Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

166 total complaints in the last 3 years.
48 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am filing this complaint against JND Legal Administration for the In re MacBook Keyboard Litigation Settlement for their failure to acknowledge or process my valid settlement claim, despite my timely efforts to resolve the issue.Key Details of the Complaint:Settlement Background:The In re MacBook Keyboard Litigation Settlement received preliminary approval on November 28, 2022, with claims due by March 6, 2023.I submitted my claim in September 2021 (via mail) believing it to be part of this settlement process, as I experienced the defective keyboard issue outlined in the case.Administrators Response:The administrator stated my September 2021 submission was unrelated because official claim forms were not available until after November 28, 2022.They claim they cannot locate my submission, despite my documentation of follow-up attempts Issues Raised:Lack of Clarity: The settlement process was not clearly communicated to class members prior to November 2022. My early submission reflects confusion about how to participate.Inconsistent Treatment: Another claimant, ******* ******, filed around the same time (September 2021) and received their settlement, while my claim remains unresolved.Poor Communication: The administrator ignored multiple follow-ups and failed to provide guidance on resolving the discrepancy.
Business Response
Date: 03/14/2025
The In re MacBook Keyboard Litigation Settlement received preliminary approval on November 28, 2022.Notices to potential Class Members were completed in January 2023. As the Claim Form and Notices were not available until after preliminary approval, any claim mailed in "September 2021" would have been unrelated to this Settlement.

Further, based on the information provided, we are unable to locate a claim submission from Mr. ******* A claim must have been submitted by March 6, 2023, to be eligible to receive a payment.
Customer Answer
Date: 03/14/2025

Complaint: 23056250

I am rejecting this response because:
Thank you for your response. I would like to clarify the following:

1.  September 2021 Submission- I submitted documentation of my defective MacBook keyboard in September 2021 via mail to your firm and to *****
- This submission was intended to initiate a claim for compensation, which I believed would later align with the *In re MacBook Keyboard Litigation Settlement*.
- Please confirm whether early defect reports (like mine) were incorporated into the settlement process or if I was required to re-submit a claim post-November 2022.
2. Discrepancy with ******* ******* Claim: ************** September 2021 submission was accepted, why was mine disregarded? Please provide the criteria used to validate his claim.
3. Request for Resolution:
- I am happy to re-submit any required documentation to comply with the March 6, 2023, deadline retroactively.
- If this is not possible, please explain the appeals process for late claims or exceptions.

Furthermore , I was never notified to file a new claim.

I look forward to your prompt resolution.

Sincerely,

***** ******
Business Response
Date: 03/17/2025
JND Legal Administration is the Court-appointed settlement administrator for the class action lawsuit captioned In re MacBook Keyboard Litigation, No. 5:18-cv-02813-EJD (N.D. Cal.)(the Settlement). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. The most current updates and information regarding the Settlement can be found on the Settlement Website (***********************************************).

As previously noted, the Settlement did not receive preliminary approval until November 28, 2022. Notices were sent out pursuant to the Courts Orders and Settlement Agreement in January 2023. The Notice explained the lawsuit, the Settlement, the legal rights of class members, what benefits were available, who is eligible for them, and how to get them. Claims had to be submitted by March 6, 2023 to be eligible for payment.

Mr. ****** did not submit an eligible claim during the relevant time period in connection with this Settlement.
Customer Answer
Date: 03/17/2025

Complaint: 23056250

I am rejecting this response because: I am writing to formally appeal the resolution of my complaint against JND Legal Administration, the claims administrator for the *In re MacBook Keyboard Litigation Settlement*. While I appreciate the BBBs efforts to mediate this matter, **** response fails to address critical discrepancies in their handling of my claim. I respectfully request a reinvestigation of this issue for the following reasons:
1. **** Contradictory Treatment of Claims**
JND asserts that claims submitted before November 28, 2022, are invalid because the settlement process had not yet begun. However, ********* ********, a fellow claimant, submitted a claim in September 2021 (the same timeframe as my submission) and received payment. This inconsistency directly contradicts JNDs stated protocols and raises serious concerns about:
- Unfair administration: Why was Mr. ******* claim approved while mine was dismissed under identical circumstances?
- Lack of transparency: *** has refused to provide documentation or criteria explaining this discrepancy.
2. Misleading Communication About Claim Deadlines
JND claims I did not submit a claim by the **March 6, 2023, deadline. However:
- I submitted documentation of my defective keyboard to ***** in September 2021, which I reasonably believed would initiate a claim process.
- *** never notified me that my early submission was invalid or that a new claim was required post-November 2022. This lack of communication deprived me of the opportunity to re-submit by the 2023 deadline.
3. Request for BBB Intervention
I urge the BBB to:
- Compel JND to provide proof of ******* ******* claim approval (with redacted personal details) to verify their inconsistent application of settlement rules.
- Investigate whether *** failed to notify early claimants like myself about the need to re-submit claims after November 2022.
- Address JNDs failure to communicate with me despite multiple follow-ups

