Business Profile

Ecommerce

Amazon.com

Headquarters

Complaints

This profile includes complaints for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

57,616 total complaints in the last 3 years.
21,758 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not purchased anything from Amazon for more than one year. 1. Last summer, I received a bill from Amazon so I called the Amazon customer ********************. ********************** cancelled my bill. 2. During the last quarter in 2023, I received another bill from Amazon again. I called Amazon again. They cancelled my bill again.3. Now I received a third bill from Amazon. My bill is attached.Since I have not purchased anything from Amazon for more than one year, please stop charging me and cancel my bill!
Business Response
Date: 01/08/2024
Hello **,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I understand your concern regarding the billing statements. Upon reviewing the attached files, it appears that these bills are for Amazon Store card.

Since the [Amazon Store Card Credit Builder/Amazon.com Store Card/Amazon Prime Store Card] is issued by *************** their *************************** is in the best position to help you on questions pertaining to:

Bill ******* (To make an online payment on your Amazon Store Card, go to www.syncbank.com/amazon)

Lost/Stolen Card or unknown account number

Credit limit inquiries

Account closure requests

Billing statement inquires

Changes of personal information on accounts

Questions about interest and fees

Disputes of charges

Fee waivers and/or payment assistance

Please contact Synchrony Bank's Amazon Store ********************* at ************** or via chat at *****************************************; click on the Chat for Help logo on the top right corner (24 hours a day, 7 days a week).

If you don't have your card number, just say "I don't have it" or something similar to reach an agent.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/25/2024
I called Amazon credit card and talked with four representatives: I did not use Amazon card to purchase anything or take out money. I do not even have a new Amazon card that they issued to me last year. Another bill has arrived. It is attached to this email.

Sincerely,
*********
Initial Complaint
Date:01/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am unable to log into my account have tried everything their web site says to no avail. Have been trying to contact them about this but keep getting a message their systems are down. Also, they have been billing me for their prime service without my saying i want this as I do not want it, so Thay froze my account & won't explain this to me. Thay need to fix this issue & let me know as I bought a tablet from them in the *********** doesn't work anymore need to get the item replaced.
Business Response
Date: 01/09/2024
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I'm sorry for the issue you had with your account.

I would like to know the error message you have been receiving so that I can help you further. Also I would like to know if its the same email address which is on the complaint which you use to login to your account.

Also if you have, please let me know the order number for the tablet so that I can pull up the order and help you. You can try to find it in your email inbox.

We look forward to see you soon.

Regards,
Praveen M
Amazon.com.
*****************************
Customer Answer
Date: 01/10/2024
I tried to log in & amazon states they will send a code to my phone, but I never receive any code from them. I was able to talk with someone there but could not understand what they were saying, so a huge waste of time. Now in regard to the dead tablet they want me to give info I don't have due to not being able to log in to my account. Did send some info to them but still unable to do any thing.
Customer Answer
Date: 01/16/2024

Complaint: 21103720

I am rejecting this response because: I talked with some ****** today & was told they will not unlock my account due to! !ST me changing my debit card due to them charging me for prime that I don't want @ND due to me not being able to Rember everything that I bought in the last six months. If I could like to *** them due to this I'm stuck with an item I bought & paid for that don't work & have to way to replace it.

Sincerely,

*********************
Business Response
Date: 01/23/2024
Hello ***,

I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Unfortunately without answering the security questions, we are unable to unlock the account.

Since our usual password reset methods won't work for this specific situation, you'll need to contact our Account Specialists by phone.

To contact us, visit ******************************************** and follow the "Forgot your password?" prompt.

We look forward to see you soon.

