Complaints

This profile includes complaints for Coast Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Coast Property Management

  2829 Rucker Ave Ste 100 Everett, WA 98201-3456

• 

  Coast Property Management

  1618 SW 1st Ave Ste 350 Portland, OR 97201-5710

• 

  Coast Property Management

  2615 S Water Ave Portland, OR 97201

• 

  Coast Property Management

  7227 N Philadelphia Ave Portland, OR 97203

• 

  Coast Property Management

  4750 N Albina Ave Portland, OR 97217

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11, 2024, I paid an Application Fee of $119.98 to *********************************** (managed by COAST Property Management) ***** *******-************************************) for apartment H304 and was approved.After approving my application, the management repeatedly called me, giving different move-in dates and assuring me the apartment would be ready. The date was changed several times. Eventually, they informed me that the apartment would not be ready at all and they did not know when it might be available.This was a clear breach of agreement and caused significant inconvenience, as I had relied on their repeated promises. I refused to proceed with any other units and requested a refund of the Application Fee.On July 30, 2024, I received an email from their ******************* Manager, **** ********, apologizing for the inconvenience and asking for my mailing address to send the refund check. I provided my address the same ****** of today, more than a week has passed, and I have not received the refund check or any confirmation of mailing. The company has acknowledged their obligation to return the funds but is still delaying without justification.Their repeated broken promises and failure to process the refund have caused me significant stress, disrupted my housing plans, and wasted my time. This behavior reflects extremely poor and unprofessional business practices, which I consider a deceptive business practice.Desired Outcome:Immediate mailing of my refund check for $119.98 and written confirmation with the check number and mailing date.

  Customer Answer

  Date: 08/11/2025

  Hello,

   

  This is an update to my complaint #******** against Coast Property Management.

   

  On 08.11.2025

   

  I arrived at the companys office at 5:55 PM, within the posted business hours stated in their email (until 6:00 PM). However, the office was already closed and no staff were present.

   

  This early closure prevented me from receiving my refund check. I work the same hours as the office and cannot make additional trips. I have demanded that the company mail my refund check immediately with tracking information, but they have not complied.

   

  This continues to cause me financial loss, inconvenience, and emotional distress. I request that BBB require the company to mail my refund check at their expense and confirm the mailing date and tracking number.

   

  Thank you,

  Olha Uchasta

   

  This is an update to my complaint #******** against Coast Property Management.

   

  On 08.11.2025 I arrived at the companys office at 5:55 PM, within the posted business hours stated in their email (until 6:00 PM). However, the office was already closed and no staff were present.

   

  This early closure prevented me from receiving my refund check. I work the same hours as the office and cannot make additional trips. I have demanded that the company mail my refund check immediately with tracking information, but they have not complied.

   

  This continues to cause me financial loss, inconvenience, and emotional distress. I request that BBB require the company to mail my refund check at their expense and confirm the mailing date and tracking number.

   

  Thank you,

  Olha Uchasta

  Business Response

  Date: 08/12/2025

  Hello,

  I have sent your concerns to the Regional Manager, and they will get ahold of you soon.

  Best Regards,

  ***** *****

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue started on July 31, 2024, when I reported a leaking sink and dishwasher to Carvel Apartments. They ignored my emails for months. On Jan 22, 2025, a downstairs tenant reported a ceiling leak. On Jan 27, Alpine Restorations tore out my kitchen without confirming the leaks source. They blamed my reverse osmosis system without proof and reinstalled the same old dishwasher, which continued leaking. I have emails, videos, and pictures proving the leak was pre-existing.Amount paid to the business:I paid $2,400 monthly rent. After I was displaced, ****** sent me a bill for $11,548.68 for cleanup, flooring, and repairs caused by their negligence.What was promised:A habitable apartment and timely repairs. Instead, I experienced months of noise, damage, and unsafe conditions.Nature of the dispute:They falsely blamed me, refused to send a licensed plumber, and installed everything back without fixing the core plumbing issue. The leak continued and needed three more repairs. I was displaced again in June 2025 due to a washer leak. I now live elsewhere and still face charges for damages I didnt cause.What the business did:They refunded June rent after the second displacement, but continue to pursue me for damages. I am taking legal action and have full documentation to support my case.

