Customer ReviewsforLL Flooring

Poor company service. LL Flooring refuses to warranty their product and services as advertised. I strongly advise avoiding doing business with LL Flooring.

Buyer beware. Do not purchase flooring from this company. Our flooring is falling apart after 3 years of install. Cannot get ahold of anyone at the company that can help us or call us back with information. No one has followed through after several phone calls. What a waste of time and money. Unfortunately for us, we need a new floor now!

I have become dis-satisfied with the follow-up from the *************** store to correct matters that I complained about. I am satisfied with the product and most of the installation. The installation that I was dis-satisfied and was promised correction by the Aurora store was not fulfilled after several inquiries. I initially encouraged a neighbor and my parents to seek out LL Flooring for their needs but have since convinced them to shop elsewhere. Both entities have gone elsewhere and purchased from their Aurora/****** competitors. I have learned that the Aurora store has been a "HOT MESS" for over a year relative to management and employee turnover. LL Flooring uses a plethora of subcontractors & not all of them are reputable. I would STRONGLY encourage the public to shop elsewhere relative to customer ***********************

Ordered ****************************************** my hallway. Paid online and had it shipped to my local store. When I went to pick up the 24 ft. that I had paid for, I was told that I owed more money because the website sells flooring in quantities that is not consistent with the packaging of the product. I asked if a lot of customers pay in full online and wind up owing money when they arrive to pick up their purchase and was told yes and to complain to HQ and pay an additional $49.94 if I wanted the flooring.

Don't buy from them! Flooring falling apart within weeks of being installed by a professional. LL flooring will do nothing to help, they take no responsibility. Told me the lifetime warranty was void, they will find any reason to void the warranty.

We replaced the carpet with flooring from LL Flooring. Within the year, gaps started to appear. Contacted LL Flooring who said Not our problem, contact the installer.Floor did not hold up. Still under warranty but . Poor quality that looks good for a few months.

Zero stars.wasted 2 weeks of my time. Called, informed them i needed a flooring option that is available for pickup in 3 days, assured me it would arrive in 2-3 days **** They offered to transfer from a store to local store to ensure that happens.I make payment of over $12k no tracking sent, no replies to emails. Day before due date & still no reply from salesperson, i call destination store, they say the notes on order say customer called and cancelled order. I make it clear that isnt true they offer to look into it. Dont get a call back.That evening get email telling me order was picked up and arriving tomorrow 100% on time. I schedule my help to assist pickup and unloading the materials in the afternoon. Following day, due date, i have my guys rent a truck and get ready for pickup. i call local store, no delivery. I call customer service and tell them the story they say theyll Look into it. Get another email from salesperson telling me that order was just picked up from origin location and will arrive next week and she doesnt mention anything about saying the exact same thing a day ago nor that theyre now going to miss the delivery day she assured me they wouldn't miss. I now wasted 4 hours of work crew and truck rental. Monday no delivery, Tuesday i call local store and she says they received my order but its only half of the order and she doesnt know why. The salesperson finally reached out, and to be honest after her poor communication and empty promises I was surprised they let her be involved with the situation further. She apologized and said she doesnt know how this happened but that they will offer me complementary floor underlayment for free, an almost $1500 value, to make up for the trouble.There is total lack of Whats going on with the entire team at LLFLOORING and they all keep saying, this has never happened before, which seems very unlikely, and by the end of this experience its likely they are trained to say such.

LL Flooring is an unbelievable s***** company!!!We have ordered a discounted LVP, paid the deposit, waited for the product to arrive, they have cancelled our order 3 days ago without informing us because we didnt want to buy their labor of installation.

Purchased 8k worth of flooring but received two pallets worth with two different floors, struggled to get any real help from the store I purchased it from as they wanted me to load up a whole pallet worth in my vehicle and do their job for them. Took over two weeks arguing about delivery drivers and how its not the company but the manufacturers fault. Trash customer service. Never again

I purchased laminate flooring for my entire house back on 2019 with inheritance money from my Dad. It cost over $11,000 and within a year, the product started cracking and chipping. The product is awful and it didnt help that that the installation company did not float or make level before installing. A claim was submitted to the warranty group who sent someone to inspect. That individual said that it was the product that was the issue. After a lot back and forth, LL offered me $1,500 which was an insult to me as a consumer. Stay away for LL Flooring!! They are scammers and peddle poor product.