Complaints
This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 57,399 total complaints in the last 3 years.
- 21,711 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Someone hacked my checking account/credit card and tried to charge $200. I immediately disputed this fraudulent charge. Amazon retaliated by locking me out of my account. They are holding $50 in gift card money that I have no access to.I have twice submitted my drivers license and a debit card. They DEMAND billing statements.I have told them repeatedly that I no longer receive paper statements.I want my account reopened so I can access my moneyBusiness Response
Date: 01/26/2024
Hello,
I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed your email regarding an order placed on our website.
Upon reviewing here since it is an account related concern I request you to please contact our customer support team through phone so that they can review and assist you further.
You can contact our customer support team using the following link:
*********************************************
I hope this helps! Have a great week ahead!
Regards,
Vishal
Amazon.com
*****************************Customer Answer
Date: 01/29/2024
Complaint: 21081178
I am rejecting this response because: I have never been able to make contact with anyone from Amazon either by phone or online. Furthermore, they have deleted all the fraudulent charges from me profile. I do have a copy that was sent to my credit card and those charges are still under dispute.
Sincerely,
*********************Business Response
Date: 02/01/2024
Hello,
I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed your email regarding an order placed on our website.
Upon reviewing here as informed already since it is an account related concern I request you to please contact our customer support team through phone so that they can review and assist you further.
You can contact our customer support team using the following link:
*********************************************
I hope this helps! Have a great week ahead!
Regards,
Vishal
Amazon.com
*****************************Customer Answer
Date: 02/11/2024
This complaint was never resolved. When I screamed at Amazon, they deleted all the fraudulent charges and blocked my account. I still havent been able to log back in
Business Response
Date: 02/20/2024
Hello,
We have reviewed the customers buyer account and cleared the unauthorized activity from the account.
We have sent the necessary password reset guidance to the customer via email. We sent this information to their registered email address on 01/11/2024.
For more information on our privacy notice, the customer can search for Privacy Notice on the Amazon shopping website.
Sincerely,
Amazon.comCustomer Answer
Date: 02/20/2024
Complaint: 21081178
I am rejecting this response because:
Sincerely,
*********************Amazon NEVER sent me anything to reclaim/reopen my account with them. I still can't get in.
Business Response
Date: 02/21/2024
Hello,
I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed your email regarding the unauthorized activity on your account.
Upon reviewing I can see that our internal team has worked on this and your account is now secured.
You would need to follow the instructions sent to the email registered to the account and you will be able to log in to the account.
If you are facing any issue while getting into the account I request you to contact our customer support team through phone and they will be able to review this further by helping you with the password assistance.
Since it is an account related concern the best way to resolve this would be over phone.
I request you to contact our customer support team using the below link :
*********************************************
You can also contact our customer support team through phone :
U.S. and ******: **************
International: **************
I hope this helps! Have a great week ahead!
Regards,
Vishal
Amazon.com
*****************************Customer Answer
Date: 02/21/2024
Issue resolved. Im back on Amazon. But, I found a strange email address that had ordered over $2000 in gift cards. This Fraud was the kind of contention.
Customer Answer
Date: 02/21/2024
Issue resolved. Im back on Amazon. But, I found a strange email address that had ordered over $2000 in gift cards. This Fraud was the kind of contention.
Business Response
Date: 03/01/2024
Hello,
I am Vishal from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I've reviewed your email regarding your Amazon account.
Upon reviewing I can see that our internal team has reviewed this and below is the response from them ;
We have closed your Amazon.com account and canceled any pending orders.
We took these actions because our records show that an unauthorized person has signed into your account. For your security, the credit card information stored on your Amazon.com account cannot be accessed via our website and your full credit card number is not displayed in your account.
Due to repeated unauthorized access, your account cannot be reopened. To continue shopping in Amazon.com, we ask that you open a new account. Your order history and other features such as Wishlists cannot be transferred to your new account.
We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes and sending fraudulent emails that request account information (known as "phishing").
To learn more about safe online shopping, please visit our Security & Privacy page:
**************************************************************************
I request you to please reply to the email sent on Tuesday, February 27, 2024 at 5:02 AM with subject 'Your Amazon.com has been closed' for further information/review on this.
I hope this helps! Have a great week ahead!
Regards,
Vishal
Amazon.com
*****************************Customer Answer
Date: 03/01/2024
Complaint: 21081178
It took them far too long to realize that my account had been compromised. This began in December 2023. My Apple card was hacked for over $3000 and I'm still fighting with ******* *****. *** told them repeatedly that one perpetrator was responsible for All the card fraud and they don't care.
