Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

58,258 total complaints in the last 3 years.
21,811 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/04/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for sneakers on December 21, 2023 for my husband who had surgery and needed a larger size shoe - I was given a date of 1/3/2023 for delivery. When it didn't come yesterday even though the order said it would be received 1/3/2024 I was told that it did not ship and it was out of stock and he had no idea when it would ship. The order was ORDER # ***-4402032-7597866 for Skechers sneakers . I cancelled this order and now need to order somewhere else. This is definitely a fraudulent issue and has caused undue hardship for us. It is now costing me $30 more and now my husband has to wait longer for this item
Business Response
Date: 01/09/2024
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

Thank you for bringing this to my attention. I can certainly understand why this is distressing.

Situations such as these are very rare, and are corrected shortly after they are reported. Please be assured that we would definitely work on your feedback and ensure that such issues do not arise in future.

I've reviewed the order and see that the it has been cancelled and as item was not shipped you were not charged for the purchase.

We strive to maintain low and competitive prices on everything we carry. We constantly compare Amazon's prices to our competitors' prices to make sure that our prices are as low or lower than all relevant competitors. As a result, we don't offer price matching and we are unable to add credit to your account.

To read more about our pricing, please visit our Help pages:

************************************************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************

Customer Answer
Date: 01/09/2024

Complaint: 21096065

I am rejecting this response because: because of their false advertising my husband lost out on 2 weeks of getting these sneakers and I was forced to purchase them from another company and pay shipping. The day after I placed the original order I saw that the price on Amazon had gone up considerably and when I placed the order it said it was in stock - then on the original date for receipt I was told that they are not available and didn't know when they would be in. This is Fraud

Sincerely,

***************************
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a $375 camera that I never received. I complained to Amazon and was told I have to submit a report that I going to be reviewed then they will get back to me. I just want my money back!!
Business Response
Date: 01/05/2024
Hello,

I'm Prashanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the inconvenience you've experienced with regards to order 114-7884969-0573067. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.

In order to proceed further, kindly help us with the incident report by responding to the email sent on Thursday, January 4, ****, so that we can look into it and help you with an update on refund.

Once the report is received, our team will respond in 1-2 business days.

Thank you for your patience and understanding in this regard.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,
*********
Initial Complaint
Date:01/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was deactivated due to being related to the account of my former account auditor. I stopped working with him a long time ago. I attached the following supporting documentation to confirm this fact:-- Amazon Account Audit Agreement (original. NOT copy);-- Notice of Termination (original. NOT copy);-- Payoneer Statement (Payment confirmation for services. Please note the December 5, 2023 transaction.)The reason of the erroneous "related" between my account and another account was in the following:-- The same address and phone number information -- The same trademark information -- The same ASINs -- Same IP address Explanation of connections:The auditor tested a new product line on my account and distributed the rights of the corresponding brand to my account for this purpose. He also added to my inventory the ASINs required for testing and the warehouse's address and phone number where this product was saved.I immediately deleted the unknown brand from my account, address, phone number, and ASINs. I also changed my account email address and internet provider as the auditor worked from my office.The last related signal could be identified as December 6, 2023, and the date of termination of our relationship is December 5, 2023, since auditor and I are located in different regions. When I sent the Notice of Termination, it was December 5, 2023, while in the region, auditor already had a new day - December 6, 2023. I regret that I was so inattentive to my account information. Let me reactivate it. Please check the attachments carefully. I appreciate your help!
Business Response
Date: 01/07/2024
Hello,
We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on January 5 2024.
Thanks, Amazon.com Seller Performance
Customer Answer
Date: 01/09/2024

Complaint: 21095867

I am rejecting this response because: On January 5, I received an email that Amazon was able to reactivate my account, but to do this, I need to provide additional information. I will provide this additional information.

Additional Information:
Dissolution Agreement dated December 14, 2023

I would like to remind Amazon of the situation I encountered:
My account was deactivated due to being related to the account named AUTOEXPO LLC. The real owner of the AUTOEXPO LLC account is ************, not me. He was my Amazon account auditor, but I stopped any working relationship with him.

Chronology:

1) On December 5, I learned that ************ cooperates with other sellers and provides them with the same audit services. In doing so, he uses the same shipping address for other sellers and the same brand to test strategies for selling certain products.
I was shocked by this information since ************ put my account at direct risk of being related.

2) On December 5, I sent a Notice of Termination to ************ to notify him of my intention to terminate the agreement within eight days, as specified in clause 9.2 of the Amazon Account Audit Agreement.

