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Business Profile

System Testing

National Testing Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in System Testing.

Complaints

This profile includes complaints for National Testing Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Testing Network has 5 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is full of SCAMMERS. The instructions are unclear, there is NO SUPPORT HELP, the website is full of bad links. This is the website that fire departments use to collect their scores and is the ONLY place we can test making it extremely stressful when nothing seems to go right. They will kick you out of your test for no valid reason or make up something that isnt on the instructions and expect you to pay a retesting fee over and over again. You will purchase practice tests and there will never be any way you can access them or login. Everything is a scam and they only want your money.

    • Initial Complaint

      Date:09/13/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase: 08/12/2022 | Transaction# ********** | Invoice# NTN-S-******** | Price $55.00 Item Purchased: LAW ENFORCEMENT TESTING | DESCRIPTION OF INCIDENT: I purchased an appointment to take a test on 9/12/22, 1PM at the ************************. However, somehow, I inadvertently purchased a test for the same day (9/12/22, 1PM). I called to ask if this could be rescheduled and they said no because it was an inconvenience. This is completely untrue. Nobody at ************************ was inconvenienced and it was obviously a technical error. My home PC has out-of-date software that is not working great with today's plugins. My PC locked up a lot while I was trying to purchase the item and I believe this led to me clicking on the same day. I take public transportation so doesn't make sense to purchase a test that I have to be at in 3 hours when I'm taking trains & buses to get there. RESULT: I am facing homelessness and I can't afford to purchase this test again. They can't take my money like that. If I don't take this test then I can't get into any of these law enforcement jobs. This is blocking me from getting a job that I desperately need right now.RESOLUTION REQUEST:I'm asking BBB to contact NTN and request they reschedule my test so I can get a job I desperately need. This is obviously a technical error, and they are being unreasonable to someone who can't afford to defend herself.Thank you,*******

    National Testing Network is NOT a BBB Accredited Business.

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