Complaints

This profile includes complaints for Estes Forwarding Worldwide LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Estes Forwarding Worldwide LLC has 8 locations, listed below.

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• 

  Estes Forwarding Worldwide LLC

  100 Gateway Centre Pkwy Ste 210 N Chesterfld, VA 23235-5174

  
• 

  Estes Forwarding Worldwide LLC

  395 Oyster Point Blvd Ste 307 S San Fran, CA 94080-1931

• 

  Estes Forwarding Worldwide LLC

  1411 W 190th St #150 Gardena, CA 90248-4355

• 

  Estes Forwarding Worldwide LLC

  PO Box 25612 Richmond, VA 23260-5612

  
• 

  Estes Forwarding Worldwide

  18951 Kenswick Dr.#120 Humble, TX 77338

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 85 inch ********** from Target. EFW delivered the item and placed it next to my door. They purposely covered the damaged side to the wall to show that no damages to the box was visible. Came home and opened the item and BIG crack to the tv. **************** was the worst. Filed a complain w/ Target.com.

  

  Business Response

  Date: 03/03/2023

  Thank you for bringing this order to our attention. It is never our attention to hide anything and we will use this as an example of our network management team. We do apologize for the inconvenience this has been on you. In regards to your refund, Target.com will issue that, but if a return has to be made please let us know so we can make sure we escalate this for you as quickly as possible.

• Initial Complaint

  Date:03/02/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered from Build.com a ge profile refrigerator for over $3500, told I would get a call to set up delivery, received call set time for delivery 2/24/23 between ****, no show! Contacted EFW to find out where it was and they had told me its in the destination city and someone would call Monday to set up appointment. Contacted Build.com which cs had sent them email and they replied it was set to be delivered 3/1/23 between **** again another no show! Tried calling and got the run around about not being able to contact the delivery they sent email and would let me know, had heard that last time about the Friday missed delivery and heard nothing. I want my delivery ASAP since it sat at one terminal for a week and then again at another.

  

  Business Response

  Date: 03/02/2023

  Good Afternoon,

   

  Thank you for bringing this to our attention. We are escalating this order with our network management team to get a resolution on when this order will deliver. We will be following up shortly with an update.

  Customer Answer

  Date: 03/02/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  I have been told several times it would be looked into and given delivery times to which it has not shown up, until I have my delivery it will not be resolved.  If the company would keep in contact with the customer that there is a problem or a delay with shipment would be a good practice to start doing. 
  Regards,
  
  *******************************
  
  
  
  
  

  

  Business Response

  Date: 03/03/2023

  Again, want to apologize as this has been very inconvenient for you. We were advised by our local team that this is out for delivery today. If there is a delay please let us know.

  Customer Answer

  Date: 03/06/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  The local Estes company was so much friendlier than calling the number they have listed on website! They were very helpful in this matter. 
  Regards,
  
  *******************************
  
  
  
  

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tv from Walmart.com Order #*************** on Feb 22 2023. Item was shipped by EFW. Item was supposed to be delivered on or by 3/1/2023. **** says it was deliver 2/27/2023 at 12:11 pm with the online tracking. There was no item delivered on or after that day. When I called the control tower the time it says delivered was 5:11 pm. I waited 2 business days to see if the item would arrive and Im still waiting for the 70in tv. It said the item was delivered in ****** ** thats not where the item was supposed to go

  

  Business Response

  Date: 03/02/2023

  Good Afternoon,

  Thank you for bringing this to our attention. We are currently looking the cause of the delay. Looking at my notes I can confirm this hasn't been delivered and our local team has it on schedule for 3/3.

   

  Will be reaching out to confirm this information with the customer.

• Initial Complaint

  Date:02/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 75" ********** from Walmart.com for $707.25. Ordered on February 06, 2023. Says they delivered to my house on 02/10/2023 at 2:09p.m., but haven't gotten it. I haven't heard from the company either. Order #*******-74012944

  

  Business Response

  Date: 02/15/2023

  Good Morning,

  Thank you for bringing this order to our attention. We are following up with our local team and will be reaching out to you shortly with an update. It looks like this order was mistakenly closed out when our local team received it. We apologize for the inconvenience this has caused.

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an electric fireplace media console from **** club on 12/28/2022, EFW is the freight handler. I check my tracking number and it said it was delivered on 1/5/2023. I never received anything. It was delivered to ******, Im in *******. turns out they provided me the wrong tracking number. So on 1/9/2023 I finally had my correct tracking information and checked on my delivery. It gave me the option to schedule an appointment for delivery(this was also the 2nd time I put my phone number to receive text messages of the status of my order) never received any msgs. Set my appointment date to 1/16/2023. It was confirmed online. Waited all day-nothing arrived. When calling EFW they told me the dispatch facility will be contacting me to schedule appt to deliver-although I did this a week prior online?? I still have yet to hear from the facility that is holding my item. When I spoke to a supervisor she hung up on me. TWICE. this is the worst freight delivery service and I will never recommend to anyone.