  Customer Answer

  Date: 07/23/2025

  Hello,
  
  
  I would like to correct the business this complaint is filed against. I did not intend to file against ***** Exteriors.
  
  
  The business I meant to report is:
  Carvel Apartments (also known as **********)
  
  
  Managed by: Coast Property Management
  Physical address: ********************************************
  
  
  My complaint involves being wrongfully charged over $11,000 after being displaced due to flooding and negligence on their part. They attempted to shift blame for a plumbing failure they had been aware of for months and never properly addressed.
  
  
  Please update the complaint with the correct business name and address so it can be processed accordingly.
  
  
  Thank you,
  ****** ********
  
  

• Initial Complaint

  Date:06/01/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past three months I have encountered difficulties with the Resident Portal. I moved in September 2024 and registered my checking account with the portal. Post the verification phase, I was able to pay rent using the established account until April 2025. Please note, in March ************************************************************************* despite me providing proof of insurance upon move in and maintaining insurance through *****. I also requested the ******************* for $10 be cancelled. In April 2025, I received A $40 NSF fee despite using the same checking account method to pay $40 in fees. In May 2025 three days after rent was paid on the portal I noticed they had not withdrawn your money from my bank account. I contacted ********************** numerous times (email and verbally) requesting reasoning and showing them that money was in the account. I also contacted my bank account and they confirmed the amount the had not been presented to them to fund. Post several back-and-forth texts Management stated there was a checking account in the system that was a closed account. Ive had my checking account for seven years. They refused to provide me with the closed checking account number. Additionally, the routing number coupled with checking account was the wrong routing number.Ultimately, I was informed that I had to re-enter the same checking account that was verified upon move in and wait for verification.The system then allowed payment with this account that was established in September 2024. Now Coast Management June bill includes $180 late and NSF fees. The portal is also preventing online payment. On June 1, 2025, the weekend manager stated the message only occurs when a customers account is locked, but she is confused because my account is unlocked. I attached a screenshot from Management in April 2025, I believe management manipulated my payment account numbers causing failed payment.

  Business Response

  Date: 07/14/2025

  This message sent to the Regional Manager to contact you . Thank you 

  Customer Answer

  Date: 07/14/2025

   
  Complaint: 23404560
  
      I am rejecting this response because:
  This complaint was willfully disregarded by Coast Property Management. An extended period of time (2 months) has occurred and the Regional Manager and Onsite Manager did not respond to emails or contact me to assist with resolving this matter.  
      However, I did receive a tenant notice that there is now a fee for paying rent online with your checking account.

      The invalid checking account number that I continually requested was needed by the Fraud Department at my bank and Norton LifeLock.

     I resolved to pay the property management unfair fees, submitted paper checks from my bank (paying $10.00 for each check) and turned in my notice to non-renew my lease.

    

  Sincerely,

  
  ********* *******

  Business Response

  Date: 07/28/2025

  Good Afternoon,

  I have sent your information to the property manager to contact you.

  Thank you,

  ****** Mesa 

  Customer Answer

  Date: 07/28/2025

   
  Complaint: 23404560
  
  I am rejecting this response because:
  
      You continue stating that you will contact Managers. First it was the Regional Manager (no contact) and now it is the Property Manager.

     It has been 4 months. This is considerable delay, opposed to making an honest attempt to provide the failed checking and routing number. 

     Your leasing manager sent me a picture of the tenant portal showing two out of three failed attempts to provide an accurate account number for verification. This means that someone was in my account engaging in trial and error with incorrect checking account numbers (account ending in *****.

