Complaints

This profile includes complaints for Avalara Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avalara Inc

  906 Alaskan Way # 500 Seattle, WA 98104-1010

  
• 

  Avalara Inc

  21 Robert Pitt Dr Ste 310 Monsey, NY 10952

• 

  Avalara Inc

  6465 Greenwood Plaza Blvd Ste 200 Centennial, CO 80111-4910

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to resolve this issue for 8 months. I was sold a module of this software based on inaccurate information about how the platform worked and was overcharged on my first bill. In addition, I was not informed that I would not even be able to use the platform in Q4 of 2024 due to the filing deadlines. After requesting a resolution on the initial bill going forward it took me months to get in contact with anyone. I eventually went through the sales channel twice. Even after they connected me with 2 different account managers I have yet to receive a response. In the meantime, I continued to receive invoices with no response. It now looks like my account was reset and now I'm going through onboarding all over again and am being charged again. At this point, the only resolution I will accept is complete cancellation of my account and voiding all prior invoices owed. I am beyond frustrated and don't understand how any company can do business like this. I at least deserve someone reaching out to me to explain what has happen for the last 8 months. What started as a simple bill adjustment has now turned into the biggest waste of my time with zero resolution.

  

  Business Response

  Date: 07/03/2025

  Dear Maria,
  Thank you for sharing your concerns. We understand how frustrating this
  experience has been, and we sincerely apologize for the lack of clear
  communication and delays in addressing your requests. After reviewing your
  account, we can confirm that it is currently inactive. Our team is in the
  process of voiding all outstanding invoices associated with your account, in
  alignment with your request for full cancellation and resolution.
  We apologize for the
  inconvenience and time this situation has caused. Your feedback has been shared
  internally so we can continue improving our processes and avoid similar issues
  in the future.

  Customer Answer

  Date: 07/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23511055, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Maria Leonardi

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been using Avalara to file our sales tax reports for the state of ********** in 2024 and prior years. In November 2024 we received a large invoice of $2937.30 " to adjust for increased usage" even though our sales were down. We requested an audit and the bill was revised to $1238.85. Our bill previously were approx ******* per month. Then in January our bills increased to $574.97 with no explanation. We requested an audit again or information regarding the increased fees. We received no response until we had a meeting on 4/17/25 where we were informed that our contract had automatically been renewed even though we did not sign a new contract and there was an across the board fee increase to $574.97 - a copy of the unsigned sales order is enclosed. At that time we said we wished to terminate all services with Avalara immediately. We were informed we have to fill out an online cancellation form but that we would be obligated to pay the contract price through the end of the year. We need help cancelling the services without being locked into a contract that we did not agree to for all of 2025. We are selling the business and the buyer does NOT wish to use Avalara nor do we any longer.

  

  Business Response

  Date: 06/20/2025

  Dear Connie,
  Thank you for taking the time to bring these concerns to our attention. We understand how unexpected costs would be frustrating, and we sincerely apologize for the confusion and stress this situation has caused. 
  After reviewing the account in detail, we found that a renewal notice for the 2025 term was not sent to any contacts associated with the HonorBound Coffee account. While automatic renewals are agreed to in the contract, we recognize that the lack of notice falls short of our service standards. 
  In light of this oversight, our team has approved an out-of-term cancellation of the account. We are also pausing all collection activity while final steps for cancellation are completed. Your request to terminate services without further obligation for the 2025 contract term is being honored, and updates on the final cancellation details will be shared shortly. 
  We appreciate your patience as we finalize this resolution and thank you again for the opportunity to address your concerns. 

• Initial Complaint

  Date:06/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Avalara for over 10 years to pay my monthly taxes to the local Hilton Head Island tax office for my short-term rentals. Since January of 2025, Avalara no longer needed to pay taxes to ******************, since ******, the platform I use to book my rentals, was paying my taxes. I have contacted Avalara numerous times, and they assured me that they no longer had to pay my taxes and would refund me all the fees they have been charging me for a monthly subscription. They have not paid my taxes since 2024, yet they still have access to my bank accounts, and they are still debiting my bank account.

