Reviews

This profile includes reviews for Sprint Now Part of T-Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprint Now Part of T-Mobile has 3409 locations, listed below.

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  Sprint Now Part of T-Mobile

  12920 SE 38th St Bellevue, WA 98006-1350

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  Sprint Now Part of T-Mobile

  6391 Sprint Parkway Overland Park, KS 66251

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  Sprint Now Part of T-Mobile

  2506 Crossing Cir Ste C Traverse City, MI 49684-7955

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  Sprint Now Part of T-Mobile

  510 S Clinton St Grand Ledge, MI 48837-2296

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  Sprint Now Part of T-Mobile

  1886 14th Ave Vero Beach, FL 32960-0620

Review Details

• Review fromPhilip P

  Date: 10/11/2025

  1 star
  This is one of the worst companies i ***** ever *** business with. I requested that me service be terminated and a refund of the $50 monthly fee be returned to my bank account, I have received no response even though I requested this nearly 3 weeks ago. There wifi service is terrible and is not worth the money you pay for it.

• Review fromHolly B

  Date: 10/08/2025

  1 star
  The person that signed my elderly parents up promised that ******** would pay off their phone with ***** I helped them submit everything that was requested and T-Mobile never paid the phone off or sent anything to my parents. When we called them they always told us an agent would call them back and we never heard a word from them. They ignored my parents and never got back with them. They are scammers and they take advantage of elderly people. I highly suggest going with a different phone provider.

• Review fromCameron M

  Date: 10/07/2025

  1 star
  My service was originally with Q-Link Wireless later transferred to Assurance Wireless. I DID NOT receive a device from them; I used a phone I purchased. Now that I am no longer a customer ********************** is refusing to unlock my phone from their carrier. Stating I need to wait 365 days from date of application. After several attempts to get my property unlocked they have refused to do so. This is contrary to the ***'s "Cell Phone Unlocking" rule, which states that carriers must unlock eligible phones upon request and respond to unlocking request. I request Assurance Wireless immediately unlock my device.

• Review fromGreg S

  Date: 09/16/2025

  1 star
  Fraudulent business practices pathetic customer service consistent lies and misleading ads

• Review fromDairis R

  Date: 09/01/2025

  1 star
  I being paying over ***** Plus late fee just for 3 lines and 24 For one Iphone and Apple Watch and ******* for family my sons are over 20

• Review fromMark J

  Date: 08/28/2025

  1 star
  Most atrocious wireless service. ************* agents lie to customers about their ability to resolve issues. Zero stars not an option

• Review fromAndy H

  Date: 08/27/2025

  2 stars
  Fiber salesman repeatedly lied.Our neighborhood was recently set up with fiber (Lumos, which was then bought by T-Mobile). We were 5G home internet customers with T-Mobile. (That service is pretty poor, but was the best available at the time.) The door-to-door fiber salesman said that, as existing home internet customers, fiber would be $65/month minus the $5 autopay discount; wrong, that's only for cell-service customers, our service is $80/month minus $5 autopay discount. He said that since the discount didn't go through beforehand, he'd have to fix it afterwards; wrong, he didn't (and probably can't). We agreed that we were upgrading from "home internet" (the 5G device) to fiber; wrong, he added the fiber as an additional line without cancelling the 5G. He said we could keep and use the 5G device; wrong, we have to return it.First bill was $197.33 rather than the quoted $60 ($50 for 5G, $80 for fiber, $77.33 for pro-rated first month of fiber, -$10 for autopays). T-Mobile customer service says they're cancelling the 5G and will refund based on the fiber installation date, but I'll still have to pay $75/month instead of $60 for the fiber.Whatever the salesman says, get it in writing - every discount, every price.

• Review fromAna G

  Date: 08/22/2025

  1 star
  I just got a new phone with the insurance and it didn't last more than a month. The screen went completely dark and now I am being asked to pay $100! AGAIN! or Upgrade to a new phone? I asked to receive the same one but I would need to wait until SEPTEMBER!!!! I am so disappointed. No onw has helped me or met me half way, it is not my fault the phone came damaged!!!

• Review fromChristopher W

  Date: 08/20/2025

  1 star
  ******** offered a second line satellite trial, free for 3 months, then if you keep it, 10 dollars a month. After the 1st month and a half, it was switched to a regular line. 1 week after the switch was made, I contacted customer service and told them that I didn't want a regular line since my free trial wasn't up. I was told everything was going to be canceled and that I would not be billed for the account. A month later I received a bill. I called back to customer service asking why. They told me I had used their service and had to pay for what I used. I explained about the switch and the promise not to be billed, to which they replied that there was nothing they could do. Not acceptable to be charged for 1 week of service an entire months bill on a line that was supposed to be free for 3 months.

• Review fromMegan L

  Date: 08/17/2025

  1 star
  They overcharged me $58 a month for 4 months. They kept telling me they'd fix it and the following month would come and it wouldn't be fixed and I'd still be overcharged. I called and they told me they'd give me a free month of service and refund my last payment and promised the following month would be the correct amount. When I got my refund however it was only $58. I called back and they refused to help me any further and said that's all they would do. I got a transfer pin and am going back to T-Mobile. BOOST STILL OWES ME NEARLY 200 BUCKS! DO NOT USE THEM. THEY STEAL!