Complaints

This profile includes complaints for Anker Innovations's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Anker Innovations

  10800 NE 8th St Ste 900 Bellevue, WA 98004

• 

  Anker Innovations

  999 3rd Ave Ste 700 Seattle, WA 98104

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own an Anker Bolder flashlight that has a rechargeable Lithium ion battery. The battery wont charge, so I need a replacement. I have tried to buy it, but none of the batteries fit. April 9: I emailed Anker asking them to tell me how to order a replacement. The reply was, Unfortunately, the battery is not listed in the available product details I have access to. They should be able to guide you on how to order a replacement and provide any additional assistance you may needTicket#TNA815466173. I replied, Arent you Anker support? (Their email address is *********************************** Who are they who are going to guide me on how to order a replacement?April 10: Aly replied: Ive forwarded your case to our dedicated team.April 11: ***** wrote, Our flashlight has a built-in battery. I replied, The battery is not built in.April 14: The flashlights battery cannot be replaced.We have escalated this to our technical team for further clarification. ***** April 15. ***** emailed to ask for the model of my flashlight and photos of the flashlight and its battery. I repeated from previous emails that it is the Bolder model, gave its serial number, and attached several photos of the battery and flashlight. I wrote, The battery has two flat ends and is approximately 70 mm long x 20 mm wide. It is a rechargeable lithium-ion battery *****, 3350 mAh 3.6V. I asked From where are you procuring the batteries for the Anker Bolder flashlights that are currently for sale? If you cannot provide replacement batteries, Anker must discontinue this flashlight or disclose that it is a disposable flashlight!April 16: ***** wrote, The battery is a *****. Since this battery is available on the market, we do not sell it separately.April 21: I replied, None of the *****s I have purchased fit.April 22: ***** wrote, Try a universally compatible ***** battery. On ****** this was bold and highlighted: Frequently returned item. The product dimensions are not close to mine.

  Customer Answer

  Date: 06/02/2025

  This is a follow up to the complaint I filed several days ago, which I am not able to access because the code expired. I received an unacceptable response from a supervisor who asked me for my receipt to see if the flashlight is still under warranty for defects. This was my reply: Hello *******. I do not think this issue fits under your categories of quality or manufacturing-related issues. All I want is to buy a battery that will allow my flashlight to work. Because you are still selling Bolder flashlights, you must have a source of the batteries that fit them. As you have read in my many, many, many emails about this, you must know that after several attempts, I have not been able to find a battery that fits. Please sell me a battery that fits your Bolder flashlight. That is all I wantto buy a battery that fits their expensive Bolder flashlight. The flashlight is fine. My desired resolution is not a category on your list.Replacement is the closest category that fit. What I want is to buy a battery that fits their Bolder flashlight. (Of course, they should also make this battery available to other owners of Bolder flashlights. If they cannot, they need to advertise the flashlight as disposable. Who would want an expensive disposable flashlight with a rechargeable lithium ion battery?) Thank you for your help with this. ***** ******

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refused warranty support for a defective product despite proof of defect and serial number, solely due to lack of receipt from the gift giver. Im requesting a replacement or formal resolution.

• Initial Complaint

  Date:05/05/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for cameras *** signed up for a membership that the company couldn't locate until I requested a refund. But instead of processing the refund, they mailed the cameras.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an Ankermake 3d printer m5 on ****. The condition was refurbished. Upon arrival, the 3-D printer has failed to work and there seems to be some deeper mechanical issue. It was not shipped as advertised, and I am trying to get a new extruder. I would like a 3-D printer and do not want to have to ship this entire thing back. I just want to be able to print things on the printer that I bought as advertised.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased product with promise of ability to return for a refund within 30 days. I have attempted to initiate a return, but the retailer's customer service team has failed to provide a return address. They are intentionally making the process difficult in an apparent attempt to deny my refund request.

  Customer Answer

  Date: 05/06/2025

  Hi ******:

   

  I write to inform you that the business has issued a refund to me, so this has been resolved.

