Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

167 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot get the info I need to file my registration forms!! They are inaccessible to the general public and I am going to file with the ************* very soon complaining again. I tried 3X now to get into.
Business Response
Date: 01/23/2025
JND Legal Administration was appointed by the Court in the ********************** Litigation as the Notice and Claims Administrator. The Court in charge of the Settlement is ************************** Court for the **************************** in the case is captioned ******* et al. v.********************************, et al., Case No. 19-CV-00332-SRB. More information regarding this Settlement can be found at *********************************************** .
We have reached out to Mr. ****** and spoken to him on the phone on two separate occasions. We answered all of his questions, and he indicated that he had no further questions at this time.

Note that Mr. ****** filed two separate BBB complaints regarding the same matter (ID#******** and *********.
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent a check but I cannot cash it at the bank the checks no good strip search settlement **********************
Business Response
Date: 01/15/2025
JND Legal Administration (JND) is the third-party Settlement Administrator in the ******* et al. v.Sheriff ***** D. ***** etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the **************************** for the ******************************* Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment over three years. *** has issued all three rounds of payments to all eligible Class Members, including Ms. ***** in January 2022, July 2023,and January 2025. We can confirm that Ms. **** received all three payments and successfully cashed the first two payments.

Ms. **** first contacted *** via email on January 13, 2025, since receiving her third payment. She stated that she was having trouble cashing her third payment at a check cashing facility. The Settlement account is fully funded for all Class Members to cash their payments and thousands have already been cashed from the fund this week.*** has since responded attempting to assist Ms. **** and offering options to help her cash her payment, including to attempt a facility where she already has an established bank account, having the facility call us to verify her payment, or giving us contact information for the facility so that we can verify her payment for her. *** will continue to assist Ms. **** to successfully cash her third payment.
Initial Complaint
Date:01/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexington law credit repair service remove my account from the systems making me not eligible for lexington law settlement remove my information out the system and closed my case and account without me knowing preventing jnd legal administration from send me a check they updated my credit report information dec 8th added me as a client to their file because credit bureau send the updated credit report information to lexington credit repair they pull my credit report after they updated completed it they closed it remove out the system making ot eligible discrimination against customers personal information to stop them from getting a settlement check very unprofessional
Business Response
Date: 01/13/2025
The ************************************ (****) took enforcement action against Lexington Law,**************** and their parent companies. Eligible harmed consumers were identified through Lexington Law and CreditRepair.coms records, which were provided to the **** as part of their enforcement action.
*** is the third-party administrator appointed by the **** to administer this redress matter. The CFPB provided JND with the eligible consumer list and there is no opportunity for additional claims in this matter. Rontairo ***** was not listed as an eligible consumer on the CFPB's eligible consumer list.
Initial Complaint
Date:11/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to have an expired check re-issued from JND Legal Administration for the MACBOOK Keyboard Litigation Settlement. The amount is for $395.00, check number ******. I have contacted *** and they have not responded.
Business Response
Date: 12/05/2024
JND Legal Administration has reached out directly to Mr. ********* to resolve this matter.
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was notified my personal information was involved in a class action law suit through my then insurance provider Blue cross blue shield, They contacted me requesting if I wanted to be apart of the law suit, so I replied yes and followed the instructions they requested, for the following below (This settlement, arising from a class action antitrust lawsuit called In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement), was reached on behalf of individuals and companies that purchased or received health insurance provided or administered by a Blue Cross Blue Shield company. Class Representatives (Plaintiffs) reached a Settlement on October 16, 2020 with the Blue Cross Blue Shield Association (BCBSA) and Settling Individual Blue Plans. ***** and Settling Individual Blue Plans are called Settling Defendants.) . The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are resolved. Please watch this website for ********** now that the settlement has been reached when i go to there website to inquire on the status of my claim it says in review, when I contact their offices to speak to a live person, they read me a script and advise they can't disclose any information to me. When i search online regarding this company JND legal administration it's frustrating because i don't know what to believe because of negative reviews regarding this company as scam,
Business Response
Date: 11/06/2024
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

As noted in Mr. ****** complaint, the Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023, decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals have now been resolved. The most current information and updates will continue to be posted on the Settlement website. (**********************************).

