Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Property Management

Coast Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Coast Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coast Property Management has 75 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sustained a back injury on your property at *********************************, on Wednesday, February 19, 2025, at approximately 5:25 pm. The top stair leading to my apartment broke as I stepped on it, causing me to fall and land on my back. I initially reported the incident via phone to your after-hours service that evening 2/19/2025 and followed up with an email at 7:46 PM detailing what occurred. Additionally, on Thursday, February 20, 2025, at 2:13 PM, I provided photos of the hazardous condition before calling the office again. The answering service informed me they would relay my message; nobody called me they just sent a random maintenance person who knocked on my door asking me what happened and threw in a few screws. The only reason I received a response is because I CC'd the new property manager in an email after she left a notice on my door introducing herself on March 4, 2025. This lack of acknowledgment is unacceptable, especially considering the severity of my injury. As a result of the fall, I have required medical attention, continue to experience back and shoulder pain, and have incurred medical ************** March 11, 2025, I am still waiting for a response from the company. The stairs were basically just rigged to fix the issue, but according to **** County Section 8 they are still not safe. ***** and ****** are no help and can't give answers other than "We sent your emails to management" Coast took over the property January 15th and it has been an issue since.

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm renting a studio apartment and have been for 3 years from coast property Management in the building is called cubix on Othello. During that time the landlord hasn't provided what the lease entailed as far as the amenities and other items on the lease. When I signed the lease I signed for a gym a rooftop that had adequate facilities and a community space. Since living here pretty much all the amenities kind of went away including the coffee machine that was here and the owner took it away because he feels like everybody's on subsidies so we don't really care if we get the coffee or not. And now currently I googled the building and found he was using that building had a pool which it didn't. The building also is in disrepair all the time the electrical grid is faulty elevators always out of service the hot water was out for a week last year and on and on and on. I can give more specifics of contacted by email or phone call. Also I uploaded a copy of my lease.

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 22/2024: I moved from ***********************************************. In January 5/2023 when I moved to the apartment paid $600 for security deposit that must be paid upon returning the apartment. When they retuned to the management/ the management came to the appointment and proved it was as they rented times. I do have a Vedio . When I moved it was one month based lease . I gave them one month in advance and pay full for October month. I called they block my number not to answer. Emai keep rejected. Many time called ************ main office and left on ****** as well for a person said they are answering machine.Therefore, I want to send me a check for $ 600 at this address: ********************************. I believe in better business and respect our federal law governing all. Please bbb help in getting my refund back.Thank you Wellela Hirpassa

    • Initial Complaint

      Date:09/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was informed earlier this morning that Pest control wouldn't be coming until Thursday. Originally the date was for today, Tuesday from 11-2. When I made this aware of the issues of fleas last week. I was told via text messages that this was an EMERGENCY and that it needed to be handled right away. I have done EVERYTHING I possibly can on my end to curb this infestation of fleas. I have bombed my apartment 7 times... 7 TIMES!!! That isn't good for our breathing and especially not my pocket book, but ive been DESPERATE. I went and got a new vacuum that has better suctioning, I bought carpet powders, I bought sprays that had Eucalyptus in it because supposedly fleas hate that smell, along with cedar chips. I bought powders for the furniture, beds, etc.Well they are not dying. I have done the baking soda and salt all over the carpet and even our beds because it's supposed to suffocate them. I've put lamps down on the floors and taken the shades off for extra light with a pan of water because apparently it attracts them and the water will make them drown. And for the office to say its an EMERGENCY and needs to be handled right away but I have to wait another 2 days and the timeline changed to all day WHY DOES MY FAMILY HAVE TO SUFFER JUST BECAUSE YOUR ONE PERSON YOU USED IS "SICK" AND BEING TOLD IF I HIRE MY OWN EXTERMINATORS THAT I WONT BE REIMBURSED. WE CANT EVEN LIVE IN OUR HOME COMFORTABLY BECAUSE PEOPLE WANT TO NOT TAKE CARE OF THEIR **** PETS OR FURNITURE. WHAT IF IT WAS BED BUGS? WOULD YOU STILL DO THE SAME THING? WHAT IF WE ENDED UP IN THE HOSPITAL BECAUSE OF THESE BITES? YOU DO REALIZE THAT IF A FLEA HAPPENS TO SWALLOWED WHILE ONE OF US IS SLEEPING BECAUSE IDK ABOUT YOU, BUT MY SON SLEEPS WITH HIS MOUTH OPEN AND A FLEA THAT IS INFECTED CAN CAUSE MY FAMILY TO GET TAPEWORMS? LIKE THIS IS A HEALTH CONCERN AT THIS POINT AND NO ONE IS DOING A **** THING ABOUT IT I PLANNED FOR TODAY! . THIS IS ABSOLUTELY MIND BOGGLING THAT YOU GUYS THINK THIS IS ACCEPTABLE.

