Complaints

This profile includes complaints for Starbucks Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Starbucks Corporation

  2401 Utah Ave S Ste 800 Seattle, WA 98134-1435

• 

  Starbucks Corporation

  221 W Heron St Aberdeen, WA 98520-6224

• 

  Starbucks Corporation

  1202 E Wishkah St Aberdeen, WA 98520-4225

• 

  Starbucks Corporation

  1519 Commercial Ave Anacortes, WA 98221-2234

• 

  Starbucks Corporation

  1720 Commercial Ave Anacortes, WA 98221-2325

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, I placed an order through the H3339**36343433393633H app (order number #**F75) for a caramel Frappuccino totaling $12.59.However, upon receiving my delivered drink, I was shocked to find that it was not the caramel Frappuccino I had paid for, but rather a cup of water. Despite my repeated attempts to contact H3339**36343433393633H support via both phone and in-app messaging, I was ignored for 13 hours. When they finally responded, they claimed that my issue was not eligible for a refund due to the passage of time, leaving me without a resolution.This experience has been frustrating and disappointing, as I expect a certain level of quality and service from H3339**36343433393633H. Receiving water instead of my ordered drink is unacceptable, and the lack of effective customer support has only added to my dissatisfaction. I hope that this matter can be resolved promptly and fairly.

  Business Response

  Date: 08/06/2024

  Hello ******,

  Thanks so much for taking the time to reach out. I am so sorry that this was your experience and can certainly understand your disappointment. I have reviewed the details of your complaint and have escalated your concerns for review. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9854393.

  Thank you,

  Starbucks Customer Care

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the last 30 days, I went to Starbucks at **********************************************************. After waiting in a long drive-thru line, the employee refused to take my $100 bill stating he doesnt have change. A few weeks later, the same thing happened again. Theres no signage anywhere that prohibits $100 bills and is unfair to wait in a long line to be denied wasting my time and all consumers behind me. A business as large as Starbucks should always have change available to its customers. It was a complete waste of time. There needs to be a solution to this because $100 is legal tender.

  Business Response

  Date: 08/06/2024

  Hello ******,
  
  Thank you for reaching out to **. I am very sorry to hear the store was not able to accept the $100.00 bill. Certain situations may exist where the store may use their discretion to not accept a large bill. I apologize for any inconvenience that this has caused and have shared your feedback with the store's District Manager so that they can follow up with you in regard to your concerns. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9858784.
  
  Thank you,
  
  Starbucks *************

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 8/3/24 I went to starbucks and asked for 2 brownies in a bag. According to NYC rules I should not pay taxes on this order. I usually don't pay in other starbucks stores. This one the workers argued with me, so I believe they are over charging many other customers and not only me.The store is on ***********************, and the number is 9439.The way they treated me, I decided to make an issue of it. They said I should complain to the 'Corporate offices'. So through you, I hope they get the message.

  Business Response

  Date: 08/04/2024

  Hello ******,

  I'm sorry to hear about this experience. I'd be concerned if this happened to me. Please call ************** ***************) so we can look into tghis for you.

  Thank you,

  Starbucks Customer Care.

  Customer Answer

  Date: 08/22/2024

  Hi,
  
  I saw your response and your recommendation to speak with their customer service was not sufficient. I was being sent to a general customer service representative and there was no mention of my complaint.
  
  I decided not to go to their customer service to begin with, and went to the BBB with the assumption that they will treat this more seriously if it comes from you.
  
  Please consider this case open.
  
  While for me this is only a few cents and the slight emotional hurt of their response to me, the accumulative money they are bilking from unsuspecting NY residents is in the millions.
  
  Kind regards,
  
  *******************************
  

  
  

  Business Response

  Date: 08/23/2024

  Hello ******,

  
  I'm sorry to hear about this experience. I'd be concerned if this happened to me. Please call ************** ***************) so we can look into this for you. We are unable to locate an account for you for security purposes we ask that you call in so we can look into this matter. At this time we consider this case closed.

