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Business Profile

Coffee Shop

Starbucks Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Shop.

Complaints

This profile includes complaints for Starbucks Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,004 total complaints in the last 3 years.
    • 352 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This starbucks has failed to practice proper health protocols and I am constantly finding hair and other things in my coffee. I have reported it several times to the starbucks corporate office and issue remains. Its a health risk for me to unknowingly be consuming unsanitary things in my coffee. There was hair in my coffee even today.

      Business Response

      Date: 06/28/2024

      Hello *********,

      Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and have started the feedback. Please contact please contact us at ***** STARBUC and reference Case #CS9332147, so we can finish documenting this for our teams to see and best assist you.

      Best wishes,

      Starbucks Customer Care

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I left a piece of clothing at the Starbucks location that was put in a secure location by one of the associates and clearly labeled and now they can't find it. I frequent this establishment daily. This was an expensive designer jacket. I would like it back

      Business Response

      Date: 06/27/2024

      Hello *****, 

      We're sorry to hear that this happened with one of your personal items. We understand your concern and would like to facilitate having the district manager reach out to you directly. In order to proceed with this, however, we will need to gather a few more details from you. To do this, please contact us at ************ and provide case number CS9315388.

      Thank you kindly,

      Starbucks Customer Service

    • Initial Complaint

      Date:06/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 23 June ***** at 1026 , went to Starbucks and purchased 2 ethos waters. And was charged $5.60 . I was in hurry and noticed that a $5.00 gratuity was charged as well. I did authorize a gratuity that a 100% of my actual purchase. I recognize the fraudulent charges and went back and spoke to ******* ( the manager) who stated that they couldnt refund my money and u would have to dispute the charges with my credit card company. I will do so but I plan to also call corporate and make a complaint about the fraudulent practices.

      Business Response

      Date: 06/26/2024

      Hello *******,

      Thank you for reaching out and bringing this to our attention. I am so sorry that this was your experience and have documented this incident for the District Manager of the store to review. I have also applied a $5.00 credit to your registered Starbucks Card to go towards a better visit. The funds are available immediately and will be reflected in-app upon refreshing. If you have further questions or concerns, please don't hesitate to reach out to our customer care team at ************* and reference case # CS9303232.

      Take care,

      Starbucks *************

      Customer Answer

      Date: 06/26/2024

       
      Complaint: 21889723

      I am rejecting this response because:  unless there is no other alternative.  Please refund my money back to my credit card.  As I had to dispute this transaction with my credit card company as requested by the store manager. Lastly this would be considered theft and the way both the barista and the manager responded tells me that this is a frequent occurrence for your customers. 


      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of the transaction: June 23, 2024.The amount of money I paid in business: $8.60.What the business committed to provide me: Not very happy.What the nature of the dispute is: Also not very happy.Whether or not the business had tried to resolve the problem: None.Account/Order/Tracking Number: Check Number 734501.If the issues involve advertising, when and where was seen or heard: About two weeks ago in perfect advertising with Starbucks Coffee.

      Customer Answer

      Date: 06/24/2024

      By the way, the Starbucks Coffee location is at ********************************************* at **************************************************************************************. Also, I filed that complaint against Starbucks Coffee in the amount dispute of $8.60. The cost of just the Tall Iced Coffee and the Butter Croissant was supposed to be $5.00 in total, and I'm still very angry with that cost. The actual date of that incident was on: June 23, 2024. Their telephone number is: **************. Please do something about it right away, and I mean right now. 

      Thank you for your consideration.

      Signed in peril,


      ******************************

      Business Response

      Date: 06/26/2024

      Hello *******,

      Thank you for taking the time to reach out to **. I'm sorry to hear that this has been your experience. We would be happy to look into this further for you. Please contact us at 1-800-STARBUC and reference case # CS9305278 so that we can gather additional details regarding this matter.

