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Business Profile

System Testing

National Testing Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in System Testing.

Complaints

This profile includes complaints for National Testing Network's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Testing Network has 5 locations, listed below.

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    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the FireTEAM exam and logged in too early (I am MST and they are ********** time) but the testing page said that if I logged out I would be considered absent and forfeit my slot in the testing so I left the web browser open. I did not browse anything else, I could not see any ongoing exams and nothing occurred other than the test page being open. When my proper exam time arrived I sat down and was connected with my ******* but the screen share wasn't working on his end. He told me to shut the web browser and contact support, which I did. Support showed the the screen share was working correctly and they were not able to figure out the situation so I had to submit a help desk ticket and support would kick it up. I had to call the next day b/c I had not received any response and I was told that higher support denied a retest and claimed my logging in early caused the issue. They were going to wait until after the weekend to call me and tell me that, leaving me less than 4 days to reschedule my exam (a test that I've had scheduled for a month already too). Now they are forcing me to repay to test and won't hear my case at all. Since this is the only company out there for the department I'm applying to I have no choice but it sure seems like full on robbery at this point.

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased FireTEAM exam and basic practice test package a week before my testing date (11/21/2022). When I logged in to take my exam at 9:19AM (for a 10AM start time), I opened the required Kiosk application and followed all prompts up until waiting for a ******* to "be with [me] shortly". One minute after my scheduled start time (10:01AM), my exam portal had been updated to reflect my alleged absence and I was advised to purchase a Standby Session - for those who were not able to take their initial exam for an additional fee. I have since emailed support twice and called the number listed as their support line *************) but I have yet to receive any sort of response via email and my phone call was terminated because they "[could] not take [my] call at this time". It should be noted that I called 10:09AM, well within operating hours. Since these options did not work, I tried the 'blue bubble' to chat with a representative but I am consistently met with a message claiming "no one is available to chat at this time." I just want to be able to reschedule without paying since there was no error on my end.

      Customer Answer

      Date: 11/28/2022

      Hello,

       

      Case #******** (Garay v. NTN) has been resolved. No further action is being sought at this time.

       

      For any questions or concerns, please refer to SHAQUIR at National Testing Network Support at ******************************** OR ************** regarding Ticket #****************.

       

      Thank you.

       

      -**************

    • Initial Complaint

      Date:11/19/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is full of SCAMMERS. The instructions are unclear, there is NO SUPPORT HELP, the website is full of bad links. This is the website that fire departments use to collect their scores and is the ONLY place we can test making it extremely stressful when nothing seems to go right. They will kick you out of your test for no valid reason or make up something that isnt on the instructions and expect you to pay a retesting fee over and over again. You will purchase practice tests and there will never be any way you can access them or login. Everything is a scam and they only want your money.

    National Testing Network is NOT a BBB Accredited Business.

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