ComplaintsforCoast Property Management
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Complaint Details
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Initial Complaint
09/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company manages my current apartment in ********, ** (************* Apartments). I'm trying to move and applied to a different rental company, which required verification of rental history. Both I and the manager at the new rental place tried to contact Overlook Park and Coast Management multiple times over a week. None of the phone numbers listed went to a person, they did not return any voicemails, and no one was on site. When I finally saw a leasing agent on site, she lied and said she didn't really work at my apartment and wouldn't give me any contact information. Due to this company's unresponsiveness, the rental place I had applied to eventually went with a different applicant. I fear that the company will continue to sabotage my chances of getting a different rental and moving out.Business response
09/27/2021
Thank you for brining this concern to our attention. It is our intent to bring our residents exceptional living conditions, and a professionally managed site staff. While were not sure who crossed your path during your inquiry on placing your Notice to Vacate, I can assure you this is not how we train our staff to respond to residents. We encourage you to please reach out to our new Community Manager, *************************, for any future needs you may have. We are more than happy to give a rental reference for any of our valued residents. His direct email is *******************************************************. Please dont hesitate to reach out directly to him.Initial Complaint
08/10/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I reside at one of CPM's affordable housing complexes in ******, **. I've been working to correct some cigarette smoker issues regarding tenants that smoke all over the property with zero regard for the air of their fellow tenants. One will frequently be bombarded by secondhand nicotine tobacco smoke which is very deadly as you well know. In the lease I found the cigarette smokers shouldn't be smoking ANYWHERE on this property per the SMOKE-FREE HOUSING POLICY (see attachment and note #1, 3, and 5) we all had to sign that states smoking isn't allowed anywhere on the grounds. Yet, the company refuses to enforce this rule of theirs. Repeated attempts to get them to enforce their own rules have fallen on deaf ears.
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.