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Business Profile

Electronics and Technology

Anker Innovations

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 194 total complaints in the last 3 years.
    • 103 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this item May 11th 2023 on ****** for $189.99. Order number 111-3717708-4009869. Part of the product broke out of nowhere without any damage done to the vacuum. The company refused to send a replacement for this defective item. I dont need the whole vacuum replaced, just the defective part which costs $23.99 on their website.

    • Initial Complaint

      Date:03/15/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered four items from ************************ on 3/11/2025. I received a package from *** on 3/13/2025, but I received three items. One item was missing. I emailed Eufy support team on 3/14/2025 with the delivery confirmation email showing that the package included three items. The support team emailed me twice saying that they need a proof(picture) of shipping label and original package. I do not have the shipping label or original package. Even though I submitted the evidence showing that the package did not include one missing item, they did not respond yet.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We just bought 3 eufy security camera's installed them haven't even owned them for not even two months eufy did a stupid update for their phone app and it has not only screwed up our camera's but many others as well. There is severe lagg time when recieving notifications and numerous times we don't even recieve any notifications the app also loads so slow which deams it useless when trying to use the two way audio by the time the app loads the person your wanting to talk to is gone. Motion detection no longer works like it use to i have contacted eufy tech support via email and did all the troubleshooting to no evail i am not pulling these camera's back down and taking them back to the store they need to fix their app like many others have told them.

    • Initial Complaint

      Date:03/10/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10:45 AM I bought two units order Order #R010301782613S I only received one unit. Already paid for both. I need another unit even a different model please that is in stock. Im getting the run around and no vac / mop ************ is my cell ****** **** ************************************************************* ****************** or ********************

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Eufy Omni X10 robotic vacuum/mop through ****** on 2/22/2025. The device worked properly for approximately one week. It suddenly stopped functioning. It would move an inch or two at a time and not perform any of the functions it had previously performed. I reset the device and nothing changed. I submitted a warranty claim to Eufy to ask for an exchange. Since submitting the request, Eufy has continued to ask for me to make videos of what it is doing and to turn on the OPTIONAL data-sharing feature so their engineers can see the diagnostics. I do not share data with anyone out of privacy concerns. I am not the tech department and only want an exchange for the expensive product that I purchase. **************** says that they will give me a return label once I've done what they've asked. I would rather buy a different manufacturer's product than to spend the time to do their work for them. I am a busy business owner and do not have time to stand around making videos. This product was supposed to make things easier for me, but it has only made it WORSE.

    • Initial Complaint

      Date:02/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I live in an apartment complex that is surrounded by multiple other apartment buildings owned by the same people [***********]. I shipped to my apartment (as shown in the order shipping info) number, which is 3136. There is proof on the tiktok shipping and order page that I inputted the complete and correct address. However, when delivering my order, the carrier who is ******, had 3 failed attempts. I checked the tracking and it said incomplete address.. After these attempts, the carrier just ended up delivering it... I contacted Anker what was the issue, and they eventually showed me the address that they inputted for shipping. They ended up forgetting my apartment number, as shown in the screenshot they provided me through the Tiktok shop chat. So, I have no idea where the carrier couldve even left my order. If it was delivered to the correct apartment number, it wouldve been left in my mailbox.... However, since they forgot the apartment number, now I have no clue where the package is since I live near a few thousand people. The package couldve quite literally been delivered to anyone. So I disputed this with them and tiktok support themselves. They only refunded me for one of the items, and not both, which does not make sense at all, as they shipped them both together... Tiktok was unwilling to help, and so was Anker (the seller). Tiktok said it was marked as delivered so they couldnt help me, as if they ignored the fact that I told them that Anker shipped to the wrong address. Anker says that I should ask my neighbors, however it's irrational and impossible because I don't even really have neighbors. i live in a building with thousands of people, and closely surrounded by other buildings with thousands of people, so it's not "clear" on who I should "ask." So now I don't know what to do.... I've been contacting them multiple times already. Once again, there's proof of the address I input into the order, as well as what they shipped to.

    • Initial Complaint

      Date:02/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01Aug2024, I bought a $639 eufy x10 vacuum/mop robot for my home. Several months ago, it would have occasional errors that caused it to fault and not complete a job. I would adjust the brush or the mop (depending on the error) and it would resume. It gets lost and cannot find its base, despite being with 10 feet of the base. I assumed these were innocuous problems as it resumed post adjustment. Last week and this week, it has been having repeated errors and is unusable. It will not operate. Eufy has told me that the machine needs to be replaced, but because the machine is older than 90 days, they will not replace it. They offered an undisclosed discount on a small selection of models that do not compare to the one I purchased as an alternative (discount info provided after I was to select the model).

    • Initial Complaint

      Date:02/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 11/21/2024 05:38:01 PM Amount Paid is a total of $918.07 I am appalled by their deceitful 30 day money back guarantee The nature of the dispute is a Deceptive Business Practice!They have tried in no way to resolve it with any common sense.They offer a 30 day money back guarantee but if you use a gift card AND another payment method upon return, they will ONLY give you a gift card unless you return the more then that gift card.I paid $650 in Gift cards and $268.07 on my credit card. I returned $300 after dealing with the VERY poor customer service only to find that their INTERNAL policy is to refund gift cards first up to the mount of gift card and only then will they give you money back on your card.This is not stated anywhere on their site and only their poor customer service tells me after its done.

    • Initial Complaint

      Date:02/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes this all started of September 2024 my husband and I purchased a large security system with numerous devices from department stores and an online service retailer we set up the system accordingly come the next month in October we started experiencing numerous problems with the keypad and two of the cameras we tried for a solid month to get a response with no luck we finally got attention to our emails they proceeded to send a month's worth of troubleshooting tactics which didn't work we then had to make numerous warranty claims plus they had numerous information and shipping attempts wrong they sent refurbished devices that weren't even the right type we had to send those back upon Our expense they failed to send the correct devices on the second time on the third time we finally got the right device sent but they failed to send a keypad that is compatible with the new home base s380 that they sent I then had to make another claim and my husband had to also which took another month which led into December on the 26th we made another claim for the keypad and two cameras that were malfunctioning steel which we are still in the process of trying to finish and resolve this matter with this keypad we went ahead and just forgot about the two cameras because to know luck the first time they sent two of the wrong types so we just left well enough alone in we are still trying to get a keypad they have contradicted their self in numerous different emails with numerous different people they have been dismissive to my husband and I we now have new Miss reports where they have done their other customers this way something has to be done we hope that you can have better luck than we've had thank you

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an E30 4k Indoor Security camera January 8th and was charged the same day. Shipping was 3-5 business days. Today is January 29th and I still have not received my product. I have called and emailed the company and have gotten no where. I have been continually told to wait. The shipper that they used appears to have delivered my product to the wrong address. I've been told it's now my responsibility to resolve the issue with the shipper. I just want a refund at this point.

      Customer Answer

      Date: 02/09/2025

      The company finally resolved my issue 

    Anker Innovations is NOT a BBB Accredited Business.

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