We have received Mr. ****** claim, and it is under review. Individual payment amounts will depend on several factors including, among other things, the number of valid claims that are filed, the premiums a Claimant paid to one or more of the Settling Defendants during the class period, and whether the ******************* was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement. These documents can be found on the Settlement website under the Important Documentstab.
Initial Complaint
Date:10/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/22/2021, I submitted a timely claim for the MB Blue Tec Settlement. I submitted 100% of required documentation and was assigned a claim number of PCJPD-Z9AMH. I called, left voicemails, emailed for follow up. No returned calls or emails. Seeing similar complaints in online forums with people not getting paid. I want to be paid the full amount I am due as being a qualified class action member with damages.
Business Response
Date: 10/23/2024
We are in receipt of the notification of the complaint filed by ******* **** in connection with the Mercedes Benz Blue Tec Settlement. Set forth below is our response.
JND Legal Administration (JND) was appointed by the **** District Court for ********** to serve as the Settlement Administrator in the matter captioned In re: Mercedes-Benz Emissions Litigations, Case No.2:16-0881 (KM)(ESK). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. The claims period under the settlement expired on October 1, 2022, and is now closed.
Mr. **** submitted an online claim on 03/22/2021. However, such claim was incomplete and did not meet the necessary criteria for payment. In accordance with the Court approved Settlement Agreement, *************** was denied.
Customer Answer
Date: 10/24/2024

Complaint: 22459672

I am rejecting this response because:
I experienced the blutec issue and paid for repairs.
Per the settlement, "Former owners and lessees can receive $822.50"
I am a FORMER owner entitled to the $822.50. Per the attached, I submitted 100% of required documentation. If I did not, I would have received a notice. Notice of denial or an incomplete claim never happened.
If there is a claim that I "current owners and lessees can receive $3,290 if no former owner/lessee submits a claim for the same vehicle. If a former owner/****** does submit a claim for the same vehicle, current owners and lessees can receive $2,467.50. Former owners and lessees can receive $822.50, divided equally among former owners/lessees who submit claims for the same vehicle."
Please provide a specific case reference for why I am denied.
If no reference for denial is provided, I want the $822.50 that I am to.

Sincerely,

******* ****
Business Response
Date: 11/07/2024
As previously noted, *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Mr. **** submitted an online claim on 03/22/2021. However, such claim was incomplete and did not meet the necessary criteria for payment. ***************** submitted a copy of his Georgia Drivers License, a copy of the Subject Vehicles Georgia Certificate of Title,a copy of the Subject Vehicle's Bill of Sale, and a copy of the signed Individual Release Form, he did not submit proof of registration for the Subject Vehicle. The proof of registration was a necessary requirement for a complete Claim. In accordance with the Court approved Settlement Agreement, *************** was denied. The claims period under the settlement expired on October 1, 2022.
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JND Legal Administration is in charge of the Settlement for the Mercedes Mar Red Paint. They are not paying out on their claims. Please look at all the ****** Reviews on this company. I have been in contact with them since April. I have given them everything possible to get reimbursed for my expenses. If they do respond it is a generic email or a person calling with no information just saying they have my claim and someone will contact me and no one does. I truly believe, 100% that they are a scam company. Please look into how much money if anything they have disbursed with the Mars Red Paint Settlement. They do things just enough for it to see like they are not involved in deceptive practice.
Business Response
Date: 10/24/2024
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned ***** et al. v. Mercedes************** and **********,Case No. 18-CV-03984-MH.. Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreement and Court Orders. For further information regarding the settlement and important documents can be found at ***************************************************
Ms. ******* submitted five claims on account of five repairs. She was issued a denial notice for each of the five claims and provided an opportunity to respond. She responded to four of the five denial notices. Pursuant to the terms of the Settlement Agreement, *** provided these responses to the Parties for their review and adjudication. At this time, the Parties have not issued a determination.
Customer Answer
Date: 11/12/2024
My name is ***** *******, I am so sorry I missed the 7 day response period. I would like to continue with the complaint again JND Holdings, LLC. JND Holdings mentioned that the parties have not issued a determination yet in their response.

