Complaints

This profile includes complaints for Weidner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weidner Property Management LLC

  9757 NE Juanita Dr Ste 300 Kirkland, WA 98034-4291

• 

  Northridge Court Apartment Homes

  3417 N Midland Dr Midland, TX 79707-4650

• 

  Trinity Place Residences

  3600 N Midland Dr Ofc Midland, TX 79707-4651

• 

  Tuscany at Faudree Apartment Homes

  4001 Faudree Rd Odessa, TX 79765-8620

• 

  Cypress Pointe Residences

  3601 Andrews Hwy Midland, TX 79703-4901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against Legends at ********** Address: ************************************ Unit: #*** Filed by: ******** ********* Phone: ************ Email: ******************* Dates of Tenancy: October 2023 June 2024 To the H***73536353435313639H:I am filing this complaint due to what I believe were serious violations of Utahs Fit Premises Act and a complete disregard for tenant safety by Legends at ********** in *****, *****Shortly after moving into Unit #***, I began experiencing severe health issueswatery eyes, congestion, headaches, and more. These symptoms always worsened when I was in the apartment. Eventually, I discovered a mold infestation behind a TV. The wall was wet, the carpet blackened, and paint was warped.Maintenance staff admitted this was a known, recurring issue from a leaking water heater that had previously damaged the unit. Instead of fixing the source, they had replaced drywall and ignored the root cause. When I requested professional remediation and mold testing, I was told Id need to pay for it myselfdespite the clear evidence it was caused by their negligence.This violates Utah Code 57-22-4, which requires landlords to maintain habitable conditions and fix issues materially affecting health and safety. I eventually paid for mold testing out of pocket, which confirmed the presence of Chaetomium, Aspergillus, and Hyphal Fragmentstoxic molds that can harm human health. Despite this, H3234***5353434***935H took no action and dismissed my concerns entirely.I am requesting formal acknowledgment, reimbursement for the testing I paid for, and that this H31313838***135303232H be flagged for review. I have photographic evidence, lab results, and documentation available.This is not an isolated issueLegends at ********** has over 150 complaints, with 44+ in the last year. I hope this complaint prevents others from experiencing what I went through. (See FULL PDF VERSION ATTACHED)Sincerely,******** *********

  Business Response

  Date: 05/29/2025

  To whom it may concern,

  We are surprised to see this message nearly a year after this resident moved out, as we have records showing that work orders were addressed in a timely manner. Below are the details from the submitted work orders:

  - 05/03/2024: Per resident: Concerns about mold, and it looks like mushrooms have been growing in an area of a wall that is adjacent to the water heater. Our maintenance supervisor, addressed this issue on May 5, 2024, and treated the areas to remove any moisture and growth."
  - 05/09/2025: Maintenance staff went in on 5/9/24. There was little moisture in the pad from the Mildewcide treatment in water heater closet. It is dry. Put a fan in for two days."

  We did not receive any subsequent work orders regarding claims of moisture or mold, leading us to believe the issue was rectified.

  Thank you.

  Customer Answer

  Date: 05/29/2025

   
  Complaint: 23383846
  
  I am rejecting this response because:

  The issue was not resolved to my satisfactionnor was it ever meaningfully addressed by Legends at ********** or Weidner Property Management. Their response cites two internal service notes and frames my complaint as untimely, which I find both dismissive and irrelevant. The timing of my report does not negate the prolonged exposure I experienced or the ongoing health effects that stemmed from it.

  What matters is that I was knowingly placed in a unit with a previously documented water heater leak, resulting in the growth of toxic mold (confirmed by a certified lab). My symptoms during my tenancysevere sinus congestion, headaches, and respiratory issueswere real, persistent, and well-documented. Legends at ********** was made aware of this and still chose not to professionally remediate the mold or conduct any kind of proper inspection, despite repeated requests. Instead, they used a high-powered fan to "dry" the area and advised me to avoid the room, which likely worsened the contamination.

