ComplaintsforStarbucks Corporation

Coffee Shop

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Initial Complaint
04/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Star Bucks is sending me junk advertisement and refuses to unsubscribe as harassment to US Comsumers
Business response
04/20/2024
Hello ******,
Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and could not find a Starbucks Rewards Account with the email provided. If you have connected to our Wi-Fi at any point, this could be the reason you are seeing emails from us, as you would have agreed to it when connecting. You can opt out and unsubscribe from the mailing list at any time by clicking the unsubscribe link at the footer of the email. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS8421590.
Best wishes,
Starbucks Customer Care
Customer response
04/25/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
04/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 3/24 all of the money in my Starbucks app went missing, I also lost all of my gift cards and any linked cards, my account was completely blank. After called and talking to the customer service line for over an hour they agreed to refund the missing money back to my account and call if I dont see it in 5-10 business days. I called back on 4/16 after not seeing the money come through and talked to a representative and supervisor who said I could not be refunded because they dont see any gift cards on my account which of course not everything was deleted by their own app the month prior. After pleading for any money back for an hour the super told me there was absolutely nothing they could or would do for me and hung up on me promptly. Extremely frustrating to have to fight for your own money back to spend that their establishments for over two hours and get nothing not even a sorry. I know this has happened to other people and Starbucks refuses to take responsibility for their own glitch leaving dedicated customers out in the cold.
Customer response
04/16/2024
The case number for the above was #CS8064711
Business response
04/17/2024
Hello *******,
Thank you for bringing this to our attention. We are sorry to hear this and we have added a $15 credit to your account as a customer service gesture. We are sorry for the inconvenience this may have caused. The case number for your reference is CS8378194. At this time we find this matter to be fully addressed.

Thank you,

Customer Care
Customer response
04/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
04/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
******************** *************************************************** To go Store number 6915-197405 Receipt #******** Hello and thank you for helping me out I wanted to please reach out because I spoke with the Store Manager from *********** location to contact corporate as they are the ones who naturally handle cases like these Ive already taken the vehicle into the repair shop for an estimate and told my insurance of the details as well On April 4th, 2024 we placed our mobile order for Receipt # ******** and picked up our mobile order at the drive thru While at the drive thru, the Southwestern Delivery people who deliver all of the inventory for Starbucks drive their 18 ******* truck through the very small drive thru lane ** youre familiar, Sunland is a small town on a hill and theres no updated infrastructure where the roads are wide I took a photo and have evidence of the truck entering and parked illegally As we attempted to exit, we didnt realize the road narrows into a single lane exit which the truck had blocked and the front left of his truck ended up damaging the rear passenger side of our vehicle We attempted to make contact with the driver but he was nowhere to be seen, he had left his truck and we were advised to reach out to corporate There was a green corvette or Lamborghini behind us as well who witnessed it and we have his testimony and contact details are below ***************************** ************ We are please seeking support on rectifying this issue with our vehicle, thank you
Business response
04/15/2024
Hi, *******************************! Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and have escalated for review. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS8353526.
Initial Complaint
04/13/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello,Ive been needing double dosages of Venti Starbucks Caramel Ribbon Crunch Frappuccinos recently due to inability to stay awake due to the medicines I take. I got into a Starbucks whenever I can yet the hours of operation are absolutely horrendous with many if not most closing at 8:30pm with some opened as late as 10:30pm or 11:00pm yet you dont know if you should rush into the drive through if you can find it or enter the store. If you are going inside the store seconds before closing and the store itself is closed, GOOD LUCK! You wont be greeted for a drink in drive through when you find it. Why arent the Starbucks opened 24 hours because arent these coffee drinks FAST FOOD? They are overpriced as well with Venti drinks costing upwards of $7.00 which is the equivalent of some meal!My complaint also involves placing funds on the Starbucks GOLD Card that I have and having these funds liquidated or taken away in some GLITCH where i have to notice and call the 800 customer service phone line to complain. Funds went down atrociously the other day and I phoned them at the Starbucks here on Marks and ******* today. They put the money back and gave me also a credit for continued ****** that are WATERED DOWN instead of full of flavor with tastes of ice and whipped cream only as you finish your drink. This is unacceptable!To have actual money vanish seems like FRAUD if you ask me and this isnt the first time it happened! What is Starbucks going to do for me as a resolution! Just comping me the free drinks and putting back money it took away seems minuscule for such a huge company and this incident happening twice, the first time unreported to the BBB.
Customer response
04/14/2024
Just FYI: This complaint is for the Corporate Headquarters of Starbucks which I could not find here on the BBB website. I wanted to add that I do feel that if I were to walk into a Starbucks ANYWHERE and attempt to engage in small talk with a female barista working the coffee bar counter and then ask for her mobile number or ask her out, I might get her mobile number but it would be to a burner phone with no voicemail setup and without a call back.
Business response
04/16/2024
Hello ****,
Thank you for taking the time to reach out today. Upon looking into your concerns, I did find that you had discussed your experience with our customer care team and our agents had shared your feedback with the store's management team. For any additional questions or concerns, please reach back out to 1-800-Starbuc and reference case CS8330776.
Take care,
Starbucks Customer Care
Customer response
04/24/2024
The Starbucks at each location area is always different. I was under the assumption that there was a FIXED RECIPE for the FRAPPUCINO DRINKS and that every time I purchased one, it would be the SAME ANYWHERE at ANY LOCATION. This is not the case.

