Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint PCS Center

  1585 Niagara Falls Blvd Buffalo, NY 14201

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  Sprint Now Part of T-Mobile

  4390 Clyde Park Ave SW Wyoming, MI 49509-4057

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  Sprint Now Part of T-Mobile

  1660 S Congress Ave STE 1 Boynton Beach, FL 33426-6585

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  Sprint Now Part of T-Mobile

  1668 W Hillsboro Blvd Deerfield Beach, FL 33442-1657

Review Details

• Review fromMary L

  Date: 11/06/2025

  T-Mobile is the WORST. After 15 years with them, I cancelled my service in July. This is the 3rd month in a row that they have billed me. Last month they threatened to send the prior month's bill to collections (even though I no longer had service from them). They made me drive to this store to resolve the bills for the prior two months. I spoke to the representative in this store and they connected me to T-Mobile's accounting person who confirmed my account was closed and I owed no money and credited my ovepayment. Now they billed me AGAIN for $21.50 (saying it was past-due) and the only way I can get them to remove this charge is if I go into this store AGAIN and have them put me on the phone with T-Mobile Accounting AGAIN to cancel the account AGAIN that I haven't had for months. WORST customer service I've ever experienced.

• Review fromChristopher K

  Date: 10/27/2025

  I was lied to by one of the representative over the phone about a promotion where I would get three FREE iPhone 15's if I made the switch over to T-Mobile and when I went to the store to port my number over the representative looked at me funny and told me that no such promotion exists. He informed me that the only "free" phone that I would be getting is either a flip phone or a much older smart phone. There is no consistency amongst staff and nobody knows about any promotions. Plus when I tried to call and cancel my services, I was hung up on several times before finally reaching my resolution after being on hold with several different supervisors and being hung up 4 different times.I would rather be without a cell phone than ever do business with T-Mobile ever again.

• Review fromHolly H

  Date: 10/21/2025

  Absolutely terrible customer service. 10/10 go to any other prepaid service and you will have better cell service and better customer service. Had to go into a store to purchase a phone, cant order online without a working phone. Had to over pay for a phone I could have purchased online cheaper, they added phone protection and charged me. Will not refund 3 months worth to a 10 year customer. Go any where else

• Review fromEber C

  Date: 10/17/2025

  I'm having a terrible experience with T-Mobile in ****************. I ported four lines from another company and exchanged some cell phones. They gave me a price, and then we closed the deal. However, the price was completely different from what was stated. I've been back three times to resolve the issue, waited over three hours, and nothing was resolved. They lie and say it's resolved, and when my bill arrives, it's still the same, with a completely different price. I'm back here again, waiting over two hours, and nothing has been resolved. Everything that was negotiated is wrong. I'm talking to a manager who doesn't resolve anything. I feel like the employee, ****, only wanted to take commissions, and now I'm being forced to quote an amount that is unfair. Don't do business with this employee. This company is terrible. I left A&T two months ago and I already regret it. It's been two months of problems without solutions, not to mention the time I've spent here every time I come. I honestly don't know what to do anymore. It's a lying company that doesn't deliver on its promises. disrespect towards the consumer.

• Review fromPhilip P

  Date: 10/11/2025

  This is one of the worst companies i ***** ever *** business with. I requested that me service be terminated and a refund of the $50 monthly fee be returned to my bank account, I have received no response even though I requested this nearly 3 weeks ago. There wifi service is terrible and is not worth the money you pay for it.

• Review fromHolly B

  Date: 10/08/2025

  The person that signed my elderly parents up promised that ******** would pay off their phone with ***** I helped them submit everything that was requested and T-Mobile never paid the phone off or sent anything to my parents. When we called them they always told us an agent would call them back and we never heard a word from them. They ignored my parents and never got back with them. They are scammers and they take advantage of elderly people. I highly suggest going with a different phone provider.

• Review fromCameron M

  Date: 10/07/2025

  My service was originally with Q-Link Wireless later transferred to Assurance Wireless. I DID NOT receive a device from them; I used a phone I purchased. Now that I am no longer a customer ********************** is refusing to unlock my phone from their carrier. Stating I need to wait 365 days from date of application. After several attempts to get my property unlocked they have refused to do so. This is contrary to the ***'s "Cell Phone Unlocking" rule, which states that carriers must unlock eligible phones upon request and respond to unlocking request. I request Assurance Wireless immediately unlock my device.

• Review fromGreg S

  Date: 09/16/2025

  Fraudulent business practices pathetic customer service consistent lies and misleading ads

• Review fromDairis R

  Date: 09/01/2025

  I being paying over ***** Plus late fee just for 3 lines and 24 For one Iphone and Apple Watch and ******* for family my sons are over 20

• Review fromMark J

  Date: 08/28/2025

  Most atrocious wireless service. ************* agents lie to customers about their ability to resolve issues. Zero stars not an option