  I want to make it very clear that the minimal "work orders" referenced in their response did nothing to address the actual health hazard. Their internal notes do not supersede my firsthand experience, third-party test results, or ongoing medical impact.

  I have preserved all email correspondence, mold test reports, photos, and communication records. Their response does not acknowledge or respond to those documented facts, nor does it take accountability for the unsafe living conditions they provided.

  A one-sided service log and a surprised tone about when I chose to speak up are not adequate rebuttals to a formal complaint involving tenant health, safety, and legal habitability standards under Utah Code 57-22-4.
  I am standing by my original complaint, and I reject their attempt to close this matter without actually resolving or addressing it.
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 06/10/2025

  To whom it may concern,

  Our records indicate that work orders were followed up on within a reasonable time frame, therefore, no refund is being offered at this time. This customer is within their right to contact the housing authority, should they choose to do so.

  Thank you.

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23383846
  
  I am rejecting this response because:
  
  I am formally rejecting this second response from H***8373839***1383638H and Legends at **********, as it continues a disturbing pattern of minimization, deflection, and legal neglect that mirrors the conduct I experienced during my tenancy.

  
  Simply pointing to internal service logs or stating no refund is being offered does not constitute a defense under Utah lawnor does it satisfy basic accountability for placing a tenant in an unsafe and uninhabitable living environment. I direct your attention again to Utah Code 57-22-4(1)(a) under the Utah Fit Premises Act, which requires landlords to maintain the dwelling unit in a condition fit for human habitation and comply with applicable building and housing codes materially affecting health and safety. This is not optional.

  
  Your own maintenance supervisor admitted during a site visit that Unit #*** had prior unresolved water damage due to a construction defect involving the water heater. This defect led to the growth of toxic moldas confirmed by an independent mold lab report, which identified dangerous levels of Aspergillus, Chaetomium, and hyphal fragments. These are well-documented as health hazards by organizations such as the *** and ***. Your staffs response was to place a fan in the unit and tell me to stay out of the roomwhich is neither professional remediation nor a good-faith attempt to resolve a documented health threat.

  
  Your response fails to mention any offer to:

  
  Investigate the construction defect further
  Conduct professional mold remediation
  Reimburse me for the out-of-pocket lab testing I was forced to pay for
  Provide temporary relocation or compensation for the unsafe conditions
  

  None of those remedies were ever presented or discussed, despite my repeated outreach. Instead, I was met with hostility, indifference, and a refusal to take responsibility.

  Moreover, I want to underscore that this is not an isolated complaint. As of this writing, Legends at ********** has accumulated 150+ complaints on the BBB, with dozens of mold-related concerns surfacing across platforms such as ApartmentRatings, Yelp, and ******. Your company appears to be systematically ignoring tenant health and safety, likely to avoid the financial and legal burden of addressing widespread structural problems. This is not just unethicalit may be actionable. There are reports of neglect regarding mold going back to 2007.

  
  I reserve the right to escalate this matter to:
  The *************************
  **********************************
  The ************************************
  And, if necessary, legal counsel

  You have failed to resolve this matter, failed to acknowledge the documented medical harm caused, and failed to comply with the minimum obligations under state law. I am once again standing by my original complaint and am now actively pursuing additional avenues to ensure this storyand your neglectreceives appropriate attention.

  Sincerely,
  ******** Rodriguez 

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived at different Weidners Management for YEARS. We never expected this experience from them. The experience we had at VUE *************************************************************************. Through the couple of years we lived here. The turnover of staff was crazy. When we moved in the manager was knowledgeable, nice, and quite acomodating. As one would expect when looking for an apartment. Through these couple of years there was 3 different managers with gaps in between where there would be nobody to answer an email or anything. My partners triathlon bike was stolen out of the garage. there was countless security incidents since there is no security on site. I escorted a Homeless guy that was roaming through the building on the last week I was there. New management is quite inexperienced in common sense, common courtesy, and service over all. I submitted maintenance requests that I ended up fixing myself since there was no maintenance response. I spent hours cleaning the apartment left it cleaner than when we moved in. To get a ****** cleaning fee, because there was debris on the floor. The debris was made upon regular maintenance of the apartment after we moved out. I enclosed the pictures after i cleaned for hours still got a fine. Getting out of the garage is a ****** since people drive fast through the street and you cannot see from either side while getting out. My car got full of paint dust when they painted the garage because they couldn't plan it in a good manner. And they made us move back into the garage from the temporary ramp while they were still working in the garage.We moved to a different property with much better reviews with Weidner. Is not the whole company is the specific management at ************************************ apartments I enclosed the photos of the apartment when we moved out. We were never provided any standards because of the lack of staff. We love our new location, and hope to have a well deserved experience for the advertising provided. Never felt

