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Business Profile

Delivery Service

Estes Forwarding Worldwide LLC

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Estes Forwarding Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Estes Forwarding Worldwide LLC has 8 locations, listed below.

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    Customer Complaints Summary

    • 73 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered server pieces of furniture at the end of October from ******* It was expected to be delivered within a week. The freight was picked up by EFW at *** at the end of October and state at their warehouses for several weeks. I called the shipper several times at their ********** number and always connected to someone in South ******* who just lied lied lied to me about shipping. Finally my shipments were tracked to ******* and I used their system to schedule delivery , receiving confirmation of delivery schedule. They never arrived and outreach to them stated they never got my delivery schedule which is a lie because I received confirmations both by text and email; plus and a call to ****** confirmed they had scheduled delivery. I think fraud is going on with this company. My sister-in-law is also have same issues with this company delivering her furniture from ****** too. My EFW tracking numbers are ******* and *******

      Business Response

      Date: 11/23/2022

      Thank you for bringing this order to my attention. We are partnering with our network management team and our local office to get an update on when this order will be delivered and will reach back out to the ****** Member to advise. 

      Customer Answer

      Date: 11/26/2022

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the freight after making this complaint.  So sad that it took this complain and the actions of the BBB to resolve this issue in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will consider this complaint resolved. If the company does not perform as promised in the future I can get back to you at: **********************************************.

      Regards,

      *********************************



    • Initial Complaint

      Date:10/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ****** Heartland gun safe as a gift for my husband from the ******* website on September 28th 2022, it was supposed to be delivered on October 5th 2022. I got an email saying it was delivered on October 3rd 2022. It was coming from EFW also know as Estes Forwarding Worldwide. I checked the tracking and they delivered it to ***** *****.. I live in ******* **. so it was delivered to a different state. I have been getting the run around from EFW EVERY SINGLE DAY. They say they dont know where my safe is. Or they dont understand how it got messed up. I paid $471.19!for this safe. This is unacceptable.. this place is a joke. They dont have anymore safes so I cant order another one.

      Business Response

      Date: 10/14/2022

      Good Morning,

       

      Thank you for bringing this order to our attention. We are currently running an investigation on this order and will be reaching out to the customer shortly with a resolution.

    Estes Forwarding Worldwide LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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