Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

167 total complaints in the last 3 years.
49 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received any money due to me from the ** Sunroof Settlement case as promised. Dear *****,Thank you for your email. We confirm receipt of your deficiency response. Due to the volume of responses, we are unable to confirm the validity of your response at this time. You may check the settlement website www.sunroofsettlement.com periodically for any updates.Regards, ********* v. **************** of ******** **** Settlement Administrator Toll-free: ************** www.SunroofSettlement.com [MKD]________________________________________
Business Response
Date: 07/22/2024
JND Legal Administration has reached out to **************** directly regarding the status and review of his claims. **************** appeared satisfied with this update. Therefore, we believe that this matter has been resolved.
Customer Answer
Date: 07/23/2024

Complaint: 21961727

I am rejecting this response because: I have not received any monies due to me and will keep this complaint open until I'm paid in full. Their phone call to me 7/19/2024 only promised me that payment MAY come within another month. I can't bank promises.

Sincerely,

***************************
Business Response
Date: 08/02/2024
Both of ******************** claims have been approved. Upon approval by Counsel, we will promptly mail out settlement payments to Class Members accordingly.
Customer Answer
Date: 08/07/2024

Complaint: 21961727

I am rejecting this response because: What "counsel"? Why is it taking so long to be paid?
"Both of ******************** claims have been approved. Upon approval by Counsel, we will promptly mail out settlement payments to Class Members accordingly."

Sincerely,

***************************
Business Response
Date: 08/15/2024
JND Legal Administration (JND) was appointed by the U.S.District Court for the Eastern District of ******** to serve as the Claims Administrator in the matter captioned *****************************, et **** v. **************** of ************** et **** ***** Action No. 2:19-cv-07165- BMC. Claims administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Upon approval by Counsel, we will promptly mail out settlement payments to Class Members accordingly.
Customer Answer
Date: 08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:07/02/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently called JND Legal Administration to get updates on my Equifax data breach case, and the experience was absolutely infuriating. The secretary (******) spoke with was incredibly rude and disrespectful, flat-out denying me any updates on my case. When I asked to speak with a supervisor, she refused and then abruptly hung up on me. This kind of treatment seems typical for this terrible company, and its unacceptable.
Business Response
Date: 07/09/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement Class, ******* Saucedos claims are subject to the U.S. District Courts Settlement Final Order and Judgment. The Settlement Agreement, along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019, govern the settlement payments. More information can be found at ****************************************************************************************;
As the Settlement Administrator appointed by the Court in this matter, JND Legal Administration may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Unfortunately,Mr. Saucedos claim did not meet the requirements for payment.
****************** was sent an Incomplete Claim Notice in October of 2023 stating that according to Equifax's records, he was not a member of the Settlement Class and was not eligible for Settlement benefits. The Settlement Agreement establishes that Claimants have 30 days to cure deficiencies, once notified of that deficiency. JND did not receive a response to the Notice by the deadline.
****************** has called in and received information regarding his claim on multiple occasions. He was offered the opportunity to speak to a supervisor on those occasions. However, he refused at those times. It appeared from his BBB complaint, that ***************** was requesting a call back. Therefore, a supervisor called him back and spoke with him regarding his claim on July 8, 2024.
Customer Answer
Date: 07/11/2024

Complaint: 21934328

I am rejecting this response because:I am rejecting this response because: It has been almost a year and a half since I submitted my claim, and I am have spent considerable time away from my family and money pursuing this matter. All I have encountered are disrespectful representatives who dismiss my claims and hang up on me. One representative called but provided no answers; it was as if he was reading from a script. He claimed to have sent an email, but I have searched all my email accounts and have not received it.

The average American has about three to four email accounts. I simply asked for proof that the email was sent, (forward me the email) but the representative repeatedly said, "There is no proof to send," which does not support his argument. When I pointed out the flaw in his logic, he became disrespectful, irritable, and angry, attempting to chance the narrative as if i was personally attacking him and his company. Very unprofessional. And then hung up on me just like the others. This behavior is extremely disdainful, especially when my concerns are being disregarded. I am still waiting for the alleged email they claim to have sent.