     Sincerely, 
  
  ********* *******

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into hope housing and for 2 years I was suffering from mold toxicity. They were well aware of thr problem. I have emails to show the proof that from *** first moment moving in, I could tell there's issues. No one ever came to thr rescue. I have severe health issues. Doctor note stating I needed to be removed. I requested reasonable accommodations, they did nothing. Finally moved out and they are trying to keep my damage deposit. The place was clearly damaged because of thr mold. The roof leaked under thr sink leaked which caused it to collapse also with the bathroom. They say there here to help people, but that's not the case. They keep ignoring me when I am asking fpr my damage deposit. They also said they would pay for my hotel the last few days of me waiting to move into my new place. But they never did anything. I'm just ignored

• Initial Complaint

  Date:04/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ********** and my mom, who is 96 years old moved into Courtland place apartment 4/2013 and moved 9/2024. There was a walk through completed by ******** ********* and I was present. My sister has been asking for my moms refund for the past 7 months. ****** **** is the apartment manager and she said that the ledger of my moms deposit refund was incorrect as the amount of the refund was actually reported as money my mom owed. It has been now 7 months and Ms **** continued to reassured my sister that this would be corrected. To date it has not been corrected and we have not had much response from anyone. I have been instructed to sent a demand for refund letter. Courtland place apartments ********************************* ************ ***************************************** ************************************************ **************************************************************** ******************************** Coast property management ******************************************* ************

  Customer Answer

  Date: 05/07/2025

  We have received the refund for my Mom. It appears when I let them know I had contacted you that they sent the refund after 7 months. Thank you for your help. Compliant #********

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sustained a back injury on your property at *********************************, on Wednesday, February 19, 2025, at approximately 5:25 pm. The top stair leading to my apartment broke as I stepped on it, causing me to fall and land on my back. I initially reported the incident via phone to your after-hours service that evening 2/19/2025 and followed up with an email at 7:46 PM detailing what occurred. Additionally, on Thursday, February 20, 2025, at 2:13 PM, I provided photos of the hazardous condition before calling the office again. The answering service informed me they would relay my message; nobody called me they just sent a random maintenance person who knocked on my door asking me what happened and threw in a few screws. The only reason I received a response is because I CC'd the new property manager in an email after she left a notice on my door introducing herself on March 4, 2025. This lack of acknowledgment is unacceptable, especially considering the severity of my injury. As a result of the fall, I have required medical attention, continue to experience back and shoulder pain, and have incurred medical ************** March 11, 2025, I am still waiting for a response from the company. The stairs were basically just rigged to fix the issue, but according to **** County Section 8 they are still not safe. ***** and ****** are no help and can't give answers other than "We sent your emails to management" Coast took over the property January 15th and it has been an issue since.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm renting a studio apartment and have been for 3 years from coast property Management in the building is called cubix on Othello. During that time the landlord hasn't provided what the lease entailed as far as the amenities and other items on the lease. When I signed the lease I signed for a gym a rooftop that had adequate facilities and a community space. Since living here pretty much all the amenities kind of went away including the coffee machine that was here and the owner took it away because he feels like everybody's on subsidies so we don't really care if we get the coffee or not. And now currently I googled the building and found he was using that building had a pool which it didn't. The building also is in disrepair all the time the electrical grid is faulty elevators always out of service the hot water was out for a week last year and on and on and on. I can give more specifics of contacted by email or phone call. Also I uploaded a copy of my lease.