  

  Business Response

  Date: 06/18/2025

  Dear *****,
  Thank you for taking the time to share your concerns, and for your long-standing relationship with Avalara. We understand how frustrating this situation has been, especially when dealing with subscription charges that felt unexpected. We apologize for any confusion and for the delays in resolving this.
  To clarify, we have processed a refund for all subscription fees billed from January 2025 to the present. If you havent seen that refund reflected in your account yet, we recommend checking with your financial institution in the coming days.
  Regarding previous charges, while ****** began collecting and remitting Hilton Head Island taxes in September 2024, Avalara MyLodgeTax is not aware whether a customer is exclusively renting through ******. Many of our customers rent through a mix of platforms and direct bookings, and may still require tax filing services. For this reason, it is the customer's responsibility to notify us when our services are no longer needed.
  Our records indicate that you continued logging in and reporting revenue under ******, and our system generated $0 tax returns based on that input. These filings were processed and corresponding receipts were sent to your account. Because services were being provided during that period and no cancellation request was received, the subscription fees billed between September 2024 and December 2024 are not eligible for a refund. Please find our terms of service here: **************************************************
  We can confirm your account has since been canceled, and no further billing will occur. We appreciate your feedback and the opportunity to address your concerns. We wish you all the best moving forward.

  Customer Answer

  Date: 06/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response from the business regarding complaint ID ******** and find that this resolution is satisfactory to me. They finally refunded me the money I was owed. I appreciate your help.
  
  Sincerely,
  
  ***** ***-**********

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, Avalara MyLodgeTaxwho I use to remit taxes on short-term rental incomemade two separate debits from my bank account instead of the usual single monthly debit. In addition, they introduced a new $1.01 monthly filing fee that was neither disclosed in advance nor authorized. The total amount withdrawn was off by exactly $1.01, which prompted my initial inquiry.I first contacted Avalara support about this on May 8, 2025. After follow-up, they opened a formal case on May 19 (Case #********) and said it had been escalated to their management team. Despite this, I have received no communication, explanation, or documentation of any kind from Avalara as of May 26over two weeks later.I am seeking:A full explanation for the two separate debits Proof that the $1.01 monthly fee was disclosed in advance A refund of the fee if no disclosure exists A commitment that no future fees will be deducted without proper notice This lack of transparency and failure to respond is unacceptable for any serviceespecially one handling recurring financial transactions. I am filing this complaint in hopes of finally receiving a resolution.

  

  Business Response

  Date: 05/27/2025

  Mr. ************************ you for taking the time to share your concerns. We understand how unsettling it can be to notice unexpected charges, especially when they involve recurring transactions, and we sincerely apologize for the confusion and lack of communication you experienced. 
  Regarding the $1.01 fee, we can confirm that this amount has already been refunded, and a confirmation email was sent to you. The charge was related to a recent policy change in which certain jurisdiction-imposed online filing fees are now passed through to customers. These fees are not retained by **********************; they are collected by the jurisdictions as part of the filing process. We recognize that this change was not clearly communicated in advance, and we agree this should have been handled more transparently. 
  We also want to clarify that while your MyLodgeTax receipt shows the total amount owed, including both tax and subscription-related charges, the separate debits you noticed from your bank account are part of that total and should reconcile with the receipt. 
  We truly regret the lack of timely updates and the oversight in notifying you about the fee change. Your feedback has highlighted areas where we need to improve, and we are taking steps to ensure better communication in the future. 
  If you have any additional questions or if there is anything more we can do to help, please do not hesitate to reach out. We appreciate the opportunity to address your concerns and thank you for your continued support. 

