Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a player who has a deep love for Destiny 2. When I recently logged into the game, I was hit by a notification that I was banned. I hereby solemnly submit this appeal letter to you, and sincerely hope that you can review it manually and carefully, rather than by robot AI, because I firmly believe that there is a great possibility of misjudgment in the ban of my ********** the long history of the game, I have invested countless energy and money in Destiny 2. I always keep awe of the rules of the game, and have never engaged in any malicious harassment, and I am only dedicated to maintaining a good gaming environment.However, fate always seems to like to play tricks on me. I have cancer and my life has entered the countdown stage. In this short time left, Destiny 2 has become my spiritual comfort and one of the few sources of happiness in my life. In addition, I am a disabled person with disabled legs. I have difficulty in moving, but I have found a different kind of freedom in the game world. But now that my account has been banned, it is like a bolt from the blue, which has severely shattered my spiritual pillar.I carefully sorted out the past and speculated that there may be other hidden reasons for the account ban. I had been to an internet cafe before, and later found out that my account was suspected to have been stolen. I have no idea what the hackers did during the hack, but it is very likely that their actions led to my account being blocked by mistake. I absolutely did not actively use any means to undermine the fairness of the game, nor did I have any intention to violate the rules.I strongly urge the Bungie team to arrange a manual review of my account to find out the real reason for the ban. If it is really a mistake, please unblock my account as soon as possible so that I can continue to play the world of Destiny 2 in the last days of my life.

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I was banned 8 months ago on June/28/2024, I have appealed and have yet to receive a response, like many other people here, I was also here since D1 during Dark Below days, I have never received a warning or an infraction or a ban on any game until now, Im still unsure of what went wrong and what couldve caused this but I do remember that the last activity I did was prophecy dungeon, during the time where the servers were having unstable issues and causing players to become invisible or simply unable to load in entirely, and sometimes kick them out of a game for lagging, Ive been doing most of the activities with my gf apart from trials or crucible, I played on the 26th for the last time with her, took a break for a day and returned on the 28th coming back from work, where I was greeted with a ban screen. I still have a video recording on the ps5 on how the dungeon went, I recorded it without knowing I was getting banned the next couple of days. I mainly play on PS5 and rarely on PC along with my gf, only I received this ban and it feels wrongfully so. As we both never cheat and always stick together when we can. Im still able to play D1. Ive done so much for this game and missed so much, Ive also spent too much just to lose it all. If there is still someone at bungie who can view my case please help me, I wish to play again.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a player who has a deep love for Destiny 2. When I recently logged into the game, I was hit by a notification that I was banned. I hereby solemnly submit this appeal letter to you, and sincerely hope that you can review it manually and carefully, rather than by robot AI, because I firmly believe that there is a great possibility of misjudgment in the ban of my ********** the long history of the game, I have invested countless energy and money in Destiny 2. I always keep awe of the rules of the game, and have never engaged in any malicious harassment, and I am only dedicated to maintaining a good gaming environment.However, fate always seems to like to play tricks on me. I have cancer and my life has entered the countdown stage. In this short time left, Destiny 2 has become my spiritual comfort and one of the few sources of happiness in my life. In addition, I am a disabled person with disabled legs. I have difficulty in moving, but I have found a different kind of freedom in the game world. But now that my account has been banned, it is like a bolt from the blue, which has severely shattered my spiritual pillar.I carefully sorted out the past and speculated that there may be other hidden reasons for the account ban. I had been to an internet cafe before, and later found out that my account was suspected to have been stolen. I have no idea what the hackers did during the hack, but it is very likely that their actions led to my account being blocked by mistake. I absolutely did not actively use any means to undermine the fairness of the game, nor did I have any intention to violate the rules.I strongly urge the Bungie team to arrange a manual review of my account to find out the real reason for the ban. If it is really a mistake, please unblock my account as soon as possible so that I can continue to play in the world of Destiny 2 in the last days of my life.

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Destiny 2 official customer service team:Hello!I am a loyal player who is deeply immersed in the world of Destiny 2. My game account is [clientlyn]. Just recently, when I logged into the game, my account was banned. Since I started playing Destiny 2, I have always regarded it as my responsibility to maintain a fair and just gaming environment and strictly abide by every rule of the game. I know clearly that a good gaming ecology is the common pursuit of all Guardians, so I have never used plug-ins, cheated, or violated the rules of the game. Every time I step into the world of Destiny 2, it is an adventure full of challenges and surprises for me. It is a precious moment for me to relax and enjoy the fun of the game in my busy ******* for the account being banned this time, I think carefully and guess that there may be some misunderstandings. It is possible that during a fierce raid battle or a difficult PVP battle, due to uncontrollable factors such as instantaneous network fluctuations, the game data was temporarily abnormal, which led to the system's misjudgment. I have a clear conscience about my gaming behavior, and I am very willing to actively cooperate with the official team in any form of ******************, with my extremely sincere heart, I implore the official team to review the ban of my account and carefully verify the specific reasons for the ban. If it is finally determined that this is a mistaken ban, I sincerely hope that my account can be unblocked as soon as possible.Thank you for taking the time out of your busy schedule to handle my appeal. I look forward to receiving your positive response so that I can return to this game world full of blood and passion.Sincerely,Salute!

