Business Profile

Coffee Shop

Starbucks Corporation

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Complaints

This profile includes complaints for Starbucks Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,003 total complaints in the last 3 years.
355 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7/23/25 I was visiting ************ and sightseeing in the area of ********. I entered a Starbucks location with my young 4 year old niece who needed to use the restroom. I was greeted by an African American young man. I then asked him if we could use the restroom. The gentleman immediately replied with you have to purchase something . Starbucks should be ashamed of this type of behavior. My mother spends tons of money purchasing this overrated brand! Its disgusting that you would turn a child away over a dollar for using the restroom at that! Starbucks is disgusting and I will absolutely be blasting them on social media . Shame on Starbucks! And I will absolutely let my mother know about this brand she loves so much.
Business Response
Date: 07/26/2025
Dear ******,
I am sorry to hear this and understand your concern. Last year we announced our Back to Starbucks strategy - This is an opportunity to refocus on what has always set Starbucks apart - a welcoming coffeehouse where people gather and we serve the finest coffee, handcrafted by our skilled baristas. Weve also heard from our partners and seen firsthand that there is a need to reset customer expectations to be successful in creating a warm, welcoming environment that is also safe for everyone in our stores. To do this, were implementing a new code of conduct, something that most retailers already have, that lays out our expectations for how our spaces, including our cafes, patios and restrooms, are to be used. While we are working to equip our baristas for this change, we respectfully request the public to support them as well by honoring the code of conduct in our stores. We are sorry for the inconvenience that this caused you!
Sincerely,
Customer Care
Initial Complaint
Date:07/16/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered a venti shaken horchata expresso on July 11th. It was made by a new person but they didn't make it right and we want a full refund.
Business Response
Date: 07/22/2025
Hi *******,
Thank you for reaching out to us. We are so sorry to hear that the Iced Horchata Oatmilk Shaken Espresso you ordered didn't meet your expectations. We would be disappointed if that happened to us. We would need a few more details to be able to assist. Could you please give us a call at ************ and reference case # CS14708784 for further assistance.
Thank you,
Customer Care
Customer Answer
Date: 07/23/2025

Complaint: 23606162

I am rejecting this response because:
We already called twice and someone claimed they would get back to us and never did.
Sincerely,