  Business Response

  Date: 05/28/2025

  To whom it may concern,

  We understand that changes in staff may cause some hiccups with service, and to that end, we do apologize. We oftentimes promote associates from within, which results in open positions needing to be filled. We do our best to mitigate the disruption to our residents in these cases. We're sorry to hear that a bicycle may have been stolen from the garage. We do our best to keep the residents up to date when it comes to occurrences on the property. We also have reminders posted to lock vehicles before leaving the garage. We also have our concierge walk the community periodically to make sure things are in order. Notices were also posted prior to any garage painting so that residents would have ample opportunity to move their vehicle. Please know that all cleaning charges assessed are in line with what is required within the lease agreement. This apartment was not left in a ready-to-rent state, resulting if move-out charges.

  Thank you.

  Customer Answer

  Date: 05/28/2025

   
  Complaint: 23370821
  
  I am rejecting this response because:
  Tmi enclosed the pictures as we left the apartment.  The last picture with all the white dust. Is not on us. 
  Sincerely,
  
  ********* *********-***** ********* *********-*****

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of *************************** on March 31, 2025 at the end of my one-year lease. I left the unit cleaned and emptied out. I received an unsigned email from the property management that they were charging me an additional $167.50 over and beyond my security deposit to clean and repair the unit. I responded via email to challenge this citing my maintenance requests that were never addressed. An area manager responded with an email offer to zero out the account. To end the conflict, I accepted her offer but never heard back. On Monday, May 19, 2025, I started receiving multiple calls from different numbers PER DAY belonging to a debt collection company ********************* acting as agents on behalf of ***************** Apartments. One of their debt collection agents informed me yesterday Tuesday, May 20, 2025 that they were calling to collect $167.50 on behalf of *********************. I emailed the area manager yesterday about this issue but have received no response. The debt collection calls continue today Wednesday May 21, ******************************************************************************* this issue have been attached to this complaint.

  Business Response

  Date: 05/30/2025

  To whom it may concern,

  We apologize for the miscommunication in this case. It was determined that the resident was told that the balance of $167.50 was to be waived. We have since corrected the error and adjusted the collections balance to reflect the update. 

  Apologies for the inconvenience and thank you for your time.

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23360773
  
  I am rejecting this response because: No response was attached to this notification.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 06/05/2025

  Thank you for the confirmatory response.

  I will monitor for and transmit any and all further communications from ******* concerning this issue.
  

  
  

  Customer Answer

  Date: 06/26/2025

  After initiating a dispute in May 2025 (last month) ago via BBB, this business, Weidner Properties, acknowledged their error and reported that they had removed all amounts reported owing against my account for Unit 2814 at Northridge Courts Apartments. On June 25, 2025 (yesterday), ********************* (acting on behalf of Weidner Properties) reported this amount to Experian as a derogatory account. The advisory from Experian is attached to this email. It appears that Weidner Properties has neither been candid nor acted in good faith in this matter in reporting to BBB that this issue was resolved. Also attached are emails relevant to this issue. As stated in my previous BB complaint against this business, I want this derogatory report removed forthwith from any and all of my credit bureau reports, and confirmation of same provided in writing.