The fully completed claim, along with evidence that the representative lied about my failure to complete it, includes identity verification and a police report highlighting the incident. Additionally, a screenshot of the Equifax data breach website, where one can enter their last name and the last six digits of their Social Security number, serves as further solid proof of the legitimacy of my claim. This evidence is complemented by a signed receipt from the United ********************* upon delivery. Despite their claims that I did not fill out the necessary information, I have numerous documents to prove my costs and time. However, I am unable to upload all of these documents on this platform.

Sincerely,

*****************************
Business Response
Date: 07/22/2024
The information on ********************** Claim Form could not be matched to the Equifax records. JND is in the process of reviewing the additional information that ****************** provided to determine if he can be matched. We will reach out to ****************** when that review has been completed.
Initial Complaint
Date:07/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent me a check to settle a class action procedure and I had to return because *********** did not deliver it in time. They NEVER returned another check to me. So they fraudulently cash the money which amounted to about $800.
Business Response
Date: 07/09/2024
JND Legal Administration (JND) was appointed by the Ontario Superior ***** of Justice to serve as the Settlement Administrator in the matter referred to as In re Mercedes-Benz BlueTEC II Diesel Class Action (************** Mercedes-Benz ******, et **** ***** File No. CV-16-******-00CP). Settlement administration procedures and protocols are dictated by the *****s Orders and the Settlement Agreement which was approved by the *****.

Pursuant to the approved procedures, JND mailed Mr. ********* settlement payment on October 30, 2023 to the address provided on his claim form and it was not returned as undeliverable. The check expired on January 28, 2024. Unfortunately, we are no longer able reissue checks as the Settlement administration has ended.
Initial Complaint
Date:06/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am part of a class action settlement claim, I submitted information to JND, "they lost it"I submitted again *** confirmed receipt, never heard back from them. I contacted them repeatedly JND finally admitted my file was approved and check was mailed out. I never received the check, called JND, *** says too bad not issuing a new check. I dont think JND ever sent out a check and committed fraud to keep the money
Business Response
Date: 06/28/2024
JND Legal Administration (JND) was appointed by the U.S.District Court for the District of ********** to serve as the Settlement Administrator in the matter captioned In re Mercedes-Benz Emissions Litigation, Civil Action No. 2:16-0881(KM)(ESK). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

JND mailed ************************ settlement payment on April 7, 2023.******************** emailed JND in September 2023 asking for an update on his payment.However, JND could no longer reissue payments by that time pursuant to the Settlement protocols.
Customer Answer
Date: 07/09/2024
9.15.22 I mailed JND all of the documents before the deadline.
10.31.22 When I followed up JND had no record of my documents, After making many calls I was able to get JND to escalate *** stated they Lost them.
I sent JND copies of the same information previously provided. After countless more calls and emails JND acknowledged they have everything required.
I never heard anything from them
3.23.2023 I emailed for an update, *** said still working on it
I never heard anything from them
9.21.2023 I emailed and asked for a response, no response
12.19.2023 I called JND for update, they had no idea, would call me back
*********** JND sent me an email stating (see attached)
Your claim # DBPNYU4CM5 met the standards of a completed claim and your check # ***** for $3,515.00 was mailed on 4/7/2023 to your address on file, *****************************************. The check was voided 90 days after the issue date. Our role as Settlement Administrator for this lawsuit has ended and we no longer have the authority to work on updating the status of class members or to reissue checks.
Sincerely, JND Legal Administration Former Settlement Administrator for MB Blue Tec Settlement

Obviously a form letter used to make people JND did not pay to go away.

I am not going away, I demand my $3,515 payment
There needs to be a class action against JND for fraud.

Business Response
Date: 07/23/2024
We had a deadline to respond within 7 days but the file is not allowing us to file a response. However, we wanted to let you know that this matter has been resolved.