• Initial Complaint

  Date:01/29/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear "Destiny 2" official customer service team:Hello!I am a player with the game ID [hohin#****]. I write this appeal letter to you with great anxiety and sincerity.I am a severely disabled patient with disabled legs and extremely inconvenient movements. "Destiny 2" has accompanied me through countless difficult times and has become one of the few spiritual sustenances in my life. Over the years, I have invested a lot of time and energy in the game, and recharged a lot of money, just to better immerse myself in this world full of adventures and challenges.However, I suddenly found that my account was banned recently, which was like a bolt from the blue for me. Later, after careful recollection, I remembered that I had been to an ************* before, and it is very likely that my account was stolen at that time. I have no idea what the hacker did afterwards, but I can be sure that I have absolutely no behavior that violates the rules of the game. I have always abided by the various regulations of the game and enjoyed the fun brought by the game with my heart.I have cancer and my life is coming to an end. My only wish is to continue playing Destiny 2 in the last moments of my life. Therefore, I implore your team to arrange a manual review of my account instead of using robot AI. I am eager to find out the real reason for the ban as soon as possible. If this is just a misunderstanding, please unban my account.I am in a very bad mental state now. If I can't get a proper solution, I really feel that there is no hope for my life. I sincerely look forward to your reply and looking forward to returning to the game as soon as possible.eqsama ywzxsyfq5201314 ******************

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear "Destiny 2" official customer service team:Hello!I am a player who is seriously ill and physically disabled but loves "Destiny 2" very much. My game account is [??#****]. Recently, I was shocked to find that my account was banned, which was like a bolt from the blue for me.During the long time of playing the game, I have invested a lot of money and energy. It has long become an indispensable part of my life and accompanied me through countless difficult moments. I have always strictly abided by the rules of the game, purely enjoying the fun brought by the game, exploring the game world with my teammates, and improving the character's strength through my own efforts.However, my account was unfortunately stolen when I was surfing the Internet in an ************* before. I was completely unaware of the series of operations carried out by the hacker afterwards, and I did not expect that this would lead to the current situation of the account being banned.I have cancer and my life is running out. "Destiny 2" is one of the few comforts I have in this last time. Moreover, my legs are disabled and my movements are extremely inconvenient. The game has become one of my few entertainment methods. If I can no longer continue to play this game, I really dont know how to face the days ahead.I sincerely ask you to arrange a detailed review of my account by humans, not robots or AI. I believe there must be a misunderstanding. I hope you can unblock my account so that I can continue to find happiness in the world of Destiny 2 during the last period of my life.If it is really not possible to solve it, I really dont know if I can bear such a blow, and I may even lose the courage to continue living.Sincerely thank you for taking the time to deal with my appeal, and I look forward to your positive response.

• Initial Complaint

  Date:01/19/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ************************** Team:Hello!I am writing this appeal letter to you with great anxiety and earnestness. When I recently logged into my account and found that it was banned, I fell into despair.I have devoted unspeakable love and effort to this game. Over the years, I have recharged a lot of money in the game, and invested countless time and energy. It is no longer just a game, but a close friend who has accompanied me through countless days and nights, and has given me a lot of comfort in my difficult life.I have cancer and my life has entered the countdown stage. In this last time, the game of Destiny is one of the few spiritual sustenances for me. Every time I log in to the game, I can temporarily forget the torture of illness. I really want to continue to find some happiness and warmth in the game world in the last days of my life.I went to an ************* to surf the Internet before, and then I found that my account was stolen. I have no idea what the hacker did after stealing my account. I have never actively violated any rules of the game and platform regulations, and I have always been working hard to maintain a good gaming ****************, I implore your team to arrange manual review instead of robot AI review. I believe that after careful verification, I will be able to clear my name. If I have caused any inconvenience to the platform, I am deeply sorry and willing to cooperate with any subsequent processing.I am really under great psychological pressure. If the account cannot be unblocked, I really dont know how to face it. I hope you can understand my situation, handle my appeal as soon as possible, and unblock my account. This is really important to me.Thank you for taking the time to read my appeal. I look forward to receiving your reply as soon as possible so that I can continue to spend this last time in the world of destiny.

