Complaints

This profile includes complaints for Coast Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Property Management

  2829 Rucker Ave Ste 100 Everett, WA 98201-3456

• 

  Coast Property Management

  1618 SW 1st Ave Ste 350 Portland, OR 97201-5710

• 

  Coast Property Management

  2615 S Water Ave Portland, OR 97201

• 

  Coast Property Management

  7227 N Philadelphia Ave Portland, OR 97203

• 

  Coast Property Management

  4750 N Albina Ave Portland, OR 97217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed earlier this morning that Pest control wouldn't be coming until Thursday. Originally the date was for today, Tuesday from 11-2. When I made this aware of the issues of fleas last week. I was told via text messages that this was an EMERGENCY and that it needed to be handled right away. I have done EVERYTHING I possibly can on my end to curb this infestation of fleas. I have bombed my apartment 7 times... 7 TIMES!!! That isn't good for our breathing and especially not my pocket book, but ive been DESPERATE. I went and got a new vacuum that has better suctioning, I bought carpet powders, I bought sprays that had Eucalyptus in it because supposedly fleas hate that smell, along with cedar chips. I bought powders for the furniture, beds, etc.Well they are not dying. I have done the baking soda and salt all over the carpet and even our beds because it's supposed to suffocate them. I've put lamps down on the floors and taken the shades off for extra light with a pan of water because apparently it attracts them and the water will make them drown. And for the office to say its an EMERGENCY and needs to be handled right away but I have to wait another 2 days and the timeline changed to all day WHY DOES MY FAMILY HAVE TO SUFFER JUST BECAUSE YOUR ONE PERSON YOU USED IS "SICK" AND BEING TOLD IF I HIRE MY OWN EXTERMINATORS THAT I WONT BE REIMBURSED. WE CANT EVEN LIVE IN OUR HOME COMFORTABLY BECAUSE PEOPLE WANT TO NOT TAKE CARE OF THEIR **** PETS OR FURNITURE. WHAT IF IT WAS BED BUGS? WOULD YOU STILL DO THE SAME THING? WHAT IF WE ENDED UP IN THE HOSPITAL BECAUSE OF THESE BITES? YOU DO REALIZE THAT IF A FLEA HAPPENS TO SWALLOWED WHILE ONE OF US IS SLEEPING BECAUSE IDK ABOUT YOU, BUT MY SON SLEEPS WITH HIS MOUTH OPEN AND A FLEA THAT IS INFECTED CAN CAUSE MY FAMILY TO GET TAPEWORMS? LIKE THIS IS A HEALTH CONCERN AT THIS POINT AND NO ONE IS DOING A **** THING ABOUT IT I PLANNED FOR TODAY! . THIS IS ABSOLUTELY MIND BOGGLING THAT YOU GUYS THINK THIS IS ACCEPTABLE.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company "manages" the property I live on. I write it that way because there doesn't seem to be a lot of management going on! ESPECIALLY with the regional manager ******** *****. Why give me your phone number if you aren't going to answer or return calls. Emails also go unanswered. It's my understanding that it isn't just the tenants that get ignored, it's vendors it's even **** which is who I have my housing ***** through. Now the fact that **** is the one that I have my housing assistance through don't they basically work for them? How do you just avoid their calls? It's not just ********, it seems to be the whole company. I left a review about their company and somebody responded saying to call this certain number, which I did. It doesn't matter what phone number I call it, doesn't matter what email I use, nobody has EVER gotten back to me, not one single time. I was almost 6 weeks without an oven. During this last stretch of time where we didn't have a landlord, they blamed me for late recertification. My reason for actually filing this complaint has to do with an electricity reimbursement check that bounced back in May. I still haven't received reimbursement although I have provided all of the information that they need from my bank to prove that that money never got to me. I don't know if somebody is stealing money in accounting or if they're just really really bad at math, but another tenants check bounced the following month. I've been a month behind in electricity since! If I owed them money it would jeopardize my housing but they can owe me money and I have no recourse? I guess just ignore the problem and it will go away? Absolutely not, they owe me money. End of story.I did a mobile deposit on May 23rd and it was returned on May 29. I believe I was told that the accountant said it went through again on the 31st. Well that's ************* bank doesn't go in and resubmit checks that are returned.