  
  Thank you,
  Starbucks Customer Care.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starbucks is retaliating against me after filing a complaint previously with better business bureau for breach of contract related to its rewards program, many of its cashiers are not fully trained on the program and not honoring rewards benefits they offer in marketing ads. Furthermore, After filing the complaint in 2023, they have taken the steps to not allow me to use promotional offers that are available to all of its customers, advertised in marketing emails and in-app messages. I have contacted their customer service team about the issue, and they refuse to speak to me about the issue or to try to resolve it. In fact in several attempts, I have contact their customer support and I am either refused a solution or asked to call in, so that I am kept on hold with no manager answering to resolve this issue. Clearly the company is retaliating by withholding all promotions, such as the "buy one get one," and not allowing me to apply the promotion in my cart, or when I order from a cashier and scan my rewards account.

  Business Response

  Date: 08/07/2024

   

  Hi *************************, thanks so much for taking the time to reach out. We have reviewed the details of your complaint and are researching the steps that have been taken to assist you with the issue of not receiving our promotional emails. On August 2, 2024, we confirmed your Starbucks Rewards account was able to receive our promotional emails and to call us for further assistance.  Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9878731.

   

  Thank you,

  Customer Service 

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22085204
  
  I am rejecting this response because: I have already contacted the Starbucks customer support on the app chat and over the phone, having waited for long periods of time on hold and spent several hours on chat wasting time.  I believe I am being deceived and that there is no intention on resolving this issue.  I have asked other customers if they are having the same issue, and have not been able to find anyone having the same issue, therefore it appears I am either being targeted and promotional offers are being blocked in my app to use them, or the support team is not taking the steps to resolve the issue for several months now.  This is unacceptable considering how much I spend with the company. 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/09/2024

  Hi ******,

  Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and have started your feedback. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9878731.

  Best wishes,

  Starbucks customer Care

  
  

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22085204
  
  I am rejecting this response because: I do not understand the response.  It is not clear.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/21/2024

  Hi ******,
  

  Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and have documented and escalated this matter for our specialists to review further. Our specialists will contact you via the email address linked to your Rewards account regarding this issue. Should you like to follow up on your case, please contact the *** at ************* and reference Case # CS9878731.
  

  Sincerely,
  

  Starbucks Customer Care

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22085204
  
  I am rejecting this response because: This has been dragging on for months now, and I get the same answer that someone will contact me and nobody ever does.  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/29/2024

  Hi ******,
  
  Thanks so much for taking the time to reach out. We have reviewed the details of your complaint and have documented and escalated this matter for our specialists to review further. Our specialists will contact you via the email address linked to your Rewards account regarding this issue. Should you like to follow up on your case, please contact the *** at ************* and reference Case # CS9878731. Our account specialist is best to resolve this matter for you. Please be sure to respond to their email and communicate with them to get this matter resolved.
  
  Sincerely,
  
  Starbucks *************

  Customer Answer

  Date: 08/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is PARTLY satisfactory to me.  It has not yet been communicated to me that the issue has been fixed. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2024 I was burned by hot coffee that spilled on my lap and and hand because a cup at Starbucks collapsed when I tried to move it getting in my car. I reached out to Starbucks customer service numerous times and know had reached out to me. It is 8/1/2024 more than ******************************************************* and I havent received a call back.

  Business Response

  Date: 08/04/2024

  Hello *********,

  I'm sorry to hear about this experience. I'd be concerned if this happened to me. First I hope you are feeling alright. Please give us a call at 1-800-STARBUC so we can gather some additional information.