The BBBs mission to ensure ethical business practices is critical in holding companies like *** accountable for unequal treatment and poor communication. I trust you will reconsider this matter and advocate for a fair resolution.

If further clarification is needed, please contact me

Thank you for your time and attention.

Sincerely,

***** ******
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of the Equifax data breach and am still awaiting my payment for redistribution of funds to claimants for my extended claim from completing extended claim before Jan *******. I contacted the real Equifax data breach settlement 2 months ago via email and was told they would send my email on record with prepaid card for the settlement to my email on file. That email was compromised from their data breach but I still have access and monitor. They never sent the email again. I had deleted it as I thought it was spam. I successfully received a prepaid card original payment in 2023 and followed all directions for redistribution of funds for valid claims. I got 2 emails in Nov 2024 and Dec 2024 but never received what the Equifax data breach settlement administrator promised to do, which is send the email again as I had deleted it thinking it was spam/phishing. Now, I got a voicemail from a scam number posing as the Equifax data breach settlement administrator at **********. It is not even my correct name and left no last name. This is not the phone number for the Equifax data breach administrator when I looked it up. Appears to be yet another scam. Still awaiting my payment for my valid claim after being promised via valid email contact they would resend it and this is more proof of their incompetency. I attempted to update my address and asked for it to be mailed but they never updated my address. This scam/phishing call is terribly frustrating after the real Equifax data breach administrator settlement still has not issued my redistribution of funds for my valid claim and all the damage done from the Equifax data breach has been a nightmare.The court appointed Equifax data breach settlement administrator is listed as JND Legal Administration.
Business Response
Date: 03/11/2025
This matter has been resolved with Ms. *********
Customer Answer
Date: 03/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This issue has been resolved. They were very helpful finally
Thank you.

Sincerely,

******* ********
Initial Complaint
Date:03/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was issued a settlement check was told from ******** where this business bank that the check was written wrong tried calling the issuer of the check spoke to a supervisor ******* last name letter starts with a M as she told me couldnt get her last name also several times spoke to a ******* well these two who assisted me kept telling me the problem is being noted with escalations to be fixed also the names mentioned were giving out a lawyer ****** office number as a **** to fix the problem I called this number which was given ************ answering person stated they are giving u a wrong number because they dont handle the check part which the mentioned answering person tried emailing JDN to let them know they cant help the people in the lawsuit and get other info of how to help and whats going on I been going to the bank since Jan 8 2025 only to be swindled around by this business it fixing this problem 3 locations of Citibank and 10 trips in total
Business Response
Date: 03/05/2025
*** is unable to respond to this complaint and there is insufficient information. It is unclear what Settlement matter she is referring.
Customer Answer
Date: 03/05/2025

Complaint: 23020969

I am rejecting this response because:the check is attached stating which settlement in case it is the ****** v **** ******* Strip Search case case #**-CV-1649-SVW see attached check

Sincerely,

********* ********
Business Response
Date: 03/10/2025
JND Legal Administration (JND) was appointed to serve as the Settlement Administrator in the class action matter captioned ******, et al. v. Sheriff ***** D. ****, Case No. 2:10-cv-01649-SVW-JEM (U.S.D.C., ******************************). Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. Further information can be found at ********************************** .
Ms. ******** reached out because she was having difficulties cashing her check. When we reached out to her regarding a check reissuance, she informed us that she was working with Class Counsel on this matter, and further, she requested that we (JND) never call her again.
Customer Answer
Date: 03/10/2025