Consumer: **************************

Company: JND Holdings, LLC
Initial Complaint
Date:06/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This firm has not returned my many calls or responded to my specific emailed questions and requests for weeks. This firm is responsible for helping the people harmed by Mercedes as they financially benefited from the settlement with Mercedes. I want them to answer my specific questions about Park Place Mercedes benz specifically whether they should be resopnsible for 50% of my car paint repairs since they turned me away during Period II instead of offering a goodwill repair due to extended warranty and whether or not I can take my car to a more affordable body shop.
Business Response
Date: 06/28/2024
JND Legal Administration (JND) was appointed by the U.S.District Court for the Northern District of Georgia to serve as the Settlement Administrator in the matter captioned ***** et al. v. Mercedes-Benz USA, LLC and ******* AG, Case No. 18-CV-03984-MHC. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

JND has spoken with ********** on multiple occasions beginning in January 2022. Most recently we spoke with her on June 27, 2024 and advised her of the terms of the Settlement. ********** stated that she had also read the terms and requirements on the settlement website. All of Ms. **** concerns were addressed during the call, and she had no further questions. Additional information regarding the settlement can be found at ***************************************************.
Initial Complaint
Date:05/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a victim of identity theft in the equifax breach settlement but everytime I file a claim for appeal its denied stating that my documents are not sufficient enough ! This is the 2nd time my appeal was denied ! Im very ****** off at this time ! I even contacted them about it and yet I was told what they will and will not cover but yet when I provide the documents to equifax data breach its denied !
Customer Answer
Date: 06/01/2024
I will also be contacting the judge who ordered the judgment to tell him what this law firm is doing !
Business Response
Date: 06/03/2024
As a member of In re: Equifax ****************** Security ********************** Litigation Settlement Class, Stefondra ******* claims are subject to the U.S. District Courts Settlement Final Order and Judgment . The Settlement Agreement, along with the Consent Orders Equifax reached with the **** CFPB, and State Attorneys General in 2019, govern the settlement payments.

As the settlement administrator appointed by the Court in that matter, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. **************** filed two Extended Claims Period claims related to the 2017 Equifax Data Breach. Ms. ******* claims did not meet the necessary criteria for payment. Her claims were denied, as described in the Denial Notices she received. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. **************** appealed the first Denial Notice, which is under review. **************** has 30 days to appeal the second Denial Notice if she wishes to do so, as indicated in the Denial Notice.

For further information, please visit **********************************************************************************************;
Customer Answer
Date: 06/03/2024

Complaint: 21759105

I am rejecting this response because: Ive submitted the required documents per the rules of the agreement

Sincerely,

Stefondra Monroe
Customer Answer
Date: 06/05/2024
Im in in receipt of contacting the judge who issued the judgment to explain to him the issue that Im having with jnd
Customer Answer
Date: 06/05/2024
As well as why did they send me a email about 1 section of my claim was approved but the money spent was denied thats not making any sense
Business Response
Date: 06/11/2024
**************** filed two Extended Claims Period claims related to the 2017 Equifax Data Breach. The "Time Spent" portion of ******************** first Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Money Spent" portion of her first Extended Claims Period claim was denied. **************** is not entitled to any additional "Time Spent" because she was already approved the maximum 20 hours of "Time Spent" in connection with her first Extended Claims Period claim and therefore, the "Time Spent" portion of ******************** second Extended Claims Period claim was denied, The "Money Spent" portion of her second Extended Claims Period claim was denied. **************** was sent Denial Notices for the denied portions of her claim. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. **************** appealed the Denial Notice (relating to her first Extended Claims Period claim),which is under review. **************** has 30 days to appeal the second Denial Notice (relating to her second Extended Claims Period Claim) if she wishes to do so, as indicated in the Denial Notice. Any eligible amounts (including her "Time Spent" portion which has already been approved) will be paid after appeal period.
Customer Answer
Date: 06/11/2024

Complaint: 21759105

I am rejecting this response because: this is not making any sense because you are saying time spent was paid and not the extended claim period time im very confused I had to pay for identity theft protection , everything dealing with my identity being compromised and youll want to deny that ? When I spoke to someone dont know her name I was told you all dont pay for identity theft protection okay when someone have they identity stolen #1 you dont know who they are ! #2 you have to pay for everything dealing with repairing your identity so Im very confused on how this equifax settlement is getting paid I have wrote the judge who was over the settlement so I can get more clarification because something is not making any sense !

