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Business Profile

Computer Software Developers

Emurasoft, Inc.
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While reviewing my bank statement, I noticed a charge on my debit card by EmEditor, for $60.00. I have no idea how this company got my debit card #. I completed some research and found that it is a program made by Emurasoft. I have never heard of EmEditor nor Emurasoft; let alone order something for $60.00 from them. I have filled out 2 contact forms with my complaint to the company, but have received no response. I can't afford a $60.00 charge for something I didn't order, or even know what it is. I would like my $60.00 reimbursed, either by return to my debit card or by check to my mailing address.

    Business Response

    Date: 12/22/2025

    Hi REMOVED,

    We've refunded your order. It may take a few days for the money to reach your bank account. Please see attached receipt for the refund. 

    Customer Answer

    Date: 12/29/2025

     
    Hi BBB, 

    I'm satisfied with the business's resolution to complaint ID REMOVED.  

    Thank you.

    REMOVEDDutch

Emurasoft, Inc. is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.