ComplaintsforEstes Forwarding Worldwide LLC
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Complaint Details
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Initial Complaint
05/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered a shed from *********** This carrier is who they use. I have never heard of them and now I know why. They must not exist. Tracking showed "out for delivery" on May 17th. It never happened and never received a call that they were not coming..I just lost my father and had to make special arrangements to be home in case they did come. I waited until 8 o'clock and have yet to hear anything from EFW delivery service. I have contacted ***'s Club but they do not care about their customers since they already have my money. So now I have visitation for my father and have to wonder if this might come while I'm not at home. And have to wonder if would be there when I do get home if it comes. I guess my only option is the BBB to prevent future ***'s customer from having this same issue. And contact my credit card company for the $740.94 that ***'s had no problem takingBusiness response
05/21/2024
Good Morning,
Our most sincere condolences with the loss of your father.
I show this order has been delivered as of 5/20, however if this is not the case please reach out to us for further assistance.
My apologies as well for your overall delivery experience, and the confusing tracking for this item.
Customer response
05/21/2024
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Yes this was delivered 4 days past the out for delivery date. Yes I wasted a whole day waiting for the delivery on the out for delivery date. Yes I see that this is a common issue with this company. Yes my item was dumped on my patio without any care or concern for my items condition or damage that it might occurred. Yes it would have been left without notification except for my wife hearing a noise and looking out the door.
So even though I finally received item after 4 days of the delivery date, I reject this reply from the company to hope to protect future consumers from this type of issues.
Regards,
***********************Initial Complaint
05/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
**************** for efw was delivering a heavy treadmill. Two delivery agents could not lift the package up my front stairs. They proceeded to loose control of the package and break my front step granite railing along with the granite cap and steps. I submitted a claim with efw and for over two months I was told that they are reviewing the claim. After two months I was informed that when they attempted to reach out to me they were told I was out of town. They did not reach out to me. I receive the same response from EFW that someone will reach out to me.Customer response
05/24/2024
Good evening,
The claim number referenced in the subject line could be closed at this time. The business reached out to me and settled the claim.
Thank you
*********************
Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased an outdoor patio set over 2k from ****. Had to pay $200 shipping for **** to outsource delivery to EFW. Item was to be delivered, however a different item, not my furniture, was left on a pallet in my driveway. I told the delivery men my items were missing. They wanted me to sign for delivery. I refused, the paper clearly had my items on it and if I signed it would state I agreed they were delivered. The delivery men said my items would arrive the following day, and that the items in the boxes they brought were part of my order, just not all of it. He referred to the weight of the packages on the paper needing a signiature, and that my signing was agreeing to packages at the weight listed being delivered, not agreeing to all items I purchased being delivered. They left, and I called both **** and EFW immediately to explain the wrong items were brought to my house and left. Therefore, someone needs ro arrange for the boxes to be picked up from my drive and sent to the correct address (on the boxes) and track down my furniture and schedule its delivery. There is not a human to speak to at EFW and they do not care at all! **** said the problem is mine to deal with between me and the delivery service that THEY chose. Meanwhile I am out over 2k with no furniture. This is ****************** by EFW.Business response
05/06/2024
Good Morning,
First and foremost, i would like to apologize for inconvenience this has caused you. We are working with our network management team and local delivery time to get a resolution on where your order is and provide you an update.
We will be reaching out later today with an update.
Customer response
05/07/2024
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
***********************Initial Complaint
04/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Tracking never updates. No way to contact company for updates. Never received order.Business response
04/29/2024
We are looking into this issue now and will follow back with the customer as soon as possible with a resolution. Thank you.Initial Complaint
04/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
4/17/2024 - EFW delivers heavy patio set. Does not call to say they have arrived. Waiting 4 hours for delivery. Call company, they say it was delivered. We go outside and find very heavy boxes in front of ********** just left there. We cannot move the boxes that needed to go in back yard and cannot move car out of garage due to boxes blocking driveway. Called **** to advise issue. No resolve as yet. We needed them to get back here and take it to back yard or take it all back to ****. We cannot move heavy furniture boxes.Business response
04/17/2024
Good Afternoon,
I apologize for your delivery experience. I have reached out to our final mile partner to coordinate the redelivery of this item, they will be reaching out to you via phone and email within 24 business hours.
Customer response
04/17/2024
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*****************************Initial Complaint
04/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a $1100 chair. They were supposed to deliver it by 4/2. When I call for information they are unprofessional and blow me off with the same lie, that they will email me. They had me wait all day twice when they said my package would arrive, only for it to still not be here, and they act like I'm inconveniencing them by wanting to know where my $1100 chair is.Business response
04/08/2024
Good morning,
We are working on a solution with our local delivery team to have this delivered as soon as possible. We will follow up with the customer directly to resolve the issue.
