Complaints

This profile includes complaints for Influence Mobile, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Influence Mobile, Inc.

  2018 156th Ave NE Bldg F Ste 100 Bellevue, WA 98007-3825

  
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  Influence Mobile, Inc.

  1916 Pike Pl Ste 12 PMB 1363 Seattle, WA 98101-1056

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app says it will give me points, which are redeemable for gift cards, for completing tasks which reset every day at midnight. On numerous, numerous occasions I have completed tasks and never received the points, or received them in a timely manner to continue my daily streak points. After contacting support, they always give me the same excuses that they have no control over when or if my points will be awarded and that they cannot fix the errors with the daily streak points. This has resulted in REMOVED's and REMOVED's of missing points which equals 100's of lost gift cards for me. They're literally scamming me out of money that I earned, that I completed every task and requirement to receive but never received. They need to be held accountable for false advertising, scamming me out of my time and points which equals gift cards which equals cash and ordered to change their programming. I also want compensation for all the frustrations and loss of money they scammed me out of.

  

  Business Response

  Date: 04/08/2026

  Thank you for bringing this matter to our attention. We take all feedback seriously and welcome the opportunity to respond with the facts.

  
  The Facts

   Ms. REMOVEDcreated her Rewarded Play account in April 2023. Since that time, she has successfully redeemed $425.00 in gift cards through our rewards program, while her total out-of-pocket spending with our advertising partners has been just $1.99. By any objective measure, Ms. REMOVEDhas received substantial, real financial value from our platform at virtually no personal cost.

  During her time as a user, Ms. REMOVEDhas contacted our customer support team 88 times, repeatedly making false claims that our service is a scam. Each time, our support team has responded promptly and professionally, investigating her concerns, manually crediting points where appropriate, and providing screenshot documentation of completed transactions.
  

  Our REMOVEDResponse
  

  We do not claim to be without issues. Our platform relies on tracking data from third-party game developers and advertisers to verify task completion and credit points. This process can occasionally experience delays a reality across all rewards platforms in this industry. We are transparent about this in our Terms of Use and continuously work to improve the experience.
  What we do take pride in is the quality of our customer support. As recently as this week, our support team:
    Resolved a missing points issue for Ms. REMOVEDwithin hours of her report
    Provided screenshot confirmation of the credited transactions
    Proactively offered a 5,000-point bonus to compensate for a streak disruption caused by a third-party crediting delay
  Despite this level of care and responsiveness repeated across REMOVEDresponse to each resolution has been to immediately accuse our team and our company of being a scam.

  
  The Nature of the Communication
  

  We understand that delays in third-party crediting can be frustrating, and we empathize with that frustration. However, the nature and pattern of REMOVEDwith our team has become intolerable. Despite receiving $425.00 in free gift cards and exceptional customer service across REMOVEDhas consistently and repeatedly made false, defamatory statements characterizing our legitimate business as a scam both to our support team and now publicly through the Better Business Bureau.
  A user who has earned $425.00 in gift cards at a personal cost of $1.99 has not been scammed. The facts simply do not support that characterization.

  Terms of Use Violations

   
  Ms. REMOVEDagreed to our Terms of Use upon creating her account. Section (d) under Termination of Your Account provides that REMOVEDhas the right to suspend or terminate an account when a user has contacted us in a way or has made comments in order to defame, libel, ridicule, mock, stalk, threaten, harass, intimidate or abuse the company or its representatives.
  Additionally, the User Conduct section of our Terms prohibits users from engaging in conduct that includes defaming, libeling, ridiculing, or mocking anyone. Ms. REMOVEDrepeated false accusations of scamming directed at our company and support staff across 88 contacts and now publicly constitute a clear violation of these agreed-upon terms.
  Furthermore, the User Conduct section prohibits users from improperly using support channels or complaint buttons to make false reports to Influence Mobile. Filing a BBB complaint characterizing a service that has delivered $425.00 in free rewards as a scam constitutes such a false report.

  Resolution

  In light of Ms. REMOVEDrepeated violations of our Terms of Use, her persistent pattern of false and defamatory statements despite receiving substantial value from our platform, and the abusive nature of her communications with our support team across 88 contacts, we have made the decision to exercise our right under the Terms of Use to discontinue Ms. REMOVEDaccount.
  Our full Terms of Use are publicly available at REMOVEDfor reference.
  