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  October 22/2024: I moved from ***********************************************. In January 5/2023 when I moved to the apartment paid $600 for security deposit that must be paid upon returning the apartment. When they retuned to the management/ the management came to the appointment and proved it was as they rented times. I do have a Vedio . When I moved it was one month based lease . I gave them one month in advance and pay full for October month. I called they block my number not to answer. Emai keep rejected. Many time called ************ main office and left on ****** as well for a person said they are answering machine.Therefore, I want to send me a check for $ 600 at this address: ********************************. I believe in better business and respect our federal law governing all. Please bbb help in getting my refund back.Thank you Wellela Hirpassa

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed earlier this morning that Pest control wouldn't be coming until Thursday. Originally the date was for today, Tuesday from 11-2. When I made this aware of the issues of fleas last week. I was told via text messages that this was an EMERGENCY and that it needed to be handled right away. I have done EVERYTHING I possibly can on my end to curb this infestation of fleas. I have bombed my apartment 7 times... 7 TIMES!!! That isn't good for our breathing and especially not my pocket book, but ive been DESPERATE. I went and got a new vacuum that has better suctioning, I bought carpet powders, I bought sprays that had Eucalyptus in it because supposedly fleas hate that smell, along with cedar chips. I bought powders for the furniture, beds, etc.Well they are not dying. I have done the baking soda and salt all over the carpet and even our beds because it's supposed to suffocate them. I've put lamps down on the floors and taken the shades off for extra light with a pan of water because apparently it attracts them and the water will make them drown. And for the office to say its an EMERGENCY and needs to be handled right away but I have to wait another 2 days and the timeline changed to all day WHY DOES MY FAMILY HAVE TO SUFFER JUST BECAUSE YOUR ONE PERSON YOU USED IS "SICK" AND BEING TOLD IF I HIRE MY OWN EXTERMINATORS THAT I WONT BE REIMBURSED. WE CANT EVEN LIVE IN OUR HOME COMFORTABLY BECAUSE PEOPLE WANT TO NOT TAKE CARE OF THEIR **** PETS OR FURNITURE. WHAT IF IT WAS BED BUGS? WOULD YOU STILL DO THE SAME THING? WHAT IF WE ENDED UP IN THE HOSPITAL BECAUSE OF THESE BITES? YOU DO REALIZE THAT IF A FLEA HAPPENS TO SWALLOWED WHILE ONE OF US IS SLEEPING BECAUSE IDK ABOUT YOU, BUT MY SON SLEEPS WITH HIS MOUTH OPEN AND A FLEA THAT IS INFECTED CAN CAUSE MY FAMILY TO GET TAPEWORMS? LIKE THIS IS A HEALTH CONCERN AT THIS POINT AND NO ONE IS DOING A **** THING ABOUT IT I PLANNED FOR TODAY! . THIS IS ABSOLUTELY MIND BOGGLING THAT YOU GUYS THINK THIS IS ACCEPTABLE.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company "manages" the property I live on. I write it that way because there doesn't seem to be a lot of management going on! ESPECIALLY with the regional manager ******** *****. Why give me your phone number if you aren't going to answer or return calls. Emails also go unanswered. It's my understanding that it isn't just the tenants that get ignored, it's vendors it's even **** which is who I have my housing ***** through. Now the fact that **** is the one that I have my housing assistance through don't they basically work for them? How do you just avoid their calls? It's not just ********, it seems to be the whole company. I left a review about their company and somebody responded saying to call this certain number, which I did. It doesn't matter what phone number I call it, doesn't matter what email I use, nobody has EVER gotten back to me, not one single time. I was almost 6 weeks without an oven. During this last stretch of time where we didn't have a landlord, they blamed me for late recertification. My reason for actually filing this complaint has to do with an electricity reimbursement check that bounced back in May. I still haven't received reimbursement although I have provided all of the information that they need from my bank to prove that that money never got to me. I don't know if somebody is stealing money in accounting or if they're just really really bad at math, but another tenants check bounced the following month. I've been a month behind in electricity since! If I owed them money it would jeopardize my housing but they can owe me money and I have no recourse? I guess just ignore the problem and it will go away? Absolutely not, they owe me money. End of story.I did a mobile deposit on May 23rd and it was returned on May 29. I believe I was told that the accountant said it went through again on the 31st. Well that's ************* bank doesn't go in and resubmit checks that are returned.