Amazon doesn't have the capability to protect anyone's banking info and i doubt ***** doesnt give a ****.
Sincerely,
*********************Initial Complaint
Date:01/01/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 31, 2023, I received my order for the ******* Travel Bidet from Amazon. It came in a large size bubble wrap envelope. As soon as I opened it, water fell on the floor. Then upon inspection, the package was opened and there was liquid inside. The box was wet as well. I have video showing details of how the package arrived. The video is stored on my Dropbox account and is available on upon request.I am appalled that Amazon would allow this type of packaging would be shipped.Customer Answer
Date: 01/05/2024
Dear BBB,
At your request, the Amazon order that I am referring in the complaint is Amazon ORDER # 112-3219431-9645835.
I hope this helps. Thank you
Business Response
Date: 01/10/2024
Hello ******,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am so sorry to hear of the issue you have shared with us that you have received a defective item "Brondell GoSpa Travel Bidet GS-70 Easy-to-use Portable Bidet with Convenient Nozzle Storage, Travel Bag, 400 ml Capacity, and Angled Nozzle Spray".
I've forwarded this feedback to the appropriate team for further review on it. That team will investigate and take action on this issue.
Upon checking I see that the refund of $9.75 has been issued to your original payment method on January 1, 2024. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
You can view details of the completed refund on your Amazon.com account: **********************************************************************************
Thank you for your patience and understanding.Regards,
Pratap
Customer Answer
Date: 01/10/2024
Complaint: 21081028First, I want to thank the BBB for mediating but I am rejecting this response because Pratap from Amazon did not read the complaint. My issue was never about a refund.
Sincerely,
*********************Customer Answer
Date: 01/10/2024
I do not understand what clarification the BBB needs. I've already said that I do not accept the business response.Initial Complaint
Date:01/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Amazon charged me for a replacement tablet and I wasn't supposed to be charged. Their associate said I did not have to return the old tablet and that I would not be charged. Even though I have provided Amazon with proof of that conversation they charged me anyway and refuse to refund my money. Their customer service is horrible and designed to keep you from getting a satisfactory resolution.Business Response
Date: 01/08/2024
Hello *****,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am so sorry to hear of the issue you have shared with us that you have been re-charged for All-new Amazon Fire HD 10 tablet - R.
I've issued the refund of $147.41 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
Thank you for your patience and understanding.Regards,
Pratap
Initial Complaint
Date:01/01/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to sell a camera and tablet. ********* ZS25 camera and ****** TB-X605F tablet. I have seller account and have sold items like this before, but the web site is not letting me list the items. I called support phone and they said they can't help me. I need help from them.Business Response
Date: 01/02/2024
Greetings from Amazon,
I understand that the Seller is contacting us regarding their request to sell the ********* ZS25 camera and ****** TB-X605F tablet.
I have reviewed their case logged *********************************************************************************
And cannot locate any Selling Partner Support case regarding their concern. Our Selling Partner Support team is available to offer all selling partners dedicated technical support and should be the first point of contact for addressing any questions or concerns related to their Amazon Selling Account.
They may reach out to our ***************** Partner Support team using the link below.
Selling Partner: ******************************************************
While we do understand that some of the processes can take some time, we must ask them to initiate contact with this channel for support before engaging to our team.Customer Answer
Date: 01/02/2024
Complaint: 21080964
I am rejecting this response because I did initially go to ************************************************************; However, it seemed to take me in an endless loop of help pages that didn't help me. I tried it again today and see away to contact an associate. I craeted case id *********** and will see if that helps resolve my issue. It used to be easier to contact an associate and get help. Their should simply be an email address and phone number for support.
**************************************************************************************************************************************************************************************************************
Sincerely,
*********************Business Response
Date: 01/08/2024
Greetings from Amazon Services,
Please advise the seller that on the *** Case ID *********** that they have opened, they were asked for the products details such as ASIN and a screenshot of the error message of their listing concern.Once the team receive the required information, we will be able to continue researching this matter.
Thank you for your time.Customer Answer
Date: 01/09/2024
Complaint: 21080964
I am rejecting this response because amazon hasn't resolved my complaint. They sendsme an email saying "Because we havent received a response from you, we assume that your issue is resolved". However, I was not able to respond to the case. There is no way to. Here is what their email said: "Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message." So I am unable to send a reply email. At bottom of their email it says: "To contact us again about this issue, please use the Contact Us form using the following link:
****************************************************************************************************************************I go to that link and there is no Contact Us form. Thus, I have no way of contacting them to let them know my case is not resolved. I am still unable to list my items because amazon has no "list item" link like it used to. Also, their customer service isn't as good as it used to be. It used to be a customer could call or email them directly to talk or email with a rep.