I have had to tweak my drinks at each location by discussing what I like and dont like about my FRAPPUCINOS and basically all the drinks usually come HALF FULL and the rest all ICE. For my preferences, I like my Frappuccinos with flavor to taste similar to a desert creme brule for example. I will have to contact 800 Starbucks to let them know if needed. They usually take care of me by providing a refund but I have had issues with my money disappearing off the card that they have not issued a formal letter to explain. That is FRAUD right to steal or have money disappear off a Gold Card which is what I have without notice maybe due to a glitch?
Business response
04/27/2024
Hi ****,

Thank you so much for taking the time to contact us! We have reviewed the details of your concerns and can confirm that there is a standard recipe for each beverage offered on our menu. However, we're always excited to see customers personalize their beverages to their liking. There are over ****** ways to create the ultimate Frappuccino drink. Just ask your barista for exactly what you want. We are also proud to provide our Barista Promise: love your beverage or we will make it right! Simply ensure you taste your drink before leaving the store you visited, and if it is not up to your standard let us know and we will make it right!

As far as the funds on your Starbucks Card, we would like to connect you with one of our specialists to discuss and review this disappearing funds issue and provide the most accurate information. Consequently, we've documented this matter for our specialists to review. You should hear from them via the email address linked to your Rewards account. Should you like to follow up on this matter, please contact the CCC at ***** STARBUC and reference Case #CS8515837.

Sincerely,

Starbucks Customer Care
Customer response
04/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
04/12/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Starbucks did not honor their half off coupons. I was advised by the customer service reps to make the purchases for 4/11 and 4/12 and chat back in referencing the case for my refund since the coupon wasnt working. When I referenced the case ******* offered me a $3 credit and gave me the run around. Starbucks has had terrible customer service and this isnt the first issue.
Business response
04/15/2024
Hello Desi,

We apologize for the confusion regarding the Scavenger **** offer and for the difficulty in receiving further discounts that were offered. Our records indicate you already redeemed the offer on 4/9. This offer was available once per member. However, as a customer service gesture, we have added $7.08 to a new digital Starbucks Card on your account. You will see the amount upon refreshing the balance. If you have any further questions or concerns, you may contact us at 1-800-STARBUC and reference case #CS8317147. We consider this matter fully addressed and will not be responding further via the BBB.

