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Business Profile

Information Technology Services

Commandlink LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our contract was up for renewal this year. We couldn't decide whether to renew our contract or not. We agreed to sign a Month to Month contract until further notice. We were not aware that the month to month contract still renewed our contract regardless for another 3 years. I believe our account manager mis-lead us in believing we were month to month and stopped the auto-renewal. Now that our business is closing down; I was told we owe them the full 3 year contract payment.

    Business Response

    Date: 09/04/2024

    In February 2024, the CommandLink Customer Success Manager worked closely with Sunfares point of contact to revise contract terms, ensuring greater flexibility for future changes. While CommandLink made every effort to facilitate this process, we had not received the signed contract required to finalize the adjustments. As a result, the services auto-renewed since the order was not completed per our standard terms of service.  CommandLink remains fully committed to supporting Sunfare and is in current discussions to make the necessary changes so that services are able to be disconnected without penalty.  

Commandlink LLC is NOT a BBB Accredited Business.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.