Reviews

Review Details

• Review fromC. P.

  Date: 06/19/2023

  1 star
  My wife did the 5 day detox . Followed the instructions to the letter . Even completely changed her diet according to their recommendations and it didn't do anything. Then we were told to pay a lab for a test in order to obtain paperwork for proof for a refund so we would have to spend almost another $100 to get back our original $140 we paid for the detox and I'm certain have to wait some ridiculous amount of time for that refund. Don't waste your time and money with these people it's not worth it. And they have now blocked me from leaving an honest review on their REMOVEDpage.

  TestClear.com

  Date: 06/23/2023

  Hi there,

  How many days of our program a person needs depends on many factors, with more days providing more detoxification. We are sorry to hear our 5 Day Program was not enough in your wife's case.

  To say our program along with a complete diet change "didn't do anything" is not an accurate statement, but we acknowledge it may have not have been enough to get her passing a test on day 6. Although nothing is 100%, thousands of customers have had success detoxing with our programs. Our glowing positive reviews are testament to that.
  
  Checking our support tickets, I was unable to find one from you regarding which program to choose using the email on file. If this is true, please consider reaching out next time and we will be happy to assist you.
  

  We are always trying to improve our product descriptions & instructions to best set expectations and will take your experience into consideration.
  
  Regarding our money-back requirements, we do require proof of whose sample you are submitting. Using store bought tests is not sufficient for a few reasons, one being we cannot verify whose sample was used, another being the results of these tests must be viewed within a short time window.
  
  Have a great weekend.
  

  C. P.

  Date: 06/23/2023

  I spoke to your customer service and have the emails and guess what she's still not passed a test many days later while still on your recommend diet and drinking tons of water every day so it's obviously not affective and your customer service recommend paying almost $100 to have a lab test done to get results to receive a refund so basically I pay $100 and wait until you feel like refunding my $140 to in the end only get $40 back after paying for the test . Nonsense. And when I left bad reviews on your REMOVEDyou blocked me from commenting. Enjoy my money I'm not wasting my time on your business and will continue to let anyone and everyone know its a scam . Have a great day .

  TestClear.com

  Date: 06/23/2023

  As previously stated, how many days of our program a person needs to be clean immediately after depends on many factors, with more days providing more detoxification; we have pre-made kits ranging from REMOVEDtotal days of detox for this reason. Every person's unique circumstances are different, and therefore require differing solutions.
  
  While we are an industry leader in this field, there are plenty other reputable companies, including licensed medical companies, that recommend the same general diet guidelines for detoxing. Will you claim all are lying because it hasn't been a magical solution in the time-frame you've given it? There are no guarantees when it comes to individual bodies; no two people will have the exact same experience.
  
  While I do not like to hear the cost of a simple lab test is that high in your area, we do not control that cost. We do not benefit from you having to spend $100 dollars on a test. We can only protect ourselves by requiring absolute proof of whose sample is submitted at what level of contamination.

• Review fromCasey D

  Date: 06/09/2023

  1 star
  I saw an add for weight loss on REMOVEDand ordered a 12 day detox (pre work out) it said $189.00 and then when I placed the order I was charged over $500. I asked them to cancel my order and they did not, and then when I received the package - not everything was in there. When I reported that they threatened to call my work place! I was confused and then realized that this was to pass a drug test ? Why are they advertising weight loss! Idk but the manager is a scum bag. I will be doing a dispute on my credit card company. If you truly are trying to pass a drug test - just dont do drugs first of all but also dont order from here or he will call your work place after stalking you in the internet!

  TestClear.com

  Date: 06/24/2023

  Hi There,

  We do not advertise weight loss.

  We do not sell a 12 Day Detox.

  We do not sell "Pre Work Out".
  
  We certainly do not charge our customers $500 dollars on $189 dollar orders.
  

  Do you have the correct company?
  
  We have responded to you via email over a week ago asking for an order number to validate these claims. You have yet to respond.

  We were unable to find an existing order under the name or email you submitted this review with and would certainly like to be made aware of this advertisement to avoid confusions like this in our name.
  