Regards,

Praveen M
Amazon.com
*****************************
Customer Answer
Date: 01/23/2024
They sent me an email saying yada yada yada. So I replied with the fowling for them.
Don't you think I have done that many times but your system states it will send a code to my phone BUT IT NEVER SENDS THE **** TO ME WHY. And you state that I don't have a photographic memory to remember everything I've bought from you, then there's the issue with my debit card I had to change the card as you were charging me for prime & I don't want it so this is how you react when somebody doesn't do what you want. Not good business practice on your part. I want to talk with your boss or even his about this issue!!!
Customer Answer
Date: 01/23/2024
They sent me an email saying yada yada yada. So I replied with the fowling for them.
Don't you think I have done that many times but your system states it will send a code to my phone BUT IT NEVER SENDS THE **** TO ME WHY. And you state that I don't have a photographic memory to remember everything I've bought from you, then there's the issue with my debit card I had to change the card as you were charging me for prime & I don't want it so this is how you react when somebody doesn't do what you want. Not good business practice on your part. I want to talk with your boss or even his about this issue!!!
Customer Answer
Date: 01/23/2024
They sent me an email saying yada yada yada. So I replied with the fowling for them.
Don't you think I have done that many times but your system states it will send a code to my phone BUT IT NEVER SENDS THE **** TO ME WHY. And you state that I don't have a photographic memory to remember everything I've bought from you, then there's the issue with my debit card I had to change the card as you were charging me for prime & I don't want it so this is how you react when somebody doesn't do what you want. Not good business practice on your part. I want to talk with your boss or even his about this issue!!!
Customer Answer
Date: 01/23/2024
They sent me an email saying yada yada yada. So I replied with the fowling for them.
Don't you think I have done that many times but your system states it will send a code to my phone BUT IT NEVER SENDS THE **** TO ME WHY. And you state that I don't have a photographic memory to remember everything I've bought from you, then there's the issue with my debit card I had to change the card as you were charging me for prime & I don't want it so this is how you react when somebody doesn't do what you want. Not good business practice on your part. I want to talk with your boss or even his about this issue!!!
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
iPhone 11 purchased 11/22/23found defect and returned it to Amazon *** 12/15/23 which they received notice 12/16/23 Amazon keep moving release monies date from 12/19/23 to 1/2/24 and now to 1/21/24. I have done everything that Im supposed to do with this product yet they have failure to release my funds.. Enclosed photos: Amazon iPhone 11 purchase, Discover card purchase , Amazon return/refund request, *** drop-off receipt All that I needed to do has been done and I feel that Amazon is negligence to returning my refund There were two items return that day they gave me the $48 for the one and said because its over $300 that they have to keep postponing release date. Please help if possible, *********************.
Business Response
Date: 01/08/2024
Hello Angel,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order ending in #****. It is certainly not what we expect our customers to go through.

Upon reviewing, I see that the return authorisation was created on Monday, October 30, 2023. Once an item is returned, it can take upto 30 days to process the return and issue a refund.

As soon as return is verified and processed, a full refund will be issued against the order.

For more information on Return policies, you can view our website Help page using this link:

**********************************************************************************************************************************************

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/12/2024

Complaint: 21103673

I am rejecting this response because: The refund status said it could take up to 30 days to receive the product . But they received the products December 16 and I dont know when it got back to the warehouse but the product was together. They immediately refunded one item and lingers the other. Where does anybody see fairness in that?

Sincerely,

*********************
Customer Answer
Date: 01/15/2024
Hello: this situation has been resolved between myself and Amazon and the funds show that they will be placed in my account., so process has started.Im very sorry that I had to take this route, but at the end of the day. Customer (Myself) has her refund. Thank you, ***************;
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Spent three days trying to resolve my issue and also trying to speak to someone in *****************. No such luck. Called the corporate office as well and was told they cant help me. I purchased Coromega packets and received them in the middle of November. I finished the previous ones a few days ago and went to open the new ones. A toxic smell came out and permitted my whole living room. I had to air it out and then spray disinfectant spray to get rid of the smell and the smell gave me a headache. The packets were also all stuck together. This product was sold and shipped by Amazon. It says on my web page that I have till January 14 to return and get a refund. They are refusing to help me at all. I also contacted Coromega with no response. I have been a customer of ********************** for ** years and spend $2000 a month. They treated me like a piece of gum stuck to their shoe. I just want my refund for the damaged product they sent me. I also wanted to say that the return amount of time was extended because of the holiday and I am attaching a picture of that policy here. Because they are saying I waited past the 30 days. Received the order November 10 and had till January 31 to return it.
Business Response
Date: 01/08/2024
Hello *****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn that the product wasn't as expected and caused you headache. I hope you're well now.

I understand your concern regarding the returns policy. Please be assured that the previous conversations will be reviewed and my colleagues will be coached accordingly.