  Thank you,

  Starbucks Customer Care.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in *************, ****** and purchased 5 drinks from Starbucks over a 4 day period of time. I asked the first day and second day if I paid with my Starbucks reward card if it would be converted to American currency and was told by both employees that it would be converted to American currency. All 5 separate transactions were NOT converted to American currency on my app like I was told. It said on the receipts CAD (Canadian currency). After a few days and it still hadnt adjusted after I got home (4 hours away from *************) I called customer service. I spent over 2 hours and had to call 5 times and got hung up on twice and the last two supervisors ( ****** and ******) both told me that I paid American currency even though I have receipts showing it says on the receipts CAD not US and it was for the EXACT same amount on my Starbucks card. So beware they will tell you that you are paying American currency or that it will convert to American currency but they LIE! I paid double the price in CAD currency while Starbucks customer support told me I paid US dollars even though they didnt have the receipt in front of them like I did which clearly states CAD currency. They basically called me a liar without any proof or knowledge of what they were talking about. Ive been a loyal customer for 10 years this month. I go everyday just about and sometimes twice a day. You think for my time and being such a good customer they could have OFFERED something, anything?! Nope. They lost a good customer over this. Calling me a liar by saying I paid US currency when my receipt clearly states CAD not US and it matches what was taken from my Starbucks account! The WORST customer service Ive ever received in 10 years! ******-supervisor-told me I should have gone back to the store to get it taken care of! 4 hours away! But Starbucks customer care couldnt even say heres a drink on us for your inconvenience! Yet Im reading below on here a customer complaint who received 9$!

  Business Response

  Date: 08/04/2024

  Hello *******,

  I'm sorry to hear about the confusion surrounding your purchases that were made outside of the country. The following is from the Starbucks Card terms of use: 

  All amounts loaded onto your Starbucks Card are denominated in the currency of the country in which it was sold (the "base currency"). Starbucks Cards purchased in ***************** may also be used in ******, *******, ********, *****, *******************, ****************, ****** and *********. When you make a purchase in a different country, the Transaction total is converted from the currency of that country (the "local currency") to the base currency and deducted from your Starbucks Card balance. No fees or other charges are made to your Starbucks Card for the currency conversion. However, note that your bank or card provider may charge you a separate fee if you are using a credit or debit card or other accepted payment method to load your Starbucks Card outside of the **** Starbucks does not receive any portion of, and does not have any control over, any such fee. Although the actual balance of your Starbucks Card is kept in the base currency, the balance shown on your receipt will be in the local currency of the store location. Transactions that occur on our website are denominated in **** dollars. Currency conversions are based on currency exchange rates applicable on the date of the Transaction.

   

  If you have any additional questions, please call ************* and reference case number CS9798379.

  Thank you,

  Starbucks Customer Care.

  Customer Answer

  Date: 08/04/2024

   
  Complaint: 22078173
  
  I am rejecting this response because:

  Clearly Starbucks charged me in Canadian dollars and that SAME amount is charged on my Starbucks account which is NOT US DOLLARS as I was told by not one but two baristas that it would convert if I paid using my Starbucks card. If I had known I would have used my Mastercard so that it WOULD been converted to US dollars!
  
  

  I have added PROOF because I kept my receipts in which it clearly states CAD
  (Canadian dollars) and my Starbucks account that matches it. It was never converted to US dollars. 

  Starbucks is scamming people by telling them that it will be converted to US dollars because not one but two baristas told me this. I was charged almost double the amount that I would pay in the **. $6.40 in CAN money is $4.61 in US DOLLARS.

  
  STARBUCKS DO BETTER! Educate your baristas. And just maybe do the right thing and refund a loyal customer who has come to your stores just about everyday for the last 10 years!
  If Starbucks chooses to give the person on the
  BBB website in July 2024 who complained about a sandwich and Starbucks responded by giving them a 9$ credit to their account but

  REFUSE to give me a free drink or reimburse me to make this right well you lost a loyal customer. I would highly suggest anyone who reads this take this to mind where you spend your money. My money for the last ten years didn't even mean a free coffee when it's clearly Starbucks mistake if that's what you want to call it. I call it DECEPTION!
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/21/2024

  Hi *******, 
  
  Thanks so much for taking the time to reach out. Using the information you provided we can confirm that the total listed on your purchase receipt shows the local currency rate of the store where that purchase was made. However, we have verified that the correct amount of $4.62 in US dollars was the total redeemed from your Starbucks Card for that purchase. Should you like to follow up on your case, please contact the *** at ************* and reference Case #CS9798379.
  
  Sincerely, 
  
  Starbucks *************

  Customer Answer

  Date: 09/04/2024

  
  Tried to reply to ******* however it said it was an invalid email address - attaching screenshot of her message from BBB.
  