  Respectfully submitted,
  Influence Mobile, Inc.

  Customer Answer

  Date: 04/08/2026

   
  Complaint: 24727006
  
  I am rejecting this response because: they repeatedly talk about me contacting them 88 times for missing points.  Absolutely correct because they always use the excuse of 3rd parties fault for failing to issue me my points.  Yes, they are scamming me and millions of others by not giving us the points that we earn, following their rules.  Just because I have gotten $425 so they say, that doesn't mean they can scam me out of all the rest.  There is no rules about limits of earning.  They owe me and others REMOVED's of points = cash.  They can't promise something than not follow through then retaliate,  by closing my account, when I make a formal complaint.  That alone proves guilt, wrong doing and bad business on their part.  Scam people then write them off.  Yes, they have rewarded me points many times when I have sent proof however they have not many more times and say it's their 3rd party's fault.  Stop blaming others and fix the problems or shut down your business.  No one is responsible for your business but you. 
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:12/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the time to complete a 10 minute survery that advertised over a REMOVEDpoints would be credited to my account, it was also part of an advertised deal that completing 2 out of 3 tasks would give me an additional REMOVEDbonus points. I completed the entire survery, i was never awarded the points, i took screen shots as proof for the last sruvery because, i had already completed 2 surveys prior and wasn't given any points. I messaged support for rewarded play and got absolutely nowhere. This isn't the first time false advertisement has effected me on this app and the staff refuse to fix it. I've provided picture proof of finishing the survey, as well as my conversation with the staff who refuse to help.

  

  Business Response

  Date: 12/17/2025

  Thank you for being a Rewarded Play member for the past three years.
  Ive reviewed your recent complaint about the survey offer, along with your full account history. During your time with us youve earned approximately $830 in gift cards, and our support team has assisted you more than 160 times. On many of those occasions we manually added points to your account when tracking from our third-party partners failed or was incomplete, often as a courtesy and at our expense.
  For the recent 10-minute survey promotion, our records show that the survey partner did not report a completed activity back to us, which is why points were not automatically added to your account. Under our Terms of Use, points are awarded when an activity is completed and confirmed to us by our partners or otherwise verified. We also clearly disclose that third-party content and systems are operated by those partners, not by Influence Mobile, and that we are not responsible for their practices or systems.
  We understand that missing points are frustrating, and over the years our team has gone well beyond what the terms require to keep your account whole. However, your recent messages characterize our promotions as false advertising and claim that our staff refuse to help, despite that long history of manual credits and support. We do not agree with that characterization, and it is not consistent with the way our team has worked to support you.
  Our Terms of Use give us the right to suspend or terminate an account where a player breaches our terms or uses the service in a way that is not in the best interest of our program, our staff, or our player community. After reviewing your account and the pattern of disputes and accusatory messages, we have determined that it is no longer appropriate for you to continue participating in the program at this time.
  Effective immediately, your Rewarded Play account has been disabled. You will not be able to log in, earn additional points, or participate in future promotions. We are not making any further manual adjustments to your account.

  We appreciate the time youve spent with Rewarded Play and wish you well.

  REMOVED, CEO

  Influence Mobile

  
  

  Customer Answer

  Date: 12/17/2025

   
  Complaint: 24286635
  
  I am rejecting this response because:

  You have not credited me points as a courtesy, any points in the past that were credited were points i earned and showed screen shot proof of earning. If your third party survey apps aren't holding up their end of the bargain then the burden is on your company to do their due diligence and remove them from your app. I am not owed points from them, I am owed points from you. You allow them on your app, it is not my job to police third party apps, that is your companies burden. This is not the first time that i have completed tasks on this app and was not credited the points that rewarded play advertised i would be credited for completing said task, IE that is the exact meaning of false advertisement. I have tried several times to reach out to your staff to allow them the chance to rectify this issue and have gotten no where. You left me no choice but to exercise my right to file a complaint with the bbb. Instead of rectifying the issue with more then enough screen shots of proof you instead disable my account. REMOVEDcustomer service. Upon doing research i clearly see from the new screen shots I've uploaded I am not the only person you have done this to. There are many many many people who have the same issues. Maybe at this point someone should start a class action lawsuit against your company for false advertising.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This all started about a month ago I have been fighting with this company to get my account back. See I was a member of reward play and I have follow the terms and agreements. I have one account that belongs to me. So with the new update of the app they want my photo and my id which for one I think it is going against my religious beliefs and even if I did offer it which I don't think I should have to. But anyway I try to do a picture with their stupid app that is suppose to verify you are who you are. So each time I tried on my tablet it said it was to big or it would just fail because the size of my device which I have told them about through chat. They go oh don't worry about it we will help you get verified which they never did. Also they violated their own terms and agreements by one not giving me the chance to verify within chat. They tried to say oh I was doing something fraudulent because they are other people thar use my internet. So they are trying to say that I have multiple accounts when I don't. Plus they are trying to say who can use my internet that I pay for if they want to do that then they can pay my Internet bill. Secondly they would have to have a reason to make me verify and that is if I done anything wrong and what I mean by wrong is have multiple accounts. I have many people that come to my place use my internet and I have family that use it. So if they have their own account that is none of my business.

  

  Business Response

  Date: 10/14/2025

  We investigated Mr. REMOVEDaccount after it triggered our fraud-prevention systems. Two independent issues were found:
  IP sharing and multi-account risk. The account regularly connected from an IP address used by 26 other Rewarded Play accounts. Our Terms limit IP/device sharing to protect fair play (e.g., one account per person and a three-devices-per-IP guideline; VPNs and proxies are prohibited).
  Out-of-country gameplay signals. We received multiple postbacks for this account from outside REMOVEDwhile the account is registered as U.S.-only. Our Terms prohibit VPN/proxy use and manipulation of IP addresses and allow us to restrict or terminate accounts engaged in fraudulent activity.
  Regarding identity verification: when risk signals are present we ask players to complete a standard, non-discriminatory verification (government ID and a selfie/liveness check). This is applied uniformly to protect gift-card rewards for legitimate players; it is not based on or related to any religious belief. Our Terms allow us to require verification and to take action when a player fails or refuses verification in the context of suspected fraud.
  Were happy to re-review the account if Mr. REMOVEDcompletes verification and confirms he is the sole user of a single account, disables any VPN/proxy, and plays only from his own device and residential IP. If verification is completed and the activity aligns with our Terms, we will restore access. If not, the restriction will remain in place to maintain a fair environment for all players.  Mr. REMOVEDcan reach out to me directly at REMOVEDto continue the conversation and try to validate his account.     Thank you.     REMOVED.  CEO 

  P.S. Full terms are available to review in the app or here:  REMOVED

  Customer Answer

  Date: 10/14/2025

   
  Complaint: 24011854
  
  I am rejecting this response because:
   
  First off I want to plainly state they are no vpns at all on any of my phones nor do I own a vpn  secondly I want to clarify this for them my internet is t-mobile which is a cellular internet company I do not know where their ip address comes from.  I can give prime example of that I have a friend that came to myself and sign into their REMOVEDand when they was checking into their REMOVEDsign history it show a place in REMOVEDwhich when I was told told about it I said they are no vpns at all on my internet I even called t-mobile and told them what happen and was told that it had to do with something internal and no data breach by hackers. Third 26 accounts for me I dont have enough time in my life to do that  so that is crazy.  As I said I have people come to my house use my Wi-Fi and I do not have any control of what they log into and use on their phone.  Fourth thing when this company starts paying for my internet then they can open their mouths who uses my internet until they start doing that then it is none of their business. Finally i contacted chat i told Them the issues that I was having with their verify issue which it still had issues so then I tried an old phone to try and verify myself which i told them that  and I used that old phone just to do that.  But here is the issues when you have people say oh you done this or you done that dont say anything unless you have proof.  Yes truly they have violated my religious beliefs and they want to say oh dont worry your id and photos is safe. What part dont they get it is man made and what I mean by that is this. It is made by man and it can be broke by man meaning hacked system. 