• Initial Complaint

  Date:01/12/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Destiny 2 Customer Service Team:Hello! I write this letter to you with trembling hands, full of despair and the last glimmer of hope. I am the player with account a17335611100.Looking back, Destiny 2 is no longer an ordinary game for me. It is more like a safe haven in this difficult world, accompanying me through countless lonely and depressed days and nights. Over the years, I have always loved it, and the energy I have invested in the game is *************** the same time, in order to deeply experience the charm of the game, I am not stingy in recharging. The amount of money I have invested is considerable. Every consumption is a testimony to my love for this game. The relevant recharge vouchers can be provided at any time for inspection.But now, fate has played a cruel joke on me. I have been diagnosed with cancer, and the candle of life is swaying in the wind and may go out at any time. The doctor has issued the final verdict, and I have very little time left. In this final countdown of my life, my only obsession is to log in to "Destiny 2" again, reunite with my good friends who fought ****** battles with me in the past, and find the passion and warmth of the past in the familiar game scenes, so that I can finish this journey with a smile instead of regrets.However, my account was mistakenly blocked at this moment, which is undoubtedly worse for me. I implore you, considering my years of infatuation with the game and my current desperate situation, to arrange for a manual review of my account in the most comprehensive, detailed and rigorous way. Carefully check every login detail of my account recently, the data performance of every game, and do not let go of even the smallest doubts, and make sure whether there is any real violation of the rules.Thank you for taking the time to read my appeal letter in your busy schedule. I am eagerly waiting for your reply, hoping that you can show mercy and fulfill my small but urgent request.

  Business Response

  Date: 01/17/2025

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct.Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).

  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.

  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22800465
  
  I am rejecting this response because:Dear Bungie team, I am very confused about my account being banned. I have always tried to comply with the Destiny 2 license agreement and code of conduct, and I am not clear about the reason for this ban. I would like to understand the specific violations so that I can verify and correct them. At the same time, I will carefully read the relevant policy documents (***************************************************************) to ensure that I will not make similar problems in the future. Please let me know the specific details of the ban, thank you.
  Or:
  Hello, I am a player of Destiny 2 and I am very anxious after receiving the notification that my account has been banned. I have always taken the account usage rules seriously and have not intentionally violated any regulations. I would like to know if it is possible to review this ban? I really don't want to lose my game account, and I hope to get your help and support.
  Or:
  Bungie staff, I am a player and I am very surprised that my account has been banned. I will actively cooperate with the investigation, but I also hope to have a channel for appeal to explain my situation. I will file a complaint with the internet content regulatory agency as suggested, but before that I would like to communicate with you first to see if this issue can be resolved. Thank you for your help.
  
  Sincerely,
  
  Jennifer j ******* Jennifer j *******

• Initial Complaint

  Date:01/05/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear "Destiny 2" official customer service:Hello! I write this appeal letter to you with an extremely sad and anxious heart. I am the player with the game ID ******************** For me, "Destiny 2" has always been not only a game, but also an important spiritual sustenance in my life.I have invested too much in this game, not only a lot of money, but also countless energy. Countless days and nights, I am immersed in the process of exploring the wonderful world of the game and conquering difficult dungeons. The friendship gained by fighting side by side with teammates is an invaluable memory in my life.However, now I have encountered the dilemma of account ban, and to make matters worse, I was diagnosed with cancer and my life has entered the countdown stage. In this last time, I am eager to return to "Destiny 2", feel the familiar adventure atmosphere again, and say the final goodbye to friends who have not yet contacted.The previous account problem was because I logged in at an ************** which led to the account being stolen. I changed my password immediately after I found out, but I had no idea what the hacker did with my account afterwards. I have deeply reflected on my negligence and will be more careful to protect my account in the future.I tried to appeal on the Destiny official website, but for some reason the appeal channel is no longer open to me. With nowhere else to go, I can only ask you to manually review my situation. I am willing to cooperate and provide any information that can prove the truth of what I said, including my medical records, etc., just to give me this last chance so that I will not have any regrets.I look forward to your mercy and help, and look forward to stepping into the world of "Destiny 2" again.

  Business Response

  Date: 01/09/2025

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct.Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).

  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.

  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 01/10/2025

   
  Complaint: 22769657
  
  I am rejecting this response because:Dear Bungie Customer Support:
  
  Hello!
  