  Desired Outcome:

  Correction to a credit report; Contact by the business

  
  

  Business Response

  Date: 07/01/2025

  To whom it may concern,

  Our team has bene in contact with the collections company and they have indicated that the file now shows closed with a status of "paid." We apologize for any unnecessary messages to the customer.

  Thank you.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23360773
  
  I am rejecting this response because: As of today, July 3, 2025, this record still appears on my Experian report.

  I am (as previously) requesting an official letter on letterhead from Weidner stating that this debt does not exist/has been cancele,  and what steps have been taken to resolve this matter with ******* from the Weidner end.
  

  In turn, I will forward said letter to Experian to expunge this debt entry by ******* on behalf of Weidner Apartments. This is the mandatory requirement of the credit bureau.

  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/09/2025

  ********************* has NOT resolved this issue as of today, July 9, 2025. The collections flag still persists on my Experian credit record.

  Business Response

  Date: 07/24/2025

  To whom it may concern,

  Please see the attached documents showing that Weidner indicated there is no further balance due. We are not in control of how information appears on a credit report.

  Thank you.

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The continuous issue at this building is the lack of care and concern for the residents from the very very rude community manager. The following situations shows that she is not taking care of this building or the Tenants 1.)This building is very very dirty. No cleaning staff 2)The carpets are filthy as are the walls, elevator and doors. 3)The garbage building is disgusting as it is now full of people's furniture and stuff that they did not want to take to the dump. 4) Lack of communication from this community manager is appalling. No notice about vendors working on the weekend 5)The community manager has rented out parking stalls to people who do not even live in the building. When I approached her about strange people wandering in the building her answer was they were vetted. The locks should be reversed so that you need a key to go from the parking to the main floor not that you have access to the building through the underground parking. 6)We were asked to park our vehicle with the front facing in due to the risk of carbon monoxide. Ridiculous reason. We complied but others parking are not parking facing inward so why is this rule not being enforced

  Business Response

  Date: 05/22/2025

  To whom it may concern,

  Please see below for details addressing this resident's concerns:

  1. Cleaning and Building Maintenance
  Our regular housekeeper has been on leave since March 24. Since then, our community manager has been taking over those duties. We understand that this may result in longer times to clean certain areas, and we are looking into temporary solutions.

  2. Construction and Condition of Common Areas
  Construction is currently underway in units 209, 309, and 409. Work is being carried out between 9 AM and 5 PM. As a result of the ongoing renovations, the elevator and nearby common areas have become dirtier than usual. Were aware of this and are doing our best to manage it through additional cleaning. The construction is expected to be completed by next week.

  3. Garbage Room and Furniture Disposal
  Unfortunately, despite several reminders, residents continue to leave furniture and large items in the garbage room. We have been managing the disposal of these items to the dumpsite ourselves. Currently, we have one couch scheduled to be taken to the dump next week. We will be sending out another reminder soon to inform everyone that this is not allowed.

  4. Parking Stall Rentals and Building Access from underground parkade
  We do rent out parking stalls to non-residents, each person is carefully screened, including credit and criminal background checks. As for building access through the underground parkade, we cant reverse the lock due to fire code regulations. Emergency fire exits must remain unlocked and accessible at all times for safety according to the ************************

  5. Vehicle Parking
  This is in an effort to reduce the amount of noxious fumes coming from running vehicles from entering apartment homes. We do our best to enforce this rule across our community.

  Thank you.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged EXCESSIVE move out charges for an apartment I have a video of when I moved out of it being very clean for the complex. I was specifically told by the general manager (****) that I would not be charged for the carpet replacement during my final walk through and then he turned around and charged me full price for the replacement and full price for the repainting of the unit, among other excessive charges. I also worked for the company and they excluded me from emails after pointing out taxes they are negligent for. EVIL COMPANY. STEER CLEAR.

  Business Response

  Date: 05/16/2025

  To whom it may concern,

  Our Area Director walked the apartment with this resident prior to moving out, and specified that the apartment would need a full clean and that painting would be charged at the rate provided in the refurbishments section of the lease agreement. **** explained that the carpet would need to be cleaned and pet treated, at the very least, but upon further inspection, it was determined that the entire carpet needed to be replaced due to excessive pet damage. There was also damage to the blinds, stemming from an animal. These move-out charges are in line with the lease agreement.

