Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Floor Materials

LL Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Materials.

Complaints

This profile includes complaints for LL Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LL Flooring has 360 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LL Flooring

      4901 Bakers Mill Ln Richmond, VA 23230-2431

    • LL Flooring

      4507 Jefferson Davis Hwy Fredericksbrg, VA 22408-4253

    • LL Flooring

      7311 Grove Rd Ste N Frederick, MD 21704-3300

    • LL Flooring

      585A E Ordnance Rd Glen Burnie, MD 21060-6555

    • LL Flooring

      158 Railroad Ave Albany, NY 12205-5769

    Customer Complaints Summary

    • 379 total complaints in the last 3 years.
    • 109 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LL Flooring agreed to refund $1200+ for my overpayment after my flooring was installed on July 13 & 14. The refund was for work that I had completed prior to the installation that their installation team was suppose to do. They informed me that the check was coming out of "corporate" and would take a couple of weeks. I still do NOT have the check. I have called the Manchester store where I purchased the flooring several times to follow up with NO satisfaction. They confirm that the check was processed on 7/22 but have no idea where the check is now. They owe me this money. The ironic part is that they wouldn't even schedule or start my job without payment from me but they don't and haven't refunded money quite as fast!

      Business Response

      Date: 08/31/2022

      Hello, 

      Thank you for your inquiry! After further review, the consumer received and cashed the corporate check on 08/08/2022. Please let us know if there is anything further that needs to be addressed.

      Sr. Escalation Team

      LL Flooring, Inc. 

    • Initial Complaint

      Date:08/05/2022

      Type:Customer Service Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1723$ refund due from lumber liquidators for 6 years. Told first check was lost. Ll said they sent another check 7/29/22. Nothing. Ive Been in contact with corporate office. I would like my refund and interest at this point. I call, I email and despite saying check is coming, they do not send.
    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      UnresolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LL flooring installed a hard wood floor at my residence on June 3rd, when they left my wife and I noticed scratches dings, and glued in piece. Called the store and they forwarded pics to the main branch, called numerous times emailed numerous time just to get the run around , cost was around $5000.00

      Business Response

      Date: 08/09/2022

      Thank you for contacting us, we regret to hear about the consumer's.According to our records, we are in review of the consumer's flooring conditions in accordance with our product and installation warranty guidelines.At this time, the consumer can expect to be contacted by their case representative for further assistance.

      Customer Answer

      Date: 08/15/2022

      Better Business Bureau:


      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      [Provide details of why you are not satisfied with this resolution.]


      Regards,


      *********************




    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.