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Business Profile

Training Programs

Contractor Training Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

This profile includes complaints for Contractor Training Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Contractor Training Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 complaints in the last 3 years.
    • 0 complaints in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/8/24 I ordered a book bundle and online training course as a package deal. I did not receive my order until 8/22/24, upon opening the box I only had 8 of the 12 books ordered but I also had two books that were not at all apart of my order. I immediately took a photo and called the company. I called and filled out an online form over the next two weeks numerous times with no response from the company. After finally reaching someone after two weeks I received an email from the shipping department saying the rest of my order was back ordered and they would be in touch when the items were available and ready to ship. The very next day I called and said I couldnt wait for the items and they never indicated the items were back ordered so I would like a full refund and I will return the partial order. REMOVEDagreed on the phone to a full refund and said he would email a return label. Two days after this conversation I randomly received the rest of my order with no tracking number no order number or packing slip but I had already made other arrangements and purchased another set of books from somewhere else. I again reached out to REMOVEDand told him I randomly received my order but I still need my full refund due to already having purchased another set of books. He now says his manager had denied my refund per there policy and the only thing he will refund me is my last 4 books received and the online course which I never completed. I have emailed back and forth numerous times with the company explaining my situation and they continue to deny the full refund after telling me I could get one and making other arrangements now leaving me with two sets of books and being denied a refund when they couldnt fulfill my order properly or communicate what was going on with my shipment. I had to push back my test due to waiting forever for my order and not getting any response from the company for weeks and they continue to ignore me while I try to get a refund.

      Business Response

      Date: 02/05/2025

      REMOVEDreceived a full refund for his purchase back to his REMOVEDending in 3955, in addition to keeping his textbooks received via REMOVEDshipments (1Z1F9E983599625942 shipped 8/16/24, 1Z1F9E980393830942 shipped 8/26/24, 1Z1F9E980397249001 shipped 9/10/24). Due to availability restrictions and staffing outages during a warehouse transition, our fulfillment times for orders were delayed and REMOVEDwas notified via email. Attaching timeline of the transaction followed by full refund via chargeback from our payment processing system.

    • Initial Complaint

      Date:12/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a training course and was misled, as soon as I purchased it I was prompted to buy $2000 dollars worth of textbooks, information I thought would be taught in the course. I then reached out to customer support within 4 days asking for a refund. They have a 15 day money back guarantee however no one ever responded. I cant afford to spend that much on books right now and the course expires in 6 months. I was hoping to buy more courses from them in the future but they have essentially scammed me in my opinion as they are not honoring the 15 day money back.

      Business Response

      Date: 01/30/2024

      REMOVEDwas refunded the full amount he paid, $349.00.

       

      The product page states the books required for the exam are sold separately from the course REMOVED

    BBB Accreditation: None

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.