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Find a Location

Koons Automotive, Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforKoons Automotive, Inc

    Used Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.44/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    28 complaints closed in last 3 years

    13 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/21/2015

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Used Car Dealers, Parts & Service Department, Financing

    Business Details

    This is a multi-location business.

    Find a Location

    Koons Automotive, Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      15610 Richmond Hwy Ste 101, Woodbridge, VA 22191
      BBB File Opened:
      11/6/2012
      Years in Business:
      25
      Business Started:
      11/1/1998
      Business Started Locally:
      12/1/2007
      Business Incorporated:
      7/15/1998
      Accredited Since:
      1/21/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 42492 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA

      These agencies may include:

      Motor Vehicle Dealer Board (MVDB)-VA

      2201 West Broad Street Ste 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.virginia.gov/

      BBB records show a license number of 44277 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA. The expiration date of this license is 4/30/2024.

      These agencies may include:

      Motor Vehicle Dealer Board (MVDB)-VA

      2201 West Broad Street Ste 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.virginia.gov/

      BBB records show a license number of 9279 for this business, issued by Motor Vehicle Dealer Board (MVDB)-VA

      These agencies may include:

      Motor Vehicle Dealer Board (MVDB)-VA

      2201 West Broad Street Ste 104

      Richmond VA 23220

      (804) 367-1100

      Fax: (804) 3671053

      http://www.mvdb.virginia.gov/

      Type of Entity:
      Corporation
      Alternate Business Name
      • Koons of Woodbridge
      • Koons of Culpeper
      • Koons of Fredericksburg
      Business Management
      • Mr. John W. Koons, III, President
      Contact Information

      Principal

      • Mr. John W. Koons, III, President

      Customer Contact

      • Ms. Katrina P. Koons, Secretary/Treasurer
      Additional Contact Information

      Fax Numbers

      • (571) 285-4851
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a used car

      Customer Complaints

      28 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/15/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I went in October 2022 to purchase a car with my credit I didn't really think I would receive one but the sales guy ********** put me into a car at least I thought so after driving the car for 2 months with 30-day tags I called about my original license plates I couldn't get my plates because I owe personal property over $500 so I end up paying that then I get a phone call from the dealership saying that the car hasn't been completely financed no one to make a car payment too so I was asked to bring the car back and I was put into another one at a lower price before I left the lot for the second time I asked him okay is everything good I was guaranteed everything was well 2 days ago I received a phone call from the dealership from the financial department *** they are asking me to come up there again for the same problem now I have spent over $1,000 in car insurance $500 in personal property taxes my down payment and after 4 months I'm still not secure in a car they continually call me asking me to call the bank and give certain information I thought that was part of their job why should I have to call the bank why do they keep letting customers leave a lot without a sealed approval this situation has become very stressful it has took a lot of my finances and then I still don't know whether I will have a car or not after 4 months does it take that long also want to know is this grounds for a civil suit after speaking with other people that dealt with this dealership they have been through the same situation it is a loss of income it brings you a credit score down and you drive around for months thinking now you have purchased a car when all of a sudden you haven't this will be the third time I've been up there for the same situation this is getting ridiculous and stressful and it's been again 4 months does it take that long and should I have to call the bank to get my own financing done when that is their job
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Katrena J

      1 star

      04/10/2024

      They are terrible DO NOT GO TO KOONS I purchased a ********************************************************************************************************* to take it to there shop the guy changed the oil and said the car was ok I knew it wasn't I purchased the vehicle the end of Feb 2023 I have driven the car for 4 months out of the time it has been in a shop due to heavy mechanical issues so I'm paying on a vehicle that I'm not driving and a piece of you know what

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