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Business Profile

Property Management

Coast Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Coast Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coast Property Management has 75 locations, listed below.

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    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/14/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** has flat out denied payment agreement and pledge from a non-profit for ********* rent and completely refuses to work with them. Told me that I have to pay what's owed for ********* rent in full before she will even consider a payment plan for February's rent.Never provided me with any notice of late payment for February's rent. Is illegally charging late fees to my account for missed or late payments. Which cannot be charged until the end of April (6 months after emergency ended in October or 6 months after ***** ends the emergency in May, either way 6 months after emergency has ended). I have sent her multiple emails, called her multiple times, and have physically went to both property addresses listed on all forms provided to me to discuss and provide information to show further hardship as stated in the covid repayment contract and in the RCW's. The 14day notice includes ********* rent which is illegal per the contract and the laws I'll provide. Which i have not violated the contract in anyway that was signed and agreed upon in January so therefore she cannot speed up the payments. No attorney information on either ERPP documents I have been provided and when I call all local DRC's they will not speak to me and cannot assist me as they have not received any documentation or information from **** nor *************RCW 59.18.603 RCW 59.18.660 and attached 202 c 115 7 (sections 3, 4, and 7 to be exact of the attached law amendment document)15 U.S.C. **** I was illegally put on a month to month lease with rent raises during the covid monitorium and they refused to put me back on a year lease. Years of a flooring transition piece not replaced that is still cutting our feet open. Mold in the walls which roofers confirmed where no one can even sleep in the master bedroom because of the mold and my livingroom window still hasn't been fixed and the rats are still under my unit chewing through the floors!

      Business Response

      Date: 03/27/2023

      Coast Property Management has responded to the Complaint filed by *******************. (Please see the attachment.)

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is against Coast, who manages the apartment complex that I live in as the apartment manager is charging me a $229 charge that was not previously disclosed or authorized. She states I have to pay for a pest inspection when I did not ask for the inspection. I asked for pest control treatment for ongoing issues of ants in the unit as well as biting insects that were biting me for 3 months. The person came on October 28th to look and never sprayed. The manager(s) never told me that I had to pay for the inspection and I was not the one who asked for the inspection. I should not be responsible for this outrageous charge. The man that came saw evidence of ants and other insects but did not spray for them at the time of this inspection that he and/or the apartment manager requested. Pest control is the responsibility of the property. The inspector even said I had not done anything to attract insects to my unit.

      Business Response

      Date: 11/23/2022

      Coast Property Management cannot constructively respond to Ms. ******** complaint as the property address provided is the address of the ********** ************ a property not managed by Coast. 

      Customer Answer

      Date: 11/24/2022

       
      Complaint: 18456262

      I am rejecting this response because: they should be able to look up my information. I am a tenant in Valley Commons. 

      *** 59.18.060(4) Provide a reasonable program for the control of infestation by insects, rodents, and other pests at the initiation of the tenancy and, except in the case of a single-family residence, control infestation during tenancy except where such infestation is caused by the tenant.

      As I was told by the manager/owner of your pest control company, the ants and whatever other insects that have been biting me and/or that have been found on various glue boards over a three month period were not due to any fault of my own as I keep a clean apartment. Therefore, I am not legally required to pay for any pest control services, including past services and the upcoming service on November 30th. 
      This apartment has had a known ant problem every year since I have lived here. It gets treated typically during the late spring to early fall months (on and off during these months) annually because of this. Pest control and various Valley Commons managers have told me that it is due to the unit being "below ground level". Again, not because of anything I have done or not done.
      This apartment had some sort of new insects this year (a variety, both indoors and on my front porch). I was bitten by something quite often on my ankles over a three month period. It is not my fault that the pest control company did not know/see what it was. They saw bugs that they were unfamiliar with and were supposedly going to investigate further through "his friend who specializes in this" by sending out glue boards to an outside company/person. The first inspector took about 8 boards (glue traps) but accidentally got them all stuck to one another so they were unable to send them off. They told the apartment manager they would come out again for an inspection (which I did not request) and took a few boards from my apartment on October 28th. 

      Sincerely,

      *************************

      Customer Answer

      Date: 11/30/2022

      Please close my new complaint against Coast Real Estate as I am trying to continue working with the business directly first. If they still don't make things right, I will file a new complaint. Thank you.

    Coast Property Management is NOT a BBB Accredited Business.

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