************ continued to complete projects on my account until December 14. For eight days, he continued to perform his duties as required in the original contract.

3) On December 8, ************ created his last shipment to fulfill the contract and test the brand model; after that my account was suspended.

4) On December 14, ************ and I signed a Dissolution Agreement. I excluded him from my account and took away all access.

From December 8 to December 14, I tried to understand how I could be related to an unknown AUTOEXPO LLC. As it turned out, this is the account of ************. Not only did he help other sellers, but he also had his own account named AUTOEXPO LLC. I did not expect such betrayal from an employee I trusted.
Now, ************ has not contacted me and refused to confirm my non-involvement in the AUTOEXPO LLC account.

As I am the sole owner of the ***** STORE, I apologize for the inconvenience this has caused. I needed to be more concerned about the security of my account and personal information. However, I guarantee you that deactivating my account was in error. Therefore, please reinstate my account.

I am sending all the necessary documents, considering the Dissolution Agreement and the Plan of Action. Please consider additional information and reactivate my account.
Thanks in advance for your help and understanding!

Sincerely,

Rauann Ssultangazi
Business Response
Date: 01/11/2024
Hello,

We have reviewed this sellers account and require more information to complete our review. We have requested the necessary information from the seller via email on 11th Jan 2024.

Thanks,
Amazon.com Seller Performance
Customer Answer
Date: 01/16/2024

Complaint: 21095867

I am rejecting this response because: On January 11, I was notified that Amazon could reactivate my account. To do this, I must provide additional information that Amazon has requested. I also called Amazon Support on January 12 to clarify the details of the information I need to provide to reactivate my account.
Now, I would like to provide the information required for account reactivation.
Information:
- The invoice issued by ************ on December 5, 2023.
- I also ask you to familiarize yourself with the updated version of the Plan of Action, in which I prescribed additional measures that I took to eliminate the erroneous related. I also planned and implemented additional preventive actions into my business strategy that I will follow to prevent erroneous relays in the future.
I ask you to take into account the fact that On January 9, ****, I submitted my last submission. I submitted a new scanned copy of the Termination Letter since I only had two copies of such a letter. I made 2 original copies of the letter. First for my former employee - ************, and another copy I made for my accounting department so that they would be aware of what events I am stopping the payment of wages for *************
On January 9, ****, since Amazon did not accept my previous versions of submissions, I scanned a version of Notico of Termination that I had given to the accounting department. Previously, I submitted a version of the document that I sent to the employee directly. This is the same document, just in two copies: one copy for my accounting department and one for a former employee. It is clear that the signatures on these documents belong to me, but since this is a physical signature, it may differ.

Please review all my documents and additional explanations in the Plan of Action.
Thank you in advance for your attention to my question and your help!

Sincerely,

Rauann Ssultangazi
Business Response
Date: 01/23/2024
Hello,
We have reviewed your submission and are unable to reinstate your account at this time. Please see email communication for additional details.
Thanks
Amazon Seller Performance Team
Initial Complaint
Date:01/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Amazon has locked me out of account claim they needed a bank statement from my aunt who bought my daughter an item with her debit card they locked me out of my account and refused to refund my money for items *** sent back prior they also keep sending me email stating that they will be taking money from my account
Business Response
Date: 01/21/2024
Hello Archinae,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the trouble you've had with your account and refund for returned products.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and taken necessary actions on your account.

Your account has been restored and pending refunds were processed on January 10, **** and January 11, **** and refund confirmation emails were sent.

Please write back with order ID if any refunds were missing so we can review and assist you further.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello amazon kdp This publisher use trademarked name: Enchanted ************************************************************ ****************************************************************************************************************************************************************************************************************************
Business Response
Date: 01/10/2024
Hello ****,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

To help you with this, I've worked with our internal partner team on your request. They have confirmed that have reviewed the complaint details and mentioned as below:

"I don't see a KDP account with the email address mentioned. We recommend you to please file a formal claim using copyright infringement form so that it can be looked into.

To file complaint please visit:

**************************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

*****************************
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon keeps shutting my accounts down because I made too many returns, this is so unfair as due to product issues and some products not being delivered, I am having to lose my account. When I am a good customer that respects policies, I never knew it would be that bad to return.
Business Response
Date: 01/21/2024
Hello,

Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.

We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
The customer's account is associated with multiple other accounts which have violated Amazon's terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.

We notified the customer of this decision by email on 03 January, 2024.