  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 10/22/2025

  First off I want to express this with the REMOVEDand the company I filed the complaint on.  First off yes my account was fixed. But here is the points I want each side to understand. First off this company talk out of both sides of their REMOVED. Here is why saying I had 26 accounts and that I went against the terms agreements. Like I express to both sides is one I have people that comes to my house. I have friends I have family and I dont monitor what they access on their phones while connected to my Wi-Fi. Another thing REMOVEDthey say oh we arent getting paid for this we just provide you with games. So if you think about it in those terms you why would they need access to my location that is none of their business. So you they are making money off my location. And if they chose to sell my information to another company then they should have to pay me no matter what ever points I have in there if they decide to close my account out in the future. Then another thing I want the bbb to know is this. The want to say oh your only allow me to have one account and which that is fine I am okay with that. But when you send the a message telling their hey I am having issues with the verification tell them that the tablet you are using they are issues try to get the picture taken. You would think be like okay. Down load the app onto another device which you own use the same email and phone number or password to sign in to get verification which they do not offer. This company keep saying oh you went against this term or that term and they act like they are doing me a favor by opening my account up. No truly they know they was in the wrong and also they dont want their perfect rating with the REMOVEDup.  I also want the better business and the company to know which I put it in writing send it to them also. I am putting them on notice where they have my photo Id my birthday my phone number my address that if their system is ever hacked. And my information is out there. I will personally sue the for anything affecting my credit score or anything of that nature. 

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an online game playing app where you earn gift cards. I completed my requirements and they won't give me my gift card. They keep sending me messages wanting more information. I've already gone through this with them before.I want my $5 REMOVEDgift card. I earned it.

  

  Business Response

  Date: 07/28/2025

  Hello REMOVED, 

  Thank you for reaching out regarding your recent experience. We reviewed your account and confirmed we've already issued over $200 in rewards to date. However, your recent activity has triggered security checks designed to protect our players and maintain account integrity, resulting in the current hold.
  To help resolve this quickly, I've reactivated your account and set it for a biometric security validation. Please complete this step, which helps ensure your account stays protected and your rewards remain secure. Once you've confirmed completion, I'll personally review your account and ensure any outstanding rewardsincluding your $5 REMOVEDgift cardare processed accordingly.
  Thank you for your understanding and cooperation.
  Sincerely,
  REMOVED
  Influence Mobile, Inc.

• Initial Complaint

  Date:02/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I earned gift card fair & square they refuse to give it give it to me. Continues to email & harass me about my "app experiences" & REMOVEDme with invasive personal questions about they development. I earned my card. PAY ME!

  

  Business Response

  Date: 02/19/2025

  Hi REMOVED,

  Thank you for your feedback. At Rewarded Play, we take fairness and security seriously to ensure all players receive their rewards while maintaining the integrity of our platform.

  Your account was flagged for routine security verification, which is a standard process to prevent fraud and ensure compliance with our terms. We reached out on February 16th for additional information, and once you responded, the review was completed, and your gift card was approved.
  We understand the frustration of waiting, but these steps are necessary to maintain a fair and secure rewards system for all players. If you have any further concerns, our support team is happy to assist you.
  Best regards,

  Daniel 

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  REMOVED

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been using this app, developed by influence mobile, rewarded play, for several months.. Spend a little free time here and there for points redeemable for an assortment of gift cards. Past few days (today is Oct 13, 2024) ive not gotten any notifications and decided to log on to see if there were any updates. Instead of finding updates, I find my account is "disabled". Was encouraged to reach out to customer support where it's mentioned a "robot" possibly encountered an error with my account.. I was asked about my wireless network, and any software that was being used. The software mentioned, is one I've not heard of, I REMOVEDlied to customer support about this....program.... but met vague or dismissive information even though the REMOVEDkept demanding Information from me. I ended up having to REMOVEDthe program myself to find out it's a program I have no need for and currently not even using or know how to use. After explaining I knew nothing of, nor about this, the REMOVEDkept Insisting and persisting. I've been trying to resolve this issue for over 2 days with the REMOVEDs REMOVEDetitively sending the same messages over and over.

  

  Business Response

  Date: 10/14/2024

  Hi REMOVED,
  

  I apologize for any inconvenience youve experienced. Were currently unable to locate an active account under the name, email, or phone number provided, which is why we need additional details, such as your Player ID, to assist you effectively. Without this information, our options are limited in terms of resolving your issue.
  Please email me at REMOVEDwith your Player ID or any other identifying information associated with your account. Once we have this, we can promptly review your case and work on getting it resolved.
  

  Thank you for your cooperation, and I apologize again for any frustration this process has caused.

