Business ProfileforSprint Now Part of T-Mobile

From 10/1/2023 through October 6, 2023, it took several days to cancel my phone services. I have been with another provider September 2, 2023 and cancelled my ******** account in October, 2023 at the beginning of the month. For a couple of days, I got the run around with ******** Customer Care Representatives. No one knew anything. I was, transferred to different departments. I finally deactivated my account I believe, 10/4/2023. I stayed on hold for 3 hours because Ineeded authorization from ******** to keep my same cell phone number. Tmobile had to provide the authorization for the new provider.The same day, ******** wanted me to pay the $64.95. I refused to pay because I transferred services with another provider. The customer care representative tried to force me to stay with ********, by not wanting to provide the pin number. .On October 12, 2023, ******** emailed a survey for me to complete regarding my experiences with the company. ******** acknowledges in the survey that I deactivated my account . See enclosed.******** continues to harass with letters, and phone calls. October 16, 2023 I received a letter my previous account has been referred to a collection agency. The agency is called ****************************************., located at ***************************************************************************************. Today 10/30/2023, I spoke with an *********** representative, regarding the bill. They could not assist me without a PIN number. AllianceOne recommended that I go to a ******** store to get the situation resolved. Today, 10/30/2023, II contacted a ******** store in **********, **** at ************ today at 10:00 spoke with a representative. The representative referred me back to ******** customer. I spoke a with ******** representative in customer on 10/29/23 that couldn't assist me because, I didn't have a pin. I don't have a contract with ********. I was with Sprint. ******** took over Sprint. My PIN number was for **********************.