  

  Business Response

  Date: 01/17/2023

  Good Afternoon,

  Our local team has noted that they have reach out to the customer to confirm a scheduled date for tomorrow. We do apologize for the huge inconvenience this has been and we will monitor this to make sure there are no more issues going further.

  Customer Answer

  Date: 01/17/2023

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *****************************
  
  
  
  

• Initial Complaint

  Date:01/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on 12/27.. I was supposed to receive a call about setting up a delivery time. No one ever called. I called and they said someone will call me 30 minutes from delivery. I was told it would be delivered on 01/05, 01/06, 01/09, 01/10, 01/11 and finally 01/12. It never showed. They even LIED and said it was attempted to be delivered on 01/10 but no one was home; but I was home all day and no one called, rang the door or knocked on the door. Every time I call they assure me it will be the next day but it never shows up. It's truly terrible how bad they are. Every time I check the online tracking the "out for delivery" is always changed to the next day. Except today when I checked it still had yesterday's date, 01/11.

  

  Business Response

  Date: 01/13/2023

  Good Afternoon,

   

  We sincerely apologize for the delays on this order and we have confirmed with our local team that this is out to deliver today and will be reaching out to you by phone to provide that feedback as well. Please let us know if you have any other concerns.

• Initial Complaint

  Date:12/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a hisense 7hu 75 inch TV on Dec 16, 2022 from *******.com. Estes Forwarding Worldwide was engaged to deliver this product. They stated they would deliver on Dec 22nd. No delivery. Then ******* sent an email stating it arrived at ****pm on Dec 22nd. We didn't receive the item. We continued to call asking what's the status. We asked neighbors to watch while were our of town for cancer treatments. Then Estes stated they would deliver on Dec 27th. No product was delivered. Then they said Dec 28th. No product was delivered. ******* stated they will not refund or cancel the order because the shippers have it or freight has it. We have no product and no resolution. We paid $1, ****** for the tv with $79 hookup or install fee. We were able to cancel the install but ******* is stating they will not refund or cancel even though we do not have the product. Estes continues to not deliver the product.

  

  Business Response

  Date: 12/30/2022

  Good afternoon,

  Thank you for bringing this order to our attention. We actually just scheduled this order with the ******* Customer for 1/3. We have confirmed it with our local team and will continue to follow up to make sure it makes delivery. We do apologize for the major inconvenience this has been and will continue to monitor to make sure we can turn the experience around.

   

   

• Initial Complaint

  Date:12/13/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new TV through ******* on 12/05/2022 with an expected delivery date of 12/12/2022. I have not received the television nor a shipping update since 12/10/2022 and contacting EFW support has not helped. I want to know where my TV is and when it will be delivered. My tracking number is *******

  

  Business Response

  Date: 12/14/2022

  Good Morning, 

   

  Thank you for bringing this to our attention. We are looking into this now and will be following upwith the customer asap with an update.

• Initial Complaint

  Date:12/12/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a order for a $1200 sofa from target on nov. 23 & was emailed a tracking # ******* that indicated that the sofa would be picked up nov. 28th.. Its now been weeks! No updates on the tracking & still no sofa! Every time I call its the same ********.. It was supposedly sent to the wrong warehouse ect. & their waiting on a team to retrieve it.. I just want my sofa! And this is unacceptable..

  

  Business Response

  Date: 12/13/2022

  Good Afternoon,

   

  EFW wants to apologize for the delay on your order and advise we are working to get it fixed asap. We just confirmed this will ship out tonight (tomorrow the latest) and will continue to track this as it heads to your destination. One of our Leaders just left you a voicemail going over this information.

  Customer Answer

  Date: 12/20/2022

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *******************************
  
  
  Today, Dec. 20th I finally got the sofa delivered this morning.. Thank you to who ever on working your magic & getting this sofa finally delivered to me after waiting almost a month.. 

• Initial Complaint

  Date:11/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two large pieces of furniture at the end of October 2022 from ******* It was expected to be delivered within a week. The freight was picked up by EFW at *** at the end of October too but it never has been transported from their warehouses and never delivered to my address and a month has almost past. I called the shipper several times at their ************** number and am always connected me to someone in South America who just lies to me about shipping. *** contacted this shipper so many times and they just say someone will call me back in less than 24 hours, which never happens. I see other complaints about this freight company and apparently they must be doing unscrupulous business. My EFW tracking number is *******.

  

  Business Response

  Date: 11/28/2022

  Good Morning,

   

  Thank you for bringing this order to our attention. I apologize for the delay on this order and the lack of communication there has been on this order as well. The delay we have is that your destination is 200 miles out. We will work on getting you an update asap and reach out today (11/28) with an update.