Reviews

This profile includes reviews for Casella Waste Systems, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Casella Waste Systems, Inc has 10 locations, listed below.

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  Casella Waste Systems, Inc

  25 Greens Hill Lane Rutland, VT 05701-3804

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  Casella Waste Systems, Inc

  PO Box 866 (Corporate Office) Rutland, VT 05702-0866

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  Casella Waste Systems, Inc

  2154 Post Rd Rutland, VT 05701

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  Casella Waste Systems, Inc

  1 Vallee Ln Old Orchard Beach, ME 04064-1064

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  Casella Waste Systems, Inc

  PO Box 64463 Rochester, NY 14624

Review Details

• Review fromBarbara B.

  Date: 10/17/2022

  1 star
  Worst trash collection company I have ever had. After repeated calls to the company for missed services, I have finally cancelled the service. Constant excuses! When I called last week (too many times to even count), I was told the collection was running late. They never picked up. When I called the next business day, the customer ********************** person informed me there was no record of the collection running late. So, now I find that the customer ********************** people lie to their customers in addition to the poor or NO collection service they provide.

• Review fromB. W

  Date: 10/15/2022

  1 star
  Terrible company with terrible customer **********************. They raise rates with each bill. They have skipped picking up my trash multiple times and refuse to send a truck to correct their mistake, telling me I'll have to wait until next pickup, sometimes two more weeks. Choose a different company to handle your waste, this company is trash!

• Review fromMichael S

  Date: 10/11/2022

  1 star
  2 weeks of no pick up. Spoke to "customer **********************" 6 days in a row. No supervisor would speak to me. I chased the truck down the road, spoke to the driver, who said they'd take care of it. They turned the truck around, slowed in front of my house, laughed and took off. This is the poorest run company I've ever had the displeasure of dealing with. Never again.

• Review fromKathy C

  Date: 10/10/2022

  1 star
  Horrible. My garbage company was purchased by Casella and I have had nothing but problems. Sometimes they come for the garbage, sometimes not. One week it is "human error", one week is "truck broke down", one week is "someone got sick", one week "they are on their way" with no pick up. My recycling has not been picked up for 3 weeks. They act so surprised. No excuses. I now call the morning of our scheduled pick up to remind them, then later in the day when they don't show up and then the following day.

• Review fromGreg B.

  Date: 10/07/2022

  1 star
  Unbelievably bad company. Contracted with them to pick up our garbage for our seasonal home and over a period of months they never picked up the garbage even after numerous phone calls. We were finally fed up and terminated their services and they still wanted to be paid. Any company would have to be better than Casella.

• Review fromLaura P

  Date: 09/27/2022

  1 star
  Horrible service. They continued to forget to collect my twice per month recycling. I finally canned them and switched to another company. They told me it would be **** days to pick up their containers. Its now been just about a month and they still havent picked them up. They just told me it would be another 2 weeks or so and theres still garbage and recycling in the containers

• Review fromJamie S

  Date: 09/22/2022

  1 star
  Repeating what others have said - waste not serviced - changing long standing policies without notice causing waste not to be serviced, etc. In addition, their policy of customers having to put their bins outside overnight - or no service - is directly leading to the increase of bear/human interactions throughout the state. They have monopoly on this industry, and this policy has massive correlation to the sharp increase of bear activity as their bins also do not prevent wildlife access in any way. We have the state telling us to abide by their policies - and CWS telling us to do the complete opposite - or don't get the service you pay for.

• Review fromJean H

  Date: 09/09/2022

  2 stars
  Ridiculous. I cant even get a price to start service, much less receive service. I have since moved on. Very sad since I have had family work there for almost 50yrs. ********..

• Review fromLiz A

  Date: 09/04/2022

  1 star
  Casella Waste Mgnt. bought out ***** Disposal, with whom I had paid for a year of service. After doing some shopping around for a new disposal service I notified Casella that I would be ending my service with them. After my last pick up they were supposed to take their toter away. After several failed attempts to get an answer from them as to when they would be coming to retrieve their toter, and discussing this situation with several of my fellow residents in this town, I discovered that this has been an issue for several people in my town who are dealing with Casella Waste. I have sent numerous emails and have left several voice mail messages with the company and have heard nothing in response. Some of the residents have said that they have been waiting for up to 6 months for the company to retrieve their toters and they're still waiting. This company is not reliable. I do not recommend them. They have also, in the past, picked up my garbage and left my recyle bins behind for several days before coming back to empty the bins. If you want dependability, this is not the company you'll want. If you like your garbage toter and reycycling bins sitting in your yard for several days, or months, then you'll love them.