      Take care,

      Starbucks *************

    • Initial Complaint

      Date:06/21/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 5 2024 I went to my local Starbucks with my son. We ordered a venti iced shaken espresso AND a cake pop. The Starbucks app was down for the day so I asked for a receipt for the purchase which I was not given and thought thats ok I will contact customer service and they will help me! Wrong!! Starbucks offers stars for MONEY SPENT! I offered to send a photo of my drink label which has the date, time and store number but the customer service agents Ive been emailing with dont seem to care and dont want to help me. Im sure they know my email and that *** complained before but thats my right as a customer who pays a lot of money yearly on Starbucks. Even this evening I received an email stating if Im not happy with my drinks I can ask for them to be made again. That has nothing to do with my complaint. Its simple to me, I spent money, I have proof and I would like my stars. In this economy and with so many other coffee options out there I thought Starbucks would want to make things right with a long time customer so this is my last resort. They can even check my account associated with my email, I am still spending money there even though this has not been resolved. Seems wrong to me.

      Business Response

      Date: 06/23/2024

      Hello ****,

      I'm sorry to hear that you were unable to receive Stars for this purchase. That would disappoint me. I have reviewed your Starbucks Rewards Account
      and as a one-time courtesy, I have added 10 Stars to your account for you. Please keep in mind that these can take up to 24 hours to be visible in your balance. Moving forward, we will be unable to add Stars for a purchase without a copy of the itemized receipt. If you have any questions, please call 1-800-STARBUC ***************) and reference case # CS9042830.

      Thank you,

      Starbucks Customer Care.

      Customer Answer

      Date: 06/23/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive been a member of the Starbucks app for over a decade. *** participated in promotions over the years and have accrued stars regularly. Until now, Ive used these stars before the expiration date allotted. For *** and June, I was unable to. For *** and June 2024, over 600 stars were deleted from my account. This year has not been pleasant for myself and family. Please notice my absence from patronizing any Starbucks location, over the past year, especially this year (2024). I used to be a super regular, and due to circumstances beyond my control, I am no longer able.I am asking that in this time of turmoil, I am experiencing, that Starbucks extend me some latitude, and ****** I am asking that Starbucks reissue the stars deleted in *** and June 2024. In the future I will ensure to attend to this much better. **************************** **********************

      Business Response

      Date: 06/23/2024

      Hello *****,

      I am sorry to hear that you had Stars expire. That would disappoint me. I have reviewed your Starbucks Rewards Account, and I do see that we have replaced expired Stars for you several times in the past. As a one-time courtesy, I have added added the ****** Stars that expired in June back to your account for you. Please keep in mind that these can take up to 24 hours to be visible in your balance. Also please note that Stars do expire 6 months from the time they are added to an account. Currently, you have ****** Stars that will expire on  July 1. Please keep in mind that moving forward we will be unable to replace expired Stars for you, Should you have any additional questions please call 1-800-STARBUC ***************) and reference case # CS9265429.

      Thank you,

      Starbucks Customer Care

      Customer Answer

      Date: 06/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      I would however ask that you also reinstate the stars that expired in May 2024. I did not utilize my Birthday stars - which is ONLY good for the actual Birthday, no days before or after, as recompense. 

      Thank you, and take good care. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:06/21/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Notified on 4/16/24 by Starbucks that there was suspicious activity on my account and that I needed to re-set the password. Have had identity theft in my past, and attempted to comply immediately. Was able to use their system to change the password successfully (received confirmation on that point), but unable to use the new information to log in. Contacted customer service, several times, to attempt to resolve the issue. It was escalated in April, with no further success.Let things sit until June, and attempted to reset the password again. Receive confirmation PW was successfully changed, but still unable to log in to the account using that data. Reached out to customer service again, unable to resolve at level one. Moved to another level. Was told to 'clear cookies, and try a different browser', things that had already been done and documented at level one. Replied as such. Next communication was that my account was closed for violating terms of service. There has been no information on original incident, or what the violation was.Request explanation of what caused original message to be sent (if it was fraud, the customer has a right to know). Reinstate on-line account, and Gold level status.

      Business Response

      Date: 06/23/2024

      Hello ***,

      I'm sorry to hear about this experience. I'd be concerned if this happened to me. I do see that this issue has been escalated to our specialist team. They would be the ones to best assist you in this matter. For furter assistance, please call 1-800-STARBUC ***************) and reference case CS9143401.

      Thank you,

      Starbucks Customer Care.