Sincerely,
*********************Customer Answer
Date: 01/10/2024
I already explained this. I don't know the ASINs. The products are black ********* ZS25 camera and ****** TB-X605F tablet. Amazon can easily find the listing for the ********* ZS25 camera. I cant find the listing for the ***X605F tablet. I dont know what happened to it. Can amazon find it? There is no error message. I am unable to list products because there is no sell itembutton. There needs to be a button in order to sell an item so that is the problem. I am attaching ********* ZS25 screenshots but there is error message or ASIN shown.
panasonic zs25 black
*******************************************************************************************************************************************************************************************************************************************************************Business Response
Date: 01/17/2024
Greetings from Amazon Services,
We understand that the Seller is contacting us regarding their request to sell the ********* ZS25 camera and ****** TB-X605F tablet.
We are able to locate the **** for ********* zs25 black according to the link that was provided by the selling partner.
Kindly advise the selling partner that they may create a listing for the **** B00ATE7W7G by following the below steps:
1. Login to Seller central
2. On the left hand side of the page click on "Catalog" > "Add a product"
3. On the search box, input **** B00ATE7W7G > Click "Search"
4. On the right side of the next page, choose the condition of the product that you would like to sell "New" or "Used" > Click "Sell this product"
5. Fill in all the attributes on the next page then click on "Save and finish".
They may do the same process for ****** TB-X605F tablet once they were able to locate the corresponding **** for the product that they have.Customer Answer
Date: 01/25/2024
I didn't notice the previous response from the business but now I t see it. I would still like to respond and proceed with the complaint process. I was able to follow the steps in their latest email to list my ********* ZS25 camera for sale. Does this mean I have to find ASIN of any product I want to sell? How do I do that? Are these sellling steps explained anywhere on their web site?Business Response
Date: 01/30/2024
Greetings from Amazon Services,
We understand that the Seller is contacting us regarding their request to sell the ********* ZS25 camera and ****** TB-X605F tablet.
In order to list ****** TB-X605F tablet you need to follow same process as you did for ********* ZS25 camera, once you were able to locate the corresponding ASIN for the product that you have.
To create a listing for ****** TB-X605F tablet please follow the below steps:
1. Login to Seller central
2. On the left hand side of the page click on "Catalog" > "Add a product"
3. On the search box, input similar ASIN > Click "Search"
4. On the right side of the next page, choose the condition of the product that you would like to sell "New" or "Used" > Click "Sell this product"
5. Fill in all the attributes on the next page then click on "Save and finish".
You can refer the below help page links for more information on Add product: **********************************************************************************
Customer Answer
Date: 01/30/2024
Complaint: 21080964
I am rejecting this response because I sold the ****** tablet on **** so no longer need to create amazon listing. I understand the 5 step process amazon gave me to list products. However, amazon has not responded to the other parts of my complaint which are:
1) how can I list products when I don't know ASIN? It used to be a seller simply had to find the amazon ad for a product and then click the "have one to sell" button. Why did amazon remove the sell buttons? That was a better way to sell items than trying to find ASIN.
2) I was unable to respond to amazon when I created a case with them. Their reply said click on link to respond but it didn't work. How are customers supposed to resolve cases when they can't respond?
3) Why can't customers email or call amazon with support questions? They used to offer phone and email support. They should still do that.
*****
Sincerely,
*********************Business Response
Date: 02/01/2024
Hello from Amazon.com,
In order to list ****** TB-X605F tablet you need to follow same process as you did for ********* ZS25 camera.
Once you were able to locate the corresponding ASIN for the product that you have.
To create a listing for ****** TB-X605F tablet please follow the below steps:
1. Login to Seller central
2. On the left hand side of the page click on "Catalog" > "Add a product"
3. On the search box, input ASIN B00ATE7W7G > Click "Search"
4. On the right side of the next page, choose the condition of the product that you would like to sell "New" or "Used" > Click "Sell this product"5. Fill in all the attributes on the next page then click on "Save and finish". You can refer the below help page links for more information on Add product:
**********************************************************************************
Having said that, our team has contacted via Case ID "***********" If you have further concern requesting you to followup on the same.
