Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

159 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter saying if I sold a home, and paid a commission to a real estate broker, a class action lawsuit may affect your rights. I d lo not own a home nor have I sold a home. I wanted to know how they got my information.
Business Response
Date: 05/07/2024
JND Legal Administration was appointed by the U.S. District Court for the District of Missouri to serve as the Settlement Administrator in connection with the ******* et al. v. ******************** of Realtors, et al., Case No.19-CV-00332-SRB. Settlement administration procedures and protocols are dictated by Court orders and settlement agreements which are approved by the Courts. Pursuant to the Courts Order in this matter, the Class Notice Plan was implemented, and the Settlement database of potential class members was created. More information regarding the Settlement Agreement and the Courts Orders may be found at at ***********************************************************;
Initial Complaint
Date:04/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21621398

I am rejecting this response because:
It's a flat out lie. They are using anything for an excuse not to pay.
*** said we had a deficient claim. Date of purchase of the vehicle was not submitted.
August 29/2022, received E-mail requesting information including the date of the purchase of the vehicle and all the specification they needed. the information was sent.
On Dec 16, 2022, they requested more information, Also it was sent to them.
On Jan 17/2023, I sent Email requesting confirmation that they received all the required information.
On Jan 23/2023, I received confirmation they received all the information and it is a SUCCESS.
On Aug/2023, I requested the date of the payment, no reply.
On Oct 13/2023, Jan 2024, no reply
I followed up with many phone calls no success.
I do have all the document if required, for the above and many more.

Sincerely,

*****************************
Business Response
Date: 05/03/2024
We are in receipt of the notification of the complaint filed by ***************************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

******************** claim did not meet the necessary criteria for payment. She was sent a deficiency letter, and responded, but her response did not cure all of the deficiencies of her claim. The proof of purchase documentation she provided did not include the date of purchase, which was a required element for a valid claim. The deadline to submit a complete claim expired some time ago. In accordance with the Court approved Settlement Agreements and Court Orders, ******************* claim was denied.
Business Response
Date: 05/23/2024
As the settlement administrator appointed by the Court in the Mercedes Benz Blue Tec settlements, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. ******************* claim did not meet the necessary criteria for payment.
Addressing ******************** statements -

In August 2022, we advised ******************** that we could confirm receipt of her claim and that claims were being processed as expeditiously as possible.
In December 2022, we mailed ******************** a deficiency letter advising her that she needed to submit proof of field measure completion and proof of purchase (which must include the date of purchase).
In January 2023, we confirmed that we received her deficiency response. We did not speak to the validity of the response itself.
The documentation ******************** submitted cured her deficiency for proof of field measure completion. However, while she submitted a Motor Vehicle Purchase Agreement for the vehicle at issue, it was a partial image and did not include the date of purchase and her claim was therefore denied in accordance with the relevant Settlement Agreement.
Customer Answer
Date: 05/24/2024

Complaint: 21621398

I am rejecting this response because:
The deficiency they claim is a partial image. I reviewed my submission and all the Emails. The scanned image I sent with all the information requested including the date of purchase which they claimed is missing.The scanned document is missing 1/8 of an inch in the left hand side and no information is missing. The date of purchase is clearly visible. After I sent all the requested documents. I sent an email and asked them to confirm that they received all required documents and if any more information is needed to let me know. They confirmed they are in receipt of the documents. They do have the obligation to check the documents before the confirmation. Also under no circumstances I would send a document with missing information.
If you need to inspect the documents, I am happy to send them to you.
Sincerely,

*****************************
Business Response
Date: 05/29/2024
As the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. We have rechecked the documentation provided by ********************. Unfortunately, the documents she submitted do not include the requisite information and therefore, her claim was denied as deficient.
Customer Answer
Date: 06/02/2024

Complaint: 21621398

I am rejecting this response because:
I reviewed again, the documents I sent, and they are clearly showing with a full image, all the information was requested including the date of purchase.
If you require any more information or proof of the documents please let me know.
Sincerely,

*****************************
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21563391

I am rejecting this response because: I dont understand how a cheque that was sent to me cannot be reissued. If I have the right to receive a cheque that was not deposited I should have the right to recieve another one.