I would like someone with KNOWLEDGE of my claims to contact me from JND Holdings so we can discuss where everything is in the process and what is the timeline for a determination. I submitted my response to the denied claims on Wednesday, August 7th. It has now been over 3 MONTHS. As you can see from their response this company is very evasive with all of their information and it is very general. In the past if I do get a response from them a person would only say "the claims are being processed". I truly do not believe that this company will EVER pay out on their claims.

A question for the BBB. Is there a specific period of time that they need to pay the claims by? Meaning could they keep saying that they have not issued a determination for years? Or is there is a timeline cutoff?

Thank you so much for your help. There have been so many claims against this company at the BBB. I wonder what the next step to do about this company would be?

Thank you for your time,

***** *******
Business Response
Date: 11/21/2024
We have reached out to resolve this directly with Ms. ********
Customer Answer
Date: 12/02/2024
My response which you can publish on your site:

JND Holdings did contact me. They provided some information about the status of my claims BUT when asked when payment would be sent (an approximate time frame 1 month, 3 months, 5 years) they had no information. They said they would call me back but did not and it has been several weeks since that phone call. I would like to keep this case open until I receive the check. I truly don't believe that this company will EVER pay out on any of their claims. They do just enough as to not be investigated.
The ONLY reason that I received a response from them is because of this complaint.

Thanks so much for your time,

***** Montero

Business Response
Date: 12/11/2024
As previously noted, JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned ***** et al. v. Mercedes-************* and **********, Case No. 18-CV-03984-MH.. Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreement and Court Orders. Ms. ******* submitted five claims on account of five repairs. She was issued a denial notice for each of the five claims and provided an opportunity to respond. She responded to four of the five denial notices. Pursuant to the terms of the Settlement Agreement, *** provided these responses to Counsel for the Parties to the litigation for their review and adjudication. We called and spoke with Ms. ******* regarding her claims and advised her that her four claims were approved and were undergoing calculation. It is anticipated that her check will be mailed by the end of the month.
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good Afternoon:I filed Equifax Data Breach Settlement application 01/22/2020 - 01/22/2024.I received a e-mail stating I didn't provide proof of class membership by 05/26/2024.I sent and e-mail everything that was requested by me to Equifax Data Breach Settlement it's have been over three(3)years me asking about the status of my monetary settlement.Please Help ****** ******
Business Response
Date: 09/24/2024
JND Legal Administration (JND) was appointed by the ************ Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation, Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;

****** ****** filed five (5) Extended Period claims related to the 2017 Equifax Data Breach on February 9, 2021, May 16, 2021, October 21, 2021, March 17, 2022, and February 15, 2023, respectively. Ms. ****** could not be matched to the Class List. Accordingly, on March 31, 2023, Ms.****** was issued an Extended Claim Non-Class Member Incomplete Claim Notice. Ms. ****** responded to the Notice, but still could not be matched to the Class List. On April 26, 2024, she was issued an Extended Claim Non-Class Member Denial Notice. Per the terms of the Settlement,claimants have 30 days to Appeal a Denial Notice. Ms. ****** did not Appeal the Denial Notice and her claims were denied, as described in the Denial Notice she received.
Customer Answer
Date: 09/26/2024

Complaint: 22326105

I am rejecting this response because: Equifax Data Breach Settlement stated that I filed (5) extended period claims related to the 2017 Equifax Data Breach which I did, and I called,*************** and the Claim Representative that took my call told me that they would combine My Claims to Claim Number: P36BQ-CDYKP. I did not receive e-mail stating that I could not be matched to the class list, what do that mean. I filed my claim 02/09/2021, Someone applied for unemployment under my social security number and when I went to unemployment office to let them that was not me filing for unemployment benefits and that I retired in 06/2019. ********** notified me stating that my personnel information about me was on the Black Web and so many scams' calls and scam e-mails; This is when I found out that Equifax Breach My Personnel Information. I been asking about the Status of my Monetary Equifax data breach settlement since 02/2019 and now they tell me my claim have been denied.
Sincerely,