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This might be worst company to deal with on earth. I will just tell you one thing: STAY AWAY! Last year before renewal i tried to cancel my contract but they told me that its too late so i said whatever one more year with this company. They are extremely overpriced and you get no service or help whatsoever. Anyways if you edit an order in your system their system process that like new transaction and files tax one more time so you end up paying taxes twice. if you contact them for help they ask you for $360 on amending it with minimum of 2. They charge you for their own fault. now ******* collects tax for shop app order and submitted directly on your behalf. And surprise Avalara dont see that and files tax one more time. You want to fix it? $360!!!! minimum 2 times. Full rip off, robbery whatever you wanna call it. Company is fraud and ****. Just trying to get more money from you on any small thing possible. JUST STAY AWAY !

  

  Business Response

  Date: 05/21/2025

  Dear ****,

  Thank you for sharing your feedback. We understand how frustrating this experience has been, and were sorry for the confusion and inconvenience youve encountered.
  After carefully reviewing your concerns, our team approved a full waiver of the amendment fees related to the two transactions where tax was filed twice. This one-time courtesy was extended in recognition of your long-standing relationship with Avalara and as part of our commitment to resolving this matter to your satisfaction. 
  Additionally, to help avoid similar issues moving forward, we recommend reviewing your Shopify marketplace configuration. Our support team has provided step-by-step resources to help guide you through that process, and were happy to help with any questions along the way. 

  Thank you again for the opportunity to resolve this, and we remain available to support you however we can. 

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avalara locks you into a "monthly" service contract without the ability to *********, if you are not happy with service, or if you have a problem with their service, or the service does not work for your business, and want to cancel - they have you locked in and keep you for the full cycle of the contract.This is not a cheap service either, we are talking $1000+ per month, for a small business this is a MAJOR expense for something so simple as sales tax calculations.I have paid for 5 months, the service has not worked for me, it has created thousands of duplicate records and we have to manually reconcile everything so the product never worked. They continued to tell me i have to "upgrade" because of all the duplicated transactions making it seem like i was using a lot more of the service than I really needed. I ended up asking for a cancellation, my sales *** said it would end after 6 months, but now, they are telling me my contract is 12 months. I am not paying for 7 more months and not using the service that never worked from day one. They already have gotten $6000 of my money for nothing, they will not be getting any more.

  

  Business Response

  Date: 05/15/2025

  Thank you for taking the time to share your concerns. We understand how frustrating this experience has been, and we sincerely apologize for the difficulties youve encountered with both the service and support you received. 
  
  We recognize that your experience with Avalara did not meet expectationsparticularly around integration issues, unexpected usage charges, and confusion regarding your contract terms. We also understand the impact this has had on your business,and we appreciate you bringing these issues to our attention. 
  
  Our team has confirmed that your account has been submitted for cancellation. While Avalaras Terms & Conditions do require full payment through the contract term, weve escalated a request to our leadership team to consider waiving the remaining invoices as a gesture of goodwill. Well continue to keep you informed as soon as we have a decision. 

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23287045
  
  I am rejecting this response because:

  i will accept their resolution once they can CONFIRM that they cancelled and have waived the contract fees going forward

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 06/04/2025

  ****, thank you for your patience as we've worked to resolve. 
  We would like to confirm that the request to cancel the Avalara account for ****************************** has been received and is being processed. The cancellation has been scheduled for the end of the current service term on December 29, 2025. 
  To support this, we have also initiated an internal request to halt future billing of $7,864.24 associated with this account by way of credits. While we are currently awaiting final confirmation from our Revenue and **************** teams, we are actively following up to ensure this is completed as quickly as possible. 
  We will provide an additional update once the cancellation is finalized. We appreciate the your patience and remain committed to resolving this to your satisfaction. 

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cancelled Avalara service as of the end of March and migrated to another provider. We did this mainly because they were charging a new "integration fee" with ******* that escalates to $9,000 a year. $9,000 a year in order to pull data from ******* in order to properly do the task that you are paying for, seems ridiculous. Migrating from Avalara has been a nightmare - suddenly several of the login credentials suddenly no longer work on the state websites, necessitating us to call each of the states to get access to our own accounts. But what is worse is that on April 14, 2025 Avalara withdrew $129,422.21 from our bank account for March / Q1 returns. As of this writing, April 30, 2025 the states have not been paid! California shows a balance due of $48,311 for Q1 because Avalara has taken the funds from us but not paid California. This is fraud and theft.