      Customer Answer

      Date: 07/02/2024

      Unfortunately, I have heard nothing further from Starbucks since their message they would escalate the matter back on 6/21.  The corporate response to my compliant through BBB stated a certain department would be working on resolution.  That is the same department that stated, out of the blue, that my account had been revoked for a *** violation.  My reply to that response included the original e-mail from Starbucks that notified me to change my password.  The next reply from them was the aforementioned escalation.  Nothing since.

      I am hesitant to contact them directly, at this point.  For all I know the *** violation is that I simply contacted them too many times in attempting to accomplish their request.  I had been looking for a way to respond to BBB, but the only two original options didnt seem to fit my dilemma.  I hate to ask, but is there any way for BBB to reach out to their contact to see where things stand?

      Sincerely,
      *****************

      Business Response

      Date: 07/03/2024

      Hi ***, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and your account is showing as unlocked. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9394480.

    • Initial Complaint

      Date:06/21/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order through the app. It gave an error *************** place the order but it did take the money. I had to add more money in, and the order would take but again, it took the money. This happened a third time. Im out about 40 bucks because Starbucks refused to give the stolen money back.I email their customer service and they confirmed that this was an issue they knew about. But did not fix it or return my funds.I called customer service and was eventually cut off.

      Business Response

      Date: 06/23/2024

      Hello ********,

      I'm sorry to hear about this experience. I'd be concerned if this happened to me. I have reviewed your Starbucks Account, and I do not see any recent transactions. Please reply with the date and time this occurred. Or if you prefer, you can call 1-800-STARBUC ***************) and reference case # CS9266491.

      Thank you,

      Starbucks Customer Care

      Customer Answer

      Date: 07/18/2024

      Hello,

       

      Thank you. It had closed very quickly. 

       

      No, Im absolutely dissatisfied. I have called and they have not only refused to refund the money they took but provided no service; that also refused to refund the money they still hold.

       

       

      Thanks,

      ******************;

    • Initial Complaint

      Date:06/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starbucks in **********, ** located at ************************************* was recently entirely remodeled. However, during the past two weeks the store has been reopened, the air conditioning does NOT work. The company keeps running around the issue trying to point fingers at the contractors and nothing is being fixed. We are in the middle of summer and have nearly 100F temperatures approaching this coming week. They are forcing people to work and will be severely reprimanded if they refuse to work in sweltering temperatures and unsafe conditions. This is ridiculous! People did not sign up for this job to work with no air conditioning in the middle of summer. There is still no resolve in sight. Please help.

      Business Response

      Date: 06/23/2024

      Hello,

      I'm sorry to hear about this experience. I'd be concerned if this was happening to me. Regretfully, due to privacy and security reasons, we are unable to address partner related issues via the BBB. I encourage you to contact partner resources for further support. 

      Thank you,

      Starbucks Customer Care.

    • Initial Complaint

      Date:06/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starbucks is refusing to allow me to log into my own Starbucks account (via the app or the website) to access my gift card balance or to use the app to place orders. I have already opened up case #CS9230908 with Starbucks customer service, and they have steadfastly refused to resolve my issue for me. I am still unable to log into my Starbucks account. They have steadfastly refused to provide me with any information as to why they have blocked my account. They responded with a generic message telling me to call a toll-free number in the ***, but since I am traveling throughout ****** for the entire summer, I have no ability to call a toll free number in ***************** (which only works from within *** borders). Starbucks has been absolutely horrible about trying to solve this issue for me, since they have done nothing to solve this for me. This is also an example of theft from Starbucks, since I had a gift card balance of nearly $20 and Starbucks has prevented me from accessing my gift card balance. I have a connection with the local news, and I will be going to the news media next about this incident to highlight the terrible way that Starbucks is treating its customers.

      Business Response

      Date: 07/02/2024

      Dear *****,

      We are sorry to hear that you have not been able to access your Starbucks Rewards account that was created in the U.S. while you are traveling in ******. Accounts are not able to be accessed out the U.S. when traveling to another country. Once you return to the U.S. you will have full access to your Starbucks Rewards account. We are sorry for the inconvenience that this may have caused you.

       

      Have a wonderful day!

      Customer Care

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