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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the date of January 9th 2025, I placed on order through Ankers (Eufy) live stream on Tik Tok. (Order Number: 576847735521841197)On January 13th 2025, I received a notification that the order had shipped and was provided with a *** tracking number (1ZB8C1050306655864)On January 14th, the tracking information updated to show that the package was not was not given to *** and that the order would be delayed. I contacted Anker (Eufy) on January 17th to get on update on the status of my order. With follow up conversations on January 20th, 22nd, 23rd, 24th, 26th and 28th. At this point I have requested a refund, with answer back.

    • Initial Complaint

      Date:01/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      And they're a bunch of dates for transactions I've been going back and forth to this company for almost 5 months trying to get into fulfilling order that they did not fulfill in the first place I sent numerous emails with disregarded I'm trying to get them to replace a faulty keypad with some other devices and they sent the wrong stuff I tried to get them to send the right stuff they told me I had to send their stuff back and upon my car so did all that and they sent the stuff that they were supposed to send in the first place and left a keypad out now I can't get the keypad so any of the stuff that they sent is not working properly because they didn't fulfill their orders and I can't get any cooperation from their customer service manager I'll try it over and over a period of 5 months I have their products over two properties I'm paying monthly fees and I'm not getting services I can't use any of the systems because of a standalone keypad that should have been sent with the first order I've been trying for months and months to try to get a solution resolved with no avail my emails and my please for a completed order like should have been done in the first place they are leaving properties unsecured people unsecured and I'm paying monthly fees for services like I said that I'm not even getting and they're still debiting my account every month for using their cloud storage that I can't even use because their devices won't work because still left with a uncomplete order. What I finally got some response and some help to get them to send the right equipment they sent it to the wrong place and it was the wrong equipment so I was disregarded for another 2 months while I waited for my original equipment to get here this is very unprofessional and I feel now that it's a personal vendetta or something against me with the way that I am being talked to in the emails I have read on their website where they're having multiple problems with the same thing in the same problems

    • Initial Complaint

      Date:01/25/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 eufy cameras and a homebase. I returned them and was supposed to be refunded my money. They told me they sent it back to my bank card that was inactive and I have a new card and number but they are telling me I need to check with my bank because they refunded it to my old bank card which was inactive. That's impossible but they tried to email me proof that they returned the money but my bank did not find a transaction. I've been waiting for months please help

    • Initial Complaint

      Date:01/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against AnkerDirect for failing to resolve my missing package and refund issue after multiple attempts to resolve it. Despite being promised a refund several times since my initial report on December 24, 2024, I have not received any funds or notification of processing. Communication has been ongoing for 3-4 weeks, with no resolution. On January 13, 2025, I was told the issue was still being worked on; previous responses mention errors, disputes with my bank, and further investigations. I am demanding immediate resolution and will contact my bank to reopen the dispute if this is not resolved by January 17, 2025. This ongoing delay is unacceptable, and I expect prompt action.

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have the Eufy RoboVac LR30 L35 LR20 Hybrid+ Robot Vacuum Cleaners vacuum. It caught on fire via the battery during use. ****** suggested I contact eufy to get a replacement item or refund. Eufy would not replace the item or provide a refund. The company also requested I recreate the incident to provide pictures. As this is equipment is a fire hazard and my report should be taken seriously.

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Eufy robovac purchased in May 2023 for about $400 completely died about 2 months ago. I called their help number and was told they would not fix or replace it.

    • Initial Complaint

      Date:01/02/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed the order with Anker thru ****** Next, on midnight 12/15/2024. Then I found that I would like to cancel the order in about couple of hours. I sent them the cancellation Mon, Dec 16, 2024, 10:17AM. They delayed over 24hours, about Tue, Dec 17, 2024, 11:13PM they told me they can't cancelled it because it already shipped. They said I can refuse the delivery however, the delivery was made without noticing me. Then they are forcing me to accept it by saying that I would have to pay for the return shipping fee. So they try to delay the reply and force me to accept the product otherwise I have to pay the return shipping fee

    • Initial Complaint

      Date:12/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased eufys Security Indoor Cam E220, Camera. Their website says very clearly that this is a wireless camera. It is not.

    • Initial Complaint

      Date:12/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a projector from ****** (by Anker) on 10/29/24. After receiving the order I realized the system wasn't powering, so I emailed and started the return process. I was provided with a pre-paid label to use and ship the unit back. I took the same exact box and removed the old label on it and attached the new one, and sent the unit back. I received a drop-off receipt with the tracking. After the delivery was completed, I didn't hear back for a while, and after 2 weeks since delivery they contacted me saying they haven't received my package. I gave them the tracking number that was used for my return package, and also provided the drop-off receipt. At this point it's already been like 3+ weeks since the tracking says "delivered". Then I get an email reply saying that they confirmed with their warehouse that they never received my package. Okay, then it's most likely misdelivered or lost. They tell me they will reach out to the shipping carrier to start an investigation, and made me wait more. Finally, I get contacted back saying that they never got it, and I need to contact the shipping carrier. At this point I was outrageous - how is it my responsibility to resolve this, and what was that wait for then? I complained about this, then got an apology email that had a list of information being requested, such as order number, tracking number, drop off proof, etc. Keep in mind, these information were already provided to them long ago, in the same email thread. Then I get asked to fill out the info, print it, and sign it with ink, then scan & send to them, which would make the document legally binding. I asked on clarity to as why this is needed and how it will help my case... like I don't know what this is for. They refuse to answer my question and kept on pushing that I need to sign. I don't feel comfortable signing a document that seems to be legally binding, and that I have no clue about, or how it can be used against me if I'm not careful.

    • Initial Complaint

      Date:12/20/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Obtained new 2 eufy S40 security camera's. Downloaded the eufy security app. when the app has me point the camera at my i phone which has there qr code showing on my phone, the camera will not reconize the qr code. Tried several times. The camera is charged, the lens is clean, my phone is clean, i hold the phone 8 inches away as they suggest and the camera does not read the qr code on my phone. My wifi company says it it should work with this 2.4G wireless camera. I have talked to eufy representative several times, They sent me another camera and it does the same thing. Now eufy wants my to use another devise like a tablet. I do not have a tablet! My i phone is an SE which is about 4 months old. I had a technician from Best Buy here and he says he suspects something is wrong with there camera's. I would like for Eufy to send me a product that works, like a different updated version. The camera's I have were purchased at the *** and they told me the refund time has expired. I feel I have been had by a company (EUFY) that sells a product the does not work or only works with specified equiptment. It is supposed to work with my wifi and Iphone and does not!!!

      Customer Answer

      Date: 01/07/2025

      You may drop my complaint as i now have the cameras working. thanks

    Anker Innovations is NOT a BBB Accredited Business.

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