  

  Business Response

  Date: 05/08/2025

  *****, thank you for taking the time to share your concerns. We understand this transition has been challenging for you, and were sorry for any frustration caused during your migration away from Avalara.
  We want to directly address your concerns around the Q1 2025 return remittance. While we acknowledge the charge of $129,422.21 withdrawn on April 14, 2025, we can confirm that the funds were remitted to the appropriate statesincluding Californiaon April 29, 2025. Our team also shared this information in response to the related case you submitted (Ref. ********), and it appears that you received and acknowledged that communication. 
  Regarding your access to the state portals, we understand how inconvenient it must be to reset login credentials post-cancellation. Our Compliance team has been actively trying to assist you with this issue. Weve reached out multiple times to schedule a call, including emails sent on May 1 and May 5, and voicemails and follow-up emails on May 6 and May 7. Unfortunately, we havent received a response, which has limited our ability to provide the support wed like to offer. 
  We remain ready and available to help you resolve these access issues. If youre willing to reconnect, wed be glad to set up a time with our team to walk through the portal access concerns step by step. Please follow up with the Customer Excellence team directly to continue this resolution. 

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use less that a dozen transactions a year. Avalara were charging me $118 a year for three years. This year the fee jumped to $1100 without warning, auto billed. I tried to correct the issue, but there was no discussion. They recommended I cancel. I did, but they will not refund the money. They say there was a discount, but I was never told there was a discount, and there is no discount represented on my previous invoices.I want a refund for this year as I have not used the service in any way.

  

  Business Response

  Date: 05/07/2025

  ****, thank you for allowing us the opportunity to address your concerns. We understand how unexpected costs would be upsetting and we apologize if pricing expectations were not properly communicated. 
  We appreciate you taking the time to meet with our team and work toward a resolution. As agreed, Avalara will provide an amendment to the renewal pricing for the 2025 term following the withdrawal of your cancellation request. Please continue to stay in touch with our team for updates as we move forward with this process. 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avalara files our taxes for us. We got letters from the state of ********** that we were filing incorrectly so I let Avarala now so they could fix it. They kept ignoring the issue and this ultimately led to a warrant being issued and WA state taking $7,102 from our account. Since ********************** has an accuracy guarantee, they need to be held responsible for this. They keep ignoring me so raising my issue here.

  

  Business Response

  Date: 04/18/2025

  ***, thank you for bringing your concerns to our attention. We understand how unexpected costs can be frustrating, and we sincerely apologize that obtaining support for this issue has been challenging. 
  After reviewing your account, we noted that MFB Fertility has submitted a total of nine notices related to this matter. Each of these notices was closed with a customer action required. It is standard procedure for the state to request justification or explanation for reported exempt sales. Once this information is provided and accepted by the state, the notices are typically resolved, and no further action is required. 
  Please note that Avalara files state returns based on the information selected and provided by MFB Fertility, including applicable Tax Codes and any customers who may have supplied exemption certificates. As such, the responsibility for justifying the exempt sales lies with MFB Fertility. 
  Our team has reached out to share this information and suggest a solution: that MFB Fertility contact the ********************************, acknowledge the notices, and provide details on the types of products and/or services sold, along with any relevant exemption certificates received from customers. 
  We remain committed to supporting you through this process and encourage you to continue working directly with our Support team for any further assistance. 