  Also would like to add what I tried to email back to her as it said to reply back
  
  Dear *******,
  
  I just saw this email and looked at Starbucks response and it is FALSE! I provided my receipt from ************* as well
  As what was charged to my Starbucks account in American currency. NOWHERE does it show 4$!!! I cannot believe this! I want to respond! They have flat out lied! I have been a loyal customer since 2014! My next step is contacting corporate and reporting the person who is responding to the BBB! Its flat out lies! Even when confronted with proof! I cannot believe this!!!
  Please reopen this !
  

  
  

  Business Response

  Date: 09/05/2024

  We appreciate you bringing this customer's experience to our attention. We understand their frustration and value their loyalty as a long-time Starbucks customer.
  We've thoroughly reviewed the transactions in question. The customer is correct that the receipts show the purchase amounts in Canadian dollars (CAD), which is the local currency where the purchases were made. However, we can confirm that the equivalent amount in US dollars (USD) was deducted from their Starbucks Rewards account for each transaction. Attached is the account history from that date with personal details not shown.
  

  While we cannot offer any financial compensation in this instance, we hope this explanation clarifies the situation. We value the customer's business and hope they continue to enjoy their Starbucks experience.

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22078173
  
  I am rejecting this response because:

  I am rejecting this response because:
  It is clearly INACCURATE what Starbucks response was. I included my original CANADIAN receipt in which I was CHARGED CAD currency and I included my US STARBUCKS ACCOUNT in which you can clearly see it is quite visible that it is THE SAME AMOUNT charged in US DOLLARS! It was NOT converted liked I was told in ****** or by the response from Starbucks! I was CHARGED CAD CURRENCY IN US DOLLARS WHICH IS EXTREMELY EXPENSIVE!!! Do you think Starbucks would say hey this has been a customer of ours for 14 years and she comes into our stores just about everyday?! No, they want to fight tooth and nail over a few bucks.
  So that's fine. They lost a customer and I sure hope that others see this post and are warned loyalty means nothing, their OWN WORDS mean nothing, and they don't care enough to just make things right!!!

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having issues with my account for awhile now. Whenever I go to a specific location, I scan my rewards and yet NEVER get the stars for my purchases. I have asked the employees about it (they tell me it'll take ***** hours. I have waited and still, nothing. I have also reached out to customer service, and get told someone will reach out in 3-5 days, and I get nothing back.) Just recently my account said "order 2 times before August 4th and get 5p stars, 4x is 100 stars" I have ordered three times.. twice from one location, and once from another. My account only shows ONE time. (One time was in store, ******, other time online for Auburn store, last time in person at ******** location) today was also supposed to be 3X the points, yet it doesn't show on my app but it does show my rewards on the receipt. Yesterday though, I had a coupon for half off drink. I went into the location to order and they scanned my rewards in the drive thru, I didn't realize till after that my coupon was not accepted. I tried again by placing my order online, again I didn't get the half off drink. I asked the employee about it and they said they didn't know about the coupon, even though I showed it to them. I added a screenshot of the coupon available. It specifically was for 7/31 ALL DAY. I was not compensated for this error. I'm really irritated that not only is it impossible to get ahold of anyone but people are "passing the buck" saying it's "out of their control." This app is not easy to use and I'm getting frustrated that I am not rewarded for my purchases as I should be. I have soooo many receipts for purchases that shows my rewards was scanned, yet my stars don't show on the app or even as a recent order. I would like it if someone could contact me in order to fix my account as well as compensating me on my purchases that were advertised. So my half off drink, triple the stars, my missing stars, and my visits. I submitted SOME of the screenshots but I have many more.

  Business Response

  Date: 08/12/2024

  Hello *********,

  Thank you. We are glad to see that the email team assisted and did add $14.55 to compensate for the coupon. If you have any questions, call and reference case # CS9774861.

  Sincerely,

  Customer Care.