Complaint: 23020969

I am rejecting this response because:I was told by a ******* to call the class number to fix the problem of cashing the check unfortunately they are not involved with fixing the problem them there selves emailed called n experienced the not getting no answers while I was telling them jdn is putting there problem off on you guys so they reached out to them I asked ******* herself to not call me back because of the many rude unnecessary results to help me cash this check I was only told by class that u have time until April 8 for this problem to be fixed so closer to that than u can have a check reissued but this small situation is really been only in the hands of a ***************** my point in all this the Jdn kept telling me that they are working with ******** to fix the problem so my understanding was there that were just giving me the runaround thats why I asked particular ******* dont call me because Ive requested supervisor or higher *** all I wasnt to do is cash my check! I have until April 8 to cash its numerous people going thru this but the Jdn number ******* are basing things off of what they think n not know I just want my check cashed so was the checks printed wrong we are given no answers thats why I reached out to BBB is the checks printed wrong good? Can the check be cashed? What is going on with the checks? Can u Jdn answer that! Whats going on here?

Sincerely,

********* ********
Business Response
Date: 03/14/2025
*** has reached out directly to Ms. ******** and resolved.
Customer Answer
Date: 03/14/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
See Attached email pdf from *** promising to just reissue new check! Will reopen new complaint after the promise timeframe of new check if it isnt received by the 3 week timeframe thanks BBB for ur mediation of help to the public!
Sincerely,

********* ********
Initial Complaint
Date:03/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In regards to a Blue Cross Blue Shield settlement.I paid premiums on my Blue Cross Blue Shield coverage for over ********************************************************************************************* regards to this class action. However, I received an email indicating I would only receive approximately $35 and that they cannot find my premiums for the last 10 years. I called and left a message for this firm also emailed, but I have yet to receive any response in regards to my refund settlement.
Business Response
Date: 03/14/2025
********************* relates to a class action matter captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406,N.D. Ala., Master File No. 2:13-cv-20000-RDP which is pending in the United States District Court for the Northern District of Alabama Southern Division. *** was appointed to serve as the Claims Administrator in this matter. Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court.JND may only pay claims that meet the requirements set forth in the Settlement Agreement and Court Orders. Further information can be found at ******************************************.

JND has had multiple communications with Ms. ****** directly regarding this matter since the filing of this complaint.
Initial Complaint
Date:02/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in a class action suit against Blue Cross Blue Shield of CA. ******** ******, owner of JND Legal Administration [administrator for payouts] is refusing to pay me the $28,014.84 that is owed to me. When I received notification of the $40.79 that I was being paid, I was livid & immediately filed a dispute on the web site: **********************************************************, uploading the documentation to support my claim. I also contacted ******** ******, however, she is refusing to pay me the correct dollar amount. Others have experienced the same based on her negative, on line reviews. She was compensated since case was settled, however, she refuses to pay me.
Business Response
Date: 02/27/2025
JND Legal Administration was appointed to serve as the Claims Administrator in connection with the matter captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala., Master File No.2:13-cv-20000-RDP pending in the United States District Court for the Northern District of ************************** Settlement administration procedures and protocols are dictated by the Courts Orders and the Settlement Agreement which was approved by the Court. Further information can be found at ****************************************** .

Individual Settlement payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums paid to one or more of the Settling Defendants during the class period, and whether the *********************** was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement. Each of these documents can be found on the Settlement website noted above.

Ms. ****** received a claim determination notice, which gave her the chance to dispute the determination. She submitted her dispute on February 10, 2025. Her dispute is under review. No distribution will be made until there is a final resolution of all determinations and disputes that could potentially impact the Claims Payments.
Customer Answer
Date: 02/27/2025

Complaint: 22966897

I am rejecting this response because: ******** ****** was ready to pay me a ridiculous $40.79 immediately. I provided to her all of the documentation supporting the correct amount that is owed to me. Why do I now have to wait to receive the proper dollar amount of $28,014.84? What is the delay?

Sincerely,

****** ******
Business Response
Date: 03/03/2025
As previously noted, Ms. ****** received a claim determination notice, which gave her the chance to dispute the determination. She submitted her dispute on February 10, 2025.

More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement, available on the Important Documents page of the Settlement Website (**********************************). Please note that Total Premiums Paid or Total Administrative Paid is not how much a Claimant will receive. Total Premiums Paid and/or Total Administrative Fees Paid will be used in calculating a Settlement payment. Individual payment amounts depend on several factors including, among other things, the number of valid claims that are filed, the premiums you paid to one or more of the Settling Defendants during the class period, and whether your insurance was fully insured or self-funded.
Customer Answer
Date: 03/04/2025
Complaint: 22966897

I am rejecting this response because the owner, ******** ******, only wanted to pay me $40.79 which is insane. If I do not receive $28,014.84 shortly (I provided support documentation to her), I will contact Judges R ***** ******* and **** Elsa ********* She is stalling on paying me the correct amount.