   

  REMOVED

  CEO

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22418641
  
  I am rejecting this response because: upon creation of an account for rewarded play, I was required to provide my phone number in order to receive a push notification containing a pin number to continue account creation. If my account wasn't immediately disabled and forfeited, maybe you could have found it amongst your search. Definitely unacceptable, you would have also found a support ticket containing my name too I believe because I was assigned a number, instead of being able to use my name, that was my first interaction with customer support. 
  
  Sincerely,
  
  REMOVED

  Customer Answer

  Date: 10/24/2024

  Unfortunately, I've still no access to the account. I furthermore gave a negative rating on the app store. Upon opening the app, I'm prompted to "reverify" my phone number and when I click the button, the page doesn't work/load. When I click on it, it does nothing like it's stuck. I've rebooted my device and checked for updates, presumably an error on their end.

  

  Business Response

  Date: 11/05/2024

  Thank you for bringing this concern to our attention once again. I sincerely apologize for any inconvenience REMOVEDhave experienced. With the information provided, I was able to locate his account, which was activated on October 15, 2024. I can confirm that he has been earning points as recently as October 24, 2024.
  We understand that some players may encounter challenges with phone number validation. Now that we have REMOVEDemail address, I will reach out to him directly to resolve any remaining issues and ensure a smooth experience moving forward. Our commitment is to provide high-quality support to all our players, and we appreciate the opportunity to address this matter.
  Thank you for your understanding and for allowing us the chance to assist.

  REMOVED

  CEO

  
  

  Customer Answer

  Date: 11/10/2024

   
  Complaint: 22418641
  
  I am rejecting this response because: ive never received an email, as noted and mentioned by the business. After taking time out of my busy schedule to entertain this nonsense, ive found and attached, by my best thought, is my player ID. I had to pass through multiple security screens and I realized my name and phone number attached to this complaint is in plain sight of my account details. This further proves the insolence of being able to perform ones duties effectively and efficiently. If the "ceo" took the time to look into this matter, personally, the answers would have been easily accessible and not continuing this charade. I'm expecting an apology on the companies behalf, and for preventing me access to my own for the respected actions of the app, I'd appreciate REMOVEDpoints. Thank you

  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 11/22/2024

  Thank you for reaching out and bringing your concerns to my attention. I want to start by sincerely apologizing for any inconvenience or frustration youve experienced.
  After reviewing your account, I can confirm that your account has been active for the last month. I also want to clarify that I did send an email regarding this matter, but its possible it may have ended up in your spam or junk folder. To ensure you receive my communication, I will resend the email shortly. Additionally, if you prefer, you are welcome to email me directly at REMOVEDand Ill be happy to assist you.
  As a goodwill gesture for the inconvenience caused, Ive added REMOVEDpoints to your account. I appreciate your understanding and your continued support of Rewarded Play.
  If you have any further questions or need additional assistance, please dont hesitate to reach out.
  Best regards,
  REMOVED
  CEO, Influence Mobile
  

• Initial Complaint

  Date:12/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a game hosting website that offers gift cards after you get x amount of points. The site is buggy as all get out..apparently inspite of being offered to be a bug hunter, they changed the contract in that they only wanted me to report the bugs once a week. They want me to keep track off all my points myself. Fine. Thats all fine. This morning i had enough points to get the REMOVEDgift card and now there is something wrong with that. I earned that card. They owe it to me. This is enough. Its basically theft.

  

  Business Response

  Date: 12/27/2023

  Hello REMOVED,

  Thank you for reaching out to us with your concerns. I understand that encountering issues with our app can be frustrating, and I appreciate the opportunity to address your concerns.
  
  Firstly, I'd like to highlight that you have successfully earned $175 in gift cards through our platform in less than three months. This accomplishment is a testament to both your dedication and the effectiveness of our reward system. We take great pride in ensuring that our users are rewarded for their time and effort, as evidenced by your significant earnings.
  
  Regarding the issues you've encountered, I want to assure you that the variability in phone models and security products can sometimes cause unexpected technical challenges. However, please know that we have a dedicated customer support team available 24/7, tirelessly working to resolve any requests or concerns that our users might have. Your experience is important to us, and we are committed to making it as smooth and rewarding as possible.
  