Sincerely,
Amazon.com
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an amazon prime member and I ordered $500 amazon gift cards on 12/27/2023. I am supposed to receive the gift card on 12/28/2023, however amazon delayed my order twice and sent it on 01/01/2024. I no longer need the gift cards because they arrived too late than they promised when I placed the order. So I called the customer service on 01/03/2024. The first call I made was 21:53 PST. The male associate on the call told me that he had handled the refund request and the refund of total $500 would go back to my credit card within **** business days. I requested a refund confirmation email and his answer was he could only send the refund confirmation email after ending the call. I trusted him and ended the call but never received the refund confirmation email from amazon. Then I made the second call and I was told the previous male associate ordered a replacement of gift cards instead of issuing a refund for me. I was shocked and lost my words. All the conversation was recorded and he is just too evil and mean to do that. This is the worst customer servicer in the whole universe. The only thing I want is to get back my $500 back to my original payment. Please ask Amazon to refund me ASAP.
Business Response
Date: 01/04/2024
Hello ****,

I'm ************;from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Id like to first offer my sincerest apologies to you. While Im incredibly sorry to learn of your experience, I want to genuinely thank you for your diligence in pursuing our attention to take a serious look at what youve reported.

I've reviewed the order and see that a you have created free replacement on January 1, **** from your account online return center.

Original Orders:

Order ID: *******************, Order ID: *******************
Order Placed: Wednesday, December 27, 2023 at 7:02 PM (PST)

Replacement Orders:

Order ID: *******************
Delivered on: Wednesday, January 3, ****

Order ID: *******************

Shipment #1 : Expected delivery: Thursday, January 4, ****
Shipment #2 : Expected delivery: Friday, January 5, ****
Shipment #3 : Delivered on: Wednesday, January 3, ****

I'm sorry about the misunderstanding and incorrect information that you received about refund, unfortunately as replacement was created on January 1, **** from your end, we are not able to process refund for the purchase.

I've forwarded your feedback towards "Opportunity of Improvement" and we would definitely work on it and ensure no such inconveniences occur in future.

I've also ensured that the associates you've mentioned are aware of this and are coached accordingly. We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

**********************************;
Customer Answer
Date: 01/08/2024

Complaint: 21095752

I am rejecting this response because:
1) As I clarified many times, I did not request a replacement of gift cards by any means from my end!!! The only thing I did in return center was to cancel the order. Your system or your associate messed it up to request a replacement instead of a refund for me!!! I had no motivation or intention to request a replacement. The only thing I want is a refund because the gift cards arrive way too late for my initial purpose.
2) I received an email that says all my gift cards are invalid. That could be the reason why your system triggered a replacement from your end, again, not from my end!!!! Please deactivate all the gift cards and refund me my money back ASAP.
3) I received a confirmation email from Amazon escalation team as attached on Jan 4th to confirm that my refund of $500 has been issued and will be back in my original bank account with 5-7 business days. I will wait until that window. If I do not see the full refund of $500 back in that time frame, I will dispute the transaction.

***************
Initial Complaint
Date:01/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am reaching out to file a complaint against Amazon for selling counterfeit products and failing to uphold consumer rights. I previously contacted Amazon regarding a product listed at [********************************************], which falsely claims to meet USB 3.0 standards and possesses a fabricated FCC certification. They have not taken appropriate measures to address this fraudulent activity. This inaction and their apparent complicity with the seller have left my consumer rights unprotected.I urge the BBB to intervene and help ensure that such deceptive practices are not tolerated, and consumer trust is safeguarded.Sincerely,******************* Attached is my detailed analysis regarding the false FCC certification of this product.
Business Response
Date: 01/04/2024
Hello,

I am ******** from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Thank you for reporting an issue with the item listed on our website.

We request you to please help us with the order# and the registered email id on your account for this item you have reported so that we can validate the purchase and take it further to the concerned team on this matter.

Looking forward for the details.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

We look forward to seeing you again soon.