Sincerely,

****** ******
Initial Complaint
Date:02/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company was hired by Equifax to distribute settlement funds from an Equifax Data breach. I received an email that my prepaid card would be sent via email in mid Dec 2024. The email never came and I was directed to run in circles to try to get another card issued. I called and followed up 5 times with the last call the representative stated that a supervisor has not yet reviewed the request. That was 5 days ago.
Business Response
Date: 02/19/2025
JND Legal Administration reached out directly to Ms. ****** and resolved her concerns. She has direct contact information to follow up further, if necessary.
Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed the Equifax Data Breach Claim within the proper time- frame. I have **** Informed Delivery and saw that my Equifax Breach Settlement Fund check was included in the 12/7/2024 delivery. My check was returned to ******* was sent to my PREVIOUS address *******************************************. I immediately notified them via email: EDB at info@Equifax Breach **************************. of my current address. At first, they said they would re-issue it and mail it to my current address below. My CURRENT address is **************************************************************. Now they are trying to act as if I never entered the settlement within the time frame. I want my settlement check for the breach of my information.
Business Response
Date: 02/11/2025
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;
***** M **** filed an online Extended Claims Period claim on June 12, 2020. She was approved for payment, and on December 3, 2024, was issued a check which was sent to her address on file. The check was returned on January 13, 202, as undeliverable. During this time, Ms. **** contacted us to request we update her address and reissue the check to her new address. We updated her address, and on January 27, 2025, a new check was mailed to her updated address. As indicated on the check, Ms. **** must cash or deposit the check within 90 days of issuance.
Customer Answer
Date: 02/14/2025

Complaint: 22868986

I am rejecting this response because: The check should be for $125.00 (which was the average payout) not $3.52. The lawsuit was for an Equifax breach of information. How does $3.52 cover a leak of private information.

Sincerely,

***** ****
Customer Answer
Date: 02/25/2025
This complaint has NOT been resolved. I am owed $125.00.
Business Response
Date: 02/27/2025
The Settlement and Consent Orders reached with the **** CFPB, and State Attorneys General in 2019 prioritized reimbursing settlement class members for the costs they incurred related to the breach and providing credit monitoring to any settlement class member who wanted it. In order to ensure funds would be available for these priorities, the Settlement and Consent Orders initially limited claims for time spent and alternative compensation to a total of $62 million. The entire $62 million allocated for these claims was distributed proportionally as required by the Settlement Agreement and Consent Orders.

The Settlement and Consent Orders specially provided that claims would be paid on a proportional or pro rata basis dependent on the number and amount of valid claims filed. The Settlement and Consent Order documents (which can be found on the Equifax Settlement Website ( **************************************************************************)), the **** on the Settlement Website, and the Claim Forms themselves, all provide that claim amounts could be reduced and were going to be distributed on a proportionate or pro rata basis. For example, the website notes that [b]ased on the number of potentially valid claims that have been submitted to date, payments for Time Spent likely will be substantially lowered. Depending on the number of valid claims filed, the amount you receive may be a small percentage of your initial claim.Further, the Extended Claims Period Claim Form that Ms. **** filed provided that Your payment may be less depending on the number and amount of claims filed and Your cash benefit may decrease depending on the number and amount of claims filed.

***** M **** filed an online Extended Claims Period claim on June *******, requesting 2 hours of Time Spent.   She was approved for payment, and she was issued a check for the 2 hours of Time Spent at the pro rata amount.
Customer Answer
Date: 02/27/2025

Complaint: 22868986

I am rejecting this response because: They stated above that I requested "2 hours of Time Spent.   She was approved for payment, and she was issued a check for the 2 hours of Time Spent at the pro rata amount".
This is obviously their terminology, not mine. I NEVER made that request.
The only request I made was for $125.00 for the Equifax Data Breach. They sent a $3.52 check. How is $3.52 restitution for a breach of my personal information?
They are stalling and hoping for my complaint to run out with the BBB. They have emailed me instead of responding to the BBB website. They continue to ask for my full name and address, which they already have received. If they would stop playing games and just send the $125.00 that is owed to me this matter would end today.
Sincerely,

***** ****
Business Response
Date: 03/03/2025
JND Legal Administration has provided its response to this complaint.
Customer Answer
Date: 03/04/2025
Hi ******,

I opened the communication window on the BBB website and I copied everything I saw. See below.