  Upon reviewing your account, I've noticed that you have an outstanding balance of REMOVEDpoints. To ensure that these points are reflected correctly in your account, I recommend the following steps:
  
  1. Ensure Your App is Up-to-Date: Please check if you are using the latest version of our app. An outdated app can sometimes lead to display or functionality issues.
  
  2. Internet Connection: Verify that your device is connected to a stable internet connection, as this is crucial for the app's performance and the synchronization of your points.
  
  3. Restart the App: Close the app completely and then reopen it. This simple step can often resolve minor glitches.
  
  If, after following these steps, your balance still does not appear correctly, please do not hesitate to contact me directly at REMOVEDI am here to ensure that every issue is addressed and that you receive the rewards you have rightfully earned.
  
  Thank you for being a valued member of our community. We are committed to your satisfaction and look forward to resolving this matter to your complete satisfaction.
  
  Warm regards,

  REMOVED

  CEO

  Customer Answer

  Date: 12/27/2023

   
  Complaint: 21055135
  
  I am rejecting this response because: the previous cards were able to be picked up and used. This one, magically dekicious isnt. The email you gave sent an automated respose with your phone number, and another persons email. Mail the card. Ive texted you and emailed you my address. Pay the debt so wecan both move on. Thanks.
  
  Sincerely,
  
  REMOVED

  

  Business Response

  Date: 12/28/2023

  We sent REMOVEDa $25 gift card manually while we worked to resolve her issue and then we were able to provider her a work around that allowed her to collect her original $25 gift card.   I have emails of all this and I asked her to let you know the issue was resolved and ideally leave a review of her entire experience with us.    Thank you.    REMOVED;

  Customer Answer

  Date: 12/28/2023

  There was a resolution. REMOVEDawarded me the earned gift card, and an amazon card as well. Which is great. What would be better would be  him fixing his website. Anyway. After continued trouble shooting, the card was given. I appreciate the BBB. Thanks.

  

  Business Response

  Date: 01/10/2024

  Just following up to ensure there is nothing else you need from us.   The player received her reward plus an additional reward for helping troubleshoot the matter. 

   

  Thank you. 

  Daniel 

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 26, 2023 in 5 minutes between completing a task and redeeming a gift card on my tablet, my account was disabled. Allegedly within this 5 minute span, the device became incompatible, which just happened to be when I was redeeming points accrued for gift cards. The company will honor the $5 Amazon card I was able to redeem before they disabled my account but flat out refuse to cash out the balance of my points which total REMOVED+ equal to another $10 in Amazon gift cards. They state since the device doesn't support the app, they can not honor what was already earned. If I download the app onto a supported device, the points should, in theory, be there which makes their excuse not to give me the rest of the points in gift cards fraud and a scam. All I want is the conversion of the points I earned by following their rules of playing the games (total $15 Amazon gift cards). All I want is to be cashed out so I can delete the app. I should not have to download it elsewhere as they are trying to force me to do.

  

  Business Response

  Date: 11/01/2023

  Hello REMOVED, 

  We would like to extend our sincerest apologies for any inconvenience you may have experienced due to the temporary suspension of your account. We appreciate your patience while we conducted a thorough review of your situation.
  

  Upon investigating the matter further, we have identified that your account was disabled automatically by our system due to the use of a Prestige Elite 10QH tablet, which our system initially flagged as an emulator. Emulators are not allowed by our terms of use as they can provide an unfair advantage in certain games.
  After a manual review, it has become evident that you have been using our platform and playing games in the expected manner, without the use of an emulator. Consequently, we are pleased to inform you that we have re-enabled your account, allowing you to resume your activities, process your points, and proceed with gift card redemptions.
  We sincerely apologize for any inconvenience or frustration this may have caused you. Our top priority is to ensure a fair and enjoyable gaming experience for all our players.
  Please note that while your account has been reactivated, continuing to use the Prestige Elite 10QH tablet may result in similar issues in the future. To avoid any further disruptions to your gaming experience, we recommend using a regular Android phone that does not trigger our emulator detection system.
  If you have any further questions or require assistance, please do not hesitate to reach out to our support team.
  Thank you for your understanding, and we look forward to having you back on our platform. We appreciate your continued support and participation in our gaming community.

  Respectfully, 

  REMOVED
  CEO