Customer Answer
Date: 02/02/2024
Complaint: 21080964
I am rejecting this response because amazon is simply repeating their instructions to me about how to sell the ****** tablet. As I said in my Jan 30 response, I sold the ****** tablet on **** so no longer need to create amazon listing. I understand the 5 step process amazon gave me to list products. However, amazon has not responded to the other parts of my complaint which are:1) how can I list products when I don't know ASIN? It used to be a seller simply had to find the amazon ad for a product and then click the "have one to sell" button. Why did amazon remove the sell buttons? That was a better way to sell items than trying to find ASIN.
2) I was unable to respond to amazon when I created a case with them. Their reply said click on link to respond but it didn't work. How are customers supposed to resolve cases when they can't respond?
3) Why can't customers email or call amazon with support questions? They used to offer phone and email support. They should still do that.
Sincerely,
*********************Business Response
Date: 02/05/2024
Hello from Amazon.com,
To successfully list the ****** TB-X605F tablet, you must follow the exact procedure you followed for listing the ********* ZS25 camera.
To create a listing for ****** TB-X605F tablet please follow the below steps:
1. Login to Seller central
2. On the left hand side of the page click on "Catalog" > "Add a product"
3. On the search box, input ASIN B00ATE7W7G > Click "Search"
4. On the right side of the next page, choose the condition of the product that you would like to sell "New" or "Used" > Click "Sell this product" 5. Fill in all the attributes on the next page then click on "Save and finish". You can refer the below help page links for more information on Add product:
**********************************************************************************
Please be aware that you can locate the product's ASIN in the *** (website address bar). Take, for instance, the following example with ASIN B00ATE7W7G:
**********************************************************************************************************Our team has reached out to you with Case ID ***********. If you have further concerns we request you to followup on the same.
Customer Answer
Date: 02/06/2024
Complaint: 21080964
I am rejecting this response because amazon keeps telling me who to successfully list the ****** TB-X605F tablet but as I expalined I understand how to do that now. I sold it and no longer have a complaint about that. My complaint is about other related problems.1) Amazon says I can locate product ASIN in the *** but I am not seeing that. For example, I want to sell Netgear Nighthawk X6S router but in the *** I don't see ASIN. Where is it?
***************************************************************************************************************************************************************************************************************************************************************************************************************************************************
2) I was unable to respond to amazon when I created a case with them. Their reply said click on link to respond but it didn't work. How are customers supposed to resolve cases when they can't respond?
3) Why can't customers email or call amazon with support questions? They used to offer phone and email support. They should still do that.
Sincerely,
*********************Business Response
Date: 02/14/2024
Hello from Amazon.com,
To successfully list the ****** TB-X605F tablet, you must follow the exact procedure you followed for listing the ********* ZS25 camera.
To create a listing for ****** TB-X605F tablet please follow the below steps:
1. Login to Seller central
2. On the left hand side of the page click on "Catalog" > "Add a product"
3. On the search box, input ASIN B00ATE7W7G > Click "Search"
4. On the right side of the next page, choose the condition of the product that you would like to sell "New" or "Used" > Click "Sell this product" 5. Fill in all the attributes on the next page then click on "Save and finish". You can refer the below help page links for more information on Add product:
**********************************************************************************
Please be aware that you can locate the product's ASIN in the *** (website address bar). Take, for instance, the following example with ASIN B00ATE7W7G:
**********************************************************************************************************
Our team has reached out to you with Case ID ***********. If you have further concerns we request you to followup on the same.Customer Answer
Date: 02/14/2024
Complaint: 21080964
I am rejecting this response because Amazon is repeating their previous answers about how to sell my ****** tablet. As I expalined I sold it on **** so that is no longer my issue. Here are my remaining issues but amazon won't address them. Do I need to close this complaint and start a new one? This going back and fiorth with them is just wasting my time.1) Amazon says I can locate product ASIN in the *** but I am not seeing that. For example, I want to sell Netgear Nighthawk X6S router but in the *** I don't see ASIN. Where is it?
***************************************************************************************************************************************************************************************************************************************************************************************************************************************************2) I was unable to respond to amazon when I created a case with them. Their reply said click on link to respond but it didn't work. How are customers supposed to resolve cases when they can't respond? They say I should respond to Case ID *********** but I am unable. Their system doesn't work.
3) Why can't customers email or call amazon with support questions? They used to offer phone and email support. They should still do that.