Sincerely,

*************************
Business Response
Date: 04/12/2024
We are in receipt of the BBB complaint filed by ****************** in connection with the Mercedes Benz Blue Tech settlement. JND is the Settlement Administrator appointed by the Court in that matter. Settlement administration procedures and protocols are dictated by Court orders and Settlement Agreements approved by the Courts.

In August 2023, ****************** was issued a check which was mailed to his address which was ** file at the time (***********************************************************************************). The check was not returned as undeliverable. The Settlement Administration has now ended and the check cannot be reissued. We did not receive notification of an address change prior to issuance of the check nor the closure of the matter.
Initial Complaint
Date:04/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These people are criminals. We received a notice of the ****** v State Farm settlement. We then received a check in the mail for our 'portion'. We had since sold the home that the check was for but the mortgage holder was still on the check. Once I finally convinced the mortgage holder to please sign the check I deposited it only to have it returned by the 'maker'. We had asked the settlement administrators to remit a new check without the mortgage holder but they refused to do this. I have sent countless emails and left many messages all since August 2024 to no avail. These people are crooks and cannot be trusted.
Business Response
Date: 04/08/2024
Under the terms of the Settlement Agreement in the ****** v State Farm matter, payments are required to be issued in the names of each insured for the eligible claim as well as mortgage holders. Insured names and mortgage holders were identified by the defendant and mortgage holders may only be removed from settlement payment checks at the direction of counsel/parties. As the Settlement Administrator, JND has worked diligently with class members and the counsel/parties to facilitate the removal of mortgage holders from settlement payment checks when requested.

************************ request for settlement payment reissue without the mortgage holder listed as payee was recently approved by counsel/parties. Considering that approval, JND cancelled the check referenced by ********************** to allow processing of his request to reissue. That reissued settlement payment check without the mortgage holder will be mailed to ********************** the week of April 8,2024. JND was unaware that ********************** was able to obtain the mortgage holders signature on the previously issued check and, as such, did not interrupt the process of voiding that payment.
Initial Complaint
Date:03/26/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21487218

I am rejecting this response because: it's a flat out lie. The response is that they contacted me numerous times and left me voicemails? That is such a lie. I still haven't heard back from my last email sent March 5th and March 19th. They won't even tell me who the judge is so i can file a complaint to let the judge know they are not paying out the consumers money. As you can see from the attached photo, no voicemails from them. At first I thought JND is just taking their time holding on to consumers money, but now I also consider them to be liars. They have NEVER contacted me via phone or left me voicemails. They aren't even responding in emails!!! I already submitted a complaint to the consumer financial and I won't stop until I get my settlement payment that I am owed for the out of pocket costs of this equifax breach!

Sincerely,

***************************************
Business Response
Date: 03/27/2024
As a member of In re:Equifax ****************** Security ********************** Litigation Settlement Class, ***************************** claims are subject to the **** District Courts Settlement Final Order and Judgment. The Settlement Agreement along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019 govern the settlement payments. As the settlement administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements.

JND has attempted to reach ************************** numerous times by telephone (at the same telephone number set forth in this BBB complaint). We have left multiple messages and provided direct return contact information for her to return the calls. ************************** can call *********************** with JND at ************** to discuss her claims further.
Customer Answer
Date: 03/27/2024
This has been resolved.
Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21457117

I am rejecting this response because:

While everything in the response from JND Holdings, LLC is true it doesn't address the complaint. JND Holdings, LLC is sending out generic claim denials that aren't specific enough to address the problem with any claim deficiencies. JND Holdings, LLC customer service representative are trained to do nothing but read these deficient emails to claimants (as if they couldn't read them themselves) and do everything possible to I keep claimants from talking to someone who has actually looked at their claims and can answer questions on the deficiencies. That is the problem that needs to be addressed and isn't even discussed in the JND Holdings, LLC response. I talked to four JND Holdings, LLC customer service representatives that did exactly as stated above and only received a call back from someone that had access to my claim after threatening to file this complaint.