Sincerely,

Stefondra Monroe
Business Response
Date: 06/20/2024
JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court orders. **************** filed two Extended Claims Period claims which each included a claim for "Time Spent" and for "Money Spent".
The "Time Spent" portion of ******************** first Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Time Spent" portion of ******************** second Extended Claims Period claim was denied because **************** was already approved for the maximum 20 hours of "Time Spent" in connection with her first Extended Claims Period claim. Any eligible amounts (including her "Time Spent" portion which has already been approved) will be paid after appeal period.
Neither of Ms. ******* "Money Spent" claims met the necessary criteria for payment. Therefore, her "Money Spent" claims were denied and she was sent a Denial Notice for each of her Extended Claims with explanations. Per the Settlement Agreement, claimants have 30 days to appeal a Denial Notice. **************** appealed the first Extended Claim Denial Notice, which is under review. **************** has until June 24, 2024, to appeal the second Extended Claim Denial Notice if she wishes to do so, as detailed in the Denial Notice.
Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a member of a class action lawsuit. This was administered by JND legal Administration. The case is noted below.************** Mercedes-Benz Canada, Inc.MB Canadian BlueTEC II Settlement www.BlueTECSettlement.ca Toll-free ************** AKC I sent in all the appropriate paperwork and also had the Mercedes Field measures installed our 2015 Mercedes Benz GLK250, at no cost. There was to be a settlement payment issued on closing of the class action lawsuit.When no payment was received after the closing date, I sent various emails requesting our settlement. JND then indicated they hadnt received our paperwork. Our paperwork was submitted to them, and I feel that due to their clerical errors, they have either lost or misplaced this file.I have all the dated email correspondence, with this company and can provide additional information when requested.Their website is included above for reference to class action settlement offering.
Business Response
Date: 05/24/2024
JND Legal Administration is the Settlement Administrator appointed by the Court in connection the Mercedes Benz Canadian BlueTEC II Settlement. As the Settlement Administrator, JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. The deadline to submit a claim was May 1, 2023 and we do not have a claim submitted by ****************** prior to that date. In conversations with ******************, he provided the *** number of his vehicle as well as his wife and father-in-law's names. We have performed an extensive search and can confirm that we did not receive a claim submission for that *** under ******************, his wife, or his father-in-law's name.
Customer Answer
Date: 05/24/2024

Complaint: 21744370

I am rejecting this response because:
As per the various emails that have been sent, we have made this very clear that the appropriate documentation was mailed to this organization.
It is our belief that the company has lost or misplaced or mis filed our application as a member of this class action lawsuit.
We had the necessary field measures retrofitted to our vehicle and submitted the paperwork required to this company in order to be a part of this lawsuit against the manufacturer, that being Mercedes Benz.
This ongoing denial has been very frustrating and we are being viewed as this is our fault, which is a pathetic response to my ongoing concerns to resolve what should have been a straight forward process.
We simply ask for the compensation that is rightfully ours, as per the documentation set out within the class action lawsuit.

Sincerely,

***********************
Initial Complaint
Date:05/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a claim for the Mercedes Benz Bluetec recall and was supposed to receive a check after submitting my claim before the deadline. I completed the *** Modification and submitted my claim before the deadline, and have not received my check. My confirmation code is 9KRBE6DU, and my claim was submitted 12/5/2022. It is now 2024, and i have not received any information at all on the matter.
Business Response
Date: 05/22/2024
JND Legal Administration (JND)was appointed by the U.S. District Court for ********** to serve as the Settlement Administrator in the matter captioned In re: Mercedes-Benz Emissions Litigations, Case No. 2:16-0881 (KM)(ESK). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. According to our records, we do not have a claim under your information. The claims period under the Mercedes Benz BlueTec settlement expired on October 1, 2022, and is closed.