Regards,

********
Amazon.com
***********************************
Customer Answer
Date: 01/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Customer Answer
Date: 01/20/2024
Dear Better Business Bureau, I am writing to express my concerns regarding the sale of a non-compliant product on Amazon.com, specifically the VIENON 4-Port *** 3.0 Hub (ASIN: B09MLRPTT2). Despite failing *** compliance tests for electromagnetic interference, this product continues to be sold on Amazon, raising significant consumer safety and regulatory compliance issues. My complaint primarily targets Amazon's inaction in allowing the sale of a product that is not only falsely advertised as *** 3.0 but also fails to meet basic *** standards. This lack of oversight on Amazon's part is concerning and poses potential risks to consumers. Enclosed is the *** non-compliance report and details of my purchase (Order Number: 113-6218213-1055418, Date: November 30, 2023). I urge the BBB to investigate both the product's non-compliance and Amazon's responsibility in continuing to host its sale. Thank you for your attention to this important matter. Sincerely, ******************* Product and Seller Details: Product Name: VIENON 4-Port *** 3.0 Hub Brand: Vienon Color: *** Port/Black Hardware Interface: ***, *** 3.0 Special Features: Indicator Light, ********************** Transfer, Plug and Play Compatible Devices: *** compatible devices Product Dimensions: **** x **** x **** inches Item Weight: 1.5 ounces Manufacturer: Vienon ASIN: B09MLRPTT2 Country of Origin: ***** Customer Reviews: 4.5 out of 5 stars, based on ****** ratings Date First Available: November 25, 2021 Sales Channel: Amazon.com Sold on Amazon.com in *****************. Seller Information: Business Name: *********************************** wangluokejiyouxiangongsi Business Address: 13th Alley, He Kan ******** ** He Community, ******** Street, Longgang District, ********, *********, ******, ***** This detailed information about the product and the seller will be crucial in filing a thorough and informed complaint regarding the *** hub's performance and any misrepresentation of its capabilities.
Business Response
Date: 02/09/2024
Hello,
While we appreciate the customers interest, we are unable to provide information on our investigation methods.
After a thorough review of their account and the information that they have provided, we cannot reverse the decision as per our policy.
For more information on this policy, the customer can search for Your Account Conditions of Useon the Amazon shopping website.
****
Amazon.com
Initial Complaint
Date:01/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have made two returns and I have proof that they received my items and they are denying my refund and asking for me to upload my ID to a third party portal and I do not want to share my private information.
Business Response
Date: 01/04/2024
Hello *******,

I'm Sahitya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that our specialist team needs to verify your identity before we can consider your request for a refund or replacement.

Because we noticed abnormal activity on your account, we are undertaking an investigation of your account. The first part of this investigation involves need your ID before we can proceed with your request for a refund.

We may also request additional information before granting your request. Amazon takes all security-related matters very seriously and your account security is our top priority.

Please be assured we have policies and security measures in place to ensure that your personal information remains secure.

Once you have submitted your information through the secure customer portal, it will take us 3 business days to determine an outcome. At that point, you can contact us to learn the outcome of the investigation.

You can contact our team through your Amazon profile. To do so, go to "Amazon Customer Service":
*****************************************

Thank you for your understanding. Have a great rest of the day!

Regards,

Sahitya
Amazon.com

**********************************;
Customer Answer
Date: 01/08/2024

Complaint: 21095692

I am rejecting this response because, I do not want to share personal information with a third party that Amazon stated to me they use for their investigation, there should be no investigation because I have included an attachment where it states they received my item but will not refund me.

Sincerely,

***************************
Initial Complaint
Date:01/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi, on 12/13/23, I received an email stating amazon canceled my order because they believe I tried to use Amazon gift card that violate the term, then I replied their email attaching my proof of retail receipts (paid with cash) or physical copy of gift card to prove they are all valid. Because I didn't receive any reply from the team for a long time, then I continue to do holiday shopping on Amazon afterward. And then on 12/27/23, I received another email from Amazon saying that my amazon account was closed (without any other prior waning) because Amazon believe my account *** been used to engage in prohibited, illegal, or fraudulent activity, which violate the conditions of use. However, I don't know what I did wrong. I sent an appeal email to the team on the same day; however, I have not receive any response as of today. I had provided what amazon needed. And it really frustrated me as I recently added couples hundred dollars value gift card to my account, was planning to buy gifts for my parents for new year holiday. I have been an amazon shopper of almost 10 years, and I have never have such issues before. In the past month, because of the holiday season, I have been buying more and gifting more. I don't know why it will violate the terms and conditions. Can you please kindly check, I really want my account back. Thank you. my account email is ****************
Business Response
Date: 01/17/2024
Hello,
Amazon reserves the right to refuse service, terminate accounts, terminate customer rights to use *******************************************, remove or edit content, or cancel orders at its sole discretion.
We removed this customers access to their buyer account on our site. We took this action because an investigation of their account indicated that the customers buyer account violated our terms and conditions.
Due to the proprietary nature of our business, we do not provide details on our investigation methods.
We notified the customer of this decision by email on 01/05/2024.
Sincerely,
Shiv
Amazon.com

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