Thank you,
EFW
Initial Complaint
04/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Make a purchase from target, EFW was automatically designated as the delivery provider. Order was purchased 3/25/24, on 4/2 I received notification it would be delivered. Past 6:00 PM, the product was never delivered. On 4/3, I contacted the support and they said it would arrive today and they gave me a specific timeframe. Not only did they miss the timeframe, they never delivered at all. I called support and they said they would investigate the issue. Since it is an expensive item, I do not have the time/patience to wait, hence the filing of this complaint. My tracking number is *******. I hope for this to be resolved swiftly without any further disruptions or delays.Business response
04/04/2024
Good morning,We are sorry to hear about your experience with your delivery. We are currently working with our local team in order to get your Target order delivered to you. After looking into this shipment this was put in out for delivery status in error. This order should not have been put in this status. We are currently working with our local team resolve this error. We will follow up with a call and confirm with you once our local team has this shipment scheduled for delivery. We are sorry for the inconvenience this may have caused you and we are working on getting this order delivery as soon as possible for this experience.
Thank you,Customer response
04/29/2024
This is regarding complaint ID ******** filed on 4/3/2024. I only just received the postal mail correspondence for this compliant. I would like to adjust the complaint by stating that my concerns were met and the company provided me support and resolved my issue. Thank you.
Initial Complaint
03/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Delivery window missed twice with no communication. My wife wasted 6 hours of her day waiting around to open the driveway gate for the delivery truck. When I contacted at the end of the day to get a new delivery window they told me to call the dispatch center and figure out the delivery window myself in the morning. Before I had a chance to respond how inconsiderate this was the agent ended the conversation. This company does not follow through with their commitments and refuses to communicate.Business response
03/27/2024
Good Morning,
We do apologize for the poor experience you have received. The information provided is not in our system and the tracking number in the screenshot is for Estes Express not Estes Forwarding Worldwide (EFW). Unfortunately, we would be unable to help resolve this issue for you as we are 2 different companies.
Thank you and have a great day
Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I ordered a smoker off of ******* that was delivered on January the 31st 2024. A few days later I started the return process with ******* as the smoker was peeling and the measurements didnt line up. After weeks of back and forth with ******* a representative finally reached out to efw to pick up the return as the smoker was no longer packaged and fed ex wouldnt pick it up unless it was so. EfW contacted me multiple times February the 21st to schedule a pickup. On February the 28th(our scheduled date) an employee of theres came to pick up the smoker. It has been two weeks now and I have yet to be refunded. So I contacted ******* and ******* states nothing has been returned to me. They then asked for a receipt number that the courier should have provided when picking up the smoker. I let them know that the employee did not leave me with any information. Now ******* and EFW and all claiming they dont have the shipment or know where it is. EFW sent an incompetent employee to my home to do a job that they jacked up. I am out of a refund and have missed earning with not being able to order a new smoker. I am requesting this company to do their job and complete the return process or refund me for the item that they lost. I also have ring camera footage of the employee as well as voicemails from the company. I will take this up with the police and courts if the matter is not resolved.Business response
03/21/2024
Good Morning Oturia Lincoln,
Our most sincere apologies for your overall experience. We have reached out to ******* to provide our hard copy POD for proof of return on 3/07 in hopes of expediting your refund process. Unfortunately, EFW does not have access to any financial records for this purchase to initiate this refund as this would be between the consumer and *******. Again, we apologize for any inconvenience this may have caused, please feel free to contact us for any other questions or concerns we may assist with.
Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an a 75 Tv on Walmart.com to be delivered on February 3, **** Estes this shipping company accepted the order and on February 5, **** sent the item from *******, ** with a February 9 delivery date. I requested on the website text updates which never occurred but hey at least they called the day before to advise they were delivering on that Friday February 9th. Well the 9th arrives and at 1040AM they call saying they were here and they were in the back. I requested that they come to the from as less stairs. 4 mins later at 10:44 AM the man calls back advising that my item wasnt on the truck promising that it would definitely be delivered later that day. Then at 5:19 PM I called inquiring what was taking so long the rescheduled my delivery for February 12th. They are very unprofessional and should have gotten my order out to me that same day since they messed up but to reschedule till Monday is totally insane. Who knows if my order will even be on the truck again. Avoid this company if possible they do not care plenty could have been done to correct the mistake but nothing but push it back multiple days. Very unprofessionalBusiness response
02/12/2024
Good morning, *******************
On behalf of EFW, we apologize for your poor delivery experience. We will reach out shortly with a direct contact for you and resolve the issue. Thank you for your patience in this matter.
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Customer Complaints Summary
178 total complaints in the last 3 years.
28 complaints closed in the last 12 months.