MESSAGE FROM BUSINESS:

JND Legal Administration has provided its response to this complaint.

JND's message does not appear. Please provide the message. Thank you.

Ms. ***** ****
Business Response
Date: 03/11/2025
JND Legal Administration (JND) was appointed by the ************ Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation, Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;
***** M **** filed an online Extended Claims Period claim on June 12, 2020. She was approved for payment, and on December ******, was issued a check which was sent to her address on file. The check was returned on January 13, 202, as undeliverable. During this time, ******* contacted us to request we update her address and reissue the check to her new address. We updated her address, and on January 27, 2025, a new check was mailed to her updated address. As indicated on the check, Ms. **** must cash or deposit the check within 90 days of issuance.
The Settlement and Consent Orders reached with the FTC,CFPB, and State Attorneys General in 2019 prioritized reimbursing settlement class members for the costs they incurred related to the breach and providing credit monitoring to any settlement class member who wanted it. In order to ensure funds would be available for these priorities, the Settlement and Consent Orders initially limited claims for time spent and alternative compensation to a total of $62 million. The entire $62 million allocated for these claims was distributed proportionally as required by the Settlement Agreement and Consent Orders.

The Settlement and Consent Orders specially provided that claims would be paid on a proportional or pro rata basis dependent on the number and amount of valid claims filed. The Settlement and Consent Order documents (which can be found on the Equifax Settlement Website ( **************************************************************************)),the **** on the Settlement Website, and the Claim Forms themselves, all provide that claim amounts could be reduced and were going to be distributed on a proportionate or pro rata basis. For example, the website notes that [b]ased on the number of potentially valid claims that have been submitted to date, payments for Time Spent likely will be substantially lowered. Depending on the number of valid claims filed, the amount you receive may be a small percentage of your initial claim. Further, the Extended Claims Period Claim Form that Ms. **** filed provided that Your payment may be less depending on the number and amount of claims filed and Your cash benefit may decrease depending on the number and amount of claims filed.

***** M **** filed an online Extended Claims Period claim on June 12, 2020,requesting 2 hours of Time Spent.   She was approved for payment, and she was issued a check for the 2 hours of Time Spent at the pro rata amount.
Customer Answer
Date: 03/11/2025

Complaint: 22868986

I am rejecting this response because: JND Holdings continues to respond to my BBB in their legal verbage and never acknowledges that they owe $125.00 me for the Equifax Breach of my private and financial information. They continue to response as if I were not entitled to the $125.00, which I am and they know it. Furthermore are they saying my time is only worth $3.52 in their bizarre calculation of "time spent". If they would just be honest and send me the $125.00, I deserve then this matter would be fairly resolved.

Sincerely,

***** ****
Initial Complaint
Date:02/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These crooks was in charge of the equifax data breach settlement in 2020 ..funds were disbursed around ********* and here I am did an appeal etc and never heard anything ..called never got an answer ! I think I will file a claim against *** if this issue is not resolved! Contacted the judge never heard a response either its a shame how the judges have these type of individuals in charge of a large settlement ! People never do right when its money involved but I will file a lawsuit because I never got my funds !
Business Response
Date: 02/12/2025
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;
Ms. ****** filed two Extended Claims Period claims related to the 2017 Equifax Data Breach.
The "Time Spent" portion of Ms. ******** first Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Money Spent" portion of her first Extended Claims Period claim was denied as deficient.
The "Time Spent" portion of Ms. ******** second Extended Claims Period claim was denied because Ms. ****** was already approved for the maximum 20 hours of "Time Spent" in connection with her first Extended Claims Period claim. The "Money Spent" portion of her second Extended Claims Period claim was denied as deficient.

Ms. ****** was sent Denial Notices for the denied portions of her claim with explanations. Per the Settlement Agreement,claimants have 30 days to appeal a Denial Notice. Ms. ****** appealed the first Denial Notice (relating to her first Extended Claims Period claim), which is under review. Ms. ****** did not appeal the second Denial Notice (relating to her second Extended Claims Period Claim). Any eligible amounts (including her "Time Spent" portion which has already been approved) will be paid after appeal period.
Customer Answer
Date: 02/12/2025

Complaint: 22888796

I am rejecting this response because: when is the appeal being reviewed IT IS 2025 this appeal was done in 2024 it dont take 8 months for a appeal if the suit is 4 years old ! ACTION NOT WORDS IS WHAT IS NEEDED !