Sincerely,
*********************Business Response
Date: 02/16/2024
Hello from Amazon.com,
I understand that the seller is looking to list the ****** TB-X605F tablet.
Kindly allow me to inform that the product ****** TB-X605F tablet currently does not have a listing in the Amazon catalog.
To create a listing for ****** TB-X605F tablet, please follow the below steps:
1. Login to Seller central
2. On the left hand side of the page, click on "Catalog" > "Add a product"
3. Under the search section, choose the option "I'm adding a product not sold on Amazon".
Here is also a direct link for your reference *********************************************************************************************************************
You can refer the following help page link for more information on adding a product: **********************************************************************
If you have further concerns, we request you to respond with the respective screenshots of error messages you see on the "Add a product" page.
Thank you.Customer Answer
Date: 02/16/2024
Amazon keeps sending me same reply about ****** tablet but as I explain, that is no longer an issue. I have 3 other items I ask them to respond to but they won't. This keeps going back and forth for a month. What should I do? Should this case be closed and I start a new one?Business Response
Date: 02/21/2024
Greetings from Amazon.com,
We have reached out to the selling partner via Case ID: ***********. Please ask them to follow up on the given case ID and provide the requested information.Customer Answer
Date: 02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Amazon explained how to find ASIN for Netgear item. I was able to respond to the case. However, I think their support should be improved with email and phone support. However, I am tired of this case that has dragged on two months so want to close it.
Sincerely,
*********************Initial Complaint
Date:01/01/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife ordered #***-5503950-5537843 from Amazon and it never arrived. Amazon *********************** insisted the package was delivered and demanded a police report to proceed with a refund. I reviewed security cameras on our property to confirm the item was not delivered and then contacted ****** the company that was to deliver the package - to launch an inquiry. **** reported the package was delivered to ************************************************************* and not to our address of ***************************************************************. The point of contact from **** was ********* St. *******, Manager, ****************, ****, ******* 2 District, ******************************************************************** telephone: **************. I again contacted Amazon **************** and, despite my insistence the package was never delivered to our home therefore it was not stolen after being delivered, the online **************** demanded a police report and refused to assist. As I continued to try to explain the situation and that the police would not take a report for a misdelivered package, the representative stated we needed to contact the email address cs-****************************** and then terminated the conversation. I sent the email with the supporting information, however I received an automated response that the email address provided does not accept incoming messages. I have exhausted all reasonable attempts to resolve this issue with Amazon and I simply want a refund of the amount of the purchase back to the original payment method. Amazon refuses to assist in this matter.Given this information, I respectfully request a refund of the full amount to the method of payment used.Business Response
Date: 01/12/2024
Hello,
I'm ********* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I reviewed your complaint and apologies for the inconvenience you have experienced with order#***-5503950-5537843
It's very important to us that our customers receive the products they purchase from Amazon. We appreciate your business and regret that this item hasn't been delivered to you. Shipment that aren't received are inconvenient for you and costly for Amazon.
Based on our investigation and your statements, it seems that the item has been stolen by a third party and we urge you to contact your local police department to report the theft of the parcel. To assist in obtaining a Police Report , we recommend that you provide a copy of the email that we will send to you to the police to help explain what has happened. We'll happily cooperate with the police as part of any investigation.
If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back during the business hours of the related police department with a link to access your Police Report , or a PDF/Image file of the Police Report. There are multiple ways to file a Police Report. Check with your local authorities for ways to file a report. Note that we will not be able to offer support on this delivery after 08-January-2024. Please ensure to get a Police Report and contact back before this time
In order for us to validate your Police Report , it must be reported in the local jurisdiction (city, county, municipal) in which the package was reported delivered, and include the following:
- The delivery address regarding this incident.
- The items were delivered according to the carrier tracking.
- The report was created for stolen items/theft/larceny/incorrect delivery or similar crime.
- The date the report was created.
- The name of the police department.
Only one Police Report is needed for all orders that are part of the same shipment. A separate Police Report is needed for orders delivered in different shipments.
Thank you for your understanding.