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:08/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I git the starbucks credit card a while back fir the sole purpose if my points not expiring. I didn't want them to expire and one if the things the said was "if you get the starbucks credit card your points will NEVER expire" so I got it.. a while later THEY got rid of the credit card but that is 100% on them. Never still stands. I did what they said to never have my points expire. Now they're saying 1500 points are expiring tomorrow. I can't get anyone to help me with this.. I need those points put back on my account asap

  Business Response

  Date: 08/04/2024

  Hello ****,

  I'm sorry to hear that you had Stars expire. That would disappoint me. I have forwarded the information that you have supplied to our specialists to have the ******* Stars that expired. replaced. Typically, you should see those Stars within 2-3 business days. Also please note that Stars do expire 6 months from the time they are added to an account. Currently, you have 66.2 Stars that will expire on September 1.

  Thank you,

  Starbucks Customer Care.

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22076553
  
  I am rejecting this response because:
  I will accept it once I have the stars back. Also I signed up for a credit card ONLY because it said if I did my points would NEVER expire. How do you end NEVER? I paid a $50 a year annual fee more than onve for that
  Sincerely,
  
  *******************

  Business Response

  Date: 08/09/2024

  Hi ****,

  We apologize for the delay in returning the expired Stars. Our Specialist are working as quickly as possible, and they should be returned soon. Please keep in mind that terms are subject to change at any time. While you had the Starbucks Rewards ********** Cards, the Stars never expired. Since this program and cards were discontinued, the benefits that came with them are also no longer available. The restoration of expired Stars will be honored this once for your Stars earned while you had the credit card. Should you like to follow up on your case, please contact the CCC at ***** STARBUC and reference Case #CS9906333.

  Best wishes,

  Starbucks Customer Care

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  As long as the stars are actually returned. Thank you! 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on July 30th around 7:15 am and I place two orders at the front desk for a coffee and a separate order for a donut when I was about to leave. The barista scanned my QR code for the points and accidentally used my 200 stars and I told her that I would pay for it because I wanted to save up for 400 stars. I originally had 358 and now 167. She cancelled the order and asked me what the drink was again as she had to remake the order. The stars were still deducted from my account and not replaced and there was a promotion that if you place an order two times you would get 50 extra stars and I did not get my extra stars and only marked the purchase as one. I would like either a refund or replacement for the stars because it charged me for two drinks when i only got one. I also spoke to her and she told me that the app was down again and mobile order was not working and to give it a day or contact cs.

  Business Response

  Date: 08/04/2024

  Hello *******,

  I'm sorry to hear that you had Stars redeemed in error. That would disappoint me. I have reviewed your Starbucks Rewards Account and added the 200 Stars used for this transaction back to your account for you. Please keep in mind that these can take up to 24 hours to be visible in your balance. If yppu have any addidional questions, please call 1-800-STARBUC and reference case number CS9833711.

  Thank you,

  Starbucks Customer Care

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. :) Thank you!
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting Jun 30, 2024. I was unable to get into my Starbucks App. When I tried to login and it wouldn't let me. It kept on saying the email, username, or password entered is incorrect. I tried to reset my password and I am not getting their reset password email, but I am getting their promotion emails. I've contacted Starbucks customer services both by the phone and online on July 1, 2024 and many times since. They kept on telling me they couldn't help me and will escalated my issue to another department and someone will contact me to help. It's been a month and I am still having my problem. As today, Starbucks is still not resolve my account issues.

  Business Response

  Date: 08/01/2024

  Hi *****, thanks so much for taking the time to reach out. We can see that you're currently working with our customer contact center to resolve your concerns. We encourage you to please continue working with them. Should you like to follow up on your case, please contact the CCC at ************* and reference Case #CS9700580.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22071148
  
  I am rejecting this response because:  I reached out to ************************* department after I received the response from Starbucks to continue to work with them.  I got assigned another case number CS9799447 because they are unable to help me and need to refer me to another department.  This is putting me back to square one again with Starbucks. This is what they have been doing each time I get in touch with them a month ago and unable to help.  To a point that I reached out to BBB for assistance.   
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/09/2024

  Hello *****, 

  Thanks so much for taking the time to reach out. We can see that you're currently working with our Specialist to resolve your concerns. We encourage you to please continue working with them and wait for their response. Please bare in mind that reaching out multiple time can cause confusion and delay responses. Should you like to follow up on your case, please contact the CCC at ************* and reference **** is still currently #CS9799447.

  Best wishes,
  
  Starbucks Customer Care