The documentation you provided references another settlement which JND is not administering. For information about that settlement program, please visit: *****************************;
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a victim of 2017 Equifax Data Breach. Filed the claim for credit monitoring service at Equifax Data Breach Settlement website. Contacted the settlement administrator and I was told that 2 emails were sent to me in 2022. However, I have never received these emails.Further more, the attached print out from Equifax Data Breach Settlement website shows that my claim is still "under review" as of 2024-05-06, which implies that the emails has not been sent out to me as of today.
Business Response
Date: 05/09/2024
JND Legal Administration was appointed by the U.S. District Court for the Northern District of ******* to serve as the Settlement Administrator in connection with the In re: Equifax ****************** Security ********************** Litigation, Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by Court Orders and Settlement Agreements which are approved by the Courts.

************ filed an Initial Claims Period Claim for Credit Monitoring, and he was issued an Activation Code by email to the email address he provided below in February of 2022, as well as a reminder to activate the service in June of 2022. The deadline to activate the Experian ************************* passed on June 27,2022 and we are unable to resend his Activation Code.
Customer Answer
Date: 05/10/2024

Complaint: 21675510

I am rejecting this response
Here are the reasons for my rejection:
1. Emails Not Received: Contrary to your assertion, I have never received any emails from your business in 2022 regarding my claim. I have thoroughly checked my inbox and spam folders, but there is no record of such communication.
2. Claim Status: As of May 6, 2024, my claim remains under review according to the status displayed on your website. It is perplexing that credit monitoring emails were allegedly sent out while my claim is still pending after two years.
I have attached a printout of the claim status for your reference. I kindly request a more thorough investigation into this matter and a reconsideration of your response.

Sincerely,

***********************
Business Response
Date: 05/20/2024
As previously stated, ************ was issued an Activation Code which was sent t the same email address he provided in connection with this Complaint (*********************). A subsequent email was sent to the same address with a reminder to activate the service before the deadline. Our records confirm that those emails were sent to him. We cannot speak to why he is unable to locate them. The deadline to activate the Experian ************************* passed on June 27, 2022 and we are unable to resend his Activation Code. Settlement administration procedures, protocols and deadlines are dictated by Court Orders and Settlement Agreements which are approved by the Courts.
Customer Answer
Date: 05/27/2024

Complaint: 21675510

I am rejecting this response because:
The business claimed that 2 emails were sent to me in 2022, and I need to use the activation code in the email to activate the credit monitoring service by certain date. However, I have never received these email claimed by the business. Please explain how I can activate the credit monitoring service if the emails have never been received.

Sincerely,

***********************
Business Response
Date: 05/29/2024
We have confirmed that our records show that those emails were sent to Mr. ***** We cannot speak to why he is unable to locate them. Unfortunately, the deadline to activate his Credit Monitoring has passed and we are unable to extend it.
Customer Answer
Date: 05/30/2024

Complaint: 21675510

I am rejecting this response because:
The business claimed that according to their records, the emails were allegedly sent in 2022. However, the business website showed that my claim was still marked as under review as of May 6, 2024. As I have never received these emails, I believe there may be an error in the business record.
If the business can demonstrate that I did indeed receive these emails, I will be more than willing to reconsider my position.
Sincerely,

***********************
Initial Complaint
Date:05/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a letter saying if I sold a home, and paid a commission to a real estate broker, a class action lawsuit may affect your rights. I d lo not own a home nor have I sold a home. I wanted to know how they got my information.
Business Response
Date: 05/07/2024
JND Legal Administration was appointed by the U.S. District Court for the District of Missouri to serve as the Settlement Administrator in connection with the ******* et al. v. ******************** of Realtors, et al., Case No.19-CV-00332-SRB. Settlement administration procedures and protocols are dictated by Court orders and settlement agreements which are approved by the Courts. Pursuant to the Courts Order in this matter, the Class Notice Plan was implemented, and the Settlement database of potential class members was created. More information regarding the Settlement Agreement and the Courts Orders may be found at at ***********************************************************;

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Business Response

Customer Answer

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Business Response

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