Regards,
*****************************.Initial Complaint
Date:01/01/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two Amazon Fire Stick 4K on May 2022 for my ************ and my ******** and in less than a year of using this product I have been have problems where I had to pay someone each time to come into my home to fix it because either the remote stopped working and would not reconnect or the Fire Stick app would not appear on the ** or disappeared on my iPhone. I thought purchasing this product would have been better than cable service, but since I had my Fire Stick it has been a night mare because when I come home and turn on the ** I *** know if the Fire Stick is going to work. I have already replace the Fire Stick remote in the bedroom because it stopped work and I have ***e everything to get the remote to pair up but it never did, so I have to purchase anyone. Now the remote in the living room is not pairing up and I looks as if I will have to purchase another remote control because my ** is not picking up the signal on the remote even though the remote control light is blinking. How long are these remote suppose to last and why am I replacing two remote in less than two years. How much more money do I have to spend to get two workable Fire Stick remote controls. I have gone on ******* to get help with troubleshooting my remote and not has happen. I am very displeased with the Fire Stick. And even though several friends and family members had or has problems with their Fire Stick their issues seems to be fixable but my isn't. I am seeking some in Amazon with the expertise to fix my problem or two replace remote controls.Thank you for your help with this matter!Business Response
Date: 01/08/2024
Hello Avis,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
First, I'm so sorry for the frustration this matter has caused regarding your ******* remotes.
I understand you are experiencing issues with the remotes, I would like to first provide you with a troubleshooting that can help you fix the issue.
Please follow the steps in this link: ************************************************************************************
Or you can also perform the steps in the following link: ************************************************************************************
If the issue persists after performing the troubleshooting please let us know and I can add a $60.00 amazon gift card in your account for you to purchase new remotes compatibles with the ******* 4k.
Hope this information helps.
Thanks for choosing Amazon.Regards,
Pratap
Customer Answer
Date: 01/09/2024
Complaint: 21080890
I am rejecting this response because: The issue is not that I do not know how to connect the fire stick the issue is that the fire stick does not stay connected on either of my **'s. This is the third time that I have to connect the fire stick where I have to unplug the stick from the ** for a few hours and sometimes for a few days and then it would reconnect. However, now the stick is not connecting at all. I should not have to keep going through this at all. It not two years and all I have had is problems with this fire stick. When I get home from work I not sure if the stick will be connected and now it is not reconnecting. The information that you have provided I have done numerous times and at times it has worked and other times it doesn't, so now where do I go from here? I purchased two fire sticks in June or 2022 thinking it would be better than cable and I have had to trouble shoot this fire stick 5 times and it is only January, **** boy was I wrong thinking this was better. I don't want your money or your credit I just want two working fire stick with remotes that is going to work period. Just tell me how to get my fire stick to work and stay working.
Sincerely,
*********************Business Response
Date: 01/11/2024
Hello Avis,
I'm ******** from Amazon.com responding on behalf of Pratap as he is currently not available in the office. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
First, thanks for replying back to us.
We would like to understand better your concern because in your first contact you mentioned that you were having issues with the remotes and to fix the problem or replace remotes. However, now what I understand is that the issue is with the ******* Sticks not staying connected on your **'s.
To assist, I'd like to gather some additional information regarding this issue. If you wouldnt mind, please reply directly to this email with the following:
1. Is the issue with remotes or the ******* Sticks? Please provide more details.
2. The device isn't physically staying connected to the ** or the signal on the stick isn't staying connected to the internet?
3. Could you provide model and brand of your **'s?
4. Is there an error message or something showing on the ** when the device is connected or when it stops connecting?
5. Can you please send a picture of the error you are seeing on your **?
Thanks for your patience as we work to resolve this.
I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards ,
Srilaxmi
Amazon.com
***********************************Customer Answer
Date: 01/16/2024
Complaint: 21080890
I am rejecting this response because: The brand ** I have is a Vizio and ********** And the fire stick does not stay connected for a long period of time. Every so often I have to reinstall the fire stick, however, my ********* is not reading the fire stick at all and I have already replaced a remote. I am not able to provide a picture because there is no error message the ** is just not picking up the fire stick. I have unplugged the stick from the ** now for 5 weeks and the ** is still now picking up the fire stick. I have trouble shoot this numerous times and nothing has worked. And since this is your product I feel you should know how to fix this issue. I do not want to have to keep purchasing the fire stick every six months because that seems to be how long it last before it goes out and I have to trouble shoot it again and again. I just reconnected the fire stick on my Vizio in December. The fire stick did not work for 2 months and then in December the fire stick reconnected. The fire stick on my ********* has been out now for 2 months going on 3. This is unacceptable! I need someone to assist me immediately!
Sincerely,
*********************Business Response
Date: 01/26/2024
Hello Avis,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
Thanks for your patience as we work on your ******* issues. To assist, I'd like to gather some additional information regarding this for us to investigate with the Tech Team. If you wouldnt mind, please reply directly to this email with the following:
1- Are you able to get the Fire logo when the device is restarted (or) only blank screen is being displayed?