  Thank you.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23330187
  
  I am rejecting this response because: I will not be paying the excessive charges charged by this company. Not only is this company negatively impacting my financial situation, they have impacted my mental health to where I cannot function on a daily basis without medication. They are spiteful retaliators. I wan an accountant for this company and I pointed out they owed several years of back-taxes and they reacted out of spite; excluding me from emails, backing me in a corner and forcing me to get a new job since I was dealing with discrimination after bring the taxes to their attention, and then excessively charged me $8,500 to move out of an apartment. I was an employee and tenant of this company, so I saw the unhealthy work environment and the twisted workings of the onsite teams. This is not a one time occurrence. Read all the other reviews for this company, this NEEDS TO BE BROUGHT TO EVERYONE'S ATTENTION. They have done this to multiple tenants and workers. Despite many efforts to negotiate charges, they have not responded to this and barely took 1/3 of the charges off. I can remodel an entire 2-bedroom home for $8,500. YOU ARE IN THE WRONG. It's interesting that I lived in another 2-bed apartment at the same complex and when I transferred out of that apartment, they only charged me $800. Then when I pointed out taxes, and put in my notice to leave the job and apartment, they charged me $8,500. Let's put two and two together. 
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30 my car was towed from my assigned parking space for expired registration. My registration is not expired and in fact was renewed on Monday 4/28. I left a note on the window explaining this to whoever was walking the parking lot at night looking for cars to tow. There is another car in the parking lot with tags that expired in October of 2024 and that car was and is still there. I have attached a photo of that plate for a better understanding of what Im talking about. There are no signs in the parking lot that I can see detailing what would happen if your vehicles registration is expired. Our lease is vague on this and not explained in detail. I also had to miss work because of this situation.

  Business Response

  Date: 05/05/2025

  To whom it may concern,

  Upon looking up the address provided, it appears this occurred at the Cyprus Apartments, which is not owned or operated by Weidner Apartment Homes. Please have the resident contact Cyprus Apartments directly for further assistance.

  Thank you.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I'm having an issue with my former property manager, who has sent me a list of move-out charges including carpet replacement for normal wear & tear over the course of the lease term. Other charges include drywall holes (when they were all filled prior to leaving), sanitation of the refrigerator (I have photos of condition that dispute this directly). It's pretty blatantly exploitative and unfortunately, with the underperformance of the property in the last year especially, I imagine this probably extends beyond my experience and to other former tenants as well.Truthfully, $350 is not the end of the world I know, but it might be to others. And what it seems like is this apartment complex is using move-out condition as an excuse to replace beyond what is needed and make their own capital improvements (i.e. full 800 sqft carpet replacement due to a door pulling on the edge and tattering 10 sqft max).

  Business Response

  Date: 04/23/2025

  To whom it may concern,

  Please see the attached copy of the resident's move-out statement. While drywall holes may have been filled by the resident, there was additional work needed to restore the apartment to a rent-ready state. Carpet replacement was only charge at 20% of the full cost due to the age of said carpet. All move out charges are in line with the refurbishment charges sheet in the resident's lease.

  Thank you.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been complaining about a smell coming from my vents. I went to let leasing office know and request to have my vents cleaned. The lady in front office (who was very rude) told me I had to pay for them to be cleaned myself. I stated to her even if the smell is due to some type of negligence on their part. She responded and said yes. I asked for corporate number to contact them, she told me that I can find it on the website page. I was told they don't give that information out. A couple days I received an email that the issue was resolved, it was not because I'm still smelling the same smell and starting to get headaches. I have asthma so it is also affecting my breathing. I will be going to hospital to see what I can do.