****** ******
Initial Complaint
Date:08/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mailed card stating I was owed money from an accident that resulted in total loss, between years of ********* Got card on may 20th mailed from ********** on may 15th require to sign and return by may 18th. ***** was cited in suit and Im owed money. But got letter being DENIED! Mail status is impossible. Thanks.
Business Response
Date: 08/19/2024
JND Legal Administration (JND) is the third-party Settlement Administrator in the ******, et al. v. ********************** (Case No. 3:20-cv-00823-BAJ-SDJ) class action settlement in ******************************** for the Middle District of *********** Under the terms of the Settlement Agreement, eligible Class Members could file a claim for a payment either by downloading and printing a pre-filled (or blank) claim form on the Settlement Website (LouisianaTransferFeesSettlement.com) or by returning a pre-filled postage-paid postcard claim form to our case dedicated P.O. Box (copies of which were mailed to Class Members with the Notice). The Court-approved mailed notices that were sent to Class Members explained the process for filing a claim form, included the address for the Settlement Administrator, and stated Claim Forms must be postmarked on or before May *******.

**************** was mailed a notice on multiple occasions. The notice was first mailed on March 19, 2024 and again, on April 18, 2024 to his address on file (the most current contact information in the Defendant's records). The notice which was mailed on April 18, 2024 was returned to JND as undeliverable. *** performed address research to attempt to locate a better address and remailed notice to ****************** new address on May 15, 2024. Unfortunately, ******************** Claim Form arrived at our offices on May 29, 2024 with a postmarked date of May 23, 2024. Under the terms of the Settlement Agreement,Claim Forms must have been postmarked on or before the deadline of May ******* in order to be eligible for a payment. Therefore, ****************** claim was determined to be untimely. Under the terms of the Settlement Agreement, this is a binding and non-appealable decision.
Initial Complaint
Date:07/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
7/26/2024. I filed an Equifax Data Breach claim on 12/17/2023 for $4175.00. **************** Breach 2019. Account Take Overs are next.I am a victim of SYNTHETIC Identity Theft by ************ *********** stole my social security # & posted 114 false billing line entries on both ********* reasserted my rights & filed fraud complaints to *********** over the years. *********** NEVER credited $1500.29 both *********** credit cards #**** (opened 6/9/2018) & #**** (opened 10/2019). *********** has stolen my social security # & created 10 false entities & fake companies to destroy my credit to 500.& charged off my credits is IRS fraud, fraudulent schemes (see police report) and theft. Where is my $4175.00? I have reason to believe, this company wrongfully w/held my claim money. My name is **** ***********************************, read file with my credentials.
Business Response
Date: 07/30/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement ****** Ms. ********* claims are subject to the U.S. District Courts Settlement Final Order and Judgment. The Settlement Agreement, along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019, govern the settlement payments. More information can be found at ******************************************************************************************* the Settlement Administrator appointed by the Court in this matter,JND Legal Administration may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders

******************** filed an Extended Claims Period claim related to the 2017 Equifax Data Breach. The "Time Spent" portion of Ms. ********* Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Money Spent" portion of her Extended Claims Period claim was denied as deficient. ******************** was sent a Denial Notice for the denied portions of her claim. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. ******************** appealed the Denial Notice, which is under review. Any eligible amounts (including her "Time Spent" portion which has already been approved)will be paid after the appeal period.
To the extent that Ms. ********* BBB complaint references matters relating to a **************** Breach, we cannot answer her questions. Those are outside the scope of the Equifax Settlement Administration.
Customer Answer
Date: 07/30/2024

Complaint: 22049976
7/30/2024 MY RESPONSE:
I am rejecting this response because: Time is up. Where is my money? Who & address did you send my Equifax Data reach money to and when? I have a right to know. I am a victim of severe identity theft.

Sincerely,

**** ***********************************

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JND Holdings, LLC is NOT a BBB Accredited Business.