******* *******
Business Response
Date: 07/30/2025
Hello *******,
Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and see that a credit was provided. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS14706149.
Best wishes,
Starbucks Customer Care
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:07/13/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ORDER DRINK FROM STARBUCKS AND I FOUND INSECT IN IT.
Business Response
Date: 07/15/2025
Hi *****,
We're sorry about that bug in your drink. That's definitely not the experience we want you to have. I have documented this for the local leadership so they can look into it. I was also able to add a $10 credit to your Starbucks Rewards account to replace that drink. You should see this when you refresh your app. If you have any other questions about this, please reach out at ************** with reference #CS14625067, and we'll be happy to see what we can do to help.
Thanks,
Starbucks Customer Care
Initial Complaint
Date:07/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Location:***************************************** I am writing to formally complain about an incident that occurred at your location on July 12, 2025, at approximately 12:30 PM**. The unprofessional conduct of your staff significantly impacted my experience and requires urgent attention. Details of the Incident: 1. Noisy *************************** Issues: - The store was extremely busy and loud at the time. - When placing my coffee order, the barista indicated they could not hear me and leaned closer to listen. - I raised my voice *only* to ensure clarity in this chaotic environment. 2. False ****************** Escalation: - The barista abruptly accused me of "screaming" at them, adopting a visibly offended demeanor. - Without provocation, another staff member joined in, collectively blaming me for their miscommunication. My Concerns: - I accommodated the baristas request to speak louder after they leaned in. To then be accused of aggression was unjust and humiliating. - Staff working in high-volume environments must handle communication challenges professionally. If they cannot manage routine customer interactions without misconstruing intent or escalating conflict, they are ill-suited for service roles. - Being publicly reprimanded for attempting to cooperate was deeply distressing and reflects poorly on Starbucks service standards. Requested Resolution: I demand a formal apology from the store manager for: - The staffs false accusation and public shaming. - The lack of professionalism in resolving a simple communication issue. - The disregard for customer dignity in your establishment.
Business Response
Date: 07/14/2025
Hello Xin,
I am sorry to hear about this experience. I'd be concerned if this happened to me. I have documented the information that you have provided and forwarded it to the District Manager, asking that they reach out to you directly. Typically, you should hear back within 3-5 business days. You can call ******************** and reference case # CS14617401 to check the status of this case.
Thank you,
Starbucks Customer Care
Customer Answer
Date: 07/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** **
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went ordered 2 grande oat milk shaken espressos on Wednesday, July 9 around 3:20 PM. Both drinks were completely milk based and so disappointing we ended up pouring them out and making coffee at home. I tried following up via chat the next day Thursday, July 10 around 5:30. After answering all his questions, ****** refused to help me because I didnt have an itemized receipt, which I wasnt given at the store the day before. I sent him a screenshot of my credit card transaction showing the total and paid to Starbucks. He refused to escalate my claim or provide a resolution. I called the store at 5:41 PM 7/10, the woman I spoke with was in empathetic and borderline rude. She was flippant and said well you can come back and well remake it or, ya. Im in single mom mode, I cant just flippantly drive to the store to be made whole for a shiity product experience to begin with. I called the corporate line, explained my situation, the woman also didnt seem to care I was being inconvenienced and said without the itemized Starbucks receipt, which I wasnt given, she couldnt help me but could file a formal complaint. This experience is trash, this store is trash. At this point its not even the fact I didnt get the coffee I expected but I was treated like an inconvenience to the point of tears. For a giant corporation, this is a s***** experience.
Business Response
Date: 07/17/2025
Hi ******.
We're sorry this was your experience. That's definitely not up to our standards. We can certainly document your feedback for our teams. We were also able to credit your Starbucks Rewards account for those drinks. You should see the updated balance through the Starbucks app. Thank you for reaching out, and if you have any other questions, please feel free to reach out **************.
Thanks,
Starbucks Customer Care
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
********* ***** ************ 6-28-2025 ************************** To:Starbucks Customer Relations P.O. ****************** 19905-6363 Subject: Urgent Request for Reimbursement of $80 Gift Card Barista Error and Mishandling Dear Starbucks Customer Relations/********************** am writing to formally request a resolution regarding an $80 Starbucks gift card that was mistakenly voided and subsequently lost due to an error by your store staff.On June, 18 2025 at 0600, I visited the Starbucks drive through at ***************************************** Ca and handed the barista an $80 Starbucks gift card to be loaded onto my Starbucks app. She expressed uncertainty about how to do it but attempted it anyway. I watched as the $80 appeared on my Starbucks account in real time. However, she insisted it had not worked and voided the transaction without verifying that the funds had, in fact, been transferred successfully.Despite showing her the funds on my app, she told me to proceed with my order ($11), which she rang up and charged to the original gift card. She did not return the gift card to me. I realized this immediately and called the store before leaving the parking lot. The manager, ******, assured me the card would be held for me to pick up during my lunch break.When I returned, staff initially could not find the card. After contacting the manager I had spoken to earlier, they located the card under the register. However, when they scanned it, it had a $0 balance. They acknowledged seeing the add and void activity but said there was nothing they could do and perhaps the money was never loaded properly. I have a physical print out showing the card was loaded and active. And my usage reflects the 80 dollars was there when I arrived at starbucks that morning. They directed me to the Starbucks ***** number.I filed three separate complaintsone with the gift card support team and two with general support
Business Response
Date: 07/17/2025
Hello *********,
I'm sorry to hear about this experience. I'd be concerned if this happened to me. I have reviewed your Starbucks Rewards Account, and I do see that a credit of $80.00 was applied to your account on July 15. If you have any additional questions, please call ************* and reference case # CS14387323.
Thank you,
Starbucks Customer Care.
Customer Answer
Date: 07/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *****
Initial Complaint
Date:07/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 1, On July 1, 2025, I discovered that 346 of my Starbucks stars had expired. I promptly requested that Starbucks reinstate these stars to my account.I usually receive notifications about stars nearing expiration, yet I did not receive any alerts for these stars prior to their expiration (please see the attached for reference).In my discussions with various representatives, I made it clear that I expect the opportunity to utilize the stars I have rightfully earned and to benefit from the privileges extended to Starbucks app users.Unfortunately, my request was denied. As I mentioned, I typically receive notifications about my stars, but in this instance, there was a complete lack of communication. I have been a loyal Starbucks customer since the app's launch, which spans over a decade. The refusal of such a large organization to accommodate a long-standing customer like me is not only disappointing but also unacceptable.
Business Response
Date: 07/15/2025
Hi ***** *******,

Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and we have documented your feedback. You may review our Starbucks Rewards Terms of Use on our app or website ************************************************* (US) or **************************************************** (******), this will always keep you up to date on our policy such as when Stars are set to expire. We also keep you updated in your account for you to check any time, and send emails reminders a month in advance to let you know if Stars are getting close to expiring. Bear in mind that if we have added Stars back in the past after they expired, this was done as a courtesy. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9265429.
Thank you,
Customer Service
Customer Answer
Date: 07/16/2025

Complaint: 23585995

I am rejecting this response because: I was not notified that these stars were about to expire. I have been notified in the past, and was notified for the month of August. The attachment is a pic of my mailbox, that receives notifications from Starbucks.
You will note that prior to the most recent email notifying me of the stars that will expire in August, the last email and sent from Starbucks is in 2024.
My ask, is that IF one was sent by Starbucks, when and where was it sent.
Please advise.

Sincerely,

***** *******
Business Response
Date: 07/24/2025
Hi *****,

We do apologize for the inconvenience. We understand your concern, however you are aware that Stars expire after six months, and you do have access to the Details page on the app at all times to keep track of expiring Stars. Often times the alert emails get diverted to the spam or junk folder, so they tend to get ignored or not noticed. As we have replaced a large number of expired Stars in the past as a courtesy, we are no longer able to replace them again. Thank you for reaching out, and please have a nice day.
Thanks,
Starbucks Customer Care
Customer Answer
Date: 07/24/2025

Complaint: 23585995

I am rejecting this response because: These star were earned in good faith. Situations happen. Tragically for me, I all that occurred took place just prior to these stars expiring.
No worries. I am completely done. Youve lost a long standing, and viable customer forever.
Sincerely,

***** *******
Initial Complaint
Date:07/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 9, 2025 Subject: Fraud, false advertising A recent reward offer structure was changed midstream.under the first program you get 20* on the first purchase. Under the second program you do not get an award for a 1st purchase but are forced to make a 2nd purchase to receive any stars.This is false advertising. It is a common thread, though, of duplicity under the new CEO, *** *******.The rewards program has recently been anything but a reward to loyal customer. Under *** ******* the rewards offered have become few and infrequent, complex and reduced in reward value. The only time there is a reward now is nearing the end of a quarter. He uses it as a last resort measure to increase financials that would show dismal results and tries the rewards to increase sales at the last moment to obtain not quite as disappointing numbers for the quarter to appease SBUX owners and shareholders. He does not use it to reward loyal customers.The above is a truncated version of letter to fit your requirements of certain # of characters. It does not fully describe the issue.
Business Response
Date: 07/12/2025
Hi ******,
Thank you for taking the time to reach out to us. We are sorry to hear that you are having an issue with a Star Challenge. We would be disappointed if that happened to us. We tried to look into this but do not have enough information to find the exact promo you are talking about since we are unable to pull up your Starbucks Rewards account with the provided information. For us to assist further, please reach out to us at 800-STARBUC.

Thank you,
Starbucks Customer Care
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im filing complaint as I placed order at Starbucks oculus ****** street and didnt receive the order on 7/7/2025 for dragon drink grande Store told me they dont have the drinks as ingredients been out of stock I called star bucks cs and was told its been escalated for a refund but refund havent been issued id like 6.48 to be refunded
Business Response
Date: 07/09/2025
Hi Hana,
I'm sorry for the confusion with the refund. I understand your concern. I looked up the case, and I see a refund is already being processed back to your ******. You should see the refund on ****** within 7-10 business days. Thank you for reaching out, and if you have any other questions, you can reach out to our team at ************** with case #CS14541861.
Thanks,
Starbucks Customer Care
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starbucks closed my account without any notice and did not give a reason; the outsourced representative on the phone could barely help, and their team on X was also unhelpful. I'm supposed to hear back from someone else about getting it reopened, but I'm disappointed that Starbucks felt the need to do this without talking to me first and I have no idea if I will hear from them by end of this week. At the very least, I'd like my 90 stars back; I don't like being treated like a criminal without any reasons.
Business Response
Date: 07/08/2025
Hi ****,
Thanks so much for taking the time to reach out.We have reviewed the details of your complaint and your feedback has been documented for the appropriate teams to review. We can confirm that all access to this account has been reinstated. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS14514974.
Best wishes,
Starbucks ****************
Customer Answer
Date: 07/08/2025

Complaint: 23566913

Thank you - I can re-access the account. I do accept the business response, but before we close this matter, I did want to note I made some transfers between some gift cards on my account, and am hoping Starbucks can be made aware of that as I don't want the account closed again because of these transfers.

Sincerely,
**** *****

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Starbucks Corporation is NOT a BBB Accredited Business.