Sincerely,

***********************
uld call me back but after five days no one had returned my call. The problem is that JND Legal Administration put a timeline on when I had to respond by or "your claim for money spent will be denied in whole or in part without further communication from the Settlement Administrator". So JND Legal Administration put a timeline on my response while refusing to call me back to clarify what I needed to send them (this is exactly what they did on the original claim as well). After threatening this complaint, **** called me back to say I needed to submit mileage justification to the post office and standard postage receipts (some had been submitted but photos were taken of all letters sent in lieu of receipts because I had had stamps on hand and didn't need to purchase them). **** implied this was inadequate to justify the postage expense. Bottom line is that JND Legal Administration promises call backs and doesn't make them and does everything possible to deny legitimate claims for victims of identity theft.
Business Response
Date: 03/27/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement Class, ******************** claims are subject to the **** District Courts Settlement Final Order and Judgment. The Settlement Agreement along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019 govern the settlement payments. As the Settlement Administrator appointed by the Court in this matter, JND may only pay claims that meet the requirements dictated by the Settlement Agreement and Court Orders.
****************** Initial Claims Period Claim was paid on 12/19/2022. He also filed an Extended Claims Period claim. However, after review, that claim was issued an Incomplete Claim Notice for Insufficient Documentation on 3/14/2024. JND spoke with **************** about the specific deficiencies on 3/19/2024. He subsequently submitted a document in response to the Notice of Insufficiency which will be reviewed in accordance with the Settlement Agreement and Court Orders.
Initial Complaint
Date:03/10/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21412082

I am rejecting this response because:
Please see attached file that contains the following:
-JND NOTICE OF DEFICIENT CLAIM
-PROOF AEM INSTALLED -as per provided by Mercedes Bens specifically for this class action
-INDIVIDUAL RELASE OF CLAIMS -was completely filed out
-REGISTRATION PROOF IN MY NAME per attached registration; AND, -attached marriage certificate, also had been provided to show my name change from ******* to ********
The attached were the items requested by JND in their DEFICIENT CLAIM and that were then provided to them to them completely and timely. There were no outstanding items for this claim.
I had directly addressed this in the numerous contacts I made to JND and was not offered any direction to get my settlement. JNP was elusive, vague and stopped responding to my inquires as to how to take care of this matter appropriately.
I met all your requirements and expect my settlement check to be sent to me.

Sincerely,

*****************************
NO other items were outstanding. *** gave me an reason that was not relevant to my filing and therefore, they had not looked at my claim. There is no letter April 22, 2022 regarding invoice; again it was regarding proof of name only. It is not right to tell me false reasons for your neglect to pay me my rightful settlement check. I should have received 2 checks and got nothing. My most recent contact with JND have not been acknowledged following my contact to JND in which I had provided the proof again and that what I sent was correct. This is pretty straight forward and expect to receive my checks in this settlement.
Business Response
Date: 03/11/2024
We are in receipt of the notification of the complaint filed by ***************************** in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. Here, unfortunately, Ms. ********* claim did not meet the necessary criteria for payment.

******************** submitted one claim but she did not submit proof of AEM installation. ******************** was sent a deficiency letter on 4/22/22 and one of the deficiencies included on that letter was proof of AEM installation. Her attempted proof of AEM installation was a screenshot from the Mercedes-Benz website but it did not include her name or dealership information and was insufficient to cure the deficiency. In accordance with the Court approved Settlement Agreements, Ms. ********* claim was denied.
Business Response
Date: 03/20/2024
This matter has been resolved.
Initial Complaint
Date:03/09/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21408380

I am rejecting this response because:
As stated by many the check was never sent out this is a canned response. Many checks were never received, There is no deadline date for the checks to be cashed or mailed out as stated in the lawsuit this was a self imposed matter created by JND holdings.
I have been at this property since 2015 i keep diligent records of mail and have many dated pieces of mail sent to the stated address from September/October 2023 None from JND, as many have stated JND seemed to never shown the mail was sent out to owners of affected vehicles, there was no legal deadline date to receive or cash checks. There was no option to be granted direct deposit option for Canadians which left a easy out for JND to state checks were sent when clearly from the number of complaints they were not.
If JND refuses to send the check or reissue, I will file claim against them in there local state in ******* ********** through a local firm and we can handle it accordingly. I don't wish to escalate this issue however JND has not acted in peoples best interests on this matter clearly.