  I received a notification that my account was banned for violating the Destiny 2 License Agreement and/or Code of Conduct. I am shocked and confused by this, because I can solemnly assure you that I did not cheat at all.
  
  In the process of playing Destiny 2, I always abide by the principle of fair competition and respect the game environment and the experience of other players. Every challenge and task completion is based on my own efforts and love for the game. I have never used any improper means to gain an advantage. Whether it is in the dungeon attack, PVP battle, or daily tasks, I have invested a lot of time and energy just to enjoy the pure fun of the game.
  
  I carefully recalled the recent game process, and I really can't think of any operation that may trigger the violation judgment. Perhaps there are some misunderstandings, or accidental factors such as network fluctuations and system failures in the game, which lead to abnormal data feedback and make me innocently implicated.
  
  I sincerely hope that you can review my account status and thoroughly investigate the reason for the ban. If you can provide more detailed evidence of the violation, I am also very willing to cooperate in the explanation and clarification to prove my innocence. I really love this game and don't want to lose the opportunity to continue exploring the game world. I look forward to your reply and give me justice.
  
  Thank you for taking the time to deal with my request.
  
  [Your name/game nickname]
  
  [Specific date]
  
  You can adjust and modify the content according to the actual situation. If you have more details to add, please feel free to tell me so that this letter can better meet your needs.
  
  Sincerely,
  
  ***** J *******

• Initial Complaint

  Date:12/30/2024

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the official customer service team of Destiny *******!I am sending this appeal to you again with an extremely sad and anxious heart. I am the player with the account ******************** The account being banned this time is like adding insult to injury for **** have always been the most enthusiastic follower of Destiny 2. In order to have a better experience in the game, I have recharged a considerable amount of money. These investments are all proof of my love for this game. Moreover, I have spent countless hours in the game. Every corner of exploration and every fierce battle carry my memories. I often immerse myself in it, forgetting the disturbances of the outside world, just to feel its unique charm.Recently, due to some personal special circumstances, I have been to an ************* to play games. But I can swear that I never performed any illegal operations during my stay in the *************. The network environment of the ************* is complicated. Now looking back, it is very likely that the account was hacked and stolen at that time. When I found out, the account had already been abnormally banned, which really made me miserable.What's even more sad is that I'm now suffering from cancer and my life is in the countdown stage. In this last time, Destiny 2 is not just a game for me, it is more like my spiritual comfort, and it is one of the few things that can help me forget my illness and enjoy happiness. Without it, I really feel that life has lost its color, as if I have lost the motivation to live.I implore you to arrange a detailed review of my account manually in such a special and difficult situation. Give me a clear name and lift the account ban. Let me return to the universe full of fantasy adventures in this limited life, fight side by side with my teammates, and leave no regrets.Thank you again for your attention, understanding and support, and look forward to your reply, which means a lot to me.

  Business Response

  Date: 12/31/2024

  We have investigated and confirmed that this user was banned for a verified breach of the Destiny 2 Licensing Agreement and/or Code of Conduct. Both these and further resources may be found via Bungie's Account Restrictions and Banning Policy (***************************************************************).
  
  Users are responsible for assuring their Usernames, Text Chat submissions, Clan Information, and other user-generated content adhere to these policies. Additionally, it is the end-users responsibility to secure their account, and ******************** strongly encourages Destiny 2 players to never share account credentials.
  
  If you wish to dispute this decision, you can also lodge a complaint with your regulator for online content or exercise your legal rights in your local courts.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22744702
  
  I am rejecting this response because:Dear Bungie **************** Team:
  Hello!
  I am a banned Destiny 2 player ********************** I was recently informed that my account was banned for violating the license agreement and/or the Code of Conduct. I am shocked and confused by this, as I am sure that I have never violated any rules during the game.
  I have always strictly abided by the rules of the game, respected other players, never used inappropriate language in text chat, and set up and updated team information according to normal procedures and specifications. In addition, I always regard account security as my top priority and have never shared my account credentials with anyone to ensure that my game experience is fair, legal, and in line with community standards.
  I have carefully studied your company's account restrictions and bans policy (***************************************************************), but I still don't understand why my account has been punished in this way. I urge you to review my account situation and verify whether there is a possibility of misjudgment. If this ban is caused by some technical failure or information error, I hope you can lift the restrictions on my account as soon as possible so that I can continue to participate in the game world of Destiny 2 normally.
  In order to prove my innocence, I am willing to actively cooperate with any investigation of yours and provide necessary information and evidence. I hope you can handle my appeal in a fair and objective manner and give me justice.
  
  Sincerely,
  
  ******* ********