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Find a Location

LL Flooring has 337 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LL Flooring

      4901 Bakers Mill Ln Richmond, VA 23230-2431

    • LL Flooring

      8818 W Broad St Ste 102 Richmond, VA 23294-5802

    • LL Flooring

      4507 Jefferson Davis Hwy Fredericksbrg, VA 22408-4253

    • LL Flooring

      9990 Robious Rd N Chesterfld, VA 23235-4836

    • LL Flooring

      5211 W Broad St Ste 200 Richmond, VA 23230-3000

    Business ProfileforLL Flooring

    Retail Floor Materials
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 61 Customer Reviews

    Customer Complaints

    441 complaints closed in last 3 years

    137 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    LL Flooring has 337 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • LL Flooring

        4901 Bakers Mill Ln Richmond, VA 23230-2431

      • LL Flooring

        8818 W Broad St Ste 102 Richmond, VA 23294-5802

      • LL Flooring

        4507 Jefferson Davis Hwy Fredericksbrg, VA 22408-4253

      • LL Flooring

        9990 Robious Rd N Chesterfld, VA 23235-4836

      • LL Flooring

        5211 W Broad St Ste 200 Richmond, VA 23230-3000

      Headquarters
      4901 Bakers Mill Ln, Richmond, VA 23230-2431
      BBB File Opened:
      7/31/2002
      Years in Business:
      33
      Business Started:
      5/2/1991
      Business Incorporated:
      1/1/1994
      Type of Entity:
      Corporation
      Alternate Business Name
      • Lumber Liquidators, Inc.
      • Bellawood Floors
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Dennis R. Knowles, CEO
      Contact Information

      Principal

      • Mr. William Shaw

      Customer Contact

      • Joelle Turner

      Other Contacts

      • Mr. William Shaw
      Additional Contact Information

      Fax Numbers

      • (540) 446-2897
        Other Fax

      Phone Numbers

      Customer Complaints

      441 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/24/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Hardwood and tile floor purchase from LL flooring which subcontracted the install in 2021, spent 2022 getting their inspectors to come and look at floor took nearly a year to schedule and they kept insisting on sending new inspectors out. A total of four different inspectors came to my house without the company ever agreeing on telling me how they would fix the botched installation. Instead, they kept asking to send someone else out to inspect. Health issues have plagued my husband and myself which has prevented us from continuously addressing this problem. To help out, my husband started calling at which point they closed the case without ever fixing the problems.The tile floor was installed without leveling spacers and is uneven enough to catch the edge of shoes, also so much material was used that the dishwasher does not fit under the counter because the floor is too high. The hardwood floor creeks and is also uneven, there is a bow in the main pathway, a section is not nailed properly and the transitions were not done in accordance with the regulations nor are the perimeter clearance spaces appropriate for wood expansion. The baseboards were never put in because we knew the floor needed to be fixed so the job is still incomplete. In the process of moving the brand new refrigerator, the crew dropped it and the doors were ***********************, the unit has never functioned properly again, with constant temp issues where it frosts up in the freezer and freezes items in the refrigerator section.
      Read More

      Customer Reviews

      61 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Clint H

      1 star

      03/26/2024

      Poor company service. LL Flooring refuses to warranty their product and services as advertised. I strongly advise avoiding doing business with LL Flooring.

      Local BBB

      BBB Serving Central Virginia

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