• Review fromLaura S

  Date: 04/26/2023

  5 stars
  Test clear is great company with a superior product line and fast shipping. All of the negative reviews are from people who dont read everything first or who want to complain shipping. Once it leaves test clear its out of their hands and the responsibility of fed ex or whoever. REMOVEDpurchased the powdered urine several times and it worked perfectly and is so easy to use if you read the instructions ! Thank you test clear!

  TestClear.com

  Date: 04/28/2023

  Hi there,

   

  Thank you so much for the review. We appreciate you and will continue to take care of you!
  Next time you place an order, reach out so we can provide you a little coupon to use on your next purchase. : )

   

  Thank you for being a voice of reason and common sense. We value your input and your loyalty.
  
  Warm Regards,

  REMOVED-host" class="a36bb854c610d44-autofill-overlay-host" style="position: absolute;z-index: 10;top:0px;left:0px;width:0;">

• Review fromKeith B

  Date: 04/18/2023

  5 stars
  The powdered urine is awesome!! REMOVEDused twice and I got friends that as used it also, absolutely no problems for everyone. Follow the instructions is all you got to do. THANKS A LOT, GUYS

  TestClear.com

  Date: 04/19/2023

  Hi there,

  
  

   

  
  

  You are most welcome! Happy to help any time.

  
  

   

  
  

  REMOVED-host" class="a36bb854c610d44-autofill-overlay-host" style="position: absolute;z-index: 10;top:0px;left:0px;width:0;">
  

   

  
  

• Review fromBrittany C

  Date: 03/30/2023

  1 star
  I ordered once from them and all went well. My second order was lost by REMOVED. Hasnt tracked since March 3rd. Of course REMOVEDis still investigating. So, as I have been emailing customer service throughout, they decided to send a new one, even though I asked for a refund SEVERAL times and told them I dont even need it anymore. That time has passed. This company has bad policies, I dont recommend using them. Its been over a month since I ordered, pretty much a month since it stopped tracking - nothing but another product I dont even need.

  TestClear.com

  Date: 03/31/2023

  In accordance with the policy this customer agreed with before she placed her order, REMOVEDis currently actively investigating her delivery which was delayed on the 6th (not the 3rd). This customer selected Regular Ground Delivery which is always the last delivered when there is a delay. Due to the length of time REMOVEDis taking to conduct the investigation, as per the policy, we went ahead and replaced the customer's items. REMOVEDLost Packages and Shortages If the customer waives the REMOVEDoption at checkout when placing the order, REMOVEDor REMOVEDmay leave the package at your premise if UPS/REMOVED/REMOVEDdeems the area to be safe and secure. UPS/REMOVED/REMOVEDand Testclear are not responsible for packages that are stolen from your premise.If your package is considered lost (either as a result of the tracking information stating that it has been delivered or because the package is past the delivery guarantee time), you will need to contact UPS/REMOVEDto request an investigation. UPS/REMOVEDcommonly refer to this as a Trace. This process can take REMOVEDbusiness days depending on the depth of investigation required. If time is of the essence, we can reship another package to you for which you must also pay according to our normal payment terms. REMOVEDWe also have the option of sending a replacement package while UPS/REMOVEDis conducting their investigation.REMOVEDUnder no circumstances will we offer any full or partial refunds for missing packages or for packages that UPS/REMOVEDhas fulfilled its obligation as showing it has been delivered at your premise.If the UPS/REMOVEDinvestigation determines that the package was delivered by the driver at the address given by the customer by comparing the REMOVEDdata in their board generally UPS/REMOVEDwill not issue any refund and therefore the customer needs to contact their local police department to initiate a criminal investigation if someone is stealing packages from their residence or place of business.Thank you.

• Review fromkevin M

  Date: 03/09/2023

  5 stars
  Best ever.c, always straight up never fails answers your questions directly just be honest

  TestClear.com

  Date: 03/10/2023

  Thank you, we appreciate your candor. Next time you come by, reach out to us so we can give you a little coupon to say we are grateful for you. Cheers!