2- Are you receiving any sounds while trying to navigate the device?
3- Please provide the model of both Vizio and ********* **'s, or if you could provide a photo of the model that would be fine as well. (Normally is in the back of the ** or in the settings information menu). This will help the Tech team investigate further.
Also our Tech Team requested some troubleshooting and things to check with both devices, hoping it fixes the one that is not working and avoid from happening again with the one that is working. Please make sure that all of them are done and reply to them for us to understand what happened on each test. I do understand you have performed Troubleshooting in the past, however we please ask you try one last time if possible and that way I can confirm to the Tech team that you did all the tests below:
1- Ensure the Original Amazon Power Adapter is used. If yes, please confirm.
2- Try without extender.
3- Making sure the **** port supports HDCP. Please try other **** ports or different **** port on **.
4- Please verify settings on ** side and technical details for **** port on ** and let us know how is set up.
5- Check for firmware and software updates for ** (Vizio and *********) in the settings menu.
6- Try Factory reset by holding "right of navigation" ring and "back" button on remote for ~20 seconds
7- Is it possible to try other **s to see if the issue is reproducible? If issue does not persist, it might be compatibility issue.
8- If the device is connected to ** through a receiver or **** hub, please try connecting directly to **.
If issue persist, please reply to all the information and I will be happy to further assist you.
Thanks for your patience as we work to resolve this.Regards,
Pratap
Customer Answer
Date: 01/29/2024
Complaint: 21080890
I am rejecting this response because: For the 2nd time I have done everything you have ask me to try, the issue is the remote control keeps disconnecting from the ** so the remote control is not reading the fire stick. You stated it may be a compatibility issue, well I have a ********* and Vizio ** and if the fire stick is not compatible to those brands then your fire stick is a cheap product. Please replace both fire sticks for both **'s as I feel I should not have to keep replacing my fire sticks or give me a refund in the amount of $59.99 X 2 = ****** + tax and I can purchase another product. If I replace the fire stick then this would be the third time. Also, I have two friends who is also having the same issue with their fire stick and is not pleased with your product.Thank you for your help with this matter.
Sincerely,
*********************Business Response
Date: 02/05/2024
Hello Avis,
I'm ******** from Amazon.com responding on behalf of Pratap as he is currently not available in the office. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.
First I would like to apologize for all the frustration this matter has caused. We mentioned previously that if device did work with other TV's rather than the ones you have would be compatibility however, I understand the troubleshooting provided did not work.
Therefore, as a gesture of goodwill I would like to offer the refund as a Gift Card instead to your Amazon account for $110.00 for you to purchase new devices. This amount will cover the purchase of both devices in Order ID: *******************. The reason why we don't offer the refund to the original payment method is because is out of the 30 day return window.
If you'd like to receive this Gift Card, let me know, and I'll be happy to make the necessary arrangements. I'll be sending you instructions on how to use it.
Thanks for your patience as we work to resolve this.
Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards ,
Srilaxmi
Amazon.com
***********************************Customer Answer
Date: 02/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to replace both Fire Sticks.
Sincerely,
*********************Initial Complaint
Date:01/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The first complaint is from a return of an order I made on 10/19/23 (ORDER # ***-0942499-4213042 ). I was refunded two of the three items I returned. I sent all three on the same label and the third item I didn't get a refund for had it's own packaging inside of the package of all three. I want the refund for that item that I paid $33.99 for. I called multiple times and was promised multiple times a refund and still have not gotten a refund. Also, they said it had it's own return label, which I did not see until after I noticed I did not get the refund. I could not wear it because it was missing a piece that makes it stay on. I reordered all three items, but a different brand of the item I did not get a refund for because did not want another defective item.The second complaint happened with a promo they have not honored. It was for a $15 off $60 promo (NYSTOCKUP). You get an email after your items are delivered saying it was approved, which I got on 12/29/2023. It wasn't applied to my gift card balance and I got only $5.22 credit applied to an order on 12/31/2023. Where is the other $9.78? Amazon has been on a lot of misconduct lately and I do not expect that from a billion dollar corporation. I need both refunds applied to my gift card balance if possible.Business Response
Date: 01/02/2024
Hello ******,
I'm Pratap from Amazon.com. I am writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I have provided the BBB with a copy of this message.
