Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  PO Box 5040 Charleston, IL 61920-5040

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  Sprint Now Part of T-Mobile

  12395 Pembroke Rd # 2 Pembroke Pines, FL 33025-1723

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  Sprint Now Part of T-Mobile

  3796 W Hillsboro Blvd Deerfield Beach, FL 33442-9412

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  Sprint PCS Center

  3801 Union Road Buffalo, NY 14225

Review Details

• Review fromMark J

  Date: 08/28/2025

  1 star
  Most atrocious wireless service. ************* agents lie to customers about their ability to resolve issues. Zero stars not an option

• Review fromAndy H

  Date: 08/27/2025

  2 stars
  Fiber salesman repeatedly lied.Our neighborhood was recently set up with fiber (Lumos, which was then bought by T-Mobile). We were 5G home internet customers with T-Mobile. (That service is pretty poor, but was the best available at the time.) The door-to-door fiber salesman said that, as existing home internet customers, fiber would be $65/month minus the $5 autopay discount; wrong, that's only for cell-service customers, our service is $80/month minus $5 autopay discount. He said that since the discount didn't go through beforehand, he'd have to fix it afterwards; wrong, he didn't (and probably can't). We agreed that we were upgrading from "home internet" (the 5G device) to fiber; wrong, he added the fiber as an additional line without cancelling the 5G. He said we could keep and use the 5G device; wrong, we have to return it.First bill was $197.33 rather than the quoted $60 ($50 for 5G, $80 for fiber, $77.33 for pro-rated first month of fiber, -$10 for autopays). T-Mobile customer service says they're cancelling the 5G and will refund based on the fiber installation date, but I'll still have to pay $75/month instead of $60 for the fiber.Whatever the salesman says, get it in writing - every discount, every price.

• Review fromAna G

  Date: 08/22/2025

  1 star
  I just got a new phone with the insurance and it didn't last more than a month. The screen went completely dark and now I am being asked to pay $100! AGAIN! or Upgrade to a new phone? I asked to receive the same one but I would need to wait until SEPTEMBER!!!! I am so disappointed. No onw has helped me or met me half way, it is not my fault the phone came damaged!!!

• Review fromChristopher W

  Date: 08/20/2025

  1 star
  ******** offered a second line satellite trial, free for 3 months, then if you keep it, 10 dollars a month. After the 1st month and a half, it was switched to a regular line. 1 week after the switch was made, I contacted customer service and told them that I didn't want a regular line since my free trial wasn't up. I was told everything was going to be canceled and that I would not be billed for the account. A month later I received a bill. I called back to customer service asking why. They told me I had used their service and had to pay for what I used. I explained about the switch and the promise not to be billed, to which they replied that there was nothing they could do. Not acceptable to be charged for 1 week of service an entire months bill on a line that was supposed to be free for 3 months.

• Review fromMegan L

  Date: 08/17/2025

  1 star
  They overcharged me $58 a month for 4 months. They kept telling me they'd fix it and the following month would come and it wouldn't be fixed and I'd still be overcharged. I called and they told me they'd give me a free month of service and refund my last payment and promised the following month would be the correct amount. When I got my refund however it was only $58. I called back and they refused to help me any further and said that's all they would do. I got a transfer pin and am going back to T-Mobile. BOOST STILL OWES ME NEARLY 200 BUCKS! DO NOT USE THEM. THEY STEAL!

• Review fromJeffrey M

  Date: 08/15/2025

  1 star
  Tried to pay my girlfriends phone bill not knowing she already switched over to ****** Fi. T-Mobile still took my money and except3d a phone number that didn't even belong to them,it belongs to ****** FI.I called them told them what happened,they refuse to give me back my money.WILL NEVER DO BUSINESS WITH T-MOBILE EVER AGAIN

• Review fromJeff M

  Date: 08/06/2025

  1 star
  If I could rate this business zero or less, I would. ***** is THE worst company I have ever seen for the dozen or so mobile companies that I have tried. They are the only company that I have seen that is dishonest enough to make it seem like when you are buying a 1 month phone card, that will be sufficient for a month of service. This is NOT the case. They will force you to add an additional fee of $3 to get started. While the amount is small, the trick is, they can bill your CC, bank, ******, etc automatically from there on. Should you have an account issue like I had (my phone never activated, my account never setup and support running me in circles pretending to help). Boost "required" my Social Security number (something that was never given setting up the account) in order to "verify" my account. I offered to give my name, CC number, email, etc (All of which was used to setup the account). They refused. Multiple blocks later on my CC I had to finally close that CC and get a new one in order to stop the auto billing of a service I never had. Registering a complain here I ended up being contacted by a ***** manager who said the auto billing was turned off for that account. Later emails they stated they need to verify the last 4 of that CC to make sure that I wasn't still going to be billed. They can't seem to keep their story straight. Go with Mint, ATT, just about ANYONE than Boost.

• Review fromFrederick C

  Date: 08/04/2025

  1 star
  Do not sign up for internet they ugh you get a $300 rebate they stall and it's coming next month and next month

• Review fromEveanne N

  Date: 08/01/2025

  1 star
  If I could give zero stars I would. I was with Sprint for 17 years and they lost my business due to poor customer service. They over charged me for services I didnt know I had. When I went to change plans to ATT they did everything they could to make it difficult. They are still charging me even though I dont have a plan with them. They wont correct it by phone and I am having to waste more of my time and money by going in to the store. I will never go back. 17 years.

• Review fromAmanda V

  Date: 07/31/2025

  1 star
  Both the website and the agents that take calls promise a free phone when you apply. This is a flat out lie! I apply, was approved, and given the option to bring my own for free or buy a phone for a minimum fee of $25. For those who do not have an income and need a phone, you are or of luck. Enjoy being lied to.