    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company "manages" the property I live on. I write it that way because there doesn't seem to be a lot of management going on! ESPECIALLY with the regional manager ******** *****. Why give me your phone number if you aren't going to answer or return calls. Emails also go unanswered. It's my understanding that it isn't just the tenants that get ignored, it's vendors it's even **** which is who I have my housing ***** through. Now the fact that **** is the one that I have my housing assistance through don't they basically work for them? How do you just avoid their calls? It's not just ********, it seems to be the whole company. I left a review about their company and somebody responded saying to call this certain number, which I did. It doesn't matter what phone number I call it, doesn't matter what email I use, nobody has EVER gotten back to me, not one single time. I was almost 6 weeks without an oven. During this last stretch of time where we didn't have a landlord, they blamed me for late recertification. My reason for actually filing this complaint has to do with an electricity reimbursement check that bounced back in May. I still haven't received reimbursement although I have provided all of the information that they need from my bank to prove that that money never got to me. I don't know if somebody is stealing money in accounting or if they're just really really bad at math, but another tenants check bounced the following month. I've been a month behind in electricity since! If I owed them money it would jeopardize my housing but they can owe me money and I have no recourse? I guess just ignore the problem and it will go away? Absolutely not, they owe me money. End of story.I did a mobile deposit on May 23rd and it was returned on May 29. I believe I was told that the accountant said it went through again on the 31st. Well that's ************* bank doesn't go in and resubmit checks that are returned.

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was contacted by collectors today Aug. 23. 2024 about an outstanding move out balance from *********, a property Coast manages. I let them know I never received any notices or letters once we moved out (Moved out by Nov. *******). I was told they sent it to their last known address which was the apartment I no longer lived in, not our new address and they claimed not to have my new address on file. I have proof they were given our new address, once in person and another time through email. They purposely did not send the notices to the correct address nor give us the legally required time to validate the debt. They also had our email and phone numbers on file, but never once did they attempt to contact us for payment or to let us know the reasons why we were being charged. They did not allow us time to dispute that the damages were not beyond reasonable wear and tear. Today was the first day they sent me the move out statement, AFTER I was sent to collections and after I contacted them to know why we had an outstanding balance since we were being contacted by collectors.

      Customer Answer

      Date: 08/27/2024

      Return of part of security deposit for wall painting and cleaning, as there was no damage to walls and areas listed in move out were cleaned.  In short we were charged for ordinary tear and wear for the walls and cleaning, never received itemized list of items that needed to be charged for cleaning, just a general cleaning fee. Move out ledger was only given to us after I called, the same day I filed the complaint on BBB. Move out ledger and payment they requested were never sent to us,  they purposefuly sent it to the previous address while having our new address on file. We were not able to dispute charges on a timely manner due to this and they sent the remaining payment they wanted to collection without our knowledge. 

    • Initial Complaint

      Date:07/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quantum stopped paying bill for trash removal. Mountains of trash now a health concern and bear attraction.