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by collectors today Aug. 23. 2024 about an outstanding move out balance from *********, a property Coast manages. I let them know I never received any notices or letters once we moved out (Moved out by Nov. *******). I was told they sent it to their last known address which was the apartment I no longer lived in, not our new address and they claimed not to have my new address on file. I have proof they were given our new address, once in person and another time through email. They purposely did not send the notices to the correct address nor give us the legally required time to validate the debt. They also had our email and phone numbers on file, but never once did they attempt to contact us for payment or to let us know the reasons why we were being charged. They did not allow us time to dispute that the damages were not beyond reasonable wear and tear. Today was the first day they sent me the move out statement, AFTER I was sent to collections and after I contacted them to know why we had an outstanding balance since we were being contacted by collectors.

  Customer Answer

  Date: 08/27/2024

  Return of part of security deposit for wall painting and cleaning, as there was no damage to walls and areas listed in move out were cleaned.  In short we were charged for ordinary tear and wear for the walls and cleaning, never received itemized list of items that needed to be charged for cleaning, just a general cleaning fee. Move out ledger was only given to us after I called, the same day I filed the complaint on BBB. Move out ledger and payment they requested were never sent to us,  they purposefuly sent it to the previous address while having our new address on file. We were not able to dispute charges on a timely manner due to this and they sent the remaining payment they wanted to collection without our knowledge. 

• Initial Complaint

  Date:07/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quantum stopped paying bill for trash removal. Mountains of trash now a health concern and bear attraction.

  Customer Answer

  Date: 08/02/2024

   Management  company , Quantum Management services located in ****************** in regards to Coniferwoods in *****************.

• Initial Complaint

  Date:06/13/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deposit given 4/16/24, amount $41.90+41.90+150 (non refundable)+$200(refundable)Tried to contact and our number was blocked on 4/29/24.Asked to withdraw application once we got in contact on 5/1/24 and was told to wait 21 business days for our deposit (thats would be 5/31/24).Asked about our deposit being refunded on 6/3/24 and 6/10/24 We received an email on 6/11/24 stating our deposit refund hasnt been processed.

• Initial Complaint

  Date:02/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sandpiper Apartments had the complex repainted last spring. I have tried several times to reach out to them, to inform them that when the complex was repainted, I have paint dots all over my vehicle. I have attempted to reach them by going to the office and nobodys ever there. I have tried reaching them by calling and leaving a voicemail to get a call back. I have tried emailing them I have also had lawyers reach out to them on my behalf and they have blatantly just disregarded the damage done to my property when I am a paying resident in this neighborhood. This is my final attempt before taking them to court for reimbursed for the damages done to my vehicle. The on sight manger is never in the office due to her living on the property. She (*****) was very rude the one time I did speak with her and that was after the maintenance crew that were doing work in my laundry room when I first moved in here neglectfully left my front door wide open, and I was robbed. Which I have a police report for. I want my vehicle fixed. I have waited for almost a year with no response. ***** is a horrible magnet of this neighborhood, we have a homeless persons living on the property in an RV taking up parking spots from paying residence, when we have already had our street parking taken away due the light rail construction. This is the second time I have been a victim of ***** and her negligence and lack of comprehension of how to properly manage an apartment complex in a way where the residents are safe, our property isnt being damaged by paid outside sources. As I have stated before this is my final attempt to seek the damages done to my vehicle before going to court and you have already received a letter from my team on behalf of me in regards to fixing the damages done to my property, and I want it fixed immediately. The price quote which the gentleman let me know that this price could change. I am seeking damages for a higher amount due to no response of my initial complaint.

  Business Response

  Date: 03/11/2024

  Hello *******,
  
  Thank you for taking the time to speak with me about this issue.
  
