Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been locked outof my account and banned and I have spent money and over ***** hours on this stupid game for them to ban me I havnt done anything wrong have all the proof in the world just let me know what you need.. I just want my account back they keep doing this to people and it aint right..

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th I received an email involving an *** that I signed and Id like to discuss it as well as getting my email taken from your list if it has anything to do with chance like that one did but please reach out to me as Ive tried calling and Ive tried to reach out through discord to the team account and at this point this is my last option because I just dont know what else to do besides bothering individuals over my issues and I dont want to be that kinda person

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongfully banned on Bungies game while having spent well over $695+ dollars on the games DLC's for stories and other bundles for cosmetics within or on the game, and was banned without reason for what I believe was cheating with 0 proof on their end. I have filed a appeal as well as having reached out within my ticket for help alongside proving my innocence in my attempts to have the ban issued rolled back with 0 luck or responses from their support team. Quite frankly I am very disappointed that they would do this to me I have been a devoted and loyal player of Destiny 2 for many years, and its frustrating that they even considered me as a cheater. I have been made aware many others were banned with near identical bans with it saying permanently banned with 0 ban reason in game. A youtuber recently made a video showcasing his ban which he also got without a reason same as mine as well, and I have a reason to believe that the were falsely flagging legitimate players and grouping them with cheaters for no apparent reason while pressing the ban buttons catching innocent players like me in their ban waves. Very upsetting as a whole how this can just happen with a game studio with such a good reputation of being able to ban cheaters and remove problematic players as a whole. As a fair player of the game I have every reason to believe that the ban was thrown out carelessly with ZERO proof or real reasoning, and I would like response back and my ban potentially rolled back alongside my reports and filing. I have attached screenshots of my ticket I filed and messaged in for the false ban as well as my defense responses for me being innocent and wrongfully banned by them as well as the message I received without opening the game. Sincerely ***** *******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played Destiny a game developed and released by Bungie for 10 years. This morning while playing i got kicked, and got a notification that my account was banned. No reasoning like cheating exploits, suspicious activity nothing. So I appealed and got a response saying they would not lift my ban and would not tell me how long it is or give a reasoning for the ban. after 10 years of never once being accused of cheating and 100s of dollars of content game and expansions that they are trying to rob me of by denying my access to them. I think i deserve actual evidence, as Bungie has a long standing history of banning players by accident, and not banning players that are actually cheating or using exploits. I just want to play the game i would rather not be forced to make them go to court and present the evidence.

• Initial Complaint

  Date:06/07/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel that I may or may not have been wrongfully banned from ******* services. I have spent over $500+ on the game itself on expansions and in game currency. Also have spent over 1000+ hours of playtime on the game as well. I feel like a program that I had downloaded for controller compatibility in other games caused the ban detection. I have been banned for nearly a year and my account history will show no such signs of cheating or anything. I have opened 2 tickets and just want a response. I would really appreciate it if I could somehow get forgiven for the ban. I acknowledge what may have caused the ban, and I am asking for forgiveness. I haven't even got a reply from the appeal requests.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Destiny 2 game account was banned by Bungie in June 2023. On June 19, 2023 I submitted an appeal to the unexpected ban. On September 28, 2023 Bungie responded with the following: "Your appeal has been reviewed and considered. Due to the nature of the restriction you are appealing and the results of our review, your restriction is not eligible for an appeal. No further information will be provided. This appeal has been closed. Please do not submit duplicate appeals as your restriction will not receive an additional review. Submitting multiple appeals or violating the Code of Conduct in an appeal can result in further restrictions from the ticket system, ************************ sites, or Bungie games."On August 25, 2023 I had submitted a second appeal (prior to their response) which included activity logs to support my claim that my account should not have been banned. I received the same response as above.On November 21, 2024 I was told that Bungie posted on their X account that they had discovered a string of "false positive" ban violations and were unbanning accounts. I submitted another appeal asking for them to take another look at my account with this new information. I received no response to this.Last month I discovered that I could make a Subject Access Request. I was under the impression that this would require them to send information that included the cause of my account ban. On April 25, 2025 I submitted that request. During my interactions with them they provided this as part of an email:"Please note: We do not include certain data categories as part of account exports when completing Export requests, such as information related to game restrictions or detected violations of our Terms of Service. This is to protect proprietary processes, general data security, and security of the game and player experience in Bungie games."Considering the amount of time and money I have put in (nearly $700), it feels wrong to not at least give me a reason to dispute.

• Initial Complaint

  Date:05/17/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I bought Civilization 7 Founders Edition (bought on February 17, 2025) on a PlayStation Account, and I also linked that account to my ******************** ID (For Destiny 2). I saw the update saying you could unlink the cross save accounts before March 25, but when I tried, it said I couldnt unlink it because I had bought Silver on my other linked account, my Xbox account. So I was never able to unlink my PSN account from my ******************** ID. I tried reaching out to Bungie ***************** but they just gave me a scripted default response. So I was going to create another PSN account, but then Civ 7 FE wouldnt be on it. Bungie **************** didnt help when I reached out, and Im wondering if theres anything I can do to unlink the account.Let me know if you need any other information!Blessings,***** PSN ID: ****************************** ID: BayerA10B

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* banned my account and support doesn't exist to dispute it

• Initial Complaint

  Date:04/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/5/2025 12 PM On the Bungie forums, we are granted the right to voice our opinions on issues that have affected the game over the past decade. However, individuals who post must tread carefully to avoid violating the code of conduct. I am submitting a complaint regarding two of my posts that were removed, despite not causing any harm or breaking any rules. There is no justification for their removal. Seems that I found other posts that talks bad about the company and thus the moderators hasn't removed their posts. I believe Bungie Moderators are targeting me.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a player who has a deep love for Destiny 2. When I recently logged into the game, I was hit by a notification that I was banned. I hereby solemnly submit this appeal letter to you, and sincerely hope that you can review it manually and carefully, rather than by robot AI, because I firmly believe that there is a great possibility of misjudgment in the ban of my ********** the long history of the game, I have invested countless energy and money in Destiny 2. I always keep awe of the rules of the game, and have never engaged in any malicious harassment, and I am only dedicated to maintaining a good gaming environment.However, fate always seems to like to play tricks on me. I have cancer and my life has entered the countdown stage. In this short time left, Destiny 2 has become my spiritual comfort and one of the few sources of happiness in my life. In addition, I am a disabled person with disabled legs. I have difficulty in moving, but I have found a different kind of freedom in the game world. But now that my account has been banned, it is like a bolt from the blue, which has severely shattered my spiritual pillar.I carefully sorted out the past and speculated that there may be other hidden reasons for the account ban. I had been to an internet cafe before, and later found out that my account was suspected to have been stolen. I have no idea what the hackers did during the hack, but it is very likely that their actions led to my account being blocked by mistake. I absolutely did not actively use any means to undermine the fairness of the game, nor did I have any intention to violate the rules.I strongly urge the Bungie team to arrange a manual review of my account to find out the real reason for the ban. If it is really a mistake, please unblock my account as soon as possible so that I can continue to play the world of Destiny 2 in the last days of my life.