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23182363
  
  I am rejecting this response because they continue to place blame on me instead of provide the correct justification to the state of **********. I rely on Avalara and their tax experts to file correctly. When that was not done, but place blame on me saying that I did not set up the tax codes correctly. Avalara set up the tax codes, not me, this is why we hired them
  
  Sincerely,
  
  *** *******

  

  Business Response

  Date: 05/02/2025

  ***, 
  Thank you for sharing your concerns. We understand how frustrating ongoing state notices can be, and we appreciate the opportunity to provide further clarification. 
  As mentioned in our previous response and through direct communication with our team, it is not part of Avalaras standard practice to select tax codes on behalf of our customers. To confirm this, we reached out to the implementation consultant who was assigned to your account and thoroughly reviewed our internal records. We found no indication that Avalara selected the tax codes for MFB Fertility. 
  Additionally, the tax codes currently in use are mapped outside of the AvaTax portalthis environment does not allow Avalara to apply or change tax code mappings, reinforcing that these selections were made independently. 
  In an effort to further support you, our team contacted the ******************************** on behalf of ************* to gain more insight into the notices. A representative confirmed that the deductions listed under the "Other" category were disallowed because the department requires more detailed information about the items or services being sold. 
  While Avalara prepares and files returns based on the data provided by *************, only you can provide the explanation the state is requesting. The next step will need to come from your teamby contacting the ** DOR directly and explaining the nature of the exempt sales or deductions. 
  We remain committed to supporting you within our scope, and were here to offer further guidance if needed. Please dont hesitate to reach out to our team for additional assistance. 

  Customer Answer

  Date: 05/04/2025

   
  Complaint: 23182363
  
  I am rejecting this response because Avalara filed our taxes in ** for over a year wrongly. They got multiple messages from WA about the errors and chose to ignore them and is now blaming me for not providing WA state the right information. If it was that easy it would not have gone on for almost a year. I talked to ** directly several times and they said they needed information from you. I contacted you several times and you just give the same answer "it is our responsibility" We hired Avalara to file our taxes because they were supposed to be the expert but instead I was supposed to know. If I could file taxes myself I would not have needed Avalara. This is why I feel they have failed us. It has been the most frustrating experience working with them. Between this, our disaster account set up, consistent errors with payment processing and transaction errors, Avalara has cost our business well over $20k. I would have expected much more from a company that claims to be the best. Why can't you just accept responsibility for this error and make it right? If you don't learn how to treat your customers, you will lose everyone. You used to be the only option, but many more are available now so better be careful with your deceptive business practices. 
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:03/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out several times to try to close out my account. When I try to use their automated system, I am reaching obstacles and not able to complete the tasks, their are loopholes which make knowing which product I have impossible and I asked for assistance and was told the only way to cancel my subscription is through this process. I am not going to utilize this product and was told I am signed up for two services. AvaTax and Return:Prepaid up until 02/2/28/26. For returns, 02/01/25 until 02/28/26 and an Avatax Subscription up until 02/16/26. I was told I can cancel my subscription at anytime however I would be billed through these dates and since they are pre-paid I will have to follow through with payments of which ****** has been mailed to the company and $249.52 will need to be paid monthly until 02/28/26.I do not want this service anymore and want to cancel. I understand I may need to pay this contracted amount but I want to make sure my services are stopped and I do not want to be charged the following year. I do not like or trust their business procedures Every step of the way with this company has been difficult at best. Their website is a nightmare and things that were related as automated are not actually so and the whole process has been very stressful. I want to cut all ties with this company.

  

  Business Response

  Date: 04/03/2025

  ********, thank you for bringing your concerns to our attention. We apologize if the cancellation process was not made clear and we appreciate your feedback on the matter as we are continually working to improve our customer experience. We have confirmed that your account has been submitted for cancellation. No further charges will be applied beyond the current prepaid subscription term, which extends through February 2026. Thank you for giving us the opportunity to assist. 

  Customer Answer

  Date: 04/06/2025

   
  Complaint: 23116501
  
  I am rejecting this response because:

  I feel this company is very unethical. They wish to continue charging for  services they wont be rendering. I now understand why they wish to make pre-paid charges because they dont offer quality  or efficient service to their customers. 
  
  Sincerely,
  
  ******** ******