Sincerely,

***********************
le and time lined to quell any dispute about a non payment to myself)
Customer Answer
Date: 03/24/2024
Here is a record of communication dating back to April 2023 . then again Oct 2023, and records of people having to to wait 1.5 years before receiving claim checks.
JND please reissue payments to people the you clearly never sent check to.
Business Response
Date: 03/19/2024
******* claim was approved and a check was sent to this class member on September 5, 2023. It was not returned as undeliverable and it expired on December 4, 2023. We mailed it to the same address as noted in his BBB complaint below. The Settlement Administration has ended and we cannot reissue his check.
We have not received any communication from this class member to our main JND email inbox or telephone number.
Customer Answer
Date: 04/02/2024

Complaint: 21408380

I am rejecting this response because:
As shown I have kept detailed mail records to the address there was never any mail from JND, I have shown email records that went unanswered long befor the proposed deadline when jnd stated otherwise. Clearly jnd does not want to correct their error and I will file claim in their office state.

I appreciate bbb assistance in the mater and will elevate the issue as needed.
Unless JND can provide the funds to the address stated or evidence to this check being delivered which has yet to materialize for any of the complaints

Sincerely,

***********************
Business Response
Date: 03/29/2024
As previously noted, Mr.Cadles claim was approved and a check was sent to this class member on September 5, 2023 to his **************************************** address (the Wanyandi address). It was not returned as undeliverable and it expired on December 4, 2023. The Settlement Administration has ended and we cannot reissue his check.

The Wanyandi address is the same address that he used in connection with this BBB complaint. The Wanyandi address is the same address on his drivers license and the same address he provided in connection with his claim. He did not provide us with a different or alternative mailing address but has consistently used the same address.
Business Response
Date: 04/22/2024
As previously noted, Mr. ****** claim was approved and a check was sent to this class member on September 5,2023 to his **************************************** address (the Wanyandi address). It was not returned as undeliverable and it expired on December 4, 2023. The Settlement Administration has ended and we cannot reissue his check.

The Wanyandi address is the same address that he used in connection with this BBB complaint. The Wanyandi address is the same address on his drivers license and the same address he provided in connection with his claim. He did not provide us with a different or alternative mailing address but has consistently used the same address.
Initial Complaint
Date:03/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 21391445

I am rejecting this response because: text messages were never received nor was any communication stating that cheques were mailed. There was no follow up at all other than the claim had been approved, but did not state when we were to expect payment. If these supposed cheques were mailed, please provide the signature stating they were received as they should have been sent via courier with signature required to ensure proper delivery. We all know how often regular post goes missing. It would be hard to believe standard post would have been used for something like this with no follow up afterwards to let us know they are enroute, as well you would have seen if they were cashed or not and could have reached out before the 180 days to make sure they arrived. That is not our problem.

Sincerely,

*************************
Business Response
Date: 03/20/2024
JND Legal Administration was the Settlement Administrator in connection with the Mercedes Benz Blue Tec settlements. Settlement administration procedures and protocols are dictated by Court orders and Settlement Agreements which are approved by the Courts. The Claims Program and settlement implementation referred to in ********************** complaint was completed some time ago. Checks were issued on May 30, **************************************************************** 180 days. ********************** checks were mailed to address set forth in this Complaint.
Initial Complaint
Date:02/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was not contacted by the law firm and it has been 7 days I have emailed before and was told I was approved
but have not gotten my check.
Business Response
Date: 02/20/2024
We are in receipt of the notification of the complaint filed by *********************** in connection with the *******, et ******** Pets Global,Inc consumer class action settlement. As the settlement administrator appointed by the Court in that matter, JND may only pay claims after all deadlines for responding to denial letters have passed. The window to respond to the last round of Denial Letters expires in March 2024, after which final determinations will be provided to Class Counsel for approval and funding of the Settlement Fund. We will reach out to **************** to discuss the status of his claims.
Business Response
Date: 03/04/2024
We have tried reaching out to **************** multiple times to provide an update regarding his claim in the *******, et ******** ************ *** consumer class action settlement. However, his voicemail is full. We have also attempted to contact him by email. He may give us a call at ************.

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JND Holdings, LLC is NOT a BBB Accredited Business.