  Business Response

  Date: 04/11/2025

  To whom it may concern,

  Our maintenance team has received multiple reports from this resident regarding their AC unit and a smell emanating from it. Each time our maintenance team has responded, they have found the vents to be covered, and when the covers are removed, the air works just fine with no discernable smell. The resident's most recent work order was closed out due to the resident not allowing our maintenance team to enter the apartment. If there is a current concern, we welcome the resident to submit a new maintenance request, and advise to allow Permission to Enter, so that our team can address any issues.

  Thank you.

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. We winter broke I started running my heat and starting to get sick.2. I have experience in construction so I took my dewalt drill and located mold in the vent .3. I notified the apartment and they sent out the maintenance guy he then proceeded to escalate it and say that the apartment need a mold cleaning 4. They scheduled a cleaning for Tuesday the 11th of February.5. I stayed away but went back periodically to monitor the apartment with windows up and two high speed fan the apartment complex gave me to clear the air.6. After the cleaning I notice a really violate odor that linger around the house and want leave its so violent that its mess with my breathing resulting in me having to get hotel rooms.7. I went back to my apartment I threw all my things away clothes shoes all my bedding all my bathroom room decor shower curtains rugs etc as the chemicals damaged my things .8. I bought cleaning supplies 2 air purifier to try to clear the air nothing worked .I need answers

  Business Response

  Date: 02/20/2025

  To whom it may concern,

  The resident entered a service request online to check their vents for possible mold on 2/3/24 at 2:50pm. On the morning of 2/4 our service technician went to residents home to inspect the vents. At that time we ordered a vendor (Pur360) to come out to clean the vents which was completed by our vendor 2/11. Resident did have to be out of his home for 24 hours after the cleaning was completed,. When they came back to their home, they complained the fumes were too strong to stay there and that they had to throw away several of their belongings. Our team brought over a blower to help ventilate the apartment. The resident did also mention to our team that they did not keep the blowers on because of the noise. 

  We're sorry to hear that his resident decided to dispose of their belongings after the treatment. The was not a necessary action, as we have used this exact vendor many times in the past with zero issues like the one described here. Please see the following excerpt taken directly from Pur360's website regarding the chemicals that they use:

  "We use our proprietary product line and equipment to ensure all mold and other dangerous substances are removed from your home or business. Our process is all-natural and chemical-free, so no need to worry about allergy-inducing fragrances or reactions to harsh chemical cleaners."

  Thank you.

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22950584
  
  I am rejecting this response because: the apartment feel like they are not liable for the mold I had to replace all my clothing all my furniture everything in the house basically all they did was credit my account 84 dollars they move me to a sister apartment where the rent is 100 dollars more.  I was in a hotel for 2 weeks due to a mold cleaning service that use some sort of chemical where it made the apartment not livable. This is not fair 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have voicemail proof that an individual from the maintenance team was supposed to install my dishwasher yesterday as mine is completely broken, yet no one bothered to show up yesterday. No call on the phone, nothing. To add insult to injury, my heat is literally broken and blasting heat at full blast (which is costing me a fortune in utilities), yet your maintenance team keeps insisting that nothing is wrong with it. I am so sick of the incompetence of the maintenance team at *********** and my work orders not being completed in a timely manner. Since *********** does not want to hold up their end of the lease by providing maintenance, I now intend to sue this company. Fix the things that are wrong with my apartment in a timely manner or you will be facing a lawsuit, and I will get my neighbors in on a class action lawsuit as I am sure I am not the only one having to deal with this nonsense.

  Business Response

  Date: 02/20/2025

  To whom it may concern,
   
  Our team has been in touch with this resident between the time this complaint was left and now. Resident has been informed that there was miscommunication regarding the scheduling of the installation; our apologies for this scenario. There is a washing machine that is ready to be installed. We apologize for any delays, as we are shorthanded at the moment and had other maintenance emergencies pop up. Our team will be coordinating with the resident for the dishwasher install.
   
  Thank you.

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I do appreciate the new dishwasher and the fact that it is of good quality so I will let this one slide. Thank you for your help and please note that maintenance did a great job with the install. 
  
  Sincerely,
  
  ****** ******