Thank you,
Starbucks *************
Initial Complaint
04/12/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to Starbucks on 04/12/2024 at 7:39 a.m. I paid a total amount of *****, that is including my drink which cost me 8.98, a gift card of $20.00, and I tipped $1. I then waited to get my coffee for approximately *********************************************** got their drinks before I did. After waiting 20 minutes, I went up to one of the employees, she stated she was super busy and would get to my drink when she could. I received my drink 2 minutes after she said that. I had never had a bad experience with this Starbucks but the employee was rude and unkind.
Business response
04/17/2024
Hello *******,
I see that you have been communicating with our customer care department and they have applied a $5 credit to your account. If you have any additional questions, please reach out to 1-800-STARBUC and reference CS8310893 and a customer service specialist will be happy to assist.
Thank you,
Starbucks Customer Care
Initial Complaint
04/12/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Staffing labor around ***************** not able to meet business needs. Unable to take MANDATORY breaks such as Lunches more than six hours. Overextending employees affecting store operations and customer satisfaction. No effort in reinforcement of labor.
Business response
04/12/2024
Hello ******,
Thank you for reaching out, I am sorry to hear about this. Due to privacy and security reasons, we are unable to address partner related issues via the BBB. I encourage you to contact partner resources for further support.
Thank you,
Starbucks Customer Care
Initial Complaint
04/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I accidentally ordered my Starbucks order to the wrong location via the app. Upon calling the original location where I placed the order (********, **) the gentlemen told me to call the correct store (*********, **) and they would handle the case. As directed, I called ************* store and the shift manager was extremely rude and unwilling to assist me in finding a solution. I ended up paying for both orders, but the Danville store graciously offered store credit. As I entered ************* store to pick up my order, I was able to hear the shift manager speaking loudly and negatively about me over the phone for all in the store to hear. I asked for her information and her store managers information. I was treated poorly by the staff throughout the entire experience at this store.
Business response
04/12/2024
HI *****,
Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are refunding the original purchase. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS8306146
Thank you
Starbucks Customer Care.
Initial Complaint
04/10/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was door dashing on 4/10. My initial complaint was the clerk gave me the wrong door dash order and I was forced to come back to get the correct order for **************** The second issue was around 11a-12p I ordered a venti mango pineapple with store manager ***. She scanned my app and unknowingly she charged me for a TALL! I did not know until she proceeded to hand me a baby cup. I told her I asked for a Venti. There were no customers in there at the time and she made me wait a while until she felt like making my drink. She also argued with me and called me a liar saying I ordered a Tall which was untrue. You can look at my order history I always ask everything in a Venti. She also charged me an extra $.74 for her error. She was very rude and unprofessional.
Business response
04/10/2024
Hello *******,
Thank you for taking the time to reach out to us regarding your experience. I'm sorry to hear of the frustrations you experienced at the store. I have been in contact with the store's District Manager and will ensure that this is reviewed on the store level so we can provide better service going forward. We have issued a credit to your Starbucks Rewards account. If you need any further information or assistance, you can reach the *********************** at ************* and reference incident #CS8280583.
Thank you,
Starbucks Customer Care
Customer response
04/11/2024

Complaint: 21554671

I am rejecting this response because: I had to waste my time and gas that I did not get paid for to do a 2nd delivery since the wrong items were giving to me by staff. *** was too busy having a personal conversation she could not multitask and called me a liar for her making a mistake on my order. A $6 credit is ridiculous and my delivery was from your location in the highlands to the busy cardiology building downtown.

Sincerely,

********************
Initial Complaint
04/07/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Starbucks took ***** stars from my account in the month of March. I was about to use them on the date of expiration, but I still had time. When I went to use them, they were gone. I called the company, but they refused to give them back to me. I do a lot of business with this company, even though their prices go up every 3 months. I would like my stars back. Also, there are many times when they stars are not added to the balance, and when you call them, they argue with you, but nothing gets resolved. I am a good customer, but I do not like their customer service at all.
Business response
04/07/2024
Hello, I'm sorry to hear that you had Stars expire. That would disappoint me. Stars expire on the first of the month at 11:59 PM PST, 6 months from the time they are added to an account. I have reviewed your Starbucks Rewards Account and as a one time courtesy, I have added the ****** Stars that expired on March 1 back to your account for you. Please remember that these can take up to 24 hours to be visible in your balance. If you have any additional questions please call ************** (1-800-STARBUC) and reference case number CS8243341. Thank you, Starbucks customer care.
Customer response
04/12/2024

Complaint ID: 21542724Thank you kindly for taking action so quickly. Starbucks has reissued my stars to my account. I appreciate your help.

Customer response
04/13/2024
I have my stars back in my account, and I just wanted to thank the BBB for taking action so quickly and allowing me to voice my concerns. Thank you for hearing and answering and for all that you do to make our lives a bit more manageable. Thank you kindly. Have a blessed day.

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