To quickly resolve this for you, I can issue a refund of $92.64 to your gift card balance, as soon as I receive confirmation from you.

Once again, I apologise for the inconvenience and frustration this situation has caused you.

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/16/2024
the issue was resolved and thank you
Initial Complaint
Date:01/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
amazon has been charging my credit card **** for over a year for amazon music. the amazon account which it is on is another persons account. They have been charging me for someone else's product and it is not mine.i
Business Response
Date: 01/08/2024
Hello Joy,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I'm sorry to learn that you see unauthorised charges on your bank/card statements, which are related to Amazon Music subscription.

Ive checked the transactions on your account and couldn't find any charges for Amazon Music.

For security reasons, I am not able to investigate further and recommend you dispute this charge directly with your bank.

To avoid any additional unauthorized charges, I also recommend asking your bank about the possibility of having the card reissued.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:01/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reloaded my Amazon balance with $120 on December 26th Balance Reload (?114-4492366-8199401)After doing so, my balance was placed on hold and shows zero balance available with a pending hold.I have reached out to Amazon **************** every single day and receive the same response of that someone will contact me within 24 hours. This hasnt happened. I have chatted with them six times and called twice. They have stolen my $120 and will not return it. My screenshots demonstrate the several chat conversations Ive had and the Amazon gift card balance hold I see.Amazon is claiming I have already used it which is not the case and proven through my screenshots.
Business Response
Date: 01/08/2024
Hello ********,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your Amazon account. I understand how upsetting it can be.

To resolve this for you, I have activated the $120.00 gift card on your account.

To access your gift card balance and usage history, visit Your Account:

www.amazon.com/gp/css/gc/balance/

Please confirm in your response to this email, if you'd like to unredeem this gift card for a refund against the gift card order.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do business on Amazon by sending my inventory to Amazon's provided warehouse at my cost. Recently, I discovered that four of my customers' returned laptops went missing in Amazon's warehouse. According to the terms, Amazon is responsible for this kind of loss. I launched individual cases with Amazon for investigation. They quickly closed the cases with the decision to reimburse me for my loss. However, Amazon manipulated the reimbursement by significantly undervaluing each missing unit. By Amazon's rule, once a customer opens the box and returns it, all returned items back to Amazon's warehouse will be classified as damaged by the customer, even though most of them (99%) are still in like-new condition. In all these four cases, Amazon excused those laptops were damaged (apparently, no evidence at all) and determined "as the customer damaged unit is lost, we have reimbursed you 50% of the amount". Again, such a 50% value rule is never written in any of the terms and open documents by Amazon. With this, I suffered a loss of $2887.81 after Amazon's reimbursement of the four laptops. Here are four case ID's for your reference. Thank you for your help. *********** *********** *********** ***********
Business Response
Date: 01/08/2024
Greeting from Amazon Services,
After investigating the reimbursement amount provided on October 2023, we will not be able to make any additional adjustments.

The reimbursement amount is determined in accordance with the *** lost and damaged inventory reimbursement policy and related *** Service Terms of the Amazon Services Business Solutions Agreement.
Customer Answer
Date: 01/10/2024

Complaint: 21103287

I am rejecting this response because: As expected from Amazon "The reimbursement amount is determined in accordance with the *** lost and damaged inventory reimbursement policy", specifically, the returned item was only reimbursed at 50% of its original value as I complained.... However, there is no such a policy to determine "the returned item was only reimbursed at 50% of its original value". As this is a very commonly reported issue on Amazon seller community. If there is really such a policy, Amazon should specify and publish it instead of making such a strong but vague statement.

Sincerely,

Zk **
Initial Complaint
Date:01/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two couches via Amazon. I saw that the couches were being mailed to the wrong address and contacted Amazon to have the order canceled. Amazon said they contacted the third-party seller to cancel the order but discovered that it was never canceled. Amazon is now giving me the runaround on getting my money back.
Business Response
Date: 01/08/2024
Hello ******,

I'm ******* from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I apologize for the inconvenience that you've experienced in this case.

I've checked your Order ID: ******************* and see that order is returning to seller. Also, I see that seller has issued a refund of $789.46 to your original payment method. I request you to wait 3-5 business days for the amount to reflect.

Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.

Regards,

*********************** A.
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have tried numerous recourses to get a refund for Order 111-2645432-8151409 (iPhone 11) to no avail, working with many supervisors and departments. The issue has been going on for 6+ months and has fallen through multiple cracks.We returned the iPhone in May 2023 and it was received by the seller on May 31, 2023. The seller claimed on June 22, 2023 (3 weeks after our return was received) after they received an empty box, so we were recharged $319.55. Despite this, we have *** evidence that our return contained the iPhone and a box of weight 0.6 LB was delivered to them successfully.Currently, the seller has taken both our returned iPhone and our money by recharging us. The seller is unable to work with us to get our money back, despite the fact that they now "claim" they received our return on May 31, 2023. We filed a chargeback with our credit card in July 2023, but we canceled the chargeback to try to work through Amazon's customer service. We have provided all the attached evidence to Amazon multiple times. The last supervisors we spoke to created a case to get a refund, but we never heard back on the outcome.
Business Response
Date: 02/01/2024
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-2645432-8151409. It is certainly not what we expect our customers to go through.

Upon reviewing, it was found that an empty box was returned, which is why we re-charged the order.

When a Chargeback request was filed, we challenged it and your bank settled the charge in our favour.

Hence, no refunds are pending or due from our end, against this order.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 02/01/2024

Complaint: 21103208

I am rejecting this response because:

The box returned was not empty and, even if it was, the seller should have filed a complaint with *** for the item being stolen during delivery because the item was fully returned on our end.

The seller waited 3 weeks before reporting the "empty box" to Amazon. Our *** receipt attached shows that they received an item of 0.6 LBS, so the box was not empty.

We also received later confirmation from the third-party seller Synergy that they actually claim to have received the iPhone 11 in question and do not know why Amazon sent us this message (see attachment). They are not behaving in a reliable or trustworthy manner.

Right now, Synergy has both our money, as well as the returned iPhone.

For this reason, we still are owed a refund for this order from Amazon and Amazon should recharge Synergy for the returned device.

Sincerely,

*************************
Initial Complaint
Date:01/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have sent back two items to Amazon per the attached images and they will not refund me until I provide outrages personal information. I have returned items two months ago and would like a refund.
Business Response
Date: 01/08/2024
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your recent orders with us. It is certainly not what we expect our customers to go through.

I have reviewed the complaint and account but, could not find any details related to the order.

I request you to include the order number in your response to this email.

We appreciate your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/09/2024
In have purchased and returned items to Amazon two months ago and have not received a refund. They have asked for my personal information in order to consider a refund. I provided them with the information they needed which includes providing personal information and have not received a refund. Order numbers: 114-2061625-0446668 114-5790385-4809048
Customer Answer
Date: 01/09/2024
Please see the attachments for the order numbers
Business Response
Date: 01/18/2024
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

Im sorry to learn about the problem with your order #***-5790385-4809048 and #***-2061625-0446668. It is certainly not what we expect our customers to go through.

I understand that you have submitted the required details to our Specialist team. I have submitted the refund request for this order, and will email you as soon as the orders are refunded.

You can contact our Specialist team directly for quicker resolution. Here's a direct link to our Contact Us page:

***********************************************************************

Thank you for your patience and understanding.

I hope this helps. Please feel free to contact us directly by replying to *********************************************** if we can be of further assistance.
Regards,

Najam
Amazon.com
***********************************
Customer Answer
Date: 01/19/2024

Complaint: 21103206

I am rejecting this response because:
I have returned the two items and have provided Amazon with my personal information including phot of state ID per *********************** request to initiate a refund. Its been more than two months since the return of items and more than two weeks since providing ID and have not received any refund or proof that a refund has been issued.
Sincerely,

***************************
Business Response
Date: 01/28/2024
Hello ****,

I'm Najam from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB. I've provided the BBB with a copy of this message.

I can confirm that refunds of $468.68 and $218.43 were issued against orders #***-5790385-4809048 and #***-2061625-0446668 on Saturday, January 20, 2024.

The refunds are usually processed by banks within 3 to 5 business days.

Thank you for your patience and understanding.

I hope this information helps.
Regards,

Najam
Amazon.com
*****************************

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