I am so sorry to hear of the issue you have shared with us regarding the refund for the returned item "Bakerdani Men's Neoprene Waist Trainer Sauna Suit" and the $9.78 promotional credit.
I've issued the refund of $36.28 to your original payment method. In most cases, once a refund has been submitted, the issuing bank will post it to the concerned account within 3-5 business days. This time frame may vary from one financial institution to another.
You can view details of the completed refund on your Amazon.com account: ********************************************************************* 42499-4213042
Upon checking your account I see that your account has an active promotional credit of $9.78, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. You will not see the credit on your account but you will see the credit applied to your account on eligible order sold and shipped by Amazon at the checkout page under the head "promotions applied". The items "sold and shipped by Amazon" can be found on the website and it will written under the item price.
Thank you for your patience and understanding.Regards,
Pratap
Initial Complaint
Date:01/01/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 8, I made a purchase on INOKIM.COM (order# ****) for an electric scooter. On December 10, I saw the sale of the same scooter on Amazon for half the price, so I make the purchase (order# ***-9406781-4286610). Immediately I got the confirmation form Amazon that the items will be delivered on December 18. I Called INOKIM.COM to cancel the order on December 10. Items were not delivered on December 18 as promised, I went to Amazon web to check for update and said the item were delay and will be delivered on December 21. As of December 21, still nothing. I called Amazon customer service on December 22, they told me to make another purchase, then upon the arrival of the items, they will do a price match. I did that as told and placed the order. I called Amazon customer service again on the same day and told them I make the same purchase and I want to confirm with them about the price match, upon talking to the manager, I was told they will honor my first purchase and cancel my second order, and I was pleased with the outcome. On December 23, I got email notification that they are cancelling the order and will issue a refund. Now that the sales were over in INOKIM.COM, I have no scooter. Amazon did not fulfill their duty to deliver items I have purchased.Business Response
Date: 01/03/2024
Hello ************;****,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I'v reviewed the complaint and see that we have already responded for this issue on January 2, **** 12:18 AM.
Here is the copy of the email sent.
Hello,
I'm Arun of Amazon.com. I'm responding to *************************** subject matter complaint, and copying them for their reference.
I understand your concern.
However, the item will be available through Amazon soon as it was when you placed the order.
I request you to wait for the inventory and then you can go ahead and place a new order.
Unfortunately, we'll not be able to price match if the item is sold and fulfilled by the seller.
I appreciate your understanding in this matter.
Regards,
Arun
Amazon.com
*****************************Initial Complaint
Date:01/01/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Three orders that show delivered when I never received and requested refund and the representative was very rude for the following orders.111-2111782-9192253 $35.53 111-5750658-8806651 $7.97 111-6939178-4473837 $47.80 Back to my original method of payment.Business Response
Date: 01/07/2024
Hello ***********************************,
I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed the complaint and understand your concern regarding the refund for the order which were not delivered.
I apologize for the inconvenience.
Upon checking, I see that only Order ID: ******************* was not refunded and the other two orders which were mentioned in the complaint have been refunded already.
I've tried to refund the amount for the above order and see that there is no direct refund option for it.
Instead, I can go ahead and issue $10 gift card balance to your amazon account.
Please confirm and I'll get this done for you.
Feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
Arun
Amazon.com
***********************************Initial Complaint
Date:12/31/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order date July 11th 2023 paid $40.99 Item 20 inch Travel Wheeled Rolling Backpack Luggage Bag Handle was defected. I contacted Amazon within the 30 day return period and informed them of the defect and asked for a return label. I never received the label. I contacted Amazon a second time and was told I would receive return label in my email. Still no return label. I contacted Amazon a third time and was told that it was past the thirty days return period.Business Response
Date: 01/02/2024
Hello ******,
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.
I've reviewed your complaint and I'm sorry to know you haven't received the label to return the defective, "20 inches Big Storage Multifunction Travel Wheeled Rolling Backpack Luggage Books Laptop Bag by HollyHOME."
On checking, I see that label was emailed on July 23, 2023, I'm sorry if you missed checking. As the return window has now expired, unfortunately, we're unable to assist. Since your item is defective, you may want to contact the manufacturer. Many manufacturers offer warranties that extend past 30 days.
We appreciate your understanding and hope to seeing you soon.Regards,
*******
Amazon.com
*****************************Customer Answer
Date: 01/04/2024
Complaint: 21080455
I am rejecting this response because: I said I didn't receive a label. I contacted Amazon before the 30 days return period. I contacted Amazon again. Still no label.
Sincerely,
*************************
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