patience and understanding.
Regards,
Pratap
Customer Answer
Date: 01/10/2024

Complaint: 21081028
First, I want to thank the BBB for mediating but I am rejecting this response because Pratap from Amazon did not read the complaint. My issue was never about a refund.

Sincerely,

*********************
Customer Answer
Date: 01/10/2024
I do not understand what clarification the BBB needs. I've already said that I do not accept the business response.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Customer Answer

Amazon.com is BBB Accredited.