      Customer Answer

      Date: 08/02/2024

       Management  company , Quantum Management services located in ****************** in regards to Coniferwoods in *****************.

    • Initial Complaint

      Date:06/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Deposit given 4/16/24, amount $41.90+41.90+150 (non refundable)+$200(refundable)Tried to contact and our number was blocked on 4/29/24.Asked to withdraw application once we got in contact on 5/1/24 and was told to wait 21 business days for our deposit (thats would be 5/31/24).Asked about our deposit being refunded on 6/3/24 and 6/10/24 We received an email on 6/11/24 stating our deposit refund hasnt been processed.

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sandpiper Apartments had the complex repainted last spring. I have tried several times to reach out to them, to inform them that when the complex was repainted, I have paint dots all over my vehicle. I have attempted to reach them by going to the office and nobodys ever there. I have tried reaching them by calling and leaving a voicemail to get a call back. I have tried emailing them I have also had lawyers reach out to them on my behalf and they have blatantly just disregarded the damage done to my property when I am a paying resident in this neighborhood. This is my final attempt before taking them to court for reimbursed for the damages done to my vehicle. The on sight manger is never in the office due to her living on the property. She (*****) was very rude the one time I did speak with her and that was after the maintenance crew that were doing work in my laundry room when I first moved in here neglectfully left my front door wide open, and I was robbed. Which I have a police report for. I want my vehicle fixed. I have waited for almost a year with no response. ***** is a horrible magnet of this neighborhood, we have a homeless persons living on the property in an RV taking up parking spots from paying residence, when we have already had our street parking taken away due the light rail construction. This is the second time I have been a victim of ***** and her negligence and lack of comprehension of how to properly manage an apartment complex in a way where the residents are safe, our property isnt being damaged by paid outside sources. As I have stated before this is my final attempt to seek the damages done to my vehicle before going to court and you have already received a letter from my team on behalf of me in regards to fixing the damages done to my property, and I want it fixed immediately. The price quote which the gentleman let me know that this price could change. I am seeking damages for a higher amount due to no response of my initial complaint.

      Business Response

      Date: 03/11/2024

      Hello *******,

      Thank you for taking the time to speak with me about this issue.

      I'm so sorry for the inconvenience caused by the paint-over spray on your vehicle.Your satisfaction is important to us, and we deeply regret any inconvenience this may have caused. We take full responsibility for the oversight that led to the paint spray on your vehicle. We are committed to fixing this situation and ensuring you are paid for any costs incurred to remove the paint from your car.As discussed, Please provide us with the details of the quote you received to remove the paint, so that we can promptly process a reimbursement for you in the form of a rent credit.

      Once again, we're sorry for any trouble this may have caused you. We value you as a resident and aim to ensure your experience with us is excellent. Please don't hesitate to reach out to us if you have any further concerns or if there is anything else we can do to improve your experience.

      Much appreciated,


      ***************************, CAPS  | Senior Regional Manager
      COAST Property Management
      ******************************** *******, ** 98201
      o ************  c ************
      Do the right thing |Others-centered | Get it Done

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is *************************** and I am filing this complaint on behalf of my mother *****************************. My mother was a tenant at *****************. My mother moved out of ***************** on April 29, 2023 but was scheduled to deliver her keys on May 5, 2023. My mother was owed a $706.00 refund from her security deposit. Instead, my mother received a partial refund of $182.48. ***************** is expected to correct this error and provide the remainder of the refund but to this day has not resolved this problem. The attached invoice provided will show that my mother was transferred from Unit A-3 to Unit E-3 in their system and was then charged rent for the month of May 2023 even though she never physically transferred or even lived there. The attached screenshots of text messages with the manager ******** will also show the lack of care. It is 8/21/2023 today and my mother has yet to receive her full refund after moving out in April 29, 2023. I really just need this to be looked into and resolved. Thank you

      Business Response

      Date: 09/05/2023

      Dear ********************** -

      Please see the attachments for further details. 

    Coast Property Management is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.