Sincerely,

Stefondra ******
Business Response
Date: 02/12/2025
JND Legal Administration (JND) was appointed to serve as the Settlement Administrator in the Equifax matter. Appeals are reviewed by the parties to the appeal, not JND. As soon as a decision is reached by the parties, we will provide that determination to Ms. ************* Per the terms of the Settlement,any Settlement payment will issue after that determination is reached.
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a part of an Apple Keyboard Litigation class-action and despite submitting all of the required documentation for the class-action, I was told by *** I did not. It is a complete lie and I suspect collusion with ***** to reduce claim payments. They are purposefully vague in responses and getting those responses takes far too long. They are absolute scum.
Business Response
Date: 01/24/2025
This matter relates to the settlement in In re MacBook Keyboard Litigation, No. 5:18-cv-02813-EJD (N.D. Cal.). JND Legal Administration was appointed to act as the Settlement Administrator in this matter. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.
Mr. ****** received a deficiency and subsequent denial notice for a non-Apple / ************************ Provider (AASP) repair. ********* provided a timely deficiency response on January 28, 2024. We have re-reviewed the documentation provided. Although some of the documentation provided by Mr. ****** was for a different computer, etc., his submission included sufficient evidence to indicate that he was eligible for a Group 2 payment of $125.00. We will be sending him a check to the address provided.
Customer Answer
Date: 01/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was one of the victims of the Equifax data breach that occurred and I guess 2019 and I filed claims on the data breach as I have been a victim of identity theft ever since the data leak I filed my initial claim as well as an extended claim for money out of pocket ********* accounts were hacked after all this occurred and I've been unable to access the email address that I filed the claim under I've been contacting them over the past couple of years asking where my refund was and I've been given the runaround back and forth back and forth finally they located my case file because I was able to come up with the case number from where I had filed the claim and they said they issued my prepaid debit card through the email that I filed the claim under I explained to them that that email has been hacked for a couple of years now and I have no access to that email and that I never received the card and I never spent the money on the card because they said that the card had been used I have been trying to get my refund for a couple of years now several years to no avail I'm a victim of identity theft as a result of this and I have been through h*** and back trying to get my refund from my two claims that I filed they told me to be in contact with prepaid card services which is the company that issued the debit cards to see about getting my card reissued to me when I finally got a hold of the people at prepaid card services they looked up my account and said that they could have reissued my debit card to me however the administrator of the data breach specifically stated in my account that I am not the intended recipient and to not reissue my debit card I am the intended recipient I am the one whose information was leaked in the data breach and I am now a victim of identity theft due to that I've made contact with the administrator once again asking why they stated I am not the intended recipient and not to reissue my debit card and why even send me to them to request it?
Business Response
Date: 01/24/2025
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.

***** ****** filed three claims: two Initial Claims Period claims and one Extended Claims Period Claim. Her first Initial Claims Period claim was filed September 8, 2019 on her second Initial Claims Period claim was filed on October 22, 2019. She was deemed eligible for the maximum 20 hours of Time Spent after combining both of her Time Spent claims from her two Initial Claims Period Claims. On December 19, 2022, she was issued a pre-paid card to her email address on file for $35.23 for the 20 hours of Time Spent (pre-paid card was her requested method of payment). Her Extended Claim was filed on April 18, 2020 and she requested another ***** hours of Time Spent. However, she was already paid for the maximum 20 hours of Time Spent from her Initial Claims Period claims and therefore, not eligible for any additional Time Spent.

Due to leftover Settlement Funds, Ms. ***** was also eligible for an Additional Pro Rata Payment. Per Sections 5.4 and 5.5 of the Settlement Agreement,any remaining funds in the ************************* are to be distributed to Settlement Class Members with valid claims for time spent and alternative compensation. On December 2, 2024, Ms. ***** was issued a prepaid card for $29.74 to her email address on file with instructions on how to use the card.

Ms.***** has now provided a new email address in connection with this BBB Complaint. We will reach out to her directly using this new email address to discuss reissues of her two pre-paid card amounts.

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