   

  complaint #********

   

  Thank you,

  ***

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Anker had ran a add saying one price and when clicked on the price more than doubled. They way it was they were trying to get people to have charges pushed through on 1 tap pay ability. Advertisment for c1000 over bank for $199 then goes up to $449.thebaddbwasbuobforbanbentirebday. I passed up other deals on other companies power banks to order this once I got home for work. When I emailed them. It was very obvious they were trying to ignore my questions. Even to go as far to just write me an entire page on there warrenty?. I finally demanded that they answer my questions. One of them being if they were gonna honor there add. I have screenshots of the conversation and adds and link it takes me to there website with inflated price. They eventually wrote back that they would not honor there own add and tried to blame me and a 3rd party. There was no 3rd party. There link there add and now. I believe that they should have to honor there add. The people are sick and tired of being baited by big companies like this. They now just invite me so I am now here. Hopefully something can be done to stop this from happening again.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Eufy Regarding Spaceview Baby Monitor Screen Replacement Dear BBB Representative,I am writing to file a complaint against Eufy regarding their Spaceview Baby Monitor (Model T8300-M, Serial Number *****************. I recently experienced an issue with the product and have been unable to resolve it satisfactorily through Eufy's customer support.Details of the Complaint:On April 21, 2025, I contacted Eufy support regarding a cracked screen on my Spaceview Baby Monitor. Despite the monitor being only four months old and purchased new from Eufy's official website, I was informed that screen damage is not covered under their warranty. I provided the order number (R010301721331S) and a picture of the damaged screen as requested.Throughout the conversation, Eufy support repeatedly stated that they could not offer a replacement or repair for the screen, citing their warranty policy. They offered a 10% discount on a new monitor, which I find unacceptable given the circumstances. I was not provided with any alternative solutions, such as purchasing a replacement screen or a paid repair service.Summary of Chat Log:Initial contact and explanation of the issue.Confirmation that the monitor was purchased directly from Eufy.Request for order number and picture of the damaged screen.Eufy's refusal to cover the damage under warranty and offer of a 10% discount on a new ********** request for escalation to improve customer experience.Desired Resolution:I am seeking a fair resolution to this issue, which includes:Replacement of the damaged screen or the entire monitor.Clear information on how to purchase a replacement screen or access paid repair services.Improvement in Eufy's customer service policies to better assist customers with similar issues.I appreciate your assistance in resolving this matter and look forward to your response.Sincerely,

  Customer Answer

  Date: 05/14/2025

  I'm not sure if it was related to the BBB request or not. They didn't say it was, but we were able to get a full replacement for the device eventually. It was a little bit of a workaround process but it happened.. 

   

  The reason why it was a workaround process is because the product was gifted to me at a baby shower gift. So the person who bought the gift had to get involved with the company as well and it took a little bit of work. But eventually all my concerns were resolved. 

   

  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Eufy S380 security device and an S340 security camera and paid a $29.99 annual subscription. I have been unable to complete setup and have not received the support I paid for. I called the Eufy support number *************), followed the correct options, but the automated system informed me that no help was available. I have made multiple attempts to get assistance, but have not been able to reach a live representative or receive direct help setting up my system.I am requesting that Eufy (Anker Innovations) provide direct assistance to complete the setup of my S380 and S340 devices, as included with my paid subscription. If Eufy cannot provide this support, I request a full refund of my $29.99 annual subscription fee.I have reviewed Eufys return and support policies, which state that customer support should be available for setup and troubleshooting, and that refunds are available within ********************************* if support cannot resolve the issue. Despite this, I have not been able to access the support I paid for.I am filing this complaint to request:Immediate, direct support from a qualified Eufy representative to help set up my S380 and S340 system, or A full refund of my $29.99 subscription fee if support cannot be provided.Please note that I have already attempted to resolve this directly with Eufy via their published support number and have not received the necessary assistance.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01.31.25 I bought several cameras for $2,832.57. Upon receiving them I realized they were not going to work for what I needed. On 3/5/25 the representative for Eufy gave me instructions on returning which I did through *** immediately. I spent $90 to ship 27 pounds all in one package. The package was signed for on 3/10/25 by Anker. I was refunded for 1 camera on 3/12/25. Since then I have been attempting to get the reminder of the money refunded. Eufy continues to tell me that they only received one of the small cameras, which was probably 2 pounds. I have provided deliver confirmation, the receipt from ***. I have numerouds emails if you would like those as well. Please help me get a refund.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the MACH V1 Ultra vacuum cleaner from Eufy in late 2022, and it came with a 2-year manufacturer warranty. After only 19 months of normal home use, the vacuum stopped functioning entirely it will no longer charge or turn on properly.When I reached out to Eufy customer support, I was surprised to learn they would not repair or replace the product as per the warranty, but instead offered only a 30% refund, citing depreciation. After further escalation, they increased it to 50%, but this is still unacceptable and contrary to standard U.S. warranty practices.A manufacturers warranty is supposed to guarantee either a repair or a replacement within the covered period. Depreciation is not a valid reason to deny full warranty coverage, especially when the product failed due to a technical defect. At no point during the sale or in the product documentation was this refund-only depreciation policy disclosed.I have documented the issue, attempted to resolve it multiple times, and clearly explained that I would accept either a full replacement unit or store credit equal to the original price. I am now requesting assistance from BBB to ensure fair treatment.