  I'm so sorry for the inconvenience caused by the paint-over spray on your vehicle.Your satisfaction is important to us, and we deeply regret any inconvenience this may have caused. We take full responsibility for the oversight that led to the paint spray on your vehicle. We are committed to fixing this situation and ensuring you are paid for any costs incurred to remove the paint from your car.As discussed, Please provide us with the details of the quote you received to remove the paint, so that we can promptly process a reimbursement for you in the form of a rent credit.
  
  Once again, we're sorry for any trouble this may have caused you. We value you as a resident and aim to ensure your experience with us is excellent. Please don't hesitate to reach out to us if you have any further concerns or if there is anything else we can do to improve your experience.
  
  Much appreciated,
  
  
  ***************************, CAPS  | Senior Regional Manager
  COAST Property Management
  ******************************** *******, ** 98201
  o ************  c ************
  Do the right thing |Others-centered | Get it Done
  

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is *************************** and I am filing this complaint on behalf of my mother *****************************. My mother was a tenant at *****************. My mother moved out of ***************** on April 29, 2023 but was scheduled to deliver her keys on May 5, 2023. My mother was owed a $706.00 refund from her security deposit. Instead, my mother received a partial refund of $182.48. ***************** is expected to correct this error and provide the remainder of the refund but to this day has not resolved this problem. The attached invoice provided will show that my mother was transferred from Unit A-3 to Unit E-3 in their system and was then charged rent for the month of May 2023 even though she never physically transferred or even lived there. The attached screenshots of text messages with the manager ******** will also show the lack of care. It is 8/21/2023 today and my mother has yet to receive her full refund after moving out in April 29, 2023. I really just need this to be looked into and resolved. Thank you

  Business Response

  Date: 09/05/2023

  Dear ********************** -

  Please see the attachments for further details. 

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for Pinnacle Apartments in the beginning of May. I was approved and started emailing and texting with a lady named *******************************. I scheduled a tour of the apartment and when I got there she never showed and I had to be shown around my a contractor. Later on I paid for the 250 security deposit, and the 250 non refundable admin fee on May 9th, 2023. My move in date was set for May 31st. The day arrived and I was told that the building was not yet open because they needed to get more inspections done. I kept getting different move in dates and it would be the same excuse everytime until Monday June 5th, there was no update and I reached out many times to try to see what was going on. On June 6th I decided that there was many red flags and I was getting tired of getting different days and then not moving in. I asked for my security deposit back through text and email. No response. I have called them multiple times, they take my name and number and say they will have someone reach out and they never do. Today on June 8th, I called them and they kept giving me different numbers to call that just went back to the same people I have already talked too that say that the offsite office cant help but they give me an on-site number. The on-site number keeps going to the same people I have already talked too. I am tired and I just want the security deposit back. I have emailed, called and texted and Im not sure what else to do.

  Business Response

  Date: 06/26/2023

  We are sad this applicant was not satisfied with their experience at Pinnacle Apartments. We did receive this application on 4/29/2023, at this time the planned opening date was 5/8/2023. Due to construction delays the opening dated moved to the 1st of June.  The project experienced further delays and the manager stayed in touch with the applicants as she received updates from the renovation crew. As the days ticked by the manager sent out email correspondence as she received updates, letting them know she would let everyone know more information as she received it. A couple days before the property was ready to open the applicant reached out stating they found a different apartment and wanted to cancel. The manager called the applicant on the 8th to let them know we were ready for move-ins and asked if they would like to move-in since they are ready. The applicant declined and asked for their money back, in which the manager asked how soon they will need the money because it can take a couple weeks to get the check to them. The applicant stated they did not need the money for move in, so the timeline was ok. The refund was issued 6/20/23 and sent to the address provided to our office. 

  Customer Answer

  Date: 06/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** has flat out denied payment agreement and pledge from a non-profit for ********* rent and completely refuses to work with them. Told me that I have to pay what's owed for ********* rent in full before she will even consider a payment plan for February's rent.Never provided me with any notice of late payment for February's rent. Is illegally charging late fees to my account for missed or late payments. Which cannot be charged until the end of April (6 months after emergency ended in October or 6 months after ***** ends the emergency in May, either way 6 months after emergency has ended). I have sent her multiple emails, called her multiple times, and have physically went to both property addresses listed on all forms provided to me to discuss and provide information to show further hardship as stated in the covid repayment contract and in the RCW's. The 14day notice includes ********* rent which is illegal per the contract and the laws I'll provide. Which i have not violated the contract in anyway that was signed and agreed upon in January so therefore she cannot speed up the payments. No attorney information on either ERPP documents I have been provided and when I call all local DRC's they will not speak to me and cannot assist me as they have not received any documentation or information from **** nor *************RCW 59.18.603 RCW 59.18.660 and attached 202 c 115 7 (sections 3, 4, and 7 to be exact of the attached law amendment document)15 U.S.C. **** I was illegally put on a month to month lease with rent raises during the covid monitorium and they refused to put me back on a year lease. Years of a flooring transition piece not replaced that is still cutting our feet open. Mold in the walls which roofers confirmed where no one can even sleep in the master bedroom because of the mold and my livingroom window still hasn't been fixed and the rats are still under my unit chewing through the floors!

  Business Response

  Date: 03/27/2023

  Coast Property Management has responded to the Complaint filed by *******************. (Please see the attachment.)

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is against Coast, who manages the apartment complex that I live in as the apartment manager is charging me a $229 charge that was not previously disclosed or authorized. She states I have to pay for a pest inspection when I did not ask for the inspection. I asked for pest control treatment for ongoing issues of ants in the unit as well as biting insects that were biting me for 3 months. The person came on October 28th to look and never sprayed. The manager(s) never told me that I had to pay for the inspection and I was not the one who asked for the inspection. I should not be responsible for this outrageous charge. The man that came saw evidence of ants and other insects but did not spray for them at the time of this inspection that he and/or the apartment manager requested. Pest control is the responsibility of the property. The inspector even said I had not done anything to attract insects to my unit.

  Business Response

  Date: 11/23/2022

  Coast Property Management cannot constructively respond to Ms. ******** complaint as the property address provided is the address of the ********** ************ a property not managed by Coast. 

  Customer Answer

  Date: 11/24/2022

   
  Complaint: 18456262
  
  I am rejecting this response because: they should be able to look up my information. I am a tenant in Valley Commons. 

  *** 59.18.060(4) Provide a reasonable program for the control of infestation by insects, rodents, and other pests at the initiation of the tenancy and, except in the case of a single-family residence, control infestation during tenancy except where such infestation is caused by the tenant.
  
  As I was told by the manager/owner of your pest control company, the ants and whatever other insects that have been biting me and/or that have been found on various glue boards over a three month period were not due to any fault of my own as I keep a clean apartment. Therefore, I am not legally required to pay for any pest control services, including past services and the upcoming service on November 30th. 
  This apartment has had a known ant problem every year since I have lived here. It gets treated typically during the late spring to early fall months (on and off during these months) annually because of this. Pest control and various Valley Commons managers have told me that it is due to the unit being "below ground level". Again, not because of anything I have done or not done.
  This apartment had some sort of new insects this year (a variety, both indoors and on my front porch). I was bitten by something quite often on my ankles over a three month period. It is not my fault that the pest control company did not know/see what it was. They saw bugs that they were unfamiliar with and were supposedly going to investigate further through "his friend who specializes in this" by sending out glue boards to an outside company/person. The first inspector took about 8 boards (glue traps) but accidentally got them all stuck to one another so they were unable to send them off. They told the apartment manager they would come out again for an inspection (which I did not request) and took a few boards from my apartment on October 28th. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/30/2022

  Please close my new complaint against Coast Real Estate as I am trying to continue working with the business directly first. If they still don't make things right, I will file a new complaint. Thank you.