Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anker Innovations

  10800 NE 8th St Ste 900 Bellevue, WA 98004

• 

  Anker Innovations

  999 3rd Ave Ste 700 Seattle, WA 98104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the MACH V1 Ultra vacuum cleaner from Eufy in late 2022, and it came with a 2-year manufacturer warranty. After only 19 months of normal home use, the vacuum stopped functioning entirely it will no longer charge or turn on properly.When I reached out to Eufy customer support, I was surprised to learn they would not repair or replace the product as per the warranty, but instead offered only a 30% refund, citing depreciation. After further escalation, they increased it to 50%, but this is still unacceptable and contrary to standard U.S. warranty practices.A manufacturers warranty is supposed to guarantee either a repair or a replacement within the covered period. Depreciation is not a valid reason to deny full warranty coverage, especially when the product failed due to a technical defect. At no point during the sale or in the product documentation was this refund-only depreciation policy disclosed.I have documented the issue, attempted to resolve it multiple times, and clearly explained that I would accept either a full replacement unit or store credit equal to the original price. I am now requesting assistance from BBB to ensure fair treatment.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a robot vacuum in fall of 2024. In January the laser guidance quit working and I was told to restart the device and that did not immediately work. In March the problem started occurring again, then the vacuum would not turn on. I made contact with the warranty department on March 21 and they said it was only the battery and they sent a replacement promising that both problems would be fixed. The vacuum turned on, but quit with the laser error. I then made contact with support again, and they said they would send me a replacement when they received my broken vacuum. They never sent any communication that they received the vacuum, but did send a replacement that I only found out about because of **** The vacuum then was lost by *** and I made contact on April 2 with the warranty team and was told they would ship ANOTHER vacuum. I had not received any shipping info by April 7, so I sent another email and was sent the old LOST VACUUM tracking information. Then they said no the vacuum was not lost and would arrive in the next day or two. *** said no such thing, so I called back. They refused talking to the supervisor level, even though that level was the one who said the vacuum was not lost. They also said that corporate with no explanation or contact canceled the 2nd replacement vacuum.

• Initial Complaint

  Date:04/10/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 10, 2025, I placed an order through ************************ for the Eufy Robot Lawn Mower E15. My order confirmation clearly shows the transaction time as 11:21:12 AM and the total amount of $1,483.99, which was charged to my gift ******** is now over a month later, and I have yet to receive the product. I have contacted Eufy multiple times via email, live chat, and phone, requesting an update or to cancel the order altogether since the product is now being sold at a better discount. Shockingly, every time I contact them, I am told they cannot find my order.I have provided substantial proof of my purchase, including screenshots of my confirmation email, the order showing in my account order list, and even directed them to their own website's order track featurewhere entering my order number and email address clearly pulls up the order. Despite this, Eufy continues to deny the existence of the order and refuses to take responsibility or issue a refund.They repeatedly say the case is being escalated, yet no action has been taken and I receive no follow-up. For a nearly $1,500 purchase, this lack of accountability and customer service is unacceptable and deeply concerning.Resolution Sought:I am requesting a full refund of $1,483.99 for the undelivered product. I want the transaction canceled and my money returned immediately.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Anker 737 Power Bank in 2024 at Best Buy. Paid in cash, lost the receipt. The device is in near-mint condition and lightly used, but the power button failed completelymaking it unusable.I reached out to Anker support and provided all details (Ticket #TNW385434733). They refused any warranty service simply because I dont have a receipt, even though the product is clearly under a year old.This is unacceptable for a $150+ premium product. I expect Anker to honor the warranty and provide a replacement, repair, or refund.Thank you for your help!

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anker is sending a replacement power bank, for one which was under warranty coverage.The address used corresponds to the *********** branch, where I have a PO Box. They allow for private companies, like ******, to make these deliveries via a service called Street Addressing.The issue is not the willingness of the *********** to receive it. Rather, the delivery must be made during normal business hours. ****** previously would do so, but alter this changed. The deliveries were repeatedly made after hours leaving me to scramble, as there are only a limited number of attempts made, before the item is returned. Efforts were made, to plead with the driver to resolve this issue, via escalated calls to customer service. The driver advised that he would talk to the dispatcher. This fell on deaf ears and I resolved to avoid using Amazon for deliveries.Still another matter occurred, where a dispatcher called, and I provided a physical address where I would be. The man asked for details and promised that the delivery would be made. When I asked for a number to reach him, he couldnt provide one, in the event of a problem. He advised that he could not provide one. It sends a message of safeAnswers, where no commitment is made so that the customer cannot get upset that someone told them something. At the same time, it entirely removes any sort of residual form of resolution by not having a contact number. On that occasion, I canceled the order.With regard to the tracking number, listed on the Subject line, this needs to be intercepted and delivered to a nearby parcel locker.When the item is attempted for delivery, and it cant be done, the driver will repeat the process day after day as though rue cant overcome the obstacle the they have seen the hours posted at the Branch and repeat the process until it is returned. *They do not care* - they are there to do a job and *not* care about it.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them regarding a few devices I lost in the LA fires. I told them that an agent of theirs told me that they would be able to replace them but now they aren't this is unacceptable!

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would not know where to begin. This company has more complaints online than I can count. They are charlatans and are taking serious advantage of customers in the **, but also across the world. I am begging you to help all of us. We dont know where to turn at this point. A class action lawsuit is being floated by many but we decided to start here. Im going to include links to the many complaints. If you need detailed further info from me about my experience, I have endless emails that I can provide of them not honoring warranties, awful rude customer service, faulty devices, breach of contracts, deceptive and, what I believe in my opinion, are purposeful manipulation of old products in order to deceptively force the purchase of new products after the warranties are void. Ill attach links to the various complaints of others. PLEASE HELP US STOP THIS COMPANY!! ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ************************************************************* ****************************** ********************************

• Initial Complaint

  Date:03/29/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some chargers before I moved out to assist me while I live in the camper and work on my house. Well once I notice it was delivered but I didnt get anything so I first reached out to the carrier who told me only Anker could assist me with this. Afterwhich I reached out but never got a reply. I did so 3-4 more times and never gotten anything. I was busy with my move and didnt again remember until I was doing my taxes so when I noticed I reached back out to them. They kept asking if I received anything and then requested footage of my cameras which was too large to send. They requested me upload it but it was not allowing me to and a few places was questionable such as WeTransfer which is known to give data to the ******************* I dont know what can be done but I just want what Ive paid for.

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is no live representative for customer services or support as required by federal law

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified that a product, that I purchased through ****** from Anker, was being recalled for potential fires/overheating. I contacted the company on 2/11/25 and was advised that I would receive a refund and to safely discard the product. I have been waiting for the refund/gift card since and have contacted them multiple times including clicking on the link in the emails to escalate the problem. Recently, they have asked for a ****** account of myself or family/friends and as of this morning, they asked for my banking information!!! Please help! I've done all that I have been asked and have tried to be patient, but this is becoming ridiculous and seems to be starting to be a scam to get my banking information. Now, I am without the product AND the money due to this recall. The amount being disputed is the $69.99 cost of the item with the 7% sales tax where I live that was collected. I am attaching multiple Word Documents from the email chains. I was not able to print them to PDF as a conversation. I